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Reviews of Hotel Playa Club

3 out of 5
Hotel Playa Club
Ave San Martin No 4-87, Cartagena, Bolivar

Reviews

7.6

Good

Rating 10 - Excellent. 60 out of 202 reviews" "
Rating 8 - Good. 77 out of 202 reviews" "
Rating 6 - Okay. 38 out of 202 reviews" "
Rating 4 - Poor. 16 out of 202 reviews" "
Rating 2 - Terrible. 11 out of 202 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Victor Leandro Ortiz

Liked: Amenities, property conditions & facilities
Good places
Stayed 3 nights in Apr 2024

4/10 Poor

Owen

Travelled with group
Disliked: Staff & service, amenities
Staff did not have rooms ready on time at check in. Also did not provide the proper amenities that the room was paid to have. Furthermore, staff psid no attention to questions and requests made to this booking.
Stayed 3 nights in Apr 2024

8/10 Good

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Suited my needs to be in a central area. Room was large and clean
Stayed 3 nights in Jan 2024

6/10 Okay

Jacqueline

Liked: Cleanliness
Disliked: Property conditions & facilities
The pool and beach area are great. Good location. Luz at reception was very courteous and helpful. Travel desk staff was also very informative.
Stayed 5 nights in Jan 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Pedro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
This property is very old with limited conditions in the rooms. The air conditioning is working though movements sensor and when we are sleeping not working
Stayed 4 nights in Dec 2023

10/10 Excellent

Ivan

Stayed 1 night in Dec 2023

4/10 Poor

Michael

Disliked: Cleanliness
Roach activity observed made me feel very uncomfortable especially at night
Stayed 2 nights in Nov 2023

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, good hotel, staff can improve their costumer service.
Stayed 5 nights in Sep 2023

4/10 Poor

Enrique

Travelled with family
Disliked: Amenities, property conditions & facilities
Old hotel. Telephone not working. Shower won’t drain. Small bathroom. They fix the phone and shower. It’s just a old hotel. Breakfast just average low. They take away the towels and we have to wait till they wash them to get them back. TV only have maybe 5 channels to watch. Workers are nice.
Stayed 4 nights in Jul 2023

8/10 Good

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Overall good experience in the customer service. We were happy with our stay however, the pictures on the website did not match the pool and the room but they were ok. Breakfaat was excellent and the drinks at the bar were good.
Stayed 2 nights in Jul 2023

2/10 Terrible

luis

Stayed 1 night in Mar 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel pequeño pero muy conveniente. El área de la piscina es muy acogedora. Puedes ver el mar mientras disfrutas de la piscina. El desayuno es muy variable. La habitación, con vista a la calle principal, fue bien comida. Tiene ducha de agua caliente y un mini bar.

8/10 Good

Hilda

Stayed 4 nights in Oct 2022

2/10 Terrible

Rowan

Disliked: Staff & service
Racism among staff to the highest they all need proper training
Stayed 9 nights in Aug 2022

6/10 Okay

Eric

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Ok no ac
AC no work. Good breakfast. Older slower used worn.
Stayed 1 night in Jul 2022

2/10 Terrible

Shannon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book or cancel your current booking. RUN!
Without exaggeration this the worst hotel stay I have ever had. We stayed two nights but almost left after the first. The property is physically falling apart, the lobby was very humid, despite covid numbers still being high around the world, Colombia recently and partially relaxing its entry requirements for foreigners, this hotel gave zero care for physical distancing, masks, or evidence of cleaning in common spaces starting at check in. The room has ants and roaches (we even killed two cockroaches and housekeeping made the beds but left the dead roaches!), there was clear evidence bugs had been smashed on the wall prior to our stay as well. The bathroom was so small it didn’t fit a 5’6 person facing forward on the toilet, the bathroom floor was 3 different heights in places that didn’t make sense, the door had mold, and there where holes in tiles. 1 bed was very hard, the other was sinking like an air mattress. Breakfast was coffee,bread, & runny eggs. The room was so small opening two suitcases took all the free space on the floor. Furniture was out of date and not luggage friendly. Any hostel I’ve stayed in across Europe or Asia is far surperior. The tiny hotels in the mountains of Colombia were far nicer which was shocking considering the location. If you are used to US or European standards stay at the intercontinental a couple doors down. The only nice thing I can say is at least the AC in the room worked and the shower had warm water.
Killing roaches in the bath room, they were in the sleeping area on arrival too.
Very uncomfortable
No space to move or comfortably dress or use the toilet
Stayed 2 nights in Jul 2022

10/10 Excellent

Andres

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
In general it is a nice hotel. The food, drinks and service are good although they can be slow sometimes depending in the amount of people standing in the hotel. Beside the hotel there is another one that is very noisy. So if you got a room beside that hotel I wish you good luck because it is impossible to rest while they are doing their noise.
Stayed 3 nights in Apr 2022

8/10 Good

Salvador, Lachine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the beach and good restaurants to eat.
Stayed 3 nights in May 2022

8/10 Good

iliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Trisha

Stayed 1 night in Apr 2022

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Comfy bed, good wifi, nice to have breakfast included but 3 out of 4 mornings the eggs were cold. Across the road from beach. Good area, lots of restaurant choices.
Stayed 4 nights in Feb 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great breakfast
Good location, great breakfast
Stayed 3 nights in Jan 2022
Response from Hotel Playa Club Cartagena. on 5 Mar 2022
We are glad that you enjoyed your stay in our facilities. Thank you for choosing us as your hotel to enjoy and get to know Cartagena.

10/10 Excellent

Rosa a, Baldwin

Travelled with family
Liked: Cleanliness, staff & service
Very good breakfast, staff very nice
Stayed 4 nights in Jan 2022
Response from Hotel Playa Club Cartagena. on 22 Jan 2022
Thank you for choosing us as your hotel to enjoy and get to know Cartagena.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. Everyone was friendly
Stayed 2 nights in Dec 2021
Response from Hotel Playa Club Cartagena. on 8 Jan 2022
We are very pleased that you have enjoyed your stay with us and that our services have met all your expectations and satisfactions.

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at Cartegena Colombia
My stay at the hotel playa club was ok the staff was wonderful. The area was great close to everything. Con: No one to help with the luggage.
Stayed 6 nights in Oct 2021

2/10 Terrible

caitlin isabel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The only good thing about this property was it’s location. However, that didn’t make up for how bad of a hotel it is. The staff is not super friendly, the breakfast is not good, and all night long you are hearing noise. The walls are extremely thin and you hear everything going on. It’s not a family friendly hotel in the slightest, it’s definitely more of a party hotel as people are coming in making all sort of noise up until 4 am. Each night we were woken up by someone. In addition their security sucks. I accidentally left my hotel key in our room and when I asked for another one they simply gave it to me without even asking to confirm any identity details. They simply asked that room I was in and gave it to me. Hotel also smells of weed and cigarettes and looked super out dated and not very clean. Easily worst hotel I’ve ever stayed at. Best part of our stay was the checkout.
Stayed 5 nights in Oct 2021
Response from Hotel Playa Club Cartagena. on 20 Oct 2021
Hello, thank you for communicating with us, it is very valuable to have your opinion, we will take it into account for future improvements.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A. Mi me gusta el establecimiento es tranquilo son limpios y rapido para los servicios
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was clean room was ready for us once we arrived. The best is that the ocean was right behind it ! The only thing they need improve is their customer service I will rate it 2/5
Stayed 3 nights in Mar 2021
Response from Hotel Playa Club Cartagena. on 17 Mar 2021
Hello, thanks for your recommendations, we'll take them for better our services. Thanks for pick us like your ally hotel to know and visit Cartagena.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Hotel Playa Club Cartagena. on 26 Feb 2021
Gracias por escogernos como hotel aliado para conocer y disfrutar Cartagena🥰

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, friendly staff. A+A+
Stayed 1 night in Mar 2020

6/10 Okay

Jay, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room that we were in had a beautiful view thanks to an upgrade after the initial room wasn't to our liking. The hot water was hit or miss on any particular day but the warm temps didn't make that a huge issue. The girls at the front desk were nice but you needed to double check that they marked off the return of towels and other things (many times they did not and you could get charged). The free breakfast was above par and the coffee always good. Otherwise, the staff was very pleasant and the hotel is located in a very convenient spot where taxi's are outside the front door and a nice part of the beach is just out back. I'd highly recommend the upgrade to the king size bed with separate room for living room or you may not be so keen with your choice.
Stayed 7 nights in Feb 2020
Response from Isneida jimenez (Conserje) on 17 Feb 2020
Dear guest, Thank you very much for giving us the opportunity to assist you and for choosing us to share with you your stay in Cartagena. Positive evaluations like yours motivate us every day to continue delivering All our efforts, continuously improve our process and guarantee you that during your stay you feel like family.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Maudrey H. on 21 Nov 2019
Agradecemos su calificación, esperamos volver a servirle en su próxima visita a Cartagena

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 5 nights in Oct 2019
Response from Puntaje on 26 Oct 2019
Muchas gracias apreciado Huésped por dejarnos su puntuación, para nosotros fue todo un gusto poder servirle en nuestro hotel. Saludos

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Puntaje on 26 Oct 2019
Buenas tardes apreciado huésped, gracias por su calificación, fue todo un gusto tenerlo en nuestro hotel, esperamos verlo pronto, saludos

8/10 Good

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Puntaje on 26 Oct 2019
Querido Huésped, agradecemos su puntuación, fue todo un gusto poder servirle y tenerlo en nuestro hotel, esperamos verlo pronto. Saludos

8/10 Good

Alexandra, Burlington, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area, nice service and breakfast. The elevator wasn't working at all, needs to improved the closet to organize the clothes.
Stayed 4 nights in Aug 2019
Response from Respuesta on 1 Oct 2019
Thank you dear guest for leaving your comment, it is a pleasure to read it, and the elevator is in operation, we hope to see you back at our hotel. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, the morning breakfast was wonderful, great pool, in front of beach
Stayed 5 nights in Jul 2019
Response from Respuesta on 1 Oct 2019
Thank you dear guest for leaving your comment, it was a pleasure to serve you, we hope to see you soon by our hotel. Regards

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien Servicio
Muy buena experiencia en el hotel ,el área está muy bien situada el personal del hotel muy amigable Definitivamente regresaría sin dudar.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very nice friendly and super attentive.
Stayed 3 nights in Jul 2019
Response from a on 14 Jul 2019
Thank you very much for leaving us a comment. Your opinion is very important to us. Have a nice day!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest assets of this hotel are location, staff, customer service, pool, beds and access to the beach. Infrastructure is old but well maintained and updated where needed. They should improve the seating furniture in the lobby. All in all it was a pleasant experience.
Stayed 7 nights in May 2019
Response from anyelith on 22 May 2019
Dear guest, Thank you very much for giving us the opportunity to assist you and for having us Choose to share your stay in Cartagena with you. Positive evaluations like yours motivate us every day to follow delivering all our efforts, continuously improve our process and ensure that during your stay you feel like family.

10/10 Excellent

Verified traveller

Business traveller
I like the attention and service wil come back soon
Stayed 2 nights in Apr 2019

10/10 Excellent

Marjorie V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this hotel.
We spent a wonderful 8 nights at Hotel Playa club. We found the staff friendly, helpful, efficient and kind. They addressed any concerns that we had. The hotel and room were always clean. We speak only English, yet we were able to communicate comfortably with staff. They helped to make our vacation far more enjoyable.
Stayed 8 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
staff dont really care,staff look upset when you come at 9;45 am for bfast knowing that is open until 10am..not make you feel very welcome!!!!the best was the cleaning ladies for the bedroom...
Stayed 10 nights in Feb 2019
Response from Coordinador de Servicio Al Cliente on 5 Mar 2019
Regards. Thanks for taking a time to evaluate our service, We would have liked to know your disagreements beforehand, in order to apply the necessary corrective measures. We hope to have the opportunity to serve you again and thus be able to offer you a better experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Coordinador de Servicio Al Cliente on 20 Feb 2019
 Hola Gracias por haber dejado su puntuación sobre el Hotel y por habernos escogido. Siempre seremos su casa en Cartagena de Indias. Nos hubiese gustado que nos dejara algún comentario, pero con su puntuación quiere decir que estamos cumpliendo con el objetivo de seguir mejorando día a día. Las puertas del Hotel están abiertas para su próxima visita.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Friendly staff. Great location for exploring Boca Grande. HOWEVER, be advised that there’s a nightclub across the street that thumps until 2 a.m. every night but Monday. Ask for a room near the back of the hotel.
Stayed 3 nights in Jan 2019
Response from Coordinador de Servicio Al Cliente on 9 Feb 2019
First of all, thanks for having chosen us, comments as positive as this are those that we encourage to continue providing a quality service. We hope you will return to this your home in Cartagena de Indias Hotel Playa Club H360.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2018
Response from Coordinador de Servicio Al Cliente on 11 Feb 2019
Nos sentimos muy tristes al saber que no llenamos sus expectativas, nos hubiese gustado que nos dejara sus comentarios para saber en que pudimos haber fallado, pero revisaremos mas a fondo y nos estaremos comunicando con usted. Gracias por haber escogido el Hotel Playa Club. Esperamos volver a ofrecerle nuestros servicios

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Coordinador de Servicio Al Cliente on 11 Feb 2019
 Hola Gracias por habernos elegido, su reseña nos demuestra que estamos logrando los resultados. y así vamos a seguir, porque la idea es que todos los que nos visitan vivan momento únicos e inigualables Momentos H360.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Nice hotel in Bocagrande!
Stayed 1 night in Dec 2018
Response from Coordinador de Servicio Al Cliente on 9 Feb 2019
 Hi We feel glad that you had enjoyed your stay in our hotel and our services had satisfaced your expectation. Best regards four you, while we have the pleasure to welcome you back again in your home in Cartagena de Indias. Best regard

6/10 Okay

Harold B

Liked: Staff & service
Personal views
Great location, nice restaurant, nice people, safe, within few steps of shops and restaurants. Need a cab to get to the tourist sites, very limited TV channels and zero English Channel, good internet
Stayed 3 nights in Oct 2018
Response from Ejecutiva de cuentas on 9 Nov 2018
Dear Mr. Harold First of all, thanks for having chosen us, comments as positive as this are those that we encourage to continue providing a quality service. We hope you will return to this your home in Cartagena de Indias Hotel Playa Club H360.