Breakfast, lunch and dinner served

Reviews of GHL Arsenal Hotel

4 out of 5
GHL Arsenal Hotel
Barrio Getsemani Calle Arsenal No 8B-58, Cartagena, Bolivar

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1004 reviews" "
Rating 8 - Good. 201 out of 1004 reviews" "
Rating 6 - Okay. 69 out of 1004 reviews" "
Rating 4 - Poor. 22 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff; very helpful with all our inquiries; maylin and Javier were very helpful.. Hotel is very clean and walking distance to everything. I’ll definitely stay again on my next trip to Cartagena
Stayed 4 nights in May 2024

8/10 Good

Laura, Aledo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff at this hotel were incredible. Very friendly and accommodating.
Stayed 4 nights in May 2024

10/10 Excellent

Hector, Fort Lauderdale

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, highly recommended. Outstanding rooms, prime location, close to everything in the walled city. Close to many restaurant options and attractions. The hotel restaurant also has a good selection of local and international dishes.
Stayed 2 nights in Mar 2024
Response from Erika Janna, general manager on 14 May 2024
Dear Hector,We appreciate ypur feedback!, thank you for highlight our location, services and the restaurant, we are happy to know that you enjoyed our variety at Corozo y Timbal Restaurant.

10/10 Excellent

Maria Guadalupe Reyes, Port Hueneme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a perfect location. Service was great and it was clean. Highly recommend
Stayed 6 nights in Apr 2024
Response from Erika Janna, General manager on 14 May 2024
Dear Maria,Your feedback is important for us because it let us to improve every day and satisfy our guests needs and expectations.Please come back!

10/10 Excellent

rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent
Stayed 4 nights in May 2024
Response from Erika Janna, General manager on 14 May 2024
Dear Rodrigo, Your comments are a great motivation for all the team, thank you for highlight our location and all our services.We hope to see you soon.

10/10 Excellent

Laura Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, rooms are not the biggest but the bed is super comfortable
Stayed 5 nights in Apr 2024
Response from Erika Janna, General manager on 14 May 2024
Dear Laura,Thank you for your comments, we always work to create unforgettable experiences to our guest and we pay special attention to take care the sleep quality.We hope to welcoming you again.

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly and helpful staff members
Stayed 5 nights in Apr 2024
Response from Erika Janna, general manager on 14 May 2024
Dear Carmen,We are glad to identify that your experience was really fantastic, we hope to have the pleasure of welcoming you back.

10/10 Excellent

ANGELICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien ubicado. Muy cerca a la ciudad murallada y cerca a restaurantes y bares en Getsemaní. Los trabajadores del hotel son un encanto, muy amables. Recomiendo quedarse en el GHL Arsenal Hotel.
Stayed 4 nights in Apr 2024
Response from Erika Janna, Gerente general on 14 May 2024
Estimada Angélica,Nos complace mucho saber que nuestro equipo creó una experiencia memorable para usted. Siempre estaremos dispuestos a darle una cálida bienvenida a GHL Arsenal Hotel.

10/10 Excellent

Jessica

Travelled with group
Liked: Amenities
Excellent location, clean, and kind/sweet staff.
Stayed 6 nights in Apr 2024
Response from Erika Janna, General manager on 14 May 2024
Dear Jessica,We appreciate your comments, we are happy to know that you enjoyd and highlight all our services.We hope that you visit us again.

10/10 Excellent

Aydee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very friendly staff
Stayed 4 nights in Apr 2024
Response from Erika Janna, general manager on 14 May 2024
Dear Aydee, Thank you for your comments and thank you for highlight to GHL Arsenal Hotel and the staff, I will share your feedback with them, and they will be happy.We hope that you stay again at the hotel.

10/10 Excellent

Richard, Lakeville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great breakfast. Close to the old city.
Stayed 6 nights in Jan 2024
Response from Erika Janna, General manager on 14 May 2024
Dear Richard,Thank you for the time that you take to evaluate our services, we are really happy to know that your experience was 5/5. We hope that you come back!

8/10 Good

Maria Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and amazing staff, lovely property, nice location!
Stayed 4 nights in Apr 2024
Response from Erika Janna, general manager on 14 May 2024
Dear Maria Daniela, We always are trainning to the staff to create experiences and attend all the requests satisfactory. We are happy to read your comments and identify that we are doing an excellent job.Thank you!

8/10 Good

margarita, Yonkers

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good,just have to change the bath towels
Stayed 5 nights in Apr 2024
Response from Erika Janna, General manager on 8 May 2024
Dear Margarita,Thank you for you kind comments and suggestions, we will take it as an opportunity to improve every day.We hope that you come back!

8/10 Good

Jason, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite small. There was no vent in the washroom. The noise from nearby clubs was quite loud not allowing to get proper sleep. Great location, clean and wonderful pool.
Stayed 3 nights in Apr 2024
Response from Erika Janna, general manager on 8 May 2024
Dear Jason,Thank you for share us your experience. Please, receive our sincere apologies for the inconvenience with the noise,however it is important to said that the hotel is located in a touristic area. We will take into consideration your comments as an opportunity to improve our guests experience.

10/10 Excellent

Ytzhak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend to stay there and we will stay there again. One suggestion one chair in the room will be great
Stayed 3 nights in Apr 2024
Response from Erika Janna, general manager on 8 May 2024
Dear Ytzhak,Thank you for the time that you take to evaluate our services and share your comments, we are happy to see that your stay was fantastic and you recommend us as a great place to stay in Cartagena.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stayed here was amazing! Everything clean and nice! Food in the rooftop by the pool delicious! Shout out to Mayling, Keilis, Alfonso y Christian they were amazing with us! I had a medical situation and they were very attentive and helpful throughout my stayed! Definitely coming back here! The location of the hotel it’s perfect. We didn’t need Ubers we walked everywhere. 7 min walk from the port where take boats for the island.
Stayed 4 nights in Apr 2024
Response from Erika Janna, General manager on 8 May 2024
Dear Ashley,We are happy to read your comments and identify that you enjoyed your stay at GHL Arsenal Hotel. I will share your comments with the people that you highlight, they will be really happy.We hope that you come back.

8/10 Good

Andrew, NEW YORK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine. Staff was nice. Pool area was pleasant. Nothing special!
Stayed 4 nights in Mar 2024
Response from Erika Janna, General manager on 8 May 2024
Dear Andrew,Thank you for the time that you take to share us your comments.We hope to have the plaeasure of welcoming you again.

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and the walled city is a 5 min walk. The rooftop pool was refreshing after a long day in the sun and overall had a great stay at this hotel. Even though the room was booked for 2 ppl and considering it's a vip room, we had to call for extra towels and toilet paper as the room was prepared for 2 person. Some stuff didn't work in the room like the bedside lamp but that didn't impact my stay. Didn't try the restaurant on site but the staff were very helpful and the room was perfect for relaxing after being in the sun all day. Again, amazing location a few steps away from the busyness of the city but still extremely close to the action. One street over. Would definitely stay here again.
Stayed 5 nights in Apr 2024
Response from Erika Janna, General manager on 19 Apr 2024
Dear Julia,Thank you for the time that you dedicate to evaluate our services and highlight our services and facilities.We will be happy to welcoming you back to GHL Arsenal Hotel.

8/10 Good

Jessica

Travelled with group
Overall good experience. Rooms are a little on the smaller side and they can be stingy with the towels.
Stayed 5 nights in Apr 2024
Response from Erika Janna, General Manager on 11 Apr 2024
Dear Jessica,Many thanks for your comments, we are happy with your comments. We offer different types of rooms with differents room size. We will take into consideration your suggestion about the towels.We hope that you come back.

8/10 Good

Diego, The Woodlands

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, steps from the Cartagena convention center. The rooms are modern and clean, although small so they lack a table or desk where to work from. Great food and the best customer service!!!
Stayed 3 nights in Apr 2024
Response from Erika Janna, General Manager on 11 Apr 2024
Dear Diego,Many thanks for your comments about the rooms, location and restaurant service. We will take in mind your suggestions about the desk at the rooms to improve our guest experience.We hope that you come back.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool is very unique. Overall great choice close to the old town but away from all the business of it.
Stayed 6 nights in Mar 2024
Response from Erika Janna, General Manager on 11 Apr 2024
Dear Daniel,Thank you evaluate our services and refence us as a great option to stay in Cartagena. We hope that you stay again at GHL Arsenal Hotel.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect - short walk from the main center of old city, less noise and better price! The pool was amazing. I only ate breakfast a couple times at hotel, but seemed robust. My only challenge was very few people speak english, so a little hard to communicate. Especially when housekeeping kept taking my towels and not replacing them. Would go back again though!
Stayed 4 nights in Mar 2024
Response from Erika Janna, General Manager on 11 Apr 2024
Dear Lisa,Thank you for your comments and highlight all our services and facilities. We apologize with you for the inconvenience with the towels. We always are trainning to the staff and the service team are trained in english language.We hope that you come back soon.

10/10 Excellent

Carmen Elena, miramar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La attention en el comedor para desayuno y cena fue excelente.
Stayed 4 nights in Mar 2024
Response from Erika Janna, Gerente General on 11 Apr 2024
Estimada Carmen Elena,Muchas gracias por evaluar nuestros servicios y resaltar la variedad de productos ofrecidos en nuestro buffet y la atención por parte del equipo.Estaremos felices de que regrese a GHL Arsenal Hotel.

10/10 Excellent

Ivis Sayonara Carrasco

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The GHL Arsenal Hotel is located overlooking the bay area and is within walking distance of everything Cartaenga has to offer. The marina, the Walled City, and the lively streets of Getseme are a 4-minute walk! The hotel itself is lovely, modern, and clean. The rooms themselves as well as the bathroom are on the smaller side but modern and clean. There is a yummy little restaurant on the premises in which I only had breakfast. A delicately displayed buffet offers a variety of foods and fruits with more options to order from the menu. The outdoor pool overlooks the marina of boats coming in and out from the country’s beautiful islands. The poolside ambiance is chill with good music. This hotel has a cool, serene vibe that contradicts its vibrant life outside its doors. The street itself is not noisy but as soon as you walk around the corner, it’s surely action-packed. The hotel’s staff is friendly, helpful, and quick to respond to customer requests. I recommend using their concierge to book excursions versus dealing with the vendors yourself. They will arrange everything directly for you, which is great. I highly recommend staying at the GHL Arsenal Hotel, wonderful hotel and service, and the location was beyond ideal! Quiet which I appreciated and steps away from all the action!
Stayed 5 nights in Mar 2024
Response from Erika Janna, General Manager on 11 Apr 2024
Dear Ivis,We are really glad to read your comments and identify that your stay was fantastic. Thank you for reference to GHL Arsenal Hotel as an excellent hotel in Cartagena.We hope to have the pleasure of welcoming you again.

10/10 Excellent

Shizuka, Chagrin Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located right by the convention center, easy to find and very convenient to walk to both Walled city and Getsemaní area. Breakfast was fantastic with many choices and friendly staff, rooftop pool with bar was absolute bliss. It was just perfect.
Stayed 2 nights in Mar 2024
Response from Erika Janna, General Manager on 11 Apr 2024
Dear Shizuka,We really appreciate your comments, we are happy to know that we meet your expectations. Thank you for highlight our services and facilities.We hope that you come back!

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Erika Janna, Gerente General on 11 Apr 2024
Estimada Raquel,Muchas gracias por el tiempo que dedicó a evaluar nuestros servicios, nos hace felices saber que su experiencia fue positiva y esperamos tener el gusto de darle nuevamente la bienvenida a GHL Arsenal Hotel.

6/10 Okay

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was hard, woke up with back pain every day. The single room was tiny, with no table or chair to sit at. The only place to sit was the bed. And barely luke warm water in the shower, never warm enough, and never hot. Good location though. I would stay there again if the bed could be improved, and if there could be hot water in the shower.
Stayed 4 nights in Mar 2024
Response from Erika Janna, General Manager on 11 Apr 2024
Dear Lance,Thank you for share us you comments about your recently stay at GHL Arsenal Hotel. Taking into consideration our guest suggestions we make some remodelations at the rooms including the bed, is more comfortable now.We hope to have the pleasure of welcoming you back.

6/10 Okay

Ricardo, Sunrise

Disliked: Cleanliness, amenities, property conditions & facilities
This property used to be excellent but since it was acquired by a large group of hotels the quality of service has drop significantly.
Stayed 3 nights in Mar 2024
Response from Erika Janna, General Manager on 1 Apr 2024
Dear Ricardo,Thank you for share us your detailed experience at GHL Collection Arsenal Hotel. We receive your suggestions as an opportunity to improve our guest experience. We are always trainning to the team giving an importance to the quality of service.We hope to have the pleasure of welcoming you back!

10/10 Excellent

Lakeisha

Stayed 5 nights in Mar 2024
Response from Erika Janna, Gerente general on 19 Apr 2024
Dear Lakeisha,We are happy to know that you enjoyed your experience at GHL Arsenal Hotel.We hope to have the pleasure of welcoming you back.Best regards,

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel! The staff was amazing and attentive to any of our needs. Would definitely book here again
Stayed 5 nights in Mar 2024
Response from Erika Janna, General Manager on 27 Mar 2024
Dear Tara,We are really happy to read your comments and identify that your experience was positive.We hope to have the pleasure of welcoming you back!

10/10 Excellent

vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful Location, great pool and fabulous staff
Stayed 1 night in Mar 2024
Response from Erika Janna, General Manager on 22 Mar 2024
Dear Vivian,Thank you for your comments, thank you for highligh our services, I will share your comments with all the staff, they will be very happy.We hope that you come back soon.

8/10 Good

Eydis, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 12 nights in Mar 2024
Response from Erika Janna, General Manager on 27 Mar 2024
Dear Eydis,Always will be a pleasure to give you a warm welcome to GHL Collection Arsenal Hotel.Thank you for reference us a good hotel to stay in Cartagena.We hope that you come back.

2/10 Terrible

Daniel Eduardo

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Erika Janna, Gerente General on 22 Mar 2024
Estimado Daniel Eduardo,Muchas gracias por el tiempo que dedicó a evaluar nuestros servicios, lamentamos mucho que su experiencia no haya sido positiva y ofrecemos nuestras mas sinceras disculpas.Esperamos tener la oportunidad de recibirle nuevamente en GHL Collection Arsenal Hotel.

8/10 Good

Maryjane Zinampan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel. Staff was pleasant and helpful especially Luis Alfonso. Walking distance to the clock tower entrance to the old city. Would definitely stay there again.
Stayed 4 nights in Mar 2024
Response from erika janna, General Manager on 21 Mar 2024
Dear Maryjane,We appreciate your feedback, it is important for us to receive your comments and identify that you had a memorable experience.We hope to have the pleausre of welcoming you again.

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 4th or 5th time on the hotel. I chose it because it is on the outside of the touristy area, close enough to walk to but not as crazy. Especially as a female solo traveler I feel safe walking to and from. The rooftop pool bar is also perfect - not as trendy as others so perfect for enjoying the weather, the view, the water and a nice cocktail. The breakfast is great. The restaurant at the hotel is amazing. And I have had the best massages in my life at the Wellness Center. The staff is amazing - very attentive and personable.
Stayed 3 nights in Mar 2024
Response from Erika Janna, General Manager on 21 Mar 2024
Dear Doree,Thank you for highligh our services and reference us as an excellent option to stay in Cartagena.We hope that you come back soon!

6/10 Okay

Bill

Travelled with partner
Toilet did not flush, no hot water at times. Breakfast buffet was just bad, price did not justify the hotel. Staff was friendly for the most part but waiter at the pool and breakfast area seemed to need more training. I wouldnt stay here again.
Stayed 3 nights in Mar 2024
Response from Erika Janna, General manager on 15 Mar 2024
Dear Bill,We are happy to receive your comments, we receive your cooments about breakfast and price as an opportunity to improve every day. We recently change our breakfast and we add more options and variety to the guest.we hope that you come back!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property. Loved the modern touches and the cleanliness. The staff was friendly, helpful and courteous. The daily breakfast buffet was delicious. I would stay here again!
Stayed 5 nights in Feb 2024
Response from Erika Janna, General manager on 15 Mar 2024
Dear Heather, Thank you for the time that you take to evaluate our services. We are glad to receive your comments and identify that your experience was excellent and you want to come back.

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here! Everything went smoothly. The staff is amazing!!
Stayed 6 nights in Mar 2024
Response from Erika Janna, General manager on 15 Mar 2024
Dear Daniela,We really appreciate your comments! thank you for evaluate our services and highligh our services and the satff, I will share your comments with them.we hope to welcoming you again.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a great walkable location. Felt very safe, comfortable rooms and the rooftop pool was amazing. We also had the breakfast included each morning. Highly recommend this hotel.
Stayed 3 nights in Mar 2024
Response from Erika Janna, General manager on 15 Mar 2024
Dear Eric,We are really happy to read your comments and identify that we create a memorable experience for you, that is our main reason to be. We hope that you come back.

8/10 Good

Carmen

Travelled with partner
Liked: Staff & service, property conditions & facilities
I liked that it was easy and convenient to get around walking. Lots of restaurants, places to shop. Lots of safe action in the streets.
Stayed 6 nights in Feb 2024
Response from Erika Janna, General manager on 15 Mar 2024
Dear Carmen,We appreciate that you highligh our location and services, we are glad to receive your memorable feedback.We hope to have the pleasure of welcoming you again.

8/10 Good

Abibat

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and staff was very kind and personable. Everything was in walking distance so it was very convenient to get to restaurants, bars, lounges etc. We did not care for breakfast as much. Had an omelette and Vienna sausages were used, yuck. Other than that, I would still recommend the hotel. Great view of the city from the rooftop restaurant with the pool.
Stayed 4 nights in Feb 2024
Response from Erika Janna, General manager on 15 Mar 2024
Dear Abibat,We are happ yto receive your comments and identify that you highligh our services, location and facilities.We receive your suggestions about the breakfast and we will take as an opportunity to improve.We hope that you come back!

10/10 Excellent

katty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Erika Janna, general manager on 21 Mar 2024
Dear Katty,We are happy to identify that you enjoyed your experience at GHL Arsenal Hotel.We hope that you come back!

8/10 Good

Abayomi (Yomi)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful stay
A very enjoyable stay. The staff were simply delightful and the premises and accommodations quite comfortable. We also loved the location - very convenient to the old town and most points of interest.
Stayed 1 night in Feb 2024
Response from Erika Janna, General manager on 29 Feb 2024
Dear Abayomi,We are happy to read your comments, and identify that your experience was excellent. We hope to have the pleasure of welcoming you again.Best regards,

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I can say this has been one of the best hotels I have ever stayed at. The employees are extremely friendly and welcoming. The hotel is nice, clean, with a great location close to el Centro, Getsemaní and Bocageande. It feels like home. Very happy we chose this hotel and will definitely be back.
Stayed 4 nights in Feb 2024
Response from Erika Janna, General manager on 29 Feb 2024
Dear Martha,We really appreciate your feedback, thank you for highlight all our services and let us know that we create for you a memorable experience.We hope that you come back soon!

6/10 Okay

Emily

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
While the pool is beautiful, property is great, and the breakfast service is wonderful, do not trust the concierge at all and DO NOT attend the trip to Rosario. You will waste your day at a beachless patch of rocks and be stranded with nowhere to go. You will also be bombarded with gallons of water on the boat ride back, both things that we were never warned of. Electronics were destroyed.
Stayed 4 nights in Feb 2024
Response from Erika Janna, General manager on 29 Feb 2024
Dear Emily,Thank you for share us your detailed experience thank you for highlight the pool, the breakfast and the staff. We will share with the agency the comments about the boat trip to improve every day.Best regards,

6/10 Okay

Segolene, playa del rey

Travelled with family, Travelled with partner
Liked: Amenities
Stayed 6 nights in Feb 2024
Response from Erika Janna, General manager on 26 Feb 2024
Dear Segolene,Thank you for evaluate our services, we will take in mind the items that rating low to improve every day the experience.We hope to welcoming you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The hotel was nice overall, great location, and the staff was friendly but my only issue would be the cleanliness of the bathroom specially the shower area. There was a mildew smell coming from the bathroom that could be smelled in the room. The shower needed some bleach or some mildew cleaner for the grout and drain. I was there for only one night so I just dealt with it.
Stayed 1 night in Feb 2024
Response from Erika Janna, General manager on 26 Feb 2024
Dear Sherman,Thank you for evaluate our services and let us know your detailed experience at GHL Arsenal Hotel.We will check the everything that you said about the bathroom to improve our guests experience.We hope that you come back.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Erika Janna, General manager on 26 Feb 2024
Dear Christopher,We are really happy to know that your experience at GHL Arsenal Hotel was wonderfull.We hope to welcoming you again.

6/10 Okay

John, Costa Mesa

Travelled with family
Liked: Cleanliness, staff & service
Easy walk to the old town. No water pressure for shower, one of the worst I have if not the worst, loud music from neighboring restaurant into late night...2am or so
Stayed 3 nights in Feb 2024
Response from Erika Janna, Gerente General on 26 Feb 2024
Dear John,Thank you for your comments. I will check the water preassure to improve our guests experience. We hope that you come back!