Outdoor pool, pool umbrellas
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Reviews of Sofitel Legend Santa Clara Cartagena

5 out of 5
Sofitel Legend Santa Clara Cartagena
Calle Del Torno, 39 - 29, Barrio San Diego, Cartagena, Bolivar

Reviews

9.4

Exceptional

Rating 10 - Excellent. 665 out of 845 reviews" "
Rating 8 - Good. 121 out of 845 reviews" "
Rating 6 - Okay. 34 out of 845 reviews" "
Rating 4 - Poor. 15 out of 845 reviews" "
Rating 2 - Terrible. 10 out of 845 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Petalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in May 2024

10/10 Excellent

Judson

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel and amazing staff. Very warm and welcoming. The entire stay was absolutely luxurious and first class. Can’t wait to go back!
Stayed 4 nights in May 2024

10/10 Excellent

DIMA

Liked: Cleanliness, staff & service, property conditions & facilities
)))
Stayed 2 nights in May 2024

10/10 Excellent

Celenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Legend Suite was AMAZING!!
Stayed 1 night in May 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is simply magical!
Stayed 1 night in Apr 2024

10/10 Excellent

Julian

Stayed 2 nights in Apr 2024

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Desafortunadamente tuvimos un inconveniente el primer día de estadía. En el cuarto siguiente al nuestro a la 1:30 de la mañana un hombre comenzó a golpear a una mujer y en la recepción dijeron que era parte de la privacidad de los clientes. No llamaron a la policía porque desafortunadamente en Colombia eso es considerado privado si pasó dentro del cuarto. Realmente nosotros quedamos muy asustados con lo que sucedió esa madrugada. A nosotros nos acomodaron en otro cuarto con menos calidad esa noche y en una suite las otras dos noches. Es muy triste que esas cosas sucedan y el hotel lo pase inadvertido y la policía también. Realmente quedé muy decepcionado de Cartagena.
Stayed 3 nights in Apr 2024

6/10 Okay

Jihong

Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Santa Clara is a wonderful, historic property with excellent facilities. The staff was helpful, friendly, knowledgeable and exceptionally well trained to focus on the needs of the guests. I would highly recommend this hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Yossi

Travelled with family
Liked: Amenities
Great hotel great staff you only need to look for the tip they put on your bill without asking you in the end, except that nothing to complain about great hotel
Stayed 4 nights in Mar 2024

10/10 Excellent

Ana

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 4 nights in Mar 2024

10/10 Excellent

Todd, deerfield beach

Stayed 2 nights in Feb 2024

10/10 Excellent

Nadira

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and the staff very attentive
Stayed 3 nights in Feb 2024

10/10 Excellent

Lina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 5 nights in Feb 2024

8/10 Good

samu

Travelled with family
Liked: Cleanliness, staff & service
Waiting times
Stayed 5 nights in Feb 2024

10/10 Excellent

Antonio, BETHESDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Plain and simple
Stayed 2 nights in Feb 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and service was amazing! The food was also very good. Highly recommend.
Stayed 3 nights in Feb 2024

10/10 Excellent

Enrique

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy agusto.. staff increible
Stayed 3 nights in Feb 2024

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sofitel Legend has a beautiful ambience - breezy, quiet and relaxed. The staff was excellent and incredibly attentive. An excellent place in the middle of bustling Cartagena. Our entire family loved it.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, best hotel in Cartagena
Stayed 4 nights in Nov 2023

8/10 Good

kathy-ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and inner courtyard garden were lovely.
Stayed 2 nights in Jan 2024

10/10 Excellent

Pamela, Clarksburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an extraordinary experience at Santa Clara in Cartagena. The attention to detail was beyond amazing, and the concierge team, including Gabriel, Andres, and Altair, made my stay truly exceptional.
Stayed 4 nights in Jan 2024

10/10 Excellent

Carlos, Bal Harbour

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with personality in the middle of old town, the plaza up front a bit crowded and street vendors a bit pushy, but fun for shopping.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a historic beautiful building with a great location. I visit Santa Clara every year and found this stay rather below average vs what you´d expect at a 5 star hotel and the price you pay which btw this is the most expensive hotel in Cartagena. First, we asked A YEAR IN ADVANCE when we made our reservation for a quiet room. We were placed on a second floor with a balcony that serves no purpose whatsover since you open it and face literally a wall that divides the hotel and the outside street. Noisy street with vendors screaming and carriages day and night going up and down. Second, TV wasn´t a smart TV. Never worked. The cable service they had was terrible and froze all the time. The BOSE sound system had no bluetooth, so we were never able to use it. Both TV and BOSE speaker were completely outdated. Third, and this was to me the most shocking thing ever was that when we checked out we had " additional service charges for restaurant use" and "hotel insurance services charges" added to our bill. Every time we ate at the hotel and charged the bill to our room, additional to a very fair tip we paid a "service charge for restaurant use" was added. As well, insurance service charges are optional but they automatically charged these at check out. In summary we had approximately USD$200 ADDED which are completely optional and they should ask before automatically including them. INTERNATIONAL VISITORS be aware of this and double-check the breakdown of your bill.
Stayed 3 nights in Dec 2023

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Leidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention to detail in this hotel are amazing and the whole stuff was great, I would say that was a wonderful experience overall
Stayed 2 nights in Nov 2023

10/10 Excellent

INEX E.I.R.L., LIMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Ender

Stayed 1 night in Dec 2023

8/10 Good

Santiago

Travelled with family
Liked: Cleanliness, staff & service
the room too small, and bad lighting. i like the hotel but not the rooms.
Stayed 2 nights in Dec 2023

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The staff was 5 star. A special thank you to Nelson who gave us a tour of the hotel. This is great spot but our room 213 was very loud. I gave 4 stars because a lot was closed Mon - Wens. The 1621 restaurant.. closed. The bar overlooking the beach…closed. If they want 5 stars then give all the guests access to all the advertised amenities. I would book again. The pool is a life saver after the heat and humidity of the walled city.
Stayed 3 nights in Nov 2023

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in all of Cartagena.
Stayed 5 nights in Nov 2023

10/10 Excellent

Inna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff, quality food. Beautiful property, great architecture.
Stayed 2 nights in Oct 2023

10/10 Excellent

Valentina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing place for 3 days
Stayed 3 nights in Oct 2023

2/10 Terrible

Elvis

Stayed 6 nights in Sep 2023

10/10 Excellent

Santiago, Miami Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is unique
Stayed 4 nights in Sep 2023

4/10 Poor

Serghio, Hackensack

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are extremely antiquated,walls definitely need to be patched, painted and redone.Doors don’t close unless you slam them.There’re chunks of the bathroom sink missing.The tiles are grimy.The furniture looks like they got it in the early 2000’s & never bothered to change it.There’s an orange chair, yes ORANGE.That not only looks like it’s falling apart but it’s also so decrepit it belongs anywhere but in a hotel. First of all let me start by saying I was really looking forward to staying here.With that said,the good: service, everyone with the exception of one woman in the dining room were extremely professional, courteous and helpful. Everyone was very attentive and always available to help. Now…. The bad. So many things… So disappointing. Especially after paying $1000 for 2 nights. Everything in this hotel screams “ I haven’t been renovated or updated since the early 2000’s. There was a stain on the comforter never got a new one even tho I asked several times. Stains on curtains & make up stains on bathrobe and towels. Had to call about a neighbor playing loud music, singing and whistling like he’s in his house 3 times. We had ants in the room. Would I stay in this hotel again? Absolutely not. Do I think it’s overpriced and overhyped. Absolutely. I really don’t know why this place is so expensive, the building is outdated, grimy and just not at the standard of a luxury hotel. Was it at some point? Yes, just not anymore. And what’s with everyone greeting you in French?
Stayed 2 nights in Sep 2023

10/10 Excellent

Rafael, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaury, Adrián y todo el personal fue muy profesional.
Stayed 2 nights in Sep 2023

10/10 Excellent

Alegna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stunning, world-class hotel with amazing staff
The Santa Clara is said to be one of the best hotels in Colombia and I can well believe it. The service was incredible and the property was in immaculate condition. We loved it from the moment that Aldair handed us a cool flannel on check in. We particularly enjoyed the tour given by Jimmy, who was a regular friendly presence, helping us out right to the end when we were storing our luggage after checking out. If you can afford it, stay here. The pool is apparently the largest in the walled city, and we spent many happy hours there. The food was delicious and every single member of staff was professioal, friendly and helpful.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ruben, Calexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel para descansar y disfrutar de una playa cristalina y una arena blanca. Excelentes festaurantes y bares con un sercicio y atencion de lo mejor Volveremos
Stayed 3 nights in Aug 2023

10/10 Excellent

Myra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Sara, New Braunfels

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jul 2023

10/10 Excellent

Raul Eduardo, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had everything I wanted, I needed and then some. The atmosphere was amazing and the service was impossibly good. Every staff member was excellent and made the experience a great one. The hotel was clean, full of beautiful sights and the room was very comfortable and relaxing. I'll definitely come back for a future stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Catalina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, the staff was very nice, the room was perfect.
Stayed 4 nights in Jul 2023

10/10 Excellent

Tiffany

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were so accommodating and helpful. They allowed us to check in around 10:30am and I was grateful because we had a long travel day to get there. The customer service was excellent! I would love to stay here again!
Stayed 5 nights in Jul 2023

10/10 Excellent

Nikolas

Stayed 4 nights in Jun 2023