Interior
Check availability

Reviews of Jnane Sherazade

4 out of 5
Jnane Sherazade
8, rue de Belgrade, Mers Sultan, Casablanca

Reviews

6.8
Rating 10 - Excellent. 7 out of 35 reviews" "
Rating 8 - Good. 13 out of 35 reviews" "
Rating 6 - Okay. 4 out of 35 reviews" "
Rating 4 - Poor. 7 out of 35 reviews" "
Rating 2 - Terrible. 4 out of 35 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ed, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Small Hotel
Very nice 1950's elegance. Great breakfast, very quiet and safe, close to shopping areas and good wifi. Convenient parking and private balcony overlooking the garden sealed the deal.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room with wonderful balcony. Breakfast was amazing....fresh pastries and superb coffee. Dinner choice was very limited.

8/10 Good

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Nice Hotel in a Good Location
I think many of the reviews of this hotel are very unfair. I was here for five nights and had a very good experience. But Hey, this is Casablanca so you have to - you must - speak some French and be prepared to get to know how locals do things, like using the petit taxis. All the taxis know the Jardin Murdoch which is just up the road. Casablanca is a bustling, hustling city and Rick is nowhere to be seen, so don't expect Hollywood. This hotel is just fine and all the staff were great to me. I will go back with pleasure.

10/10 Excellent

HyeMe L.

Liked: Cleanliness, staff & service, room comfort
beautiful trip
owner and staff are very kind...the room is very quiet and clean.. we are very happy to staying in this hotel..Thank you very much to hoel people...

10/10 Excellent

Nat, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Amazing! I felt that I was in the romantic city of Casablanca as a princess from days gone by. The rooms and the food are amazing. The staff are soooooooooo helpful and will do whatever they can to help you out. It isn't within walking distance to much (that I found) - but there is a fabulous hammam next door! I woke late but the staff organised a late breakfast on the balcony for me - and it was EXQUISITE! I would so definitely stay here again.

4/10 Poor

Lost in Casablanca part 2

Liked: Staff & service
lost in casablanca part 2
Very hard to find it. The room had a bad odor but clean. Fast check in and out. Staff very helpful. You can not find it in google maps. It send you to another location, a very bad location. Breakfast very expensive there, but there are several places around the area.

4/10 Poor

Verified traveller

Disliked: Staff & service
Disappointing
On arrival, we desperately needed to eat and was forced to go to the supermarket because the restraurant would not open (not enough clients they said). Our Taxi Driver had a very hard time to find the place. The Guest Home in it self is quite something though. The room we had was huge and clean with a nice bathroom. They refused to charge the tax fee on our Credit Card and told us the breakfast was extra which suprised us.
Response from JAMIL BENIS on 26 Apr 2014
Hello, We are sorry that you were disappointed of your Jnane Shetrazade stay . We profite to update all these points , we appologize and ask you to have the kindness to cancel your comment which give us prejudice. We rely on you for a quick diligence and we renew all our excuses . Have a nice day. JNANE SHERAZADE

4/10 Poor

Verified traveller

Disliked: Staff & service
A 2 star hotel rated as 5 star
First up..it's not not a hotel it's a villa that has been modified into a money making sort of Inn...only way on transportation is by taxi and no single operator has heard of its name and so it was very difficult to reach to this destination. Hotels.com must change it's rating from 5 star to 2 star as it is highly misleading...not at all worth being rated as 5 star....no complementary tea or coffee or electric kettle was provided that one would expect from even a 3 star hotel.. just above our room they had a kitchen or restaurant that made sleeping in the morning (at 6:30 AM) almost impossible by all sort of disturbing noises, moving furniture, dish washing etc etc... true, balcony opens up into a sort of home lawn that is shared by other inmates staying in the hotel so balcony also was not private. We would stay again in this hotel we strongly recommend to devalue its star rating to 3 star.
Response from Jamil Benis on 28 Dec 2013
Hello, We are sorry that you were disappointed of your Jnane Shetrazade stay . We profite to update all these points , we appologize and ask you to have the kindness to cancel your comment which give us prejudice. We rely on you for a quick diligence and we renew all our excuses . Have a nice day. JNANE SHERAZADE

6/10 Okay

Claudia, NY, NY

Disliked: Property conditions & facilities
I Hoped for Better
Seems to me that they are trying to mke the jump up to the next level of hotel standards and hasn't quite made it yet. The physical setting of the building could allow them to do more than they are doing.
Response from JAMIL BENIS on 26 Apr 2014
Hello, We are sorry that you were disappointed of your Jnane Shetrazade stay . We profite to update all these points , we appologize and ask you to have the kindness to cancel your comment which give us prejudice. We rely on you for a quick diligence and we renew all our excuses . Have a nice day. JNANE SHERAZADE

6/10 Okay

LibbyH

Liked: Cleanliness, staff & service, room comfort
Hotel for one night stayover in Casablanca
Very nice hotel, with restaurant with very fine food, but long way from airport, meaning two expensive trips. The hotel arranged the trips, which was very helpful.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby hotel which might have been nice 40 years ago. Might not as well -- it is hard to tell now. The staff is indeed friendly but this does not compensate. Frankly, we were surprised that the hotel actually made it to the www.hotels.com as it is the first time over all the years that we were so disappointed having used this webpage.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Hotel Riad Jnane Sherazade - Casa Blanca Morroco
This hotel was listed as a 5 Star hotel but was more like a three star Bed and Breakfast. We were unable to see the hotel on the internet as we were without internet service at the airport. It was a last minute reservation as a result of a canceled flight. We were greeted by the night man who did not speak English but only French. Nice guy even though we had some communications challenges. The facility is located in a neighborhood which at 10:30 PM at night was very dark and can be intimidating if you are arriving for the first time. The room were decorated with local decor which was ok but the rugs which were in the room had a pet like odor and the room had a dampness to it. Breakfast is not included and was extra. The dinning room was very interesting and comfortable. The breakfast fare was mainly bread and coffee with assorted jams. Smoking is allowed in the rooms and in the common areas. The owner was pleasant and was happy were able to find our way to his hotel. If a bed and breakfast is what you are looking for and you are packing light and very very casual (shorts and blue jeans) then this might suit your needs. This was not expectation of a 5 Star hotel but it suited our needs for one night.

4/10 Poor

Elisha, Australia

Disliked: Cleanliness, property conditions & facilities
Great resturant but not recommended for stay
This was the last hotel my husband and I stayed at on our 6 week trip and we quite disappointed. It was easy to get to from the train station (about $10 in a cab) and we easily arranged for the hotel car to transport us to the airport when we left. The size of the rooms was fine but i was very disappointed with the state our room was in. The tap fell off the wall and the plug was jammed into the bath. Worst of all the toilet was actaully quite dirty - I actually got out my anti-bacterial wipes and gel and cleaned it myself. The hotel had a resturant and it served authentic meals that were absolutely superb but I cold not recommend staying here after our experience
Response from JAMIL BENIS on 26 Apr 2014
Hello, We are sorry that you were disappointed of your Jnane Shetrazade stay . We profite to update all these points , we appologize and ask you to have the kindness to cancel your comment which give us prejudice. We rely on you for a quick diligence and we renew all our excuses . Have a nice day. JNANE SHERAZADE

8/10 Good

Nicole, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet
The hotel's website states that there is free internet service, and the hotel owner assured us that this was the case. However we were charged approximately $30 for usage. The owner was not present during the time of checkout, so we were told we must pay the bill in full. I have emailed the hotel in hopes of settling this matter and have not received any response from them.

8/10 Good

drvster

Liked: Cleanliness, room comfort
Lovely, quiet, residential setting
The hotel was in a quiet, residential area, surrounded by a lovely garden. The room was beautiful, as seen in the website. My only complaint was breakfast. I thought that 120 Dirham (about $15) for coffee and cold scones was a little pricey. I could have walked a few blocks to the Habbous Quarter and had a fabulous breakfast for a fraction of the price. The presentation was lovely, and the staff was very attentive, but I would suggest having breakfast elsewhere.

10/10 Excellent

Catherine, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little oasis in middle of city
Hotel was very tranquil with relaxing atmosphere and beautiful garden. Room was one of the cleanest I have stayed in and the food in the restaurant was incredible. Wonderful Moroccan decor. Pricey but nice bit of luxury.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel accueillant et chaleureux
De l'arrivée au départ, notre séjour,au sein de cet hotel, s'est déroulé de manière très agréable avec un service irréprochable. L'ensemble du personnel était au petit soin avec nous et a devancé nos désirs et souhaits L'hotel, ou plutôt la maison d'hote ou riad, est situé dans un quartier calme et tranquille loin du bruit de la ville de Casablanca. Cet hotel est à conseiller.
Stayed 5 nights in Oct 2017

4/10 Poor

Thierry

Liked: Room comfort
Disliked: Staff & service
Le service n'est pas a la hauteur du lieu
Arrivée a 21h 30, pas de restau ouvert a proximité, pas de possibilité d'avoir un sandwich, départ 5 h du matin même pas un café m'a été proposé, rien dans la chambre pas de bouilloire pas de nescafé, le service n'est pas a la hauteur.

2/10 Terrible

Marc S.

Disliked: Cleanliness, staff & service
Finger weg!
Minibar verschimmelt (selbst die Chips waren seit Monaten abgelaufen), ebenso die Klimaanlage. Fön kaput, Stühle brechen fast auseinander. Die Suite ist unter der Küche, daher Lärm bis 1 Uhr Nachts. 5€ Parkgebühr pro Tag vor dem Haus und 10€ pro Person für ein mikriges Frühstück. Vom Hotelpersonal kann niemand Englisch. Entsprechend kurz angebunden war der Empfang. Wir waren die einzigen Gäste, und dies scheinbar schon seit längerem, so verstaubt, wie die Handtücher waren. Für all das war der Preis völlig überzogen.

8/10 Good

Tantsu

Liked: Cleanliness, staff & service, room comfort
Eksottinen matka
Hotellissa herttainen ja ystävällinen henkilökunta....vähän turhaan museomainen tyyli hotellissa on...muuten hyvä...rannalle pitkä matka kävely+ ratikka noin tunti...merenrannat kallit

2/10 Terrible

Roberto, Modena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacanza in Marocco
è in una zona residenziale vicino alla New Medina, va bene per chi vuole vivere li ma non per chi vuole visitare Casablanca. La stanza e il complesso della struttura sono paragonabili ad un hotel a 2 stelle, abbiamo pagato 100 euro per una doppia, assurdo !! A Casablanca e in zone migliori potete trovare dei 4 o 5 stelle allo stesso prezzo oppure anche a meno.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
le confort traditionnel dans la ville d'affaires
toujours heureux de vivre dans un cadre qui soit à l'image du pays

8/10 Good

Tourret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtellerie, parfait. Repas bons mais très cher. Entrées locales variées+ tagine agneau+dessert (fruits, gâteau), Au même prix en métropole, dans un restaurant parisien moyen-supérieur.

10/10 Excellent

princesse1

Liked: Cleanliness, staff & service, room comfort
très bon séjour
j'ai passé quelques jours dans cet riad, vraiment très bien (malgré la période de ramadan!), le personnel est très accueillant, j'y retournerais très certainement lors d'un prochain séjour. Ne comptez pas regarder la TV....

2/10 Terrible

ordi

Disliked: Cleanliness, staff & service, property conditions & facilities
c es la premier fois que j utilise hotels.com et bien hotelle personnel de cet hotel laaisse enoremnet a desirer c etait nul un point c est tout

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Vergane glorie
Het is een mooi Marrokaans hotel, maar aan het vergaan. Service, eten en wijn is goed, maar duur voor Marrokaanse begrippen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un hotel qui se mérite !!!!
une fois arrivés dans le quartier, nous avons tourné pendant 1 heure avant de trouver l' hôtel: aucun panneau indiquant la direction à prendre, le plan d'accès donné sur le site n'est pas assez précis (et même faux me semble-t-il). De plus, une fois arrivés à la bonne adresse, aucune enseigne n'annonce le Riad Jnane Sherazade; c'est le monsieur qui gardait les voitures dans la rue qui nous l'a indiqué. A part ce bémol, personnel très gentil, jardin adorable et petit déjeuner exquis.

8/10 Good

Richard et Ghislaine

Liked: Cleanliness, staff & service, room comfort
Riad Jnane Sherazade
Nous avons séjourné au Jnane Sherazade début octobre et avons été enchantés. Les propriétaires sont attentifs à satisfaire nos désirs et curiosité sur la ville. Le cadre est très agréable. Le restaurant marocain mérite amplement l'appellation "gastronomique". Le personnel est sympathique et aux petits soins, sans être pesant. Le ptit déj sur la terrasse avec vue sur le jardin, génial !

8/10 Good

Dominique, Garches, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jnane Sherazade Casablanca
Très belle demeure des années 20 , salle à manger à la décoration somptueuse. Grande chambre et salle de bain spacieuses. Accueil très aimable. Très bon petit déjeuner pris sur une grande terrase un peu bruyante car nous sommes proches d'un boulevard mais la nuit on n'entend rien. Gardien de parking présent devant la maison. A notre avis, il s'agit plutot d'une maison d'hotes que d'un riad..... Seul problème : difficile à trouver quand on arrive de nuit car il n' y a pas d'indication et les habitants ne semblent pas connaitre!!

4/10 Poor

Xavi, Castelldefels

Liked: Room comfort
Disliked: Staff & service
Problemas nada más llegar
Tan solo llegar al hotel tuvimos dos problemas: 1º: Ellos confundieron nuestra reserva y no nos esperaban hasta el día siguiente, así que tuvimos que dormir un día en una habitación y el otro en otra. 2º: El director, después de decirle que ya habíamos pagado por internet, nos cobró otra vez la habitación alardeando de llevar des de hacía muchos años un hotel de 5 estrellas y que siempre hacía lo mismo. Al día seiguiente nos explicó el error y nos dio el dinero en efectivo sin ni siquiera una disculpa ni una sola compensación. Creemos que no es el trato que se merecen sus clientes, y más si quiere presumir de dirijir un hotel de cinco estrellas!
Response from Jamil Benis on 28 Dec 2013
Hello, We are sorry that you were disappointed of your Jnane Shetrazade stay . We profite to update all these points , we appologize and ask you to have the kindness to cancel your comment which give us prejudice. We rely on you for a quick diligence and we renew all our excuses . Have a nice day. JNANE SHERAZADE

2/10 Terrible

Michel, Rosny sous Bois

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maison d'hôte charmante
Cette maison dhôte conserve un style très particulier avec une atmosphère un peu coloniale. l emémalnge des styles européens et "mauresques" en font un lieu singulier. Le personnel est très agréable et le gérant très efficace. Elle est à deux pas d'un hamam et très près de la nouvelle médina (quartier des Habous)

8/10 Good

Selleng, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder
Das Hotel hinterlässt einen guten Eindruck bei uns. Das Zimmer war sauber und hübsch eingerichtet. Der Service ist sehr freundlich und hilfsbereit. Bei einem besseren Wetter hätten wir gerne die zum Zimmer gehörende Terrasse und den schönen Garten genutzt. Die Lage des Hotels in einem guten, ruhigen Viertel von Casablanca rundeten das Bild ab. In der Nähe des Hotels befindet sich eine gepflegte öffentliche Parkanlage die zum Spazierengehen einlädt.