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Reviews of Fairfield Inn & Suites Cedar Rapids

2.5 out of 5
Fairfield Inn & Suites Cedar Rapids
605 32nd Ave Sw, Cedar Rapids, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 302 out of 535 reviews" "
Rating 8 - Good. 144 out of 535 reviews" "
Rating 6 - Okay. 43 out of 535 reviews" "
Rating 4 - Poor. 25 out of 535 reviews" "
Rating 2 - Terrible. 21 out of 535 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marie, Pleasanton

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept hotel with an indoor pool and hot tub. Terrace where you can eat breakfast outside and get your morning sun. The staff was helpful when I left something of value behind. They retrieved it from the room immediately. Great breakfast with gluten free muffins and great coffee. Rooms need better lighting in the bathroom. Difficult to put makeup on in the light provided. Every hotel fails on this point. They don't consider women in the design. If housekeeping isn't going to come in every day they need to leave enough makeup remover wipes to cover the whole stay. I don't like the no housekeeping approach.
Stayed 4 nights in May 2024

8/10 Good

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, easy check in and out. Free breakfast wasn’t great but still better than nothing.
Stayed 2 nights in May 2024

8/10 Good

Lynda

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Jon

Stayed 1 night in Apr 2024

6/10 Okay

Christine

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself was fine. The lobby and breakfast area was clean and comfortable. The pool was stifling hot and humid though. Breakfast was good and a lot of healthy choices compared to other places we stayed. Our room was a standard king and again, compared to other places we’ve stayed, it was small and compact but it was clean. Our room heater was very, very noisy! The daytime staff were friendly but the nighttime staff person was not very friendly. She was efficient and kept things running smoothly, but it would have been nice to feel welcomed and be greeted with a smile and a hello. Despite the issues listed, we’d probably stay there again if the price was good.
Stayed 2 nights in Apr 2024
Response from Gloria on 23 Apr 2024
Dear Christine,Thank you for the feedback.Our apologies for the inconvenience you encounter as our team is trained to provide great service for our guest. However I see we fell short of your-our expectations. Please note our team will be spoken with Thank you

8/10 Good

Jeffalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from g on 23 Apr 2024
Dear Value Guest,Thank you for the feedback.

10/10 Excellent

Douglas

Business traveller
Front desk people were extremely friendly
Stayed 3 nights in Apr 2024
Response from Thank you on 23 Apr 2024
Dear Douglas,Thank you for the kind feedback. We will share this with our team.

10/10 Excellent

Kristin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was great, room was nice, no complaints at all. Would stay here again. Did not check out the pool, but the breakfast was amazing today. (04/12/24)
Stayed 1 night in Apr 2024
Response from Gloria on 23 Apr 2024
Dear Kristin,Thank you for the kind feedback.Our team strives for excellence and it always nice to share, with them a feedback that recognizes their hard work. Thank you

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was very nice and helpful! We went in the pool and there wasn't any pool towels an i had asked if we could get some and she brought them in for us! Very awesome! And check in was great too!
Stayed 2 nights in Apr 2024
Response from g on 8 Apr 2024
Dear Michael,Thank you for the kind review.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from g on 23 Apr 2024
Dear Bruce,Thank you for the kind review.

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air/Heat noisy and hard to control. Bathroom: baseboards had unsightly grout on top of them. Shower heavy scratched. Need more closet space. Drawers under the vanity would have been nice. Bed was very comfortable.
Stayed 5 nights in Mar 2024
Response from Gloria on 25 Mar 2024
Dear James,Thank you for the feedback, your input is greatly appreciated as this is how we may continue to grow. We are looking into the area of opportunity on the issues you encounter during you stay. Thank you

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I needed to be.
Stayed 3 nights in Mar 2024
Response from Gloria on 25 Mar 2024
Dear Rodney,Thank you for the kind feedback.

2/10 Terrible

Jeff

Stayed 4 nights in Feb 2024
Response from Gloria on 22 Mar 2024
Dear Jeff,Thank you for the review.I see we felt short of your-our expectation. Please reach out to us and let us know how we could of improved your stay. Thank you

8/10 Good

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Gloria on 26 Feb 2024
Dear Faye,Thank you for the kind response. Our team takes pride in themselves on assuring that our guest are always taken care off. Thank you for recognizing our team.

8/10 Good

Russell

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
HOT TUB OUT OF ORDER
We wanted a hotel with a hot tub and a pool, guess what? The hot tub was OUT OF ORDER! I guess you need to call the location to verify if all of the amenities that you are paying for are in working order. This was not-big disappointment. It was clean. We asked for a top floor room and that was honored, We were able to check in at 2:25 pm which said it was 3 pm or later check in. It was a good location since we stayed to go to the Paramount Theater that Saturday night. It was relatively quiet and rooms were very nice.
Stayed 1 night in Feb 2024
Response from Gloria on 19 Feb 2024
Dear Russell,Thank you for the feedback, as this is how we may continue to grow.We pride ourselves on assuring everything is in working order for our valued guest. We apologize that our hot tub was out of order. Thank you

8/10 Good

William, Mountain Home

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice facility.
Stayed 1 night in Feb 2024
Response from g on 19 Feb 2024
Dear William,Thank you for the kind review, we look for ways we may improve ourselves. Appreciate your response. Thank you

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel smelled so musty. The mattress had a huge stain. The AC didn’t work. Everything was just old and worn.
Stayed 1 night in Feb 2024
Response from Gloria on 19 Feb 2024
Dear Stephanie,Thank you for the feedback as this is how we may continue to grow.Please allow us time to see what occurred during you stay, as this is unacceptable. Thank you

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Gloria on 19 Feb 2024
Dear James,Thank you so much for the kind review.Our team pride themselves on assuring our value guest is comfortable with their stay. We well share this with our team as this is how they may continue to grow. Thank you

10/10 Excellent

Shondell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gloria on 19 Feb 2024
Dear Valued Guest,Thank you for the kind review.Our team pride themselves in assuring our guest receive the best service and our comfortable with their stay. We will share this with our team, they well be delighted to hear that their hard work does not always goes unrecognized. Thank you

10/10 Excellent

Michelle, Eugene

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Good location. Close to shopping and restaurants.
Stayed 1 night in Feb 2024
Response from Gloria on 10 Feb 2024
Dear Michelle,Thank you for the kind feedback.We will share this feedback with our team as a way of showing them that our valued guest do recognized their hard work. Thank you

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Midget room
The one complaint we have, is the room was not much larger than a closet. The room was located next to the linen room and is made for 1 person at most. Since we were paying the same as those in normal sized rooms, we feel we got short changed.
Stayed 2 nights in Feb 2024
Response from Gloria on 6 Feb 2024
Dear Daniel,Thank you for letting us know how we are doing, as this is how we may continue to grow.We are looking into what occurred during your stay. Rest assure we will fix or look how we may fix this issue

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Julie K Banwart
Very nice motel ! Buddy who checked us in was Amazing ~very friendly and helpful !!!
Stayed 1 night in Feb 2024
Response from Gloria on 6 Feb 2024
Dear Julie,Thank you, we truly appreciate your kind response.We will share this with our team, he will be trilled that he was recognized for the hard work he provides to our value guest.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from gloria on 22 Mar 2024
Dear Mark,Thank you for the kind review.We will share this with our team and let them know that their hard work does not go unnoticed. Thank you

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice distance to the National Czech and Slovak Museum. Not too far and not too close.
Response from Gloria on 29 Jan 2024
Dear Judith,Thank you for the kind feedback.Our team strive to assure all our guest receive a great experience. Thank you for recognizing our team hard work. Thank you

10/10 Excellent

brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean, fast, check-in, friendly staff
Stayed 1 night in Jan 2024
Response from Gloria on 29 Jan 2024
Dear Brian,Thank you for the kind feedback.Our team pride themselves on assuring all our guest are receiving great service. Thank you for recognizing them.

10/10 Excellent

Diane

Stayed 1 night in Jan 2024
Response from Gloria on 29 Jan 2024
Dear Diane,Thank you for the kind review.Appreciate you taking the time off your busy schedule to let us know how we are doing. As this is how we may continue to grow. Thank you

4/10 Poor

Nathan, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Gloria on 29 Jan 2024
Dear Nathan,Thank you for letting us know how we are doing.Rest assure we are looking into to what happen during your stay that did not met your-our expectations. Thank you

6/10 Okay

Randy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awful enough said!
Stayed 1 night in Jan 2024
Response from g on 10 Jan 2024
Dear Randy,Thank you for the review.Your breakfast experience is very important, as this is how we recharge to start our day. Ensure we are looking into what/why this happen. Thank you

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from g on 29 Jan 2024
Dear Jordan,Thank you for the review.Our team appreciate your feedback as this is how we may continue to grow. We pride ourselves to assure all our valued guest receive the upmost respect at all time during their stay. We see we have fallen short of your-our expectations we are looking into to what happen. Thank you

6/10 Okay

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk seemed to have a hard time figuring out the reservation Took longer than normal
Stayed 1 night in Jan 2024
Response from Gloria on 10 Jan 2024
Dear James,Thank you for the review.Rest assure we are looking into this issue and going back to training. Thank you for the input as this is how we may continue to grow.

8/10 Good

Barrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from g on 10 Jan 2024
Dear Barrett,Thank you for the review.

8/10 Good

Ginny

Travelled with family
Liked: Staff & service, room comfort
All was generally OK and Melinda was excellent.
Hotel is nicely maintained and set up with conveniences. No room cleaning was offered or happened although we were able to ask for and receive towels, toilet paper and tissues during our 4 night stay. Melinda at front desk went out of her way to be helpful in helping me sort out how to get name changed on my Marriott account (after 8 year deceased husband name remained.)
Stayed 4 nights in Dec 2023
Response from g on 8 Jan 2024
Dear Ginny,Thank you for the feedback as this is how we may continue to grow.I will share your kind review with Melinda. Thank you

8/10 Good

Shawna

Travelled with family
Liked: Property conditions & facilities
Overall, enjoyed my stay at this establishment. Check in was a little rough as my flight didn’t get in until late and the check in attendant was very new on the job. However, all staff were very pleasant and the room was very nice with fridge, coffee maker and microwave. My only disappointment was the lack of a waffle maker at the breakfast buffet. Eggs were nice but I was on vacation and wanted something sweet to indulge in.
Stayed 1 night in Dec 2023
Response from Gloria on 25 Dec 2023
Dear Shawna,Thank you for the feedback as this is how we may continue to grow.We apologize for not having a waffle maker available, however we do have sugar pearl waffle (individual wrapped). They are usually put out on weekends however the breakfast attendant would have gladly gotten one for you. Thank you

10/10 Excellent

Beverly

Stayed 1 night in Dec 2023
Response from Gloria on 25 Dec 2023
Dear Beverly,Thank you for the kind review.My team pride themselves to assure all our valued guest are taken care of from check in to check out. Appreciate you recognizing our team. Thank you

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and efficient check in, clean facilities
Stayed 1 night in Dec 2023
Response from g on 18 Dec 2023
Dear Katie,Thank you for the review.We take our review very seriously, as that is how we may continue to grow. When we see a positive review we recognizes that our guest are paying attention to how our team. Thank you recognizing them as they work extremely hard to assure all our guest receive an excellent stay. Thank you

8/10 Good

Ashley

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from gloria on 18 Dec 2023
Dear Ashley,Thank you for the review.

6/10 Okay

Adolfine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Although not bad, just not up to the standard of Fairfield Inn most Fairfield Inn have a mini Keurig in the room. (which is why when we travel we bring extra K cups, so that we can have coffee in our room with no issues and having traveled much at many Fairfield. That’s always been the case )These did not, they did, however, have the older drip version of a coffee maker, but then you need the coffee packs. also the lighting was extremely dark in the room just two lights by the bed. Definitely, reading was not an option. The staff was friendly and so there were no issues there.
Stayed 1 night in Dec 2023
Response from Gloria on 18 Dec 2023
Dear Adolfine,Thank you for the feedback, as this is how we may continue to grow.We are sharing this with our team, to see what we can do. Thank you

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gloria on 18 Dec 2023
Dear Leah,Thank you for the review.

8/10 Good

Tom

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Dec 2023
Response from Gloria on 11 Dec 2023
Dear Tom,Thankyou for the kind feedback.

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Stayed 5 nights in Nov 2023
Response from Gloria on 5 Dec 2023
Dear Rodney,Thank you for the kind response. My staff pride themselves on assuring our valued guest experience is an enjoyable one. Thank you

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gloria on 5 Dec 2023
Dear Lori,Thank you for the kind response. Appreciate you recognizing our team as they pride themselves on making sure our guest experience a great stay.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and the hotel were very clean. The breakfast was very good. The breakfast staff does an exceptionally good job of providing food, cleanliness, and being nice! The front desk was very helpful and polite.
Stayed 4 nights in Nov 2023
Response from Gloria on 26 Nov 2023
Dear Jamie,Thank you so much for the kind feedback.Thanks for recognizing our team on a job will done, they work hard to assure everything is clean and working, but so many time their hard work goes unrecognized thank you for noticing their work.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for this area of Cedar Rapids
The hotel was located in a very convenient area and stands out in a good way compared to other properties in the area. The continental breakfast was better than expected. We did have to ask for items for the bathroom a few days into our stay but the desk was accommodating when prompted.
Stayed 4 nights in Nov 2023
Response from Gl on 22 Nov 2023
Dear David,Thank you for the kind feedback. Our team strive to ensure our guest accommodation are met in a quick prompt manner. Thank you

10/10 Excellent

Erin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stayed at this location recently, so we knew what to expect as far as accommodation, food, and the staff. However this stay we were traveling with our two cats, and they were very accommodating. You do have to pay a fee, but it’s nothing outrageous, and we were so glad to have a place we could count on after a long day of travel.
Stayed 2 nights in Nov 2023
Response from Gloria on 22 Nov 2023
Dear Erin,Thank you for the kind review.Appreciate you feedback as this is how we may continue to grow. Thank you

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Gloria on 22 Nov 2023
Dear Lisa,Thank your for the kind review.Appreciate your feedback as this is how we may continue to grow.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Nov 2023
Response from Gloria on 22 Nov 2023
Dear Lisa,Thank you for the kind review.My team take's great pride in what they do, thank you for recognizing their hard work.

10/10 Excellent

Carol, Sturgis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet excellent breakfast
Stayed 1 night in Nov 2023
Response from Gloria on 8 Nov 2023
Dear Carol,Thank you for the kind review. We truly appreciate that you enjoyed your stay with us. Thank you

10/10 Excellent

Patricia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location from the airport. Very easy to navigate. Very very nice. Front desk lady that is going to college should run your Hotel if she doesn't already. The best front person I have met for a long time. We were there for my Granddaughter's college interview. She made me feel so comfortable talking with her about the interview. She was so hospitable to all that checked in. The property is beautifully maintained. If things go well and she gets the scholarship, I will be back! (Probably every month!) Thank you for hiring the best!
Stayed 2 nights in Nov 2023
Response from Gloria on 8 Nov 2023
Dear Patricia,Thank you for the kind feedback. We rely on guest such as yourself to let us know how we are doing. Thank you

10/10 Excellent

Rex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elderly parents attend a wedding trip
I booked tge room for my parents to attend a family wedding, they were very happy with their stay and the convenience of the location
Stayed 2 nights in Nov 2023
Response from Gloria on 8 Nov 2023
Dear Rex, Thank you kindly for taking the time to let us know how we are doing. Happy to hear your parents enjoyed their stay while attending a very special occasion. Thank you

10/10 Excellent

SRIKRISHNA, Bettendorf

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Oct 2023
Response from Gloria on 8 Nov 2023
Dear Srikrishna,Thank you for the the feedback. Delighted to hear you enjoyed your stay.