Deluxe Double Room | Egyptian cotton sheets, down duvets, minibar, in-room safe
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Reviews of No 131

4 out of 5
No 131
131 The Promenade, Cheltenham, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 240 out of 351 reviews" "
Rating 8 - Good. 72 out of 351 reviews" "
Rating 6 - Okay. 22 out of 351 reviews" "
Rating 4 - Poor. 14 out of 351 reviews" "
Rating 2 - Terrible. 3 out of 351 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stuff , enjoying
Stayed 2 nights in May 2024
Response from No. 131 Reception on 25 May 2024
Dear Mohammad,Thank you for your kind review, we hope to see you again soon.Regards,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great staff
Stayed 1 night in May 2024
Response from No. 131 Reception on 20 May 2024
Good Afternoon,Thank you for taking the time to give us some feedback surrounding your stay with us here at No.131.We hope to have the opportunity to host you again soon.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor bar Gin and Juice was a tropical paradise with fun cocktails and a lovely garden setting. The Japanese restaurant was also excellent. Staff were very friendly and our room was large and beautifully appointed. We'll plan a trip to Cheltenham just to stay in the hotel again!
Stayed 1 night in May 2024
Response from No. 131 Reception on 11 May 2024
Dear Pamela,How wonderful to read your 5* review of our Hotel, thank you! It was totally uplifting to read your comments especially those regarding the Yoku Restaurant and our Gin and Juice Bar and we are so thrilled you had a lovely stay with us. I do hope that you will come and stay again.Kindest regards,No.131 Reception.

10/10 Excellent

Sam

Travelled with group
Liked: Amenities
Lovely hotel Very unique. Staff very helpful
Stayed 1 night in May 2024
Response from No.131 Reception on 8 May 2024
Dear Sam,Thank you for taking time to share your feedback with us, we are glad to see how much you've enjoyed your stay with us. We are looking forward to welcoming you back in the future. Kindest Regards, No. 131 Reception

10/10 Excellent

Nikki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel - would highly recommend. Room very spacious, staff very pleasant - great stay
Stayed 1 night in May 2024
Response from No. 131 Reception on 5 May 2024
Thank you Nikki for taking the time to leave a review. We are so happy to hear that you enjoyed your stay. We hope to see you again in the near future.

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, bar, and location 😊
Stayed 1 night in Jan 2024
Response from No. 131 Reception on 24 Apr 2024
Dear Simon,How wonderful to read your 5* review of our Hotel, thank you! It was totally uplifting to read your comments especially those regarding the rooms and our Gin and Juice Bar and we are so thrilled you had a lovely stay with us.I do hope that you will come and stay again.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from No. 131 Reception on 11 Apr 2024
Dear Neil,Thank you, David for taking the time to leave a review. We are so happy to hear you enjoyed your stay. We really hope to see you again soon. Kindest Regards, No. 131 RECEPTION

10/10 Excellent

Daniel, CLARKSVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from No. 131 Reception on 10 Apr 2024
Dear Daniel,Thank you for taking the time to leave this review of your stay. We are pleased to see you had a good time while staying with us. We do hope to see you on another occasion. Kind regards, No. 131 Team

10/10 Excellent

Jon

Stayed 1 night in Feb 2024
Response from No. 131 Reception on 21 Mar 2024
Dear Jon,Thank you for taking the time to leave this review of your stay. We are pleased to see you had a good time while staying with us. We do hope to see you on another occasion. Kind regards, No. 131 Team

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Great location & the rooms are very nice. We ate at the restaurant & whilst the food was good the service was extremely poor, complete lack of attention & overpriced in our opinion. Being charged a service charge was also furstrsting considering how poor the service had been. There was also unfortunately an issue with the hot water in the morning which meant that we were offered anothwr room to use in the main building to shower in before we left. This was dealt with well by the manager however it was frustrating that the alternative room wasnt offered to use as soon as we raised the issue, we instead had to wait over an hour which impacted our plans for the day. We would stay at the hotel again for the location & the bar however we would not chose to dine here again.
Stayed 1 night in Feb 2024
Response from No.131 Reception on 18 Feb 2024
Dear Matt,Thank you for taking the time to give us some feedback surrounding your experience here at No.131.We are thrilled to learn that the facilities and the establishment's location were highlights of your stay. Unfortunately the lack of hot water was an unforeseen circumstance that our staff had to navigate the best that they could on the day. Please accept our apologies for not quite hitting the mark on some elements of your stay.We hope to welcome you back soon.Kind Regards,

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff on Reception and in the Tokyo Bar. Large spacious room and bathroom. Very comfortable bed. Only negative was the noise from the corridor, could hear everyone who walked past. Had a good discount on my stay and it was extremely good value for money.
Stayed 1 night in Feb 2024
Response from No.131 Reception on 18 Feb 2024
Dear Louise,Thank you for taking the time to give us some feedback surrounding your experience here at No.131.We are thrilled to learn the facilities and staff were a highlight for your stay. Please accept our apologies for not quite hitting the mark on some elements of your stay.We hope to welcome you back soon.Kind Regards,

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly & helpful staff
Stayed 1 night in Feb 2024
Response from No. 131 Reception on 24 Feb 2024
Good Morning Nicola, Thank you for your kind review, we hope to welcome you back at another occasion!Kindest Regards,No. 131 Reception

4/10 Poor

Andrew

Disliked: Staff & service, room comfort
Could’ve been great.
Good - building, location, interior Bad - No hot water in the morning. Staff refused to discount the room after having no hot water and only offered another room to wash in at check out. Double Superior room is two single beds pushed together, meaning there’s a hard ridge in the middle of the bed.
Stayed 1 night in Feb 2024
Response from No.131 Reception Team on 17 Feb 2024
Dear Andrew,Thank you for taking the time to give us some feedback surrounding your stay with us here at No.131.We are thrilled to learn that the location and the aesthetics of the establishment were to your liking.Please accept our sincerest apologies for not hitting the mark on certain elements throughout your experience here, with particular emphasis on the matter of the hot water. Unfortunately this was an unforeseen circumstance; that our members of staff had to navigate, the best way they could in the given situation. Discount was not applied directly to the room rate paid, but was applied to consumables.We hope to get the opportunity in the future the give you an immaculate stay, start to finish. Kind Regards,

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel, food and drink was fantastic. We will be returning soon
Stayed 1 night in Feb 2024
Response from No. 131 Reception on 14 Feb 2024
Thank you for taking the time to leave a review. We look forward to seeing you again.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Absolutely fantastic hotel, nothing could have been better
Stayed 1 night in Feb 2024
Response from No.131 Reception Team on 8 Feb 2024
Dear Andy,Thank you for taking the time to give us some feedback surrounding your experience here at No.131.We are thrilled that everything was to your liking start to finish.We look forward to hosting you here again soon.Kind Regards,No.131 Reception Team

10/10 Excellent

LISA

Stayed 1 night in Jan 2024
Response from No.131 Reception on 4 Feb 2024
Hi Lisa,Thank you for your review, we hope you have enjoyed your stay with us and we can welcome you back soon.Regards,No. 131 Reception

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful visit to Cheltenham
Absolutely amazing experience. Rooms were gorgeously designed and put together. Food at the Terrace was delicious. Staff were attentive throughout. Bars in the hotel were pretty creative and efficient too.
Stayed 1 night in Jan 2024
Response from No. 131 Reception on 3 Feb 2024
Dear Natalie,Thank you for taking time to share your feedback with us, we are glad to see how much you've enjoyed your stay with us.We are looking forward to welcoming you back in the future.Kindest Regards,No. 131 reception

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a fab location
Amazing hotel - great decor, great location being in the centre of Cheltenham with lots of bars and restaurants (and great shopping) close by. Our bed was super comfy and the underfloor heating in the stunning bathroom was a treat. The mini bar was well stocked and the staff were very friendly and accommodating- they were perfect actually. Only thing that would prevent a top mark review from our stay would be the noise - I guess it’s a great location for bars and staying on a Friday night it is going to be noisy into the early hours - but then we had the noise of the crashing of bottles first thing in the morning too which was a bit annoying. Overall a fab stay though!
Stayed 1 night in Jan 2024
Response from No.131 Reception on 27 Jan 2024
Dear Joanna,Thank you for your kind and details review, we really appreciate your feedback.We have some quieter rooms in the building further away from the but, should you wish to stay with us again feel free to let us know about your preference and we do our best to accommodate it.Regards,No. 131 Reception

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from No. 131 Reception on 20 Jan 2024
Dear Adam,Thank you for taking the time to rate your stay.Kind regards,No. 131 Team

10/10 Excellent

Mathew

Stayed 1 night in Jan 2024
Response from No. 131 Reception on 20 Jan 2024
Dear Mathew,Thank you for taking the time to rate your stay.Kind regards,No. 131 Team

10/10 Excellent

Charis S

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent service. I would stay again and would highly recommend. Perfect cocktails!
Stayed 1 night in Jan 2024
Response from No. 131 Reception on 20 Jan 2024
Dear Charis,Thank you for taking the time to leave your review. We are glad to see how much you enjoyed staying with us.We do hope to see you soon on another occasion.Kind regards,No. 131 Team

10/10 Excellent

mark

Stayed 1 night in Jan 2024
Response from No. 131 Reception on 20 Jan 2024
Dear Mark,Thank you for taking the time to rate your stay.Kind regards,No. 131 Team

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from No.131 Reception on 5 Jan 2024
Dear Sophia,Thank you for taking the time to leave your review. We do hope to see you on another occasion! Kind regards, No. 131 Team

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from No.131 Team on 5 Jan 2024
Dear Jonathan,Thank you for taking the time to leave your review. We do hope to see you on another occasion! Kind regards, No. 131 Team

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gorgeous place
This hotel is stunning. Staff couldn’t be more helpful and welcoming. Can’t recommend it enough!
Stayed 1 night in Dec 2023
Response from No.131 Team on 5 Jan 2024
Dear Tommy,Thank you for taking the time to leave your review. We do hope to see you on another occasion! Kind regards, No. 131 Team

10/10 Excellent

Felicity

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly one of the most incredible stays I've had during my many years of travelling. The rooms are exquisite and the hotel is walking distance to main shops in Cheltenham. What truly made our trip so special were the staff - if I could give the staff and service more than 5 stars I would. They went above and beyond to look after myself and my family and were more than happy to help with my 1 year old nephew's needs (e.g. warm milk). Thank you!
Response from No.131 Reception Team on 8 Feb 2024
Dear Facility,Thank you for taking the time to give us some feedback surrounding you experience here at No.131.We are thrilled and faltered by your extremely complimentary review.We look forward to welcoming you back very soon.Kind Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stunning room but Poor Value for Money
Nice hotel, but very difficult to find the entrance due to the marquees erected for the restaurant and bar directly outside it. Just to note, if you have anything over a weekender size suitcase,be aware there are narrow steps and stairs to carry them up. The room itself was stunning but unfortunately not very practical, a bath stuck infront of the window making it difficult to close the curtains or open the window for any fresh air & leaving little room to put toiletries.Tried to use the Dyson fan to cool the room down, but it didnt work. Considering the room cost over £200+ for 1 night there was no breakfast included. Breakfast was in the outdoor restaurant so expect to pay an additional £25+ per couple. On returning to the hotel in evening, we found the gates locked, with bouncers asking for proof we were residents. The reason for this was because the venue also has a very popular & busy bar. Ourselves and the other couple we were staying at the hotel with wanted to have a drink in the hotel bar before retiring, however, we found the bar in the hotel closed and the only way we could buy a drink was to either fight our way through the gin bar (we gave up!) or go into the marquee bar (outside the hotel grounds) and buy a drink, then take it back into the hotel. Not very customer friendly. On the plus side the bed, and especially the pillows, were amazing and we had a good nights sleep. Overall because we had to pay extra for breakfast I thought it was poor value for money.
Stayed 1 night in Dec 2023
Response from No.131 Reception on 5 Jan 2024
Thank you for taking the time to give us some feedback surrounding your experience here at No.131. Accept our apologies if we didn't hit the mark on certain elements of your stay. We hope to welcome you back again in the future. Kindest Regards, No. 131 Team

10/10 Excellent

Vw leader

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from No. 131 Reception on 8 Dec 2023
Thank you for taking the time to leave a review. We are so happy to hear you had a great stay, and we hope to see you again soon.

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from No. 131 Reception on 29 Nov 2023
Dear Fiona,Thank you for taking the time to rate your stay.We are looking forward to welcoming you on another occasion!Kind regards,No. 131 Team

8/10 Good

Rena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior was perfect however it is quite noisy as the window is not double-glazed. The staff has helped to carry to luggage to the room which was on the top floor. It will be nice if it gives a warning as there is no lift on the building. The food was nice. The services were very good. Thank you,
Stayed 1 night in Nov 2023
Response from No. 131 Reception on 28 Nov 2023
Dear Rena, Thank you for taking the time to give us some feedback surrounding your stay with us here at No.131. We are thrilled to learn that the service you received during your visit here was exemplary. Please accept our sincerest apologies if we didn't quiet hit the mark on some elements of your stay. There are certain things we are unable to change, because the buildings are Grade II listed. We hope to welcome you back soon. Kind Regards, No.131 Reception Team

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2023
Response from No. 131 Reception on 22 Nov 2023
Dear StephenThank you for taking the time to give us some feedback surrounding your experience here at No.131. We hope to welcome you back again in the future. Kindest Regards, No. 131 Team

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival all bars were freezing cold to enjoy a drink with our friends
Stayed 2 nights in Nov 2023
Response from No.131 Reception Team on 20 Nov 2023
Dear Ann,Thank you for taking the time to give us some feedback surrounding your experience here at No.131 The Promenade.Please accept our apologies for not quite hitting the mark on some elements of your stay. We hope to welcome you back again in future to be able to give you an immaculate stay.Kind Regards,No.131 Reception Team

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Nov 2023
Response from No. 131 Reception on 7 Nov 2023
Dear Sam,Thank you for taking the time to give us some feedback surrounding your experience here at No.131. We hope to welcome you back again in the future. Kindest Regards, No. 131 Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel, in excellent location
Stayed 1 night in Oct 2023
Response from No 131 Reception on 27 Oct 2023
Thank you for the kind feedback. We hope to see you again in the future!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome smart regency hotel
Stayed 1 night in Oct 2023
Response from No. 131 Reception on 19 Oct 2023
Thank you Joseph for taking the time to leave a review. We are happy to hear you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Marianne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, good food, friendly staff.
Stayed 1 night in Oct 2023
Response from No.131 Team on 12 Oct 2023
Dear Marianne,Thank you for taking the time to give us some feedback surrounding your experience here at No.131. We are extremely flatter by your positive review and hope to welcome you back soon.Kind Regards,No.131 Team

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from No. 131 Reception on 15 Oct 2023
Thank you Karen, for taking the time to leave a review. We hope to see you again soon.

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from No. 131 Reception on 25 Sept 2023
Thank you Zoe for taking the time to leave a review. We hope you enjoyed your stay and we look forward to welcoming you again.

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from No. 131 Reception on 19 Sept 2023
Dear Dean,Thank you for your kind review, i hope you have enjoyed your stay and we can welcome you back in the future.Regards,No. 131 Reception

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish design, elegant atmosphere. Would go back!
Stayed 1 night in Sep 2023
Response from No. 131 Reception on 15 Sept 2023
Thank you for taking the time to give us some feedback surrounding your experience here at No.131. We are flattered by your kind review regarding our establishment. We hope to welcome you back again in the future. Kindest Regards, No. 131 Reception

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our dream room
The most amazing room and quality and attention to detail. Stunning room
Stayed 1 night in Sep 2023
Response from No. 131 Reception on 4 Sept 2023
Dear Adam,Thank you so much for your kind words, and we are glad to hear how much you enjoyed staying with us.We hope to see you soon on another occasion.Kind regards,No. 131 Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from No. 131 Reception on 28 Aug 2023
Thank you Mark, for taking the time to leave a review. We hope to see you again very soon.

10/10 Excellent

Daisy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous rooms
Gorgeous hotel! Room was very hot however we were provided with 2x Dyson fans to help. Attentive service, gorgeous decor and great attention to detail. Felt super luxury with Dyson hairdryers and Acqua di Parma toiletries.
Stayed 1 night in Aug 2023
Response from No. 131 Reception on 24 Aug 2023
Dear Daisy,Thank you for your kind word, nice to hear how much you enjoyed staying with us.We are looking forward to welcoming you on another occasion!Kind regards,No. 131 Team

4/10 Poor

Daniel

Liked: Property conditions & facilities
Disliked: Room comfort
Experience not comparable to price
Read the hotel policy on weekend noise. Yes, there is one; no, I didn’t read it. Initial impressions are great. The staff are welcoming and the classic double room was well-finished to a high standard with all amenities you would expect. In hindsight, I would have appreciated at check-in the staff highlighting the room was immediately beneath the rear bar area with a speaker by the window. Unfortunately, this only became apparent when we returned after dinner the first night. The noise was unbearable. We were so exhausted we decided to get some room service and attempt to drown the noise with the television. Fortunately, the music stopped around 11pm and we were able to sleep. The second night we had arrived later, around midnight, expecting the noise to have finished. Our assumption was wrong. It was at this point, after trying to go along with it by having a drink in the bar, that we raised our concerns to reception. Eventually, after being asked why we hadn’t complained the previous night, I got the man to come to the room to understand the level of noise. He was apologetic, did offer another room but by this point, the music was waning and there was no point in moving. He did, however, offer a complementary drink order - thank you. On check out, we highlighted our concerns again. The staff were reasonably apologetic but made no effort to compensate our grievances stating “the experience isn’t for everyone”; they’re quite right, it’s not.
Stayed 2 nights in Aug 2023
Response from No. 131 Reception on 24 Aug 2023
Dear Daniel,Thank you for taking the time to leave your review.We are sorry to hear that the experience wasn't as you expected, and we duly noted the points you made, thank you.Kind regards,No. 131 Team

10/10 Excellent

Davinia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay at 131. The hotel is so cosy but still with an urban chic vibe. Top quality gadgets in the rooms and beautifully clean. The service was so friendly. We got a welcome home from Filipe which was so nice. The garden bar was one of the coolest places to have a cocktail we found. All in all 10 /10.
Stayed 1 night in Aug 2023
Response from Reception on 14 Aug 2023
Dear Davinia,Thank you for taking the time to rate your stay and we are glad to see how much you enjoyed the time you spent with us!We are looking forward to welcoming you again on another occasion.Kind regards,No. 131 Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just wow
Spectacular boutique stay in the hub of the town of Cheltenham. Whilst restaurant is a little pricey the food was stunning!!!! So much to look at and take in within the reception and bar areas. 2nights wasn’t long enough. I can’t wait to come back…different rooms to be discovered.
Stayed 2 nights in Aug 2023
Response from No. 131 Reception on 10 Aug 2023
Good Evening, Thank you for taking the time to give us some feedback surrounding your experience here at No.131. We are thrilled and extremely flattered by your kind review. We hope to welcome you back again in the future. Kindest Regards, No. 131 Reception

8/10 Good

ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thanks filipe
Stayed here for my partners birthday. we had a VERY disappointing experience at the restaurant which to be fair ruined our evening. We are not complainers at all but when my partner requested his steak 'rare' and it came out well done it was simply not something he would make do with for the price (and why should you). We politely asked for a new steak and they then brought out the most awful cut of steak almost to say F*you for complaining, he literally complained that his hands hurt to cut it haha he worked very hard for every bite. Anyway we didnt want to complain again so just made do. Now I wish I had complained. The service from the point of politely pointing out that the steak wasnt rare, was awful. One staff member threw the bill onto our table without saying a single thing! then came back with the card machine 10 mins later and said 'ready', no ''how was everything''. Anyway we paid in full and left. We went to reception and if it wasn't for the lovely Filipe... honestly he was absolutely brilliant... then I would have plucked up the courage to go back and really complain. He asked us how our meal was knowing from check in we were going there and we felt comfortable to be truthful and say it was really disappointing. He took us straight to the gin bar and got us a drink. Came and visited us in the garden to again apologise. Then in the morning at check out advised us that he has taken the late check out charge off. Filipe made it for us, hes wonderful
Stayed 1 night in Aug 2023
Response from No. 131 Reception on 15 Aug 2023
Dear Ellie, Thank you for taking the time to give us some feedback surrounding your experience here at No.131. Please accept our sincerest apologies for not quite hitting the mark on some elements of your stay. We are happy to learn that a member of our staff was able to positively affect your experience. Everything here will be mentioned to the relevant members of the team for review. We hope to welcome you back again in the future to be able to give you an immaculate stay. Kindest Regards, No. 131 Reception

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
A beautiful hotel, in an excellent location with really nice staff.
Stayed 1 night in Aug 2023
Response from No. 131 Reception on 8 Aug 2023
Dear Laura,Thank you for taking the time to give us some feedback surrounding your experience here at No.131. We are thrilled and extremely flattered by your kind review. We hope to welcome you back again in the future. Kindest Regards, No. 131 Reception

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from No. 131 Reception on 5 Aug 2023
Dear Ann,Thank you for taking the time to rate your stay. We are looking forward to welcoming you back on another occasion.Kind regards,No. 131 Reception

10/10 Excellent

Erez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel experience
Great Hotel experience Fantastic choice of bars and restaurants as well. Luxurious rooms. I would highly recommend
Stayed 2 nights in Jul 2023
Response from No. 131 Reception on 2 Aug 2023
Dear Erez, Thank you for taking the time to give us some feedback surrounding your experience here at No.131. We are thrilled and extremely flattered by your kind review. We hope we can welcome you back soon! Kindest regards, No.131 Reception