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Reviews of Neos Hotel Cartagena

3 out of 5
Neos Hotel Cartagena
Manga carrera 30 #28-85, Cartagena

Reviews

6.0
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 2 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Little bit from walled city but still worth it for price. Good hotel
Stayed 5 nights in Jan 2024

6/10 Okay

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.
Response from Gracias por su comentario on 15 Aug 2023
cordial saludo señor joseph, lamentamos profundamente que haya tenido una mala experiencia con nosotros,En el hotel contamos con diferentes tipos de habitaciones la que usted reserva es la habitacion con ventilador. para obtener un cambio de habitacion. con una con aire acondicionado se debe pagar el excedente por que el precio de la habitacion con ventalador no es el mismo de la habitacion con aire acondicionado.

10/10 Excellent

Melany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y atecion
Stayed 1 night in Jan 2024
Response from Señorita melany on 1 Mar 2024
Señorita Melany Nos llena de satisfacción que se sintiera bien y a gusto con nuestra atencion durante su estadia .Muchas gracias

4/10 Poor

Yuri

Stayed 1 night in Oct 2023