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Reviews of Quality Inn at Collins Road - Cedar Rapids

2.5 out of 5
Quality Inn at Collins Road - Cedar Rapids
5055 Rockwell Dr Ne, Cedar Rapids, IA

Reviews

7.4

Good

Rating 10 - Excellent. 187 out of 665 reviews" "
Rating 8 - Good. 246 out of 665 reviews" "
Rating 6 - Okay. 108 out of 665 reviews" "
Rating 4 - Poor. 65 out of 665 reviews" "
Rating 2 - Terrible. 59 out of 665 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Henry

lack of elevator. No kleenex
Stayed 1 night in May 2024

8/10 Good

Sadie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and cozy. Solid stay. Would do it again.
Stayed 1 night in May 2024

8/10 Good

richard

Travelled with family
Liked: Cleanliness, staff & service
Just OK
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you for your feedback. We at Quality strive to meet guests like you expectations and we are thrilled that we met the mark. Your feedback will be used to ensure that we can continue to provide exceptional service. We hope to see you in your future traveling plans.

10/10 Excellent

Carlos

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio el hotel y las habitaciones en muy buenas condiciones
Stayed 3 nights in Apr 2024
Response from General Manager on 21 May 2024
Thank you for your feedback. We at Quality strive to meet guests like you expectations and we are thrilled that we met the mark. Your feedback will be used to ensure that we can continue to provide exceptional service. We hope to see you in your future traveling plans.

8/10 Good

LAURA

Business traveller, Travelled with pets, Travelled with group
Liked: Amenities
Clean and quiet
Stayed 1 night in Apr 2024
Response from General Manager on 21 May 2024
Thank you for your feedback. We at Quality strive to meet guests like you expectations and we are thrilled that we met the mark. Your feedback will be used to ensure that we can continue to provide exceptional service. We hope to see you in your future traveling plans.

8/10 Good

Brian

Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 21 May 2024
Thank you for your feedback. We at Quality strive to meet guests like you expectations and we are thrilled that we met the mark. Your feedback will be used to ensure that we can continue to provide exceptional service. We hope to see you in your future traveling plans.

6/10 Okay

Pamela

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had a room for my husband and myself and a 2nd room for my son who was having surgery. The first night he had no heat and was moved to a different room the next morning. That room was warm but the blower on the heater didn’t work. The staff were very friendly and the rooms were clean.
Stayed 2 nights in Apr 2024

8/10 Good

James S

Liked: Staff & service, property conditions & facilities
The number one issue was there was no elevator.....
Stayed 2 nights in Mar 2024

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

8/10 Good

Guy

Liked: Cleanliness
Disliked: Property conditions & facilities
Worn
Stayed 1 night in Feb 2024

6/10 Okay

Deb

Stayed 3 nights in Feb 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Lora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more parking. But it was a cute and safe low cost motel
Stayed 1 night in Feb 2024

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Tay
Check is was so fast and easy and attendant qas very freindly and very helpful. The room was well prepared and the bed was so cozy. Woulf dtay again.
Stayed 1 night in Jan 2024

8/10 Good

Randy L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Janice

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Beds comfy but beware will over charge for things
The shower was broken, the fan in the bathroom was very loud. I booked and prepaid for a stay for almost 2 weeks. When I arrived I was told I needed to pay another 250.00 for a deposit. I was shocked. I know that there is typically a 50.00 deposit to put on the room. I was there for Christmas and did not have an extra 250.00 just to be held on my card - I traveled 24 hours from Arizona. I said I have already paid in advance for the room and I have never heard of 250.00 to be held. The lady said well I guess we can do 100.00. I informed her again I have never heard of more than 50.00 however I was tired and agreed. 1/2 way through our trip they insisted on room service. I advised I didn't need it just new towels. I had a business meeting to go to and my husband stayed behind and they insisted they had to clean the room. Then locked us out accusing of smoking in the room which was 100% false! My husband and our service dog locked out in the cold our stuff inside. When I returned I fully disputed this and I told them they can come in and check while I was present. She insisted I needed to pay 250.00 to get back in NO!! I did not smoke in the room. Finally let us back in with a "warning" While I was showering a day later I smelt cigarette smoke and went up and advised the staff they need to check on this and it is NOT me! The building smelled of weed. The beds and pillows were comfortable. No microwave only fridge
Stayed 1 night in Dec 2023

4/10 Poor

Melissa

Business traveller, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Okay
I had a great stay. Staff is friendly & I love their breakfast. However, the beds are busted. I was moved to a different room twice & both rooms had broken beds that rock back & forth. If you lay on the edge of the bed you may end up on the floor. Fridge & microwave weren’t cleaned. Otherwise, I liked staying there for the most part. The place was quiet & felt safe. I would stay there again, just wish they would fix their beds and clean the rooms better.
Stayed 2 nights in Oct 2023

8/10 Good

Roddi

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Rita, Nevada

Liked: Cleanliness, staff & service
Located on a well-traveled street with close access to shopping and restaurants. Rooms were somewhat dated (wallpaper peeling off of wall). Waffle iron in cafeteria didn't cook properly. Decent selection of breakfast items.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

2/10 Terrible

mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Disrespectful staff as well as Stephanie, the manager, creating unsafe environment for guests allowing others to insult or attack the guests. I give minus 10 to this place.
Stayed 5 nights in Nov 2023

6/10 Okay

Douglas, Indianola

Business traveller
Liked: Cleanliness, staff & service, amenities
Desk staff was great. Cleaning staff less so. Lost my reservation. 1st room offered was not cleaned and left unlocked. 2nd room had drain problem in bathroom.
Stayed 1 night in Nov 2023

10/10 Excellent

Leigh Lindahl

Stayed 1 night in Nov 2023

8/10 Good

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, pillows however could use upgrading. The website lists buffet breakfast, however that was misleading as it was a continental breakfast with bagels, cereal, yogurt or waffles. There is no elevator which created issues for my elderly mother. However was sufficient for a short weekend stay.
Stayed 2 nights in Nov 2023

8/10 Good

Trisha

Liked: Staff & service
Disliked: Cleanliness
Not very impressed.
Fridge still had food from prior occupant, bathroom had garbage on the floor. Overall just seemed dirty.
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kayla Miner on 3 Nov 2023
Thank you for the 10 / 10 score!

2/10 Terrible

Greg

Stayed 1 night in Oct 2023
Response from Kayla Miner on 3 Nov 2023
Thank you for filling out our online survey.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Kayla Miner on 3 Nov 2023
Thanks for giving us an 8! I hope to see you again on your return visit back to the Cedar Rapids area.

8/10 Good

Yawo

Liked: Cleanliness, staff & service
Quiet
Stayed 1 night in Oct 2023

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast options in the am. I liked that the place felt clean and safe. I know they allowed pets but you never knew because they were quiet and respectful.
Stayed 1 night in Oct 2023
Response from Kayla Miner on 20 Oct 2023
Thank you for taking the time to fill out our online survey. I'm happy to hear that you enjoyed our breakfast and your stay. I hope to see you again on you return visit back to the Cedar Rapids area.

8/10 Good

Ange

Liked: Cleanliness, staff & service, room comfort
Ok
Good cheap option clise to my event. Service was good but not great. Wish the free breakfast had gone later than 9pm. Need to work on some serious mantainence issues.
Stayed 1 night in Oct 2023
Response from Kayla Miner on 20 Oct 2023
Thank you for taking the time to fill out our online survey. What could we have done to improve our service? We always strive to be at a 10 when it comes to service. I hope to see you again on your return visit back to the Cedar Rapids area.

10/10 Excellent

Juan

Stayed 1 night in Oct 2023

10/10 Excellent

JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good deal
A little run down but totally acceptable and the management was very nice and accomodating
Stayed 2 nights in Oct 2023
Response from Kayla Miner on 3 Nov 2023
Thank you for taking the time to fill out our online survey. Thank you for your kind words and the 10 / 10 score. I hope to see you again on your return visit back to the Cedar Rapids area.

2/10 Terrible

Taylor

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room we were assigned smelled a little like covered up vomit. The floor in the bathroom had not been cleaned, there was a towel still behind the door and the insides of the drawers were dirty. We requested to switch rooms, the second room had a very damp, musty smell. The curved shower curtain rod was separating from the wall, so the curtain just hung in the middle. We requested to switch again. Thanks fully the third room did not smell, but the shower curtain rod was also disconnected from the wall. Rather than request a 4th room, we requested a refund for the remainder of or stay and switched hotels. The GM and staff were nice and helpful in making this happen.
Stayed 3 nights in Oct 2023
Response from Kayla Miner on 20 Oct 2023
Thank you for taking the time to fill out our online survey. I am so sorry that we had to move you rooms. I'm glad you found a room to your satisfaction. I've let maintenance know about the issues in the other 2 rooms.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this place
Just gross and run-down. Water damage on furniture. Smokey smell in a supposed non-smoking room. Trash in the room that my dog and child found. Pubic hair on the toilet seat. Bathroom light flickered on like it was in a horror movie (lots of flickering on/off before finally staying on). Lighting overall was really dim. TV sucked and the remote didn’t work consistently. A/C unit looked dirty and possibly moldy. I spent as little time here as humanly possible, and skipped even looking at the provided breakfast since I could clearly see what their cleaning standards were.
Stayed 1 night in Oct 2023
Response from Kayla Miner on 3 Nov 2023
Thank you for taking the time to fill out our online survey. I apologize for the lack of cleanliness in your room. I've talked to housekeeping so we don't have these types of issues again.

4/10 Poor

Linda

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
I truly could NOT believe this place. I had spent a week at the one in Creston and it was great. Check in was a nightmare. The breakfast was terrible. I checked to see if you had sugar-free syrup, and came away with sticking hands. You did NOT have sugar free. I wondered how someone that had to eat gluten-free survived here. I will NOT be back and I will share with everyone.
Stayed 1 night in Oct 2023
Response from Kayla Miner on 13 Oct 2023
Thank you for filling out our online survey. I apologize for not having sugar free syrup. Per Choice guidelines we need 1 kind of syrup. We do have other healthy items on the menu. In what way was check in a nightmare? I'd like to investigate that so it doesn't happen again.

4/10 Poor

Kris

Disliked: Cleanliness, property conditions & facilities
Suppose to be a smoke free room , but the room smelled like a smoker had smoked in the room .( if you’re a non smoker you know instantly) The room was not cleaned very well ,with absolutely no detail cleaning at all. Staff was friendly and kind.
Stayed 2 nights in Oct 2023
Response from Kayla Miner on 10 Oct 2023
Thank you for taking the time to fill out our online survey. I apologize for your room smelling like smoke. Usually we move our guests to a different room if we know about any issues that we can't fix right away. I hope to see you on a return visit back to the Cedar Rapids area and give us another chance.

8/10 Good

Jayelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. Our tv wouldn’t work but they came up right away to help us and got it working. Bring your own pillows though because theirs suck!
Stayed 1 night in Oct 2023
Response from Kayla Miner on 10 Oct 2023
Thank you for filling out our online survey. I'm so glad we were able to fix your tv for you. I hope to see you again on your return visit back to the Cedar Rapids area.

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Kayla Miner on 5 Oct 2023
Thank you for filling out our online survey. I appreciate the score. What could we have done differently to make you score us a 10?

6/10 Okay

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Front door wasn’t automatic, which made it a little difficult with luggage. Also, a few things were out of order at breakfast, but other than problems with my reservation/booking, I have no further complaints about the hotel. I was appreciative for the front desk staff, who was trying everything he could to help get me into a room.
Stayed 1 night in Sep 2023
Response from Kayla Miner on 5 Oct 2023
Thank you for taking the time to fill out our online survey. I've let front desk staff know of your kind words and they join me in thanking you. I hope to see you again on your return visit back to the Cedar Rapids area.

6/10 Okay

Lesley

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Kayla Miner on 5 Oct 2023
Thank you for filling out our online survey. What could we have done differently to have you score us a 10?

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean room. Would stay again.
Stayed 2 nights in Sep 2023
Response from Kayla Miner on 20 Sept 2023
Thank you for taking the time to fill out our online survey. I'm so glad you enjoyed your stay. I've shared your comments with my staff and they join me in thanking you for your kind words.

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
Disgusting hotel that smells like 1985 or tobacco. That’s where y
Stayed 1 night in Sep 2023
Response from Kayla Miner on 20 Sept 2023
Thank you for taking the time to fill out our online survey. I apologize for the inconvenience of having a smokey room. Next time we can move you to a different room

2/10 Terrible

Sandy

Disliked: Staff & service, amenities
The room across the hall has been absolutely so nosy I haven't gotten any sleep I would like two nights comped there are two adults and four little children in one room they just don't stay here they're living here and it is just been absolutely horrendous I cannot stress how completely exhausted I am from getting no rest from these children's screaming and crying
Stayed 2 nights in Sep 2023

2/10 Terrible

Ryan Harris

Stayed 2 nights in Sep 2023

4/10 Poor

Jeff

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The TV didn’t work. The floor hadn’t been vacuumed. The electricity went out early in the morning so no breakfast could be served.
Stayed 1 night in Sep 2023
Response from Kayla Miner on 5 Sept 2023
Thank you for taking the itme to fill out our online survey. I apologize for the inconvenience of the tv not working. If we would have known, we could have tried to fix it or moved you to another room. I've let housekeeping know about the room not being vacuumed. The power went out because of a bad line in the ground that Alliant had to fix.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and good quality
Stayed 2 nights in Aug 2023
Response from Kayla Miner on 20 Sept 2023
Thank you for taking the time to fill out our online survey. I'm glad you enjoyed your stay and I hope to see you again on your return visit back to the Cedar Rapids are.