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Reviews of MainStay Suites Northbrook Wheeling

2.5 out of 5
MainStay Suites Northbrook Wheeling
8000 Capitol Drive, Wheeling, IL

Reviews

7.8

Good

Rating 10 - Excellent. 282 out of 789 reviews" "
Rating 8 - Good. 273 out of 789 reviews" "
Rating 6 - Okay. 113 out of 789 reviews" "
Rating 4 - Poor. 64 out of 789 reviews" "
Rating 2 - Terrible. 57 out of 789 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom ceiling where moldy, the front desk took an hour to check us in because there was no one at the desk and at night they gave our room to someone else allowing that peraon to open our door thankful for the locks on the door. After all this we left in the middle of the night to stay somewhere else.
Stayed 1 night in Apr 2024
Response from Lake Reid on 14 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Lake Reid, General ManagerMainStay Suites Northbrook Wheeling

10/10 Excellent

Katerin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually loved this! I looked at the reviews before booking but honestly not bad! I feel like this was such a good hotel that I will be coming back here when I visit again!
Response from Lake Reid on 29 Mar 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 Terrible

MARTHA

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled, garbage’s were filled in the lobby. Not clean at all. Very disappointed
Stayed 1 night in Mar 2024
Response from Lake Reid on 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Excellent

Denis

Stayed 1 night in Feb 2024
Response from Lake Reid on 26 Mar 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

6/10 Okay

Omaria

Stayed 1 night in Dec 2023
Response from Lake Reid on 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 Terrible

SOPHIYAA

Disliked: Cleanliness, staff & service, property conditions & facilities
Tactics to threaten and harass that have been used in hotel to instill fear and prevent from speaking the truth or being witness against their crimes, and to stop from moving forward: constant slamming doors; loud hammering banging stomping sounds from walls and ceilings; these criminal fake guests, hotel manager, housekeeping, & staff spy through hidden cameras in hotel rooms & smoke detectors, bathroom, and hack into computer/phone screen. Hotel room phone lines cut off, mold in bathroom, sink plumbing leakage, suffocating smoke through bathroom drain in non-smoking rooms, consistent threatening intimidating bomb blast & drilling noise from ceiling & hallway in noise-free rooms, hotel housekeeping break into rooms without notice. Hotel disconnected hotel wifi when I was filing a report, slowed down computer, & blocked bathroom sink drain.

2/10 Terrible

Priya

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst hotel stays ever. The corridors and rooms smelled really bad, the floors were sticky, the bed linen and pillows were terrible. The staff was great, but unfortunately that did not make up for the terrible rooms. Will never stay at a Main Suites again.
Stayed 4 nights in Nov 2023
Response from Lake Reid on 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 Terrible

Brenda

Stayed 1 night in Nov 2023
Response from Mainstay Suites Wheeling on 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Ying

Stayed 7 nights in Oct 2023
Response from Lake Reid on 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent management
Stayed 2 nights in Oct 2023
Response from Mainstay Suites Wheeling on 22 Nov 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Kaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mainstay Suites Wheeling on 26 Oct 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful Stay!!!
I’d never stay here again, the condition of this place wasn’t good. Not clean at all, the comfort was terrible, it’s not being well maintained. Awful stay!!!
Stayed 1 night in Oct 2023
Response from Mainstay Suites Wheeling on 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Sandra

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are friendly, but the property appears somewhat run down. I suppose this type of hotel does not have a real concierge.
Stayed 2 nights in Oct 2023
Response from Mainstay Suites Wheeling on 26 Oct 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

8/10 Good

serghei

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Mainstay Suites Wheeling on 26 Oct 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

David

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Mainstay Suites Wheeling on 26 Oct 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

Eric

Business traveller
Disliked: Staff & service, amenities
OK for the low price but I will not likely return.
Stayed 2 nights in Sep 2023
Response from Mainstay Suites Wheeling on 6 Oct 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely, MARCEL JEAN General Manager MainStay Suites Northbrook Wheeling 18475201684

10/10 Excellent

Todd

Stayed 2 nights in Sep 2023
Response from Mainstay Suites Wheeling on 26 Oct 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Jacob

Business traveller, Travelled with partner
Liked: Amenities
😎
Stayed 1 night in Sep 2023
Response from Mainstay Suites Wheeling on 26 Oct 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Silvia

Travelled with partner
Liked: Property conditions & facilities
Nice place to stay very cozy
Stayed 1 night in Sep 2023
Response from MJ on 13 Sept 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Uzma

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are not clean. We changed rooms but second room was also not cleaned properly. Worn out furniture and very dirty sofas will not recommend
Stayed 3 nights in Sep 2023
Response from Lake Reid on 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Excellent

Silvia

Stayed 1 night in Sep 2023
Response from Mainstay Suites Wheeling on 22 Nov 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from MJ on 13 Sept 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Bruce

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was excellent,(Bruce) The staff was very respectful and considerate of their customers.. I recommend this hotel to anyone.. thank you so much for your hospitality… Kimberly Crouch
Stayed 7 nights in Aug 2023
Response from MJ on 13 Sept 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

2/10 Terrible

Shin

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty and old
Stayed 3 nights in Aug 2023
Response from MJ on 13 Sept 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Poor

Bartosz

Stayed 1 night in Aug 2023
Response from MJ on 13 Sept 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

10/10 Excellent

Avery

Stayed 1 night in Aug 2023
Response from MJ on 13 Sept 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and I would recommend.
Stayed 3 nights in Jul 2023
Response from MJ on 13 Sept 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

6/10 Okay

robert

Disliked: Cleanliness, amenities, property conditions & facilities
I liked the location. I asked for an early check-in at 2PM. You would think i had asked for the moon and finally told that the foom would have to be inspected and take at least 30 minutes. I have been coming to this hotel, now has a new name and is an extended stay, for over 15 years, but i will not be returning.The hall carpet is filthy and soiled throughout. Plaster has been shoddily repaired in the lobby and is crumbling, same around the shower area in the bathroom. They only clean the rooms every 7 days and only if requested, so there is slways garbage in the hsll and stacked by the elevator. The smoke alarm went off during the middle of the day and it took about 45 minutes for them to figure out how to silence it. The ratings for this place must be faked. Their is no way on earth it should be rated anywhere near average.
Stayed 5 nights in Jul 2023
Response from MJ on 13 Sept 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

6/10 Okay

Sharon

Travelled with family
Disliked: Cleanliness
The room itself wasn’t terribly dirty but outside of that the hotel was very dirty and smelled bad.
Stayed 1 night in Jul 2023
Response from MJ on 13 Sept 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

2/10 Terrible

oscar

Liked: Cleanliness, property conditions & facilities
The mattress on the bed was old is made all kind of noise I didn’t get any sleep .has to get up early.try to get some sleep next night because I was driving back to Georgia after laying down for one hour I left the hotel and drove back home.stop at a rest area to get some sleep. I paid for two nights and it was a waste of money.
Stayed 2 nights in Jul 2023
Response from MJ on 13 Sept 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Poor

Daniella

Stayed 10 nights in Jul 2023
Response from MJ on 13 Sept 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Poor

Curtis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was very musty and looked like there was mold in the bathroom.
Stayed 3 nights in Jul 2023
Response from MJ on 13 Sept 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Poor

Gloria

Stayed 1 night in Jul 2023

4/10 Poor

Faisal

Stayed 4 nights in Jul 2023

2/10 Terrible

Daniella

Stayed 3 nights in Jun 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Daniella

Stayed 4 nights in Jun 2023

6/10 Okay

sandra

Travelled with group
We had three rooms...all were clean, beds comfortable, linens better than expected at the price we paid. The young lady on the desk was friendly and accommodating, not so much the older desk clerk. They do provide coffee and tea by the lobby, but no breakfast items. Our only complaint is that the fire alarm system was tested, repeatedly, very early in the morning. Not a nice way to wake up.
Stayed 2 nights in Jun 2023

2/10 Terrible

Sam, irvine

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
someone had a key and tried to come into my room at 4:40am. the only reason they were not able to come in was because of the safety deadbolt/chain at the top of the lock. hotel staff acted as if it did not happen.
Stayed 1 night in Jun 2023

8/10 Good

Boubaker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Mainstay Suites Wheeling on 23 Jun 2023
Thank you for completing our survey!

10/10 Excellent

Sonia

Stayed 1 night in Jun 2023
Response from Mainstay Suites Wheeling on 23 Jun 2023
We are so glad you enjoyed your stay!

8/10 Good

Matthew

Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Jun 2023
Response from Mainstay Suites Wheeling on 23 Jun 2023
Thank you for completing our survey!

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Mainstay Suites Wheeling on 12 Jun 2023
We apologize for the issues you experienced during your stay.

4/10 Poor

ekaterina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was dirty. Had to ask for a different room as bedsheets were not changed. There was a long black hair in the fridge. Floor and doors were dirty had to wipe them. Positives: fully functional kitchen with silverware and cookware
Stayed 2 nights in May 2023
Response from Northbrook Wheeling Mainstay Suites on 30 May 2023
We do apologize for the lack of cleanliness you experienced during your stay. We willaddress with our Housekeeping team. We are glad you enjoyed the kitchenette. Thank you!

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Northbrook Wheeling Mainstay Suites on 30 May 2023
Thank you for staying with us!

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Northbrook Wheeling Mainstay Suites on 30 May 2023
Thank you for staying with us!

6/10 Okay

Constance, Stockbridge

I didn’t stay at this property. I left for my trip earlier than expected and did not need the hotel I paid for.
Stayed 1 night in May 2023
Response from Northbrook Wheeling Mainstay Suites on 30 May 2023
Thank you!

4/10 Poor

Boonsert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In 4 am alarm detection steaming for 2 hr till 6 am All hotel guests had to runoff the hotel that really was horrible staying there
Stayed 7 nights in Apr 2023
Response from Northbrook Wheeling Mainstay Suites on 11 May 2023
I do apologize for the fire alarm issues you experienced during your stay. I hope that you will return and give us another opportunity to provide excellent service for you.

2/10 Terrible

Destiny

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They often have several fire alarms ( extremely loud, of course). However, they had one Thursday at 4:46AM that lasted until 7:15A, that the fire department couldn’t turn off because of their maintenance team settings, per the firemen; I have YET to get any sleep, seeing I work at 8AM daily. Not to mention I’m pregnant. My partner is ex military & suffers from extreme PTSD, and works overnight; had JUST went to sleep. The alarm scared us so bad that we hurt ourselves trying to gather our bearings out of bed. I’m all for safety, but once I found out it was because of their maintenance… and then being told the next day “a leak in the attic” I’m freaking livid. It’s one thing to be doing the cleaning ourselves and buying supplies/ toiletries that we should be receiving, AND paying for a room weekly , but to have a nearly 3HR alarm in the wee hrs of the morning —& no follow up/ letter(s)/ email apologies!?!? Staff walking around moving lackadaisically. toward upset guest because they didn’t experience the terror & torture —is way beyond my window of calm & patient!!! Just adds injury to already insulted & just isn’t worth it
Response from Northbrook Wheeling Mainstay Suites on 11 May 2023
We do apologize for your continued issues you are experiencing with your stay. Unfortunately, when a potential fire issue does arise the major alarms will sound for your protection.

2/10 Terrible

Destiny

Travelled with partner
Disliked: Cleanliness, staff & service
Extremely uncomfortable
Response from Northbrook Wheeling Mainstay Suites on 30 May 2023
We sincerely apologize that your stay was uncomfortable. Thank you for your feedback.