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Reviews of Holiday Inn Rochester Chatham, an IHG Hotel

4 out of 5
Holiday Inn Rochester Chatham, an IHG Hotel
Maidstone Road, Chatham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 353 out of 964 reviews" "
Rating 8 - Good. 367 out of 964 reviews" "
Rating 6 - Okay. 135 out of 964 reviews" "
Rating 4 - Poor. 57 out of 964 reviews" "
Rating 2 - Terrible. 52 out of 964 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Anna-Marie

Travelled with family
Liked: Cleanliness, amenities
The room was ok bathroom shower was awful no pressure at all so a shower took ages. The service in the restaurant was awful service took ages and food took ages. The reception staff however were lovely, polite and helpful. Also a positive the gluten free breakfast options was best I have seen at any hotel to date.
Stayed 1 night in May 2024
Response from Priya on 23 May 2024
Dear Anna-Marie, Thank you for choosing to stay with us at Holiday Inn Rochester -Chatham and for all your feedback. I would like to apologise for not meeting your expectations. Please know your comments will be passed on to the right departments in order to make improvements for the future. We are pleased to hear you found our reception staff polite and you enjoyed our gluten-free range breakfast! We hope to see you again in the future. Kind regards, Priya Guest Service Manager

2/10 Terrible

Ligia

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Priya on 8 May 2024
Dear Ligia , Thank you for choosing to stay with us at Holiday Inn Rochester -Chatham. Thank you for all your feedback. We hope to see you again in the future. Kind regards, Priya Guest Service Manager

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the spa
Stayed 1 night in Apr 2024
Response from Damien on 14 Apr 2024
Dear Chelsea, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Damien Guest Service Manager

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Damien on 16 Apr 2024
Good evening Amanda, Thank you for choosing to stay with us at Holiday Inn Rochester -Chatham. We really appreciate your feedback and I'm very pleased to hear you enjoyed your stay with us. We hope to see you again in the future. :) Kind regards, Damien. Guest Service Manager

10/10 Excellent

Belinda

Liked: Amenities
Very nice place and people
Stayed 1 night in Apr 2024
Response from Priya on 12 Apr 2024
Dear Belinda, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Priya Guest Service Manager

10/10 Excellent

Sylvia Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient for where we needed to go. We have stayed there before. The staff are always friendly and willing to help in any way
Stayed 3 nights in Apr 2024
Response from Priya on 9 Apr 2024
Dear Sylvia Eileen, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Priya Guest Service Manager

8/10 Good

Rebecca

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pool and Gym very nice as an extra.Polite staff on desk. Modern restaurant Menu was limited as many items listed not available Bedroom needs to be cleaned under bed and skirting boards.
Stayed 2 nights in Mar 2024
Response from Priya on 4 Apr 2024
Dear Rebecca, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya

8/10 Good

Dr Ruth

Stayed 3 nights in Mar 2024
Response from Priya on 21 Apr 2024
Dear Dr Ruth, Thank you for choosing to stay with us at Holiday Inn Rochester -Chatham. We really appreciate your feedback and I'm very pleased to hear you enjoyed your stay with us. I will be sure to share your comments with the team. We hope to see you again in the future. :) Kind regards, Priya. Guest Service Manager

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel lovely friendly staff
Response from Priya on 25 Mar 2024
Dear Phyllis, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel clean comfortable beds lovely buffet breakfast good range of food and staff very friendly
Stayed 1 night in Mar 2024
Response from Priya on 25 Mar 2024
Dear Phyllis, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya

8/10 Good

Martin, Bicester

Liked: Staff & service, amenities
The property requires an upgrade. It would stand out because the rooms are large, the amenities are already in place, and the hotel is at a convenient location.
Stayed 2 nights in Mar 2024
Response from Priya on 23 Mar 2024
Dear Martin, Thank you for taking your time to leave us feedback, we really appreciate it! We're so sorry for not meeting your expectations regarding your stay. Rest assured we will use your feedback to prevent this from happening again. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in breakfast room were lovely & helpful.. Food was lovely too
Stayed 2 nights in Mar 2024
Response from Priya on 23 Mar 2024
Dear Maria, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied
Stayed 1 night in Mar 2024
Response from Priya on 23 Mar 2024
Dear Kamil, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

6/10 Okay

LISA

Liked: Staff & service
My room was ok, in need of a lick of paint and new carpet. Huge cobweb , clealiness could be better. A lot of the foid menu was unavaible. Gym out if use.Very standard stay, wouldnt go back
Stayed 1 night in Mar 2024
Response from Priya on 23 Mar 2024
Dear Lisa, Thank you for taking your time to leave us feedback, we really appreciate it! We're so sorry for not meeting your expectations regarding your stay. Rest assured we will use your feedback to prevent this from happening again. Take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, windows could do with replacing
Stayed 1 night in Mar 2024
Response from Priya on 14 Mar 2024
Dear Gordon, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best last minute decision
This was a last minute booking and I can honestly say we made the best decision. The staff were friendly and very helpful and we included breakfast as well which was really lovely.
Stayed 1 night in Feb 2024
Response from Priya on 1 Mar 2024
Dear Florence, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

8/10 Good

r

Stayed 1 night in Feb 2024
Response from Sara on 1 Mar 2024
Dear R, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Sara

10/10 Excellent

Zeal

Stayed 1 night in Feb 2024
Response from Priya on 20 Feb 2024
Dear Zeal, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

8/10 Good

Kelly

Stayed 1 night in Feb 2024
Response from Priya on 19 Feb 2024
Dear Kelly, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Excellent

Lee Wee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Priya on 19 Feb 2024
Dear Lee Wee, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Excellent

Michael

Stayed 3 nights in Feb 2024
Response from Priya on 19 Feb 2024
Dear Michael, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Excellent

Stenberg

Stayed 3 nights in Feb 2024
Response from Priya on 15 Feb 2024
Dear Stenberg, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Excellent

len

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay clean friendly modern
Friendly and helpful staff good overall cleanliness room clean fresh and well stocked. Would like to see some alternatives for menu option
Stayed 1 night in Feb 2024
Response from Priya on 15 Feb 2024
Dear len, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Excellent

Taryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This morning at breakfast this one lady called Dee stood out. She went over and beyond... i couldnt help but watch her. She made sure everything was perfect, no exaggeration. She made sure the food was out and presented nicely for others she was cleaning!. Emptying the tables...... the whole dining area she kept perfect and clean and all by herself. I had to stop and praise her fantastic job. Great dining experience thanks too Dee. 🙏
Stayed 1 night in Feb 2024
Response from Priya on 13 Feb 2024
Dear Taryn, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

8/10 Good

Syed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and clean place. Rooms were clean and pleasant. Staff were friendly.
Stayed 1 night in Feb 2024
Response from Priya on 13 Feb 2024
Dear Syed, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Priya on 13 Feb 2024
Dear Matthew, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
very helpful and friendly staff
Stayed 1 night in Feb 2024
Response from Priya on 10 Feb 2024
Dear David, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Priya on 10 Feb 2024
Dear Andrew, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

6/10 Okay

ronnie

Business traveller
Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Priya on 27 Jan 2024
Dear Ronnie, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

6/10 Okay

Dean

Stayed 1 night in Jan 2024
Response from Priya on 27 Jan 2024
Dear Dean, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Jan

Stayed 1 night in Jan 2024
Response from Priya on 27 Jan 2024
Dear Jan, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Jacqui

Stayed 3 nights in Jan 2024
Response from Priya on 27 Jan 2024
Dear Jacqui, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Donnamarie

Stayed 1 night in Jan 2024
Response from Priya on 21 Jan 2024
Dear Donnamarie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Ade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely night stay
It was amazing. Friendly staff and lovely breakfast.
Stayed 1 night in Jan 2024
Response from Priya on 11 Jan 2024
Dear Ade, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Gaurav

Stayed 1 night in Jan 2024
Response from Priya on 11 Jan 2024
Dear Gaurav, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 Good

Sean

Stayed 3 nights in Jan 2024
Response from Priya on 11 Jan 2024
Dear Sean, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Priya on 11 Jan 2024
Dear Richard, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

KICHUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Priya on 11 Jan 2024
Dear Kichul, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 Good

Julie

Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Julie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Thapelo Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Mr Thapelo, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Great !
Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Richard, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

4/10 Poor

Charles

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Charles, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager

10/10 Excellent

Michael

Stayed 4 nights in Dec 2023
Response from Priya on 27 Dec 2023
Dear Michael, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 Good

Ben

Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Ben, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

4/10 Poor

Nancy

Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Nancy, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager

10/10 Excellent

Jackie

Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Jackie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 Good

Daniel

Stayed 2 nights in Nov 2023
Response from Priya on 27 Dec 2023
Dear Daniel, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

6/10 Okay

Sarah

Stayed 1 night in Nov 2023
Response from Priya on 27 Dec 2023
Dear Sarah, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager

10/10 Excellent

Donnamarie

Stayed 1 night in Nov 2023
Response from Priya on 27 Dec 2023
Dear Donna Marie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with friendly and helpful staff
Stayed 3 nights in Nov 2023
Response from Priya on 1 Jan 2024
Dear Nigel, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager