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Reviews of Holiday Inn Express Cedar Rapids (Collins Rd), an IHG Hotel

2.5 out of 5
Holiday Inn Express Cedar Rapids (Collins Rd), an IHG Hotel
1230 Collins Rd NE, Cedar Rapids, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 355 out of 658 reviews" "
Rating 8 - Good. 203 out of 658 reviews" "
Rating 6 - Okay. 52 out of 658 reviews" "
Rating 4 - Poor. 26 out of 658 reviews" "
Rating 2 - Terrible. 22 out of 658 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Rooms were clean, fresh and bright. I was able to wal to many dining options.
Stayed 3 nights in May 2024
Response from Samantha-General Manager on 23 May 2024
Thank you for the compliments. Have a great week!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities
The shower does not drain well AT ALL
Stayed 1 night in May 2024
Response from Samantha-General Manager on 20 May 2024
Thank you for the review, I will have Maintenace check out the drain. Have a great week!

6/10 Okay

Gail

Travelled with family, Business traveller
Traffic noise
Stayed 1 night in Apr 2024
Response from Samantha-General Manager on 20 May 2024
Thank you for the feedback. We do have ear plugs at the front desk if the traffic is loud. Have a great week.

10/10 Excellent

Somorae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samantha-General Manager on 14 May 2024
Thank you for the 5 out of 5 rating!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Samantha General Manager on 14 May 2024
Thank you for the review. Have a great week!

10/10 Excellent

Jerry

Stayed 1 night in May 2024

10/10 Excellent

Hannah

Stayed 1 night in May 2024

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Samantha-General Manager on 30 Apr 2024
Thank you for the 5 out of 5 rating. Have a great week!

10/10 Excellent

britanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed for a night but the woman working the front desk was super sweet and the room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Samantha-General Manager on 10 Apr 2024
Thank you for the 5 out of 5 rating. Have a great week!

4/10 Poor

Duncan

Travelled with partner
Liked: Cleanliness, staff & service
Very noisy, poor construction thin walls and a lot of noise from the room above. The breakfast was weak.
Stayed 1 night in Apr 2024
Response from Samantha General Manager on 10 Apr 2024
Thank you for the feedback have a great week!

10/10 Excellent

Paula, St. Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with the nice room, nice bathroom, good bed, quiet, friendly staff. Decent breakfast with many options.
Stayed 1 night in Apr 2024
Response from Samantha-General Manager on 8 Apr 2024
Thank you for the review we appreciate the feedback. Have a great week!

10/10 Excellent

Ryan N

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, service and location were excellent.
Stayed 1 night in Mar 2024
Response from Samantha-General Manager on 4 Apr 2024
Thanks you for the 5 out of 5 rating. Have a great week!

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quiet and comfortable. Staff made check in quick and easy. Breakfast was great!
Stayed 1 night in Mar 2024
Response from Samantha-General Manager on 1 Apr 2024
Thank you for the 5 out of 5 rating. Have a great week!

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk next door to Chili’s for dinner.
Stayed 1 night in Mar 2024
Response from Samantha-General Manager on 1 Apr 2024
Absolutely a great benefit for staying with us!Have a great week!

10/10 Excellent

Chasity, Des Moines

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you.
Stayed 1 night in Mar 2024
Response from Samantha-General Manager on 1 Apr 2024
Thank you for staying with us. Have a great week!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Samantha-General Manager on 27 Mar 2024
Thank you for the perfect score. Have a great week!

4/10 Poor

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would love to leave a great review, but we came down for breakfast at 8:30 am and everything was empty. The food was all gone and bkfst wasn’t supposed to end until 9:30. Very disappointing. Thank goodness the pancake machine was still working or my son would have had nothing to eat. Even the milk was gone so cereal wasn’t an option.
Response from Samantha-General Manager on 25 Mar 2024
Thank you for the review. I appreciate the feedback and will work with the breakfast staff on making sure they plan for the busy times. Have a great week.

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in lady was fantastic! She interacted with the kids and they loved her.
Stayed 1 night in Mar 2024
Response from Samantha-General Manager on 18 Mar 2024
Thank you for the awesome feedback! Hope you have a great week!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samantha-General Manager on 18 Mar 2024
Thank you for the perfect score! Have a great week!

10/10 Excellent

Amy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable stay. It was clean and close to many restaurants.
Stayed 1 night in Mar 2024

8/10 Good

Terry

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Samantha-General Manager on 6 Mar 2024
Thank you for the review. Have a great week.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that over 10 bags/luggages were placed on the breakfast table… and non of the staff did anything about it…
Stayed 1 night in Mar 2024
Response from Samantha-General Manager on 4 Mar 2024
Thank you for the review I will speak with our staff. Have a great week!

10/10 Excellent

Karina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and property were clean! Staff super friendly. Cleaner than some of the 4 star hotels. Would definitely stay again.
Stayed 4 nights in Feb 2024
Response from Samantha-General Manager on 1 Mar 2024
Thank you so much for the awesome review!! Have a fantastic week!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room was great.
Stayed 2 nights in Feb 2024
Response from Samantha-General Manager on 27 Feb 2024
Thank you for the review. Have a great week!

2/10 Terrible

Twyla, Decatur

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very clean and have nice workers. The only problem I have is it was not clear about a 25 fee charged at the hotel.
Stayed 1 night in Feb 2024
Response from Samantha-General Manager on 27 Feb 2024
Thank you for the review. Have a great week.

6/10 Okay

Brian

Business traveller, Travelled with partner
-
Stayed 1 night in Feb 2024
Response from Samantha-General Manager on 20 Feb 2024
Thank you for staying with us. Have a great week!

10/10 Excellent

Ezekiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel period
It was amazing, just a get away for me and the wife and we loved the experience
Stayed 1 night in Feb 2024
Response from Samantha-General Manager on 12 Feb 2024
We are thrilled to hear you had a wonderful get away!! Have a great week!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Close to shopping, restaurants, short drive for entertainment.
Stayed 1 night in Feb 2024
Response from Samantha-General Manager on 5 Feb 2024
Thank you for staying with us.Have a great week!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Our room was clean and the bed was comfortable.
Stayed 1 night in Feb 2024
Response from Samantha-General Manager on 2 Feb 2024
Thank you for the review!Have a great week!

10/10 Excellent

Jerry E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Samantha-General Manager on 31 Jan 2024
Thank you for staying with us! We appreciate your feedback and perfect score!Have a great week!

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the staff was very friendly. I wish they had a waffle maker though instead of the pancakes. Also I didn’t see a little freezer in the mini fridge. Overall, it was a really nice stay
Stayed 1 night in Jan 2024
Response from Samantha-General Manager on 22 Jan 2024
Thank you for the review. Yes, a waffle maker would be a great addition to breakfast. Have a great week and stay warm.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Precious, Christie, and Katrina were helpful in so many ways! I tripped in our room and spilled coffee. Their first concern was that i wasn’t hurt. The coffee landed on the sheets so I quickly stripped the bedding! Luckily, it didn’t stain the mattress! Katrina came up and made the bed! Christie gave us good directions to the wedding reception and took several photos of us in our fancy clothes! These three showed kindness and interest in our reason for being there!
Stayed 2 nights in Jan 2024
Response from Samantha-General Manager on 22 Jan 2024
Love reading this! We absolutely have some amazing employees that offer excellent customer service. Stay warm this week.

10/10 Excellent

Jordan

Stayed 1 night in Jan 2024
Response from Samantha-General Manager on 12 Feb 2024
Thank you for the perfect score. Have a great week!

10/10 Excellent

Roxanne L.

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the swimming pool with grandkids. It was a terrible cold night, and we stayed warm at the hotel.
Response from Samantha-General Manager on 16 Jan 2024
Thank you for braving the cold and staying with us. Im glad the kids enjoyed the pool. Have a great week and stay warm.

10/10 Excellent

Nancy, Dayton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean hotel with very friendly staff. The breakfast was nice, there was hot cocoa and chocolate chip cookies in the afternoon.
Stayed 2 nights in Dec 2023
Response from Samantha- General Manager on 9 Jan 2024
Thank you for staying with us! I'm glad you enjoyed the hot cocoa and chocolate chip cookies. Have a great 2024!

10/10 Excellent

Wendy

Stayed 1 night in Jan 2024
Response from Samantha-General Manager on 31 Jan 2024
Thank you for the 5 out of 5 rating! Hope you have a great week!

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Samantha-General Manager on 8 Jan 2024
Thank you for the 5 out of 5 rating! Have a great week Brian!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, efficient staff. Good breakfast options, too!
Stayed 1 night in Dec 2023
Response from Samantha-General Manager on 8 Jan 2024
Thank you for the review John. Have a great week!

10/10 Excellent

Jill

Stayed 1 night in Dec 2023
Response from Samantha-General Manager on 2 Jan 2024
Awesome thank you for the 5 out of 5. Have a fabulous new year.

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really outstanding my wife and I had a tremendous stay and break away from home and yet felt like home.
Stayed 2 nights in Dec 2023
Response from Samantha-General Manager on 2 Jan 2024
I absolutely love this!! This is exactly the way we want our guests to feel! Thank you so much for the review. Hope you have an amazing 2024.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Samantha-General Manager on 26 Dec 2023
10 out of 10 thank you for the perfect score!! Happy holidays..

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Samantha-General Manager on 26 Dec 2023
Thanks for the 5 out of 5 rating. Happy holidays!

10/10 Excellent

Rosenele-love

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Yes
Stayed 2 nights in Dec 2023
Response from Samantha-General Manager on 11 Dec 2023
Thank you for the 5 out of 5! Have a great week.

10/10 Excellent

Rafael A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights. Staff were friendly and helpful. Room was clean and spacious. No noises around. Bfast was decent and convenient. Loved the custom board in the lobby with local food recommendations and things to do.
Stayed 2 nights in Dec 2023
Response from Samantha-General Manager on 11 Dec 2023
Thank you for the 5 out of 5! I'm glad the sign had some good recommendations on it. Happy holidays have a great week.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and very clean well maintained!
Stayed 2 nights in Dec 2023
Response from Samantha- General Manager on 10 Dec 2023
Thank you for the feedback on the property we have a great team. Happy holidays and stay warm

10/10 Excellent

Vern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Great staff.
Stay was great but a little noise from other guests.
Stayed 1 night in Dec 2023
Response from Betsy - DOS on 5 Dec 2023
Thank you for staying with us! We're pleased to read that you had a great stay, minus some noise. We hope you stay with us again next time you're in the area.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant atmosphere, helpful workers, good breakfast and reasonably priced.
Stayed 1 night in Dec 2023
Response from Betsy - DOS on 5 Dec 2023
Thank you so much for your detailed, kind words. It was a pleasure having you with us. We hope to have the privilege of hosting you next time you're in the area.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the shopping center and restaurants
Stayed 2 nights in Dec 2023
Response from Betsy - DOS on 5 Dec 2023
Thank you for choosing to stay with us. We're pleased that you found our location convenient. Merry Christmas!

10/10 Excellent

Aaron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience at this hotel. We will definitely be back!
Stayed 1 night in Nov 2023
Response from Betsy - DOS on 17 Nov 2023
Thank you very much for choosing to stay with us. We appreciate your business! It was a pleasure having you with us. We look forward to seeing you again soon.

10/10 Excellent

Jewel, Cedar Falls

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the large bathroom.
Stayed 1 night in Nov 2023
Response from Samantha-General Manager on 13 Nov 2023
Thak you for the review. Have a fabulous week!