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Reviews of SpringHill Suites by Marriott Charleston N./Ashley Phosphate

3 out of 5
SpringHill Suites by Marriott Charleston N./Ashley Phosphate
7535 N Forest Drive, North Charleston, SC

Reviews

8.2

Very good

Rating 10 - Excellent. 524 out of 1021 reviews" "
Rating 8 - Good. 264 out of 1021 reviews" "
Rating 6 - Okay. 101 out of 1021 reviews" "
Rating 4 - Poor. 59 out of 1021 reviews" "
Rating 2 - Terrible. 73 out of 1021 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Nilesh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked this property for a family. We had total 4 rooms. So when a person books 4 rooms together, its very obvious that they should be on the same floor. However the property gave us on different floors. We requested but then the manager was in no mood to change that for us. There was not enough parking available and they asked me to park on the adjacent road which is not safe. The AC unit did not have the control pannel due to which it was cold in the room and we could not adjust temprature. Overall a very poor experience for a premium charge. I would not recommend this property.
Stayed 1 night in Apr 2024
Response from LAQUANA on 2 May 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LAQUANA on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

RICKY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite remolding. Great staff & courteous
Stayed 2 nights in Apr 2024
Response from LAQUANA on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Laquana Johnson on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
I thought the staff was wonderful, friendly and very helpful!
Stayed 1 night in Apr 2024
Response from LAQUANA on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from LAQUANA on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ronald James

Liked: Amenities, property conditions & facilities
Nice room ,soft beds
Stayed 1 night in Apr 2024
Response from LAQUANA on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 4 nights in Apr 2024
Response from LAQUANA on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

RaJaun

Pool and gym were inaccessible.
Stayed 2 nights in Apr 2024
Response from LAQUANA on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We chose this place because of the indoor pool only to get here and find out the pool is closed. Why are the rates high while the pool is closed? Why doesnt the website state the pool is closed? Terrible.
Stayed 1 night in Apr 2024
Response from LAQUANA on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback!The hotel is under a cosmetic renovation that's why the pool was closed we did offer our sister property to used the pool...

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean rooms
Stayed 1 night in Apr 2024
Response from LAQUANA on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 1 night in Apr 2024
Response from LAQUANA on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Megan

Stayed 3 nights in Mar 2024
Response from LAQUANA on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Daniel

Stayed 1 night in Mar 2024
Response from LAQUANA on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melva

Stayed 3 nights in Mar 2024
Response from LAQUANA on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

William

Travelled with family
Disliked: Amenities, property conditions & facilities
Amenities (indoor pool, fitness center)were under construction. We had no hot water. The iron was broken. The phone in the room was broken. The ice machine on 2 seperate floors was out of ice. The worse stay at a Mariott property ever
Stayed 1 night in Mar 2024
Response from LAQUANA on 22 Mar 2024
The hotel is under cosmetic renovations. Would have been nice to know this would have been happening when the room was booked.

8/10 Good

Miles

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was construction going on inside the hotel. I was disappointed that we did not have access to the fitness center and the stairs were also being updated so I could not use those very well to get some exercise.
Stayed 6 nights in Mar 2024
Response from LAQUANA on 17 Mar 2024
Thanks for staying with us. We appreciate your feedback.The hotel is under a cosmetic renovation and everyone that check in was told that and also, we told guest if they need to use the fitness center, we had access to our sister property across the street.TH

6/10 Okay

Helene

Business traveller, Travelled with partner
Liked: Staff & service
Did not inform us it was a handicap accessible room with bench in shower that had black duct tape wrapped around it observed ant in shower Hotel under renovation at this time Bedroom was clean and bed sheets were clean. large spacious room . Friendly staff. Front desk employee during checkout was awesome! Breakfast was ok toaster was not toasting well and precook sausage was not tasty at all. Eggs watery Great coffee, juice, fresh fruit and then pastries
Stayed 1 night in Mar 2024
Response from LAQUANA on 15 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Karen

Disliked: Property conditions & facilities
Rooster in yard behind there woke us up before 6 am and kept us up.Charged a $20 fee for I don’t know what.Pool and gym were not open
Stayed 1 night in Mar 2024
Response from LAQUANA on 4 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Elizabeth

Travelled with group
Don’t feel safe. Renovations on first floor mean paint smell on my floor, no pool, no gym. Cops arresting people next door. I’ll sleep with lights on tonight.
Stayed 1 night in Feb 2024
Response from LAQUANA on 4 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Laura

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from LAQUANA on 26 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roderick

Liked: Property conditions & facilities
The people in the neighborhood
Stayed 1 night in Feb 2024
Response from LAQUANA on 26 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay
Stayed 1 night in Feb 2024
Response from LAQUANA on 13 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Faby

Travelled with family, Travelled with family and small children, Travelled with group
Pillows were very old and some had stains. Also some of the front desk staff were not friendly. They acted rude....I am not sure, but they seemed like they did notvlike hispanics. We will never stay at these hotels ever again nor we will refer to family and friends. We booked 4 rooms...
Stayed 2 nights in Feb 2024
Response from LAQUANA on 13 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from LAQUANA on 24 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Staff & service
The property was under maintenance on the third floor and constant loud noises were coming from the third floor during our stay. Also, power washing the parking lot the entire day during our stay. Also, the parking lot was covered in huge potholes and there was broken concrete all over the parking lot from the potholes. Finally, the chargers for the electric vehicles were located on the left side of the building and were extremely difficult to get to with there being a huge pothole in front of them and 2 large dumpsters also almost blocking them from where they were throwing the trash for renovations.
Stayed 2 nights in Jan 2024
Response from LAQUANA on 24 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from LAQUANA on 24 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 9 nights in Dec 2023
Response from LAQUANA on 24 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ivelise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Comfortable room and beds. Would prefer the bathroom to have the vanity/countertop in the layout. At breakfast, the hostess was very nice, and kept area clean. The coffee in the thermos' was not as hot as I would have liked but it was adequate.
Stayed 4 nights in Dec 2023
Response from LAQUANA on 24 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 5 nights in Dec 2023
Response from LAQUANA on 24 Jan 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LAQUANA on 24 Jan 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The guests next door, played loud music until 4:30am, finally called from desk. But the hotel did nothing to compensate us, fed them many opportunities to provide “unreasonable” hospitality solutions, but failed…. The “unreasonable hospitality” by will guiders should be a mandatory reading for all in the hospitality industry.
Stayed 1 night in Dec 2023
Response from LAQUANA on 24 Jan 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Veera

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from LAQUANA on 24 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Becky

Stayed 5 nights in Dec 2023
Response from LAQUANA on 24 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LAQUANA on 14 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Its a great hotel. Always clean and spacious. Staff is helpful is needed and they'll leave you alone if you want. I stay here often. Breakfast is usually pretty good.
Stayed 5 nights in Nov 2023
Response from LAQUANA on 14 Dec 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad. They're undergoing renovations right now.
Stayed 1 night in Nov 2023
Response from LAQUANA on 26 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Clean and comfortable stay. Construction and vehicle sounds at times, but tolerable.
Stayed 6 nights in Nov 2023
Response from LAQUANA on 19 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

LuAnne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Nov 2023
Response from LAQUANA on 19 Nov 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Aquira

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from LAQUANA on 16 Nov 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sheryl

Travelled with group
Disliked: Property conditions & facilities
Decent breakfast, friendly staff Ac didn’t work most of the time Ice machines broken on every floor Pool was green and dirty Painting crew painting outside our room, fumes came in from ac unit, severe allergic reaction Will not stay here again!
Stayed 3 nights in Nov 2023
Response from LAQUANA on 12 Nov 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Melissa

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not at all what the description portrayed
Stayed 1 night in Nov 2023
Response from LAQUANA on 8 Nov 2023
The hotel is under cosmetic renovations.

10/10 Excellent

Craig

Stayed 1 night in Nov 2023
Response from LAQUANA on 22 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ngoclan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from LAQUANA on 29 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marcus, Woodbridge

Stayed 1 night in Oct 2023
Response from LAQUANA on 17 Nov 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Nancy

Disliked: Staff & service, property conditions & facilities
Although we paid for a king bed and a pull out sofa, we got a king bed and a broken pull out sofa that my children couldn't sleep on. We were told that because the room was nonrefundable they didn't have any obligation to make it right. They claimed that because the room was nonrefundable there could have not been a pull out sofa at all, and they wouldn't refund us or switch us to a sister hotel (since apparently they were fully booked). The customer service was abysmal. What an absolutely awful experience. I really expected better from Marriott. Also, don't bother booking through Expedia, they won't help. They go by what the hotel says. Even though i have photographic proof of the broken bed and the person they sent to look at it said is broken, the front desk lady said it wasn't so we got no help whatsoever from Expedia.
Stayed 1 night in Oct 2023
Response from LAQUANA on 29 Oct 2023
We appreciate your feedback!

10/10 Excellent

Kristi

Stayed 1 night in Oct 2023
Response from LAQUANA on 16 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Benita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a very nice hotel. The room was spacious. Fridge, microwave. Bathroom was nice size. Bed was comfortable. Not a lot of outside noise. Breakfast was good. Pretty good options. No complaints. I would stay again
Stayed 5 nights in Oct 2023
Response from LAQUANA on 25 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ngoclan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from LAQUANA on 23 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Diana

Stayed 1 night in Oct 2023
Response from LAQUANA on 23 Oct 2023
Thanks for staying with us. We appreciate your feedback!