The room was clean. All conveniences were in the room. The room lacked drawers in the event you had a longer stay, which we did not. The website states that check out is at 12:00 PM. After checking in I was told that the check out is at 11:00 AM. If I would have made plans depending on the 12:00 PM, it could have been problematic. We had to be at the Citadel for a parade at 3:00 pm. Check in is at 3:00 PM. We asked for early check-in to make it on time and were told early C-In starts at 2:30PM. We asked at 2:20 PM to please allow early check-in and were told - NO early check in b4 2:30PM. My wife is handicapped and would have really appreciate the few minutes time in the room before having to go to the event. I know the hotel was not full and an exception would have been easy to make. No Deal. It will keep me from visiting there again.