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Reviews of Hilton Chicago/Northbrook

4 out of 5
Hilton Chicago/Northbrook
2855 N. Milwaukee Ave, Northbrook, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 548 out of 1002 reviews" "
Rating 8 - Good. 248 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Merim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the office I was visiting. The room was clean.
Stayed 1 night in Apr 2024
Response from Jesenia on 18 Apr 2024
Thank you much for taking a moment to share your experience and we're glad the hotel was conveniently close to the office you were visiting! We hope to welcome you back in a not-too-distant future!

8/10 Good

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities
It wad a good stay just the pool was closed during our stay and we are upset
Stayed 2 nights in Apr 2024
Response from Jesenia on 16 Apr 2024
Thank you for your review. We sincerely apologize for any disappointment regarding the pool closure due to maintenance. We hope to welcome you back to the hotel in efforts to honor you with the best possible experience.

10/10 Excellent

Ian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Northwood Hilton. The hotel was clean and very much to our liking. Staff were friendly and helpful. The pool was under repair due to a broken water pipe and subsequent flooding the week before we arrived.
Stayed 2 nights in Apr 2024
Response from Hilton Northbrook. on 15 Apr 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

8/10 Good

Carlos, Hialeah

Liked: Property conditions & facilities
This hotel is clean, convenient for the price and it’s located in a safe area.
Stayed 4 nights in Apr 2024
Response from Jesenia on 8 Apr 2024
Thank you for your feedback! We greatly appreciate your wonderful comments. We look forward to welcoming you back to the hotel!

10/10 Excellent

Andria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay and everything was clean. Only suggestion would be to wipe down rooms before your guests arrive or ever few days after cleaning the rooms so the dust won’t gather.
Stayed 2 nights in Apr 2024
Response from Jesenia on 8 Apr 2024
Thank you for taking a moment to leave us a review, and for the constructive feedback. We will look into the matter. We look forward to welcoming you back to the hotel!

10/10 Excellent

Adi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good staff
Stayed 1 night in Apr 2024
Response from Jesenia on 8 Apr 2024
Thank you for taking a moment to leave us a review, and for the wonderful staff feedback. We look forward to welcoming you back to the hotel!

10/10 Excellent

Jimmy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jesenia on 7 Apr 2024
Thank you for taking a moment to leave us a great review! We look forward to welcoming you back to the hotel for any future travels!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jesenia on 1 Apr 2024
Thank you for taking a moment to leave us a review! We hope to welcome you back as a valued guest of the hotel.

10/10 Excellent

Muzaffer

Stayed 1 night in Mar 2024
Response from Jesenia B. on 31 Mar 2024
Thank you so much for allowing us to host you during your travels. We greatly appreciate your business and feedback!

4/10 Poor

Evelyn

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jessie on 31 Mar 2024
Thank you for taking a moment to leave us a review. We hope you allow is the opportunity to welcome you back to the hotel in efforts to provide you with the best possible experience.

6/10 Okay

Sahaj

Travelled with family
Liked: Staff & service
Easy access to various food & drink options in the vicinity. Hotel is a bit outdated, rooms could use an upgrade
Stayed 3 nights in Mar 2024
Response from Hilton Chicago/Northbrook on 27 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

10/10 Excellent

Tamer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hilton Quality. Elegance room and comfy bed and pillows.
Stayed 1 night in Mar 2024
Response from Jessie on 26 Mar 2024
Thank you so much for your review. We greatly appreciate your business and feedback regarding our guest room and amenities. We look forward to welcoming you back to the hotel!

10/10 Excellent

Jingyao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Chicago/Northbrook. on 27 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

6/10 Okay

Mariana

Travelled with family
Liked: Cleanliness, staff & service
Beds and pillows were VERY uncomfortable. But other than that it was clean the staff was nice and the pool was nice.
Stayed 1 night in Mar 2024
Response from Hilton Chicago/Northbrook. on 25 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

10/10 Excellent

Stavros

Stayed 1 night in Mar 2024
Response from Jesenia on 14 Apr 2024
Thank you for taking a moment to leave us a review! We look forward to seeing you again!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessie on 26 Mar 2024
Thank you so much for your review. We greatly appreciate your business and look forward to welcoming you back to the hotel!

2/10 Terrible

Nari, Oshkosh

Stayed 1 night in Mar 2024
Response from Jesenia on 14 Apr 2024
Thank you for taking a moment to leave us your feedback. We're sorry to hear we might have fallen short of expectations. We hope you allow us the opportunity to serve you in the future to provide the quality and services our guest expect and deserve.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jessie on 19 Mar 2024
Thank you for taking a moment to leave us great review. We look forward to welcoming you back to the hotel!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love coming here just for a little local getaway. It's my happy place.
Stayed 1 night in Mar 2024
Response from Jessie on 11 Mar 2024
Thank you for scoring us a 5 out of 5! In addition, for choosing us to be your local get away! We look forward to welcoming you back as a guest of the hotel!

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Jessie on 11 Mar 2024
Thank you for scoring us a 5 out of 5.It's great to know or efforts do not go unnoticed. We look forward to welcoming you back as a guest of the hotel!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Hilton Chicago/Northbrook. on 5 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.!

10/10 Excellent

Muzaffer

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hilton Chicago/Northbrook. on 5 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it!

10/10 Excellent

Jeri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!!!
Stayed 1 night in Feb 2024
Response from Jessie on 17 Feb 2024
Thank you so much for your feedback. It's great to know our efforts do not go unnoticed. We look forward to welcoming you back to the hotel in a not-too-distant future!

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hilton Chicago/Northbrook on 23 Feb 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it! I would like to know what happened during your stay so we can improve our services, could you please provide a some additional information?

10/10 Excellent

Mel, Skokie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasn’t modern was too outdated for me.
Stayed 1 night in Feb 2024
Response from Jessie on 13 Feb 2024
Thank you for your feedback. We hope you allow us the opportunity to welcome you back as a guest of the hotel!

8/10 Good

Alicia

Liked: Staff & service, property conditions & facilities
The room was great! Beds were somewhat comfortable not sure it was the sheets that weren’t helping. But overall we had a great experience at the Hilton! The outside building doesn’t have a sign, so when we pulled in we weren’t sure if we were at the the right place. Just a heads up, if you see a restaurant connected to a building with no name you are at the right place.
Stayed 1 night in Feb 2024
Response from Jessie on 11 Feb 2024
Thank you so much for taking a moment to leave us your feedback! We hope you allow us the opportunity to welcome you back to the hotel so we may provide you with the best experience!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Feb 2024
Response from Jessie on 5 Feb 2024
Thank you so much for taking the time to leave us a great review! It's great to know our efforts do not go unnoticed. We look forward to welcoming you back as a guest of the hotel!

10/10 Excellent

Miguel

Stayed 1 night in Feb 2024
Response from Hilton Chicago/Northbrook on 20 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it!

6/10 Okay

Samuel

Business traveller
breakfast was very limited and almost non-existent
Stayed 1 night in Jan 2024
Response from Jessie on 27 Jan 2024
Thank you for taking a moment to leave us your comments. We will take them into consideration to best provide the service our guests expect and deserve. We hope you allow us the opportunity to welcome you back in the future.

10/10 Excellent

Matthew

Liked: Amenities
Amazing
Stayed 1 night in Jan 2024
Response from Jessie on 22 Jan 2024
Thank you so much for your great review! We look forward to welcoming you back to the hotel in a not-too-distant future!

6/10 Okay

Mahaveer py

Stayed 1 night in Jan 2024
Response from Jessie on 11 Feb 2024
Thank you so much for your feedback. We would love the opportunity to welcome you back as a guest of our hotel to ensure you a great stay!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Melina Castillo, Front Desk Assistant Manager on 22 Jan 2024
Mr. Peter Is always a pleasure to have you here! Thanks,Melina Castillo

6/10 Okay

Terence

Stayed 1 night in Jan 2024
Response from Jessie on 4 Feb 2024
Thank you for your feedback. We would like to know more on how your score could have been a 4 or 5 out of 5. We hope you allow us the opportunity to welcome you back as a guest of the hotel.

10/10 Excellent

TAMMY

Stayed 1 night in Jan 2024
Response from Jessie on 10 Jan 2024
Thank you for your great feedback score! We look forward to welcoming you back in a not-too-distant future!

10/10 Excellent

George

Business traveller
Liked: Amenities
Excellent clean
Stayed 1 night in Dec 2023
Response from Jessie on 10 Jan 2024
Thank your feedback. It's great to know our housekeeping teams efforts do not go unnoticed! We look forward to welcoming you back in the future!

6/10 Okay

Leon

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Jessie on 10 Jan 2024
Thank you for review. We hope you allow us the opportunity to welcome you back to the hotel in efforts to provide you with the quality of services you expect and deserve.

10/10 Excellent

Khashayar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This was a great hotel and very comfortable in a quiete location. We used the pool and the jacuzzi. If you need the sauna, switch it on before you use the pool - takes time to warm up.
Stayed 3 nights in Dec 2023
Response from Jessie on 10 Jan 2024
Thank you for taking a moment to leave us a great review score and positive feedback! We look forward to welcoming you back in a not-too-distant future!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessie on 10 Jan 2024
Thank you for taking a moment to leave us a great review score. We look forward to welcoming you back in a not-too-distant future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pros and cons. I have stayed at the hotel a lot.
I have always enjoyed staying at this hotel as we have family that lives nearby. Most important, it is always clean. That is important to me. The beds are comfortable (although you have to watch out not to bang into the baseboards that stick out) and the gym/pool area is clean as I always use these facilities. The shower/toilet is in one area and it is a SUPER small area. My husband is a bigger man and struggles to get in and out. (we laugh about it). The hot water is awesome but you could really scald yourself so be careful. Unfortunately, there were two issues with my recent stay. I recommend NOT getting a room near the elevator. Granted, it was New Years Eve and a lot of people were in and out. I heard the "ding" of the elevator all night and people talking which was near my room. Secondly, there was a DOG that barked late at night and in the early morning which woke me up both times. The dog barked while in the lobby. When I checked out I complained to the desk clerk. She really could care less and offered a simple "sorry". She seemed more interested in tearing down the Christmas decorations. Now that's just my opinion but she did not show much empathy. I will definitely stay there again but will ask for a room far from the elevator.
Stayed 1 night in Dec 2023
Response from Jessie on 10 Jan 2024
Thank you for taking a moment to leave us your detailed feedback. And we're very sorry to hear your stay fell short of expectations. We strive in providing the best service possible, always. We sincerely hope you allow us the opportunity to host you again in a near future in efforts to provide you with the quality and services you expect and deserve.

10/10 Excellent

Yoon

Stayed 1 night in Jan 2024
Response from Jessie on 27 Jan 2024
Thank you for your feedback. We greatly appreciate it!

10/10 Excellent

Clément

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Jessie on 10 Jan 2024
Thank you for your review score! It's wonderful to see our efforts do not go unnoticed. We look forward to welcoming you back in the future!

10/10 Excellent

Brandon

Stayed 1 night in Jan 2024
Response from Jessie on 10 Jan 2024
Thank you for your review score! It's wonderful to see our efforts do not go unnoticed. We look forward to welcoming you back in the future!

4/10 Poor

Insyirah

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jessie on 8 Jan 2024
Thank you for your feedback. We are sorry if we have fallen short of expectations. We hope you consider us the opportunity to welcome you back in the future to best provide you with the quality of services our guests expect and deserve.

8/10 Good

LaDale

Stayed 1 night in Dec 2023
Response from Jessie on 22 Jan 2024
Thank you so much for your great review! We look forward to welcoming you back to the hotel in a not-too-distant future!

10/10 Excellent

Therese

Stayed 1 night in Dec 2023
Response from Jessie on 8 Jan 2024
Thank you very much for your feedback! We look forward to welcoming you back to the hotel in your future travels!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was lovely. Carry out service at both the restaurant and bar was terrific. Front desk staff are not very friendly.
Stayed 2 nights in Dec 2023
Response from Jessie on 3 Jan 2024
Thank you for taking a moment to leave us your feedback. We're glad to hear food service and room we're to your liking. We will be sure to address any negative experience you might have encountered at the front desk. We look forward to welcoming you back in the future to best serve you.

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jessie on 3 Jan 2024
Thank you for taking a moment to leave us a review. We're interested to know more of where we might have fallen short to receive a 5/5. None the less We look forward to welcoming you back in the future to best serve you.

8/10 Good

Krista

Liked: Staff & service
Disliked: Property conditions & facilities
Outdated
Stayed 3 nights in Dec 2023
Response from Jessie on 3 Jan 2024
Thank you for taking a moment to leave us a review. We look forward to welcoming you back in the future!

8/10 Good

Christopher

Stayed 1 night in Dec 2023
Response from Jessie on 19 Jan 2024
Thank you very much for your score feedback. It's great to know our efforts do not go unnoticed. We look forward to having you back to the hotel!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessie on 27 Dec 2023
Thank you very much for your feedback. We look forward to welcoming you back!