Dear Mr Nihat,Thank you for your review.We apologise if the current state of our lifts did not meet your expectations. Although those lifts were recently installed in 2018, we work hard to keep them in good condition so our guests feel comfortable. We will forward your comment to the engineering team for further action ; customer feedback helps us to improve, .We are, nevertheless, pleased that you had an enjoyable stay with us.We look forward to welcoming you back.Warm regards,Hotel Management

Dear Mr Glenn,Thank you for your review.We are delighted that you had a pleasant stay We hope to welcome you back in the future. Warm RegardsHotel Management

Dear Mr Muhammad, Thank you very much for your kind feedback.We're delighted to hear that the prime location of our establishment met your expectations and that the dining options were conveniently accessible. It's especially pleasing to know that our staff contributed positively to your stay with their welcoming and helpful nature.We appreciate your high ratings on room cleanliness, hotel condition, service, and room amenities. Our team strives to maintain the highest standards in every aspect of our service.We look forward to welcoming you back for another memorable experience.Warm RegardsHotel Management

Dear Mr AhmedWe acknowledge receipt of your comment and really sorry for the inconvenience caused. Please allow us to check what happened and revert backWarm Regards

Dear Mr Saeed, Thank you very much for your kind feedback.We aim to provide a memorable experience with our high standards and are delighted that we met your expectations.We look forward to welcoming you back for another memorable experience.Warm RegardsHotel Management

Thank you Mr Lars for your feedback Very pleased to learn that we have met your expectations Hope to see you soonWarm regards

Dear Mr Dack,Thank you for your feedbackWe are pleased that you had an enjoyable stay with us We look forward to welcoming you back for another memorable experience.

Dear Guest,Thank you very much for your kind feedback. A message of satisfaction from our guest is always a reward and incentive for our team to continue upholding the standards expected .We look forward to welcoming you back for another memorable experience Warm Regards,

Merci pour votre feedbackNous espérons vous revoir prochainement au Barcelo CasablancaCordialement

Cher M. Alioune,Nous vous remercions pour votre feedback et espérons pouvoir vous accueillir très bientôtMeilleures salutations

Dear Mr Alioune, Thank you very much for your kind feedback.We are delighted to hear that you found our staff to be nice and friendly. Our team is dedicated to providing exceptional service to all our guests, and it is always rewarding to receive such positive feedback.We appreciate your high ratings for room cleanliness, hotel condition, service, and room amenities. Our goal is to ensure that our guests have a comfortable and enjoyable stay, and we are glad that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Warm Regards Hotel Management

Thank you Mr Alioune for your positive feedback.We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our standards.We look forward to welcoming you back on a future occasion.Warm regards,

Dear Mr Alioune,Thank you very much for your kind feedback. A message of satisfaction from our guest is always a reward and incentive for our team to continue upholding the standards expected .We look forward to welcoming you back for another memorable experience Warm Regards

Dear Mr MansuriThank you for your feedbackWe are really pleased that you appreciate our hotel. We look forward to welcoming you for a new experience.Warm regards

Thank you Mr Abdelaziz for your feedback We are really pleased that you appreciate our hotel. We look forward to welcoming you for a new experience.Warm regards

Dear Guest, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience Warm RegardsHotel Management

Dear Ms Stella, Thank you very much for your score.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Warm regards

Dear Ms Kristin, Thank you very much for your score.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Warm regards

Dear Ms Pham, Thank you very much for your scoreWe are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Warm regards

Dear Christian, Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay with us. We greatly appreciate your kind comments, our team takes pleasure in going that extra mile for our guests to make sure they have a successful visit. We look forward to welcoming you back on a future occasion. Warm Regards

Dear Nelly, Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay with us.We look forward to welcoming you back on a future occasion. Warm Regards

Dear Moises, Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay with us.We look forward to welcoming you back on a future occasion. Warm Regards

Dear Sandra, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another experience.Warm Regards

Cher M. Mbaye,Merci de votre préférence envers notre hôtel Barceló Casablanca et pour votre aimable recommandation auprès de la communauté de voyageurs. Permettez-nous de vous remercier au nom de l'ensemble de nos collaborateurs pour votre scoring. Votre contribution est une réelle source de motivation pour l'ensemble du personnel dont l'unique préoccupation est la satisfaction de nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement,

Dear Sandra, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Warm Regards

Cher M. Amadou,Merci de votre préférence envers notre hôtel Barceló Casablanca et pour votre aimable recommandation auprès de la communauté de voyageurs.Permettez-nous de vous remercier au nom de l'ensemble de nos collaborateurs pour votre score. Votre contribution est une réelle source de motivation pour l'ensemble du personnel dont l'unique préoccupation est la satisfaction de nos clients.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

Dear Mr Delacruz,Thank you for taking the time to review your stay.We are delighted that our location was ideal for you and thank you for your kind mention of our team.The entire team look forward to welcoming you back for a future visit.Warm regards,Hotel Management

Dear Mr Faris,Thank you for sharing your review.We were concerned by how you felt while staying with us; your scoring does not reflect the usual experience we strive to ensure for our guests.We would be grateful if you could provide us with more details regarding your stay so we can address quickly any shortcoming of service. We look forward to the pleasure of seeing you on a future occasion. Warm regards,

Dear Mr Ransgart,We are pleased that you had an enjoyable stay with us.we strive to provide our guests with caring and personalized service. We look forward to welcoming you back for another experience.Warm Regards

Cher M. Sanchez, Nous vous remercions pour votre feedback.Nous regrettons que votre score soit si bas et que nous aimerions savoir ce qui ne vous a pas convenu.N'hésitez pas à nous en dire.Cordialement

Thank you very much for your feedback.

Dear Anna,Thank you for taking the time to review your recent stay at our hotel.We truly value all feedback and we regret to learn that you were not entirely satisfied with your recent experience. We would be grateful if you can send us more details regarding the charge you mention to enable us investigating thouroughly this case. We are taking seriously any guest's comment specially the one related to the invoice.We hope we can provide you with an improved stay in the future.Warm regards,Hotel Management

Dear Rudy, Thank you very much for your kind feedback.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We look forward to welcoming you back for another memorable experience.Warm regards Hotel Management

Dear Karen,We appreciate that you took the time to share your experience with us.We are delighted that you found our hotel to be in an ideal location for your trip.We are sorry if the amenities in your room did not match your expectations and have taken note of your concern. On a future occasion please do not hesitate to contact our reception desk for anything we may do to permit you to fully enjoy your stay among us.We look forward to the pleasure of welcoming you back on future occasions.Warm Regards.Hotel Management

Dear Lee, Thank you very much for your kind feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We are also pleased that you enjoyed our spectacular view and that we have lived up to your expectations.We look forward to welcoming you back for another experience.Warm RegardsHotel Management

Dear Sandra, Thank you for taking the time to review your stay. We are delighted that everything met your expectations during your stay with us and that you appreciated our standards of service. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit enjoyable one. The entire team look forward to welcoming you back for a future visit. Warm regards,Hotel Management

Thank you for your feedback. We appreciate your comment on location and value for the price paid

Dear Mr AbdellahThank you for your review.We regret that your stay with us fell short of your expectations.We are sorry that we were not able to meet your expectations and that you felt disappointed about your stay. Nevertheless, the entire hotel team, put a lot of dedication and effort into the day-to-day activities both in organizational and communication tasks for the safety and confort of our guests. We hope you will return for an improved experience in the future. Warm regards,Hotel Management

Dear Ahmed, Thank you for taking the time to share your feedback. We regret that your recent stay did not entirely meet your expectations, and apologize for any inconvenience. As to the parking, it's not available for the time being, however, we have places around the hotel suitable for parking. Our staff are always willing to help our guests to find a place. We are sorry to learn also that your car was exposed to water from window cleaning. We usually ask for car keys from our guests to move their cars when cleaning the windows. We value your feedback because this help us to improve our services, and we can assure you that we have shared it with the concerned department in order to avoid such problems in the future We hope we will have the opportunity to welcome you back again for an improved experience. Warm regards, Hotel Management

Dear Ahmed, Thank you for taking the time to share your feedback. We regret that your stay with us fell short of your expectations. We are sorry that you found some wear and tear in your room. Our Maintenance staff work hard to keep the facilities in good condition so guests feel comfortable. We are happy to know you found our hotel to be in a convenient location during your visit to Casablanca. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Hotel Management

Dear Guest Thank you for taking the time to review your recent stay at our hotel. We always endeavour to provide an excellent standard for our guests and regret that you felt our standards were not met. Please accept our sincere apologies and rest assured your feedback has been noted and will be used to identify areas of improvement. I would be grateful if you could contact me next time, I will take personnally care of your stay We hope to have a chance to welcome you again at the hotel and in the future. Warm Regards Nadia Kabbaj General Manager

Dear Salah, Thank you very much for your kind feedback. We are glad we were able to meet your requirements for a perfect stay. We look forward to welcoming you back for another experience. Best regards Hotel Management

Dear Mudasir, Thank you for such a positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We hope to see you again in the future. Warm regards, Hotel Management

Dear Guest, Thank you for sharing a review. We are sorry that you had an issue operating the mini bar. We are pleased that you mentioned this to a member of our team who assisted you by offering a room move, however, are sorry to read you had already unpacked and settled into your room. Pleased rest assured that this has been passed onto our Housekeeping Manager and Chief Engineer to ensure all minibars are checked daily before guests check in to ensure everything is operating correctly. We are sorry to read your comment and to not have been able to help you resolve it during your stay. We have taken note of all your remarks that will help the head of housekeeping to continue training the team and deliver the high standards expected. We do apologize for the technical problems you encountered; there are absolutely no excuses for such details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is reinforced. However, we do not seem to find any record that our team were made aware of this while staying with us as in this case we would have, of course, changed you to another room. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Sales

Dear guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló casablanca hotel. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Regards,

Dear Mr. Khaled, Thank you very much for such a positive review of your stay. I am also delighted to read you found our team to be warm and welcoming as well always willing to help and listen to guests. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards,

Bonjour Cher M. Christopher, Merci pour votre note. Nous espérons avoir la chance de vous recevoir dans un futur proche pour avoir l’opportunité d’excéder vos attentes lors d’une prochaine occasion. Guest Experience Manager