Aerial view

Reviews of Best Western Charleston Inn

2.5 out of 5
Best Western Charleston Inn
1540 Savannah Hwy, Charleston, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 503 out of 1003 reviews" "
Rating 8 - Good. 298 out of 1003 reviews" "
Rating 6 - Okay. 106 out of 1003 reviews" "
Rating 4 - Poor. 55 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Travelled with family
The room had a musty smell. We didn't end up staying there We left.
Stayed 1 night in May 2024

10/10 Excellent

MEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliess of the room
Stayed 1 night in May 2024
Response from M on 9 May 2024
Dear Mel,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

8/10 Good

Alejandro

The bathroom was too small
Stayed 1 night in May 2024
Response from M on 9 May 2024
Dear Alejandro,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon! Best regards,Management Team

8/10 Good

Millie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doors slam pretty loudly
Stayed 1 night in May 2024
Response from M on 9 May 2024
Dear Millie,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon! Best regards,Management Team

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from M on 9 May 2024
Dear Diana,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon! Best regards,Management Team

10/10 Excellent

Anne M.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was fabulous!
Stayed 1 night in Apr 2024
Response from M on 3 May 2024
Dear Anne,We are extremely pleased to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! It is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we cannot wait to serve you again. Best regards,Management Team

8/10 Good

Debra, Carlsbad

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is very attractive, well-maintained, landscaping is pretty. The room is a little on the small side, But nicely furnished and comfortable. The problem with our stay at this hotel was they would not let us check in a little early. we arrived about an hour early and were told that they did not do early check-in. We have never experienced this before in all of our travels. We’ve always been allowed to check in a little early if we arrived before 300 pm after being on the road for hours. Otherwise, it was a pleasant stay and I would recommend this hotel. Just don’t try to get in before 3 PM.
Stayed 1 night in Apr 2024
Response from M on 3 May 2024
Dear Debra,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Clean Quite rooms excellent pool overall great experience
Stayed 3 nights in Apr 2024
Response from M on 3 May 2024
Dear Karen,We are extremely pleased to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! It is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we cannot wait to serve you again. Best regards,Management Team

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest best western we’ve stayed in other than Saint Simons Island in Georgia. Beautiful garden area around the pool! Close proximity to downtown at an excellent price! In addition, the bed was totally comfortable!
Stayed 1 night in Apr 2024
Response from M on 26 Apr 2024
Dear Kelly,Thank you so much for the positive review. We greatly appreciate your support and are thrilled you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon! Best regards,Management Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from M on 26 Apr 2024
Dear Andrew,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,management Team

10/10 Excellent

Teresa

Travelled with family and small children
Great location and this hotel was perfect with clean rooms and great breakfast
Stayed 6 nights in Apr 2024
Response from CK on 24 Apr 2024
Thanks Teresa for the 5 stars and the kind words. We are so happy you had a great stay.

4/10 Poor

Lori

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
there was no hot water in the sink and the coffee maker didnt work. You could tell the previous person who stayed there had the same issue as water was still in the maker. You'd think for over $300 dollars for one night when they include taxes, there'd be water and a basic coffee maker. And my husband is a Vietnam vet, and senior citizen and AAA member. There were zero discounts on that price because they said we booked on Expedia. She said if we had booked through them directly they could give us a discount but due to Expedia we could not. So all in all, a great deal of money for a poorly maintained hotel.
Stayed 1 night in Apr 2024
Response from M on 26 Apr 2024
Dear Lori,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our amenities were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience. Sincerely,Management Team

10/10 Excellent

Eric

Clean and comfortable. Being in the back was excellent with no road noise
Stayed 2 nights in Apr 2024
Response from CK on 24 Apr 2024
Thanks Eric for telling us about your stay. We are so pleased to know you found the hotel to be clean and comfortable. We sincerely appreciate your business.

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, staff & service
The place was nice and the staff were helpful. The location was very good. The shower curtain in the bathroom was ripped throughout the top and the plug for the bathtub broken. The space is very tight in the bathroom.
Stayed 4 nights in Apr 2024
Response from CK on 24 Apr 2024
Thanks Tanya for telling us about your stay. We are so happy you found the hotel to be nice and the staff so helpful. We sincerely appreciate your business.

8/10 Good

denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CK on 24 Apr 2024
Thanks Denise. We sincerely appreciate your business.

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only had decafe coffee and teas. Quite but on busy highway. Dinning room hostess was rude. Rooms were clean . Our room was on the back side.
Stayed 3 nights in Apr 2024
Response from M on 12 Apr 2024
Dear Jon,We apologize if you found any of our staff to be unfriendly. We appreciate hearing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. We request you to trust us and our timing, allowing us to drive our efforts in a more positive direction for it to meet the best results. We will investigate the issues and make the necessary corrections. We hope you will give us another chance to make it up to you. Thank you for your business, see you soon!Sincerely,Management Team

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and lovely staff.
Stayed 2 nights in Apr 2024
Response from M on 12 Apr 2024
Dear Dorothy,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a corner room upstairs (nice room vaulted ceiling) Heard lots of sirens but the beds were really comfy and room was squeaky clean. I’d stay again for the price definitely
Stayed 1 night in Apr 2024
Response from CK on 9 Apr 2024
Dear Graham:We are pleased to know you found the room to be clean and the beds so comfortable. We sincerely appreciate your business and hope to see you again soon.

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and easy checkin. Rooms were very clean and beds comfy. Would stay here again!
Stayed 2 nights in Apr 2024
Response from CK on 9 Apr 2024
Thanks Laura for the 5 stars and very kind words. We sincerely appreciate your business and hope to see you again soon.

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service
The front staff was overly friendly, but nothing major. The room was clean and quiet, and was fairly priced. The facilities were very dated. There was a tile shelf in the shower that was almost falling off, and the shower curtain had several torn/broken hooks so that it drooped significantly. Also the safety lock (chain) on the door had to be forced into the slide and I had to struggle to remove it when I wanted to open the door.
Stayed 1 night in Apr 2024
Response from M on 4 Apr 2024
Dear Mark,We are disappointed that our rooms, furniture, or facilities did not work well for you. We shall investigate the concerns you have mentioned and ensure that our property is adequately upgraded in terms of furnishings and maintenance. Thank you for sharing your feedback. On that note, we would like to ask you to give us another chance to fix our errors and earn your trust!Sincerely,Management Team

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No toilet tissue. Leaky faucet.
Stayed 1 night in Mar 2024
Response from M on 28 Mar 2024
Dear Frances,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

6/10 Okay

Doris Jean, Parma

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and clean. But It was a cool evening and we wanted to heat the room. But the heater was very loud and noisy.
Stayed 1 night in Mar 2024
Response from M on 28 Mar 2024
Dear Doris,Thank you for sharing your feedback with us. We appreciate knowing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Rest assured, we will investigate the issues and make the necessary corrections. On that note, we appreciate you bringing your concern to our notice. We earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

William, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice breakfast, comfortable room, easy parking, convenient for Ashley River gardens.
Stayed 3 nights in Mar 2024
Response from M on 21 Mar 2024
Dear William,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is so pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay and we hope to enhance this experience even further in the future. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

4/10 Poor

JAMIE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I’m not from the area and I booked online for a lower rate. Waited about 10 mins to check in while the front desk worker argued pretty loudly with another guest and a “manager” on the phone across the street. The room wasn’t very clean and the ac bearly worked. The breakfast staff snapped at us cause we can in at 8:45… the check out guy was the nicest one we encountered. We won’t be back
Stayed 1 night in Mar 2024
Response from M on 21 Mar 2024
Dear Jamie,We are sorry about the issues you encountered during your recent stay with us. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall take all measures required to rectify the conditions in the hopes of having you back as a contented guest. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

8/10 Good

Michael

Stayed 2 nights in Mar 2024
Response from M on 12 Apr 2024
Dear Michael,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from M on 15 Mar 2024
Dear Jim,Thank you for taking the time to rate our hotel highly! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team

6/10 Okay

Ross

Travelled with partner
Disliked: Property conditions & facilities
Very tired overall, but clean and functional. Sink faucet did not work well, bathroom door sticks badly, pollen from trees completely covered my car and had to get a car wash. On the plus side it was very quiet and the bed was very comfortable. Parking was plentiful and the check-in person was very friendly and helpful. It is a 10 minute drive from downtown Charleston and good restaurants. It is worth the drive to save the money on this hotel and put it toward a nice dinner on the wharf.
Stayed 1 night in Mar 2024
Response from M on 15 Mar 2024
Dear Ross,Thank you for sharing a detailed account of your stay with us. We are glad to hear that you found value in your stay and that our accommodations met your expectations in terms of cleanliness, spacious parking, and hospitality. However, we're sorry to hear about the issues you encountered with furnishings and maintenance. We shall look into the concerns to make sure that our rooms are adequately upgraded. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

8/10 Good

William

Travelled with partner
Liked: Staff & service, amenities
Good value
Stayed 5 nights in Mar 2024
Response from M on 15 Mar 2024
Dear William,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Luis

Liked: Cleanliness, amenities
Was nice & cosy room
Stayed 1 night in Mar 2024
Response from M on 15 Mar 2024
Dear Luis,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Side entrance key access still broken a month later
Stayed 1 night in Mar 2024
Response from M on 15 Mar 2024
Dear Dawn,We are thrilled to see that your recent stay at our property was up to the mark. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from M on 15 Mar 2024
Dear Reinaldo,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Well kept property. Felt comfortable & homey. Would definitely recommend.
Stayed 1 night in Mar 2024
Response from M on 8 Mar 2024
Dear Angela,Thank you for taking the time to rate our hotel highly! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team

2/10 Terrible

Joseph

Stayed 3 nights in Mar 2024
Response from M on 28 Mar 2024
Dear Joseph,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in
Stayed 1 night in Mar 2024
Response from M on 8 Mar 2024
Dear Bradley,Thank you for taking the time to rate our hotel highly! We are really glad you found our front desk well-organized and efficient. We do try our best to make the check-in process smooth and convenient for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team

10/10 Excellent

Irakli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient, clean, good service
Stayed 1 night in Feb 2024
Response from M on 29 Feb 2024
Dear Irakli,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team

10/10 Excellent

Nichole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very roomy. Very kind staff. Great breakfast spread. Clean bedding. I will stay here again for sure!
Stayed 1 night in Feb 2024
Response from M on 21 Feb 2024
Dear Nichole,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best Regards, The Management Team

8/10 Good

Debra

Liked: Cleanliness, staff & service
It was a very nice quiet room that we were able to stay with our dog. However there was loose ceiling from leaks in shower and remote didn’t wotlj
Stayed 4 nights in Feb 2024
Response from M on 8 Feb 2024
Dear Debra,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Sebastian

Didn't realize the hotel buildings were not physically connected. I had to walk outside to get to my room apparently have problems with locals renting rooms possibly for illegal reasons so safety is a little concerned.
Stayed 1 night in Feb 2024
Response from M on 8 Feb 2024
Dear Sebastian,Thank you for sharing your feedback. We apologize for any inconvenience caused by the layout of our hotel buildings. Guest safety is our utmost priority, and we take all concerns seriously. Rest assured, we're addressing the issue promptly. Best Regards,Management Team

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms; comfortable bed; and wonderful breakfast offered.
Response from M on 1 Feb 2024
Dear Ashley,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

4/10 Poor

Edward

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Great facility with terrible housekeeping
I’ve stayed at this property several times over the past year. It’s a really nice place, with well appointed rooms, and excellent front desk staff. However, their downfall is housekeeping. Too many times I’ve returned to find nothing done, no towels, nothing. And if they did clean the room it often stank of cigarette smoke, as the cleaning staff used the room to smoke! This last time I spoke to a housekeeping staff eye to eye, told them my room was open, and to please make sure they cleaned it. You guessed it, I returned to nothing done (see pics). Front desk set me up in another room, but moving is a real pain. So, beautiful property, great front desk, and terrible housekeeping. One night stay is probably ok, as you won’t need housekeeping. With that said, this last visit I found the bathroom dirty, which to be fair was unusual at this property.
Stayed 1 night in Jan 2024
Response from M on 1 Feb 2024
Dear Edward,Thank you for taking the time to share your feedback with us. We appreciate your loyalty and are pleased to hear you enjoy our well-appointed rooms and excellent front desk staff. We sincerely apologize for the challenges you've experienced with our housekeeping services, and we are actively addressing this issue to ensure a more consistent and pleasant stay for all our guests. Your concerns have been shared with our housekeeping team for immediate improvement. We hope to have the opportunity to welcome you back and provide a flawless experience.Sincerely,Management Team

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from M on 11 Jan 2024
Dear Teresa,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Hari

Stayed 1 night in Dec 2023
Response from M on 11 Jan 2024
Dear Hari,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always pleasant.
Alway a nice stay. 3rd time for this traveler. Enjoyed the complimentary morning breakfast.
Stayed 1 night in Dec 2023
Response from M on 6 Jan 2024
Dear John,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Connie, Ouray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t spend much time at the motel, but found it very nice while we were there.
Stayed 3 nights in Dec 2023
Response from M on 6 Jan 2024
Dear Connie,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on 22 Dec 2023
Dear Julie,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from M on 14 Dec 2023
Dear Rose,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from M on 7 Dec 2023
Dear Lyle,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and comfortable. Area was quiet and felt safe. Would stay here again!!
Stayed 2 nights in Dec 2023
Response from CK on 5 Dec 2023
Dear David:Thanks so much for telling us about your stay. We are so pleased to know you found the hotel to be clean and comfortable. We sincerely appreciate your business and look forward to seeing you again.

8/10 Good

Neil

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for dog to walk around and very spacious parking. Front desk attendant on Saturday has zero empathy or compassion and would not address my internet concerns at all, even hung up phone and shifted blame to me as had continuous internet connection problems. All the rest of the staff were nice except for her.
Stayed 2 nights in Dec 2023
Response from CK on 5 Dec 2023
Dear Neil:Thanks so much for telling us about your stay. We are so pleased to know you found the area nice for walking your dog. We are sorry to hear about the unusual interaction with one of our staff members and we will share your feedback. We sincerely appreciate your business.

10/10 Excellent

MARY, Bethel

Liked: Cleanliness, staff & service
CLEAN, COMFORTABLE, ABOVE AVERAGE MOTEL. BREAKFAST ROOM ABOVE ACCEPTABLE. LOVELY STAFF.
Stayed 2 nights in Nov 2023
Response from M on 1 Dec 2023
Dear Mary,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team