Panoramic House, Ocean View | Living area | TV

Reviews of Plumeria Grove Cottage

3 out of 5
Plumeria Grove Cottage
87-2865 Mamalahoa Hwy, Captain Cook, HI

Reviews

5.8
Rating 10 - Excellent. 2 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 3 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 3 out of 11 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brittany

Stayed 2 nights in Jul 2023

4/10 Poor

Norma

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor outdoor. Sleeping lanai.
Stayed 1 night in May 2023

2/10 Terrible

Jamison

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Pros: beautiful views. The tent was nicely equipped with a comfortable bed, decent internet, refrigerator, coffee maker and fairy lights inside the tent. Beautiful at sunset looking over the ocean. Cons: this property is not ready for prime time especially for those who need a sure-footed surface to walk on. Definitely not for those who have any walking impairments. There was a slippery and steep walk down to the tent where stairs could have easily been added. These have to be ascended and descended when using the bathroom which is nicely equipped but away from the tent. Solar lights were not enough to light that pathway, safely, after dark. The loud natural sounds of birds and frogs we're not as disturbing as the traffic sounds, as this is near a roadway. Except for the tented area, the rest of the area around the property is unsightly and unkempt.
Stayed 1 night in Apr 2022

6/10 Okay

Eric

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not a real hotel… more like a bad airbnb
The owner accused me of trespassing as they were not at the property at the time of my arrival. Booking details were misleading. The owner persisted in being rude the following morning despite her mistake the previous evening. Beautiful view and vegetation, but the owner lacked Aloha. I do not recommend this place.
Stayed 1 night in Sep 2021
Response from Nightmare guest on 9 Sept 2021
Nightmare guest! He WAS trespassing! Guest booked a TENT on my property and let himself into my cottage rental (the previous guests had left it unlocked) and it had not even been cleaned for the next guest and this guest, Eric, let himself into the cottage. When I arrived at the property, the cottage rental was supposed to be vacant that evening and instead I found Eric smoking marijuana inside my cottage rental and informed him he was not supposed to be there and showed him clearly his reservation was for the tent. Despite this intrusion, I allowed Eric to remain in the cottage for the rest of the evening and repeatedly reminded him that I needed him to checkout promptly at checkout time the following day as his unannounced and unexpected presence delayed the Covid-19 cleaning protocols. The next day at checkout, he continued smoking marijuana inside the cottage and a half an hour past checkout time, he had made no effort to checkout. He did not have a car and had not contacted a rideshare company. Unfortunately, this guest was forced to leave after multiple attempts to politely request that he checkout. My staff immediately locked the cottage (he did not have the code as it was not his correct rental). He returned to the rental 15 minutes later and tried to reenter the cottage AFTER he was forced off the property and asked not to return. Following his departure, he sent multiple messages saying he left behind his charger and dice. His messages became very strange as he claimed he was a political activist and was being investigated by the United States government. These messages went on for about 24 hours after he checked out and he did report that he found the items he thought he had left behind on his person. This guest was upgraded from the tent to the cottage at no additional charge. He repaid that kindness with this ridiculous review. He brought drugs onto the property and was high his entire stay. Rarely have we ever experienced a guest behave this way.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place with a pretty view of the ocean.
Stayed 1 night in Mar 2020

2/10 Terrible

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Who needs water?
On the phone & in pictures, sure! It sounds & looks great. Truth is if you are a fan of black mold & a lack of potable drinking water...then this is the place for you. (Never mind drinking...the shower water was so full of bleach only my husband suffered through it).
Stayed 1 night in Dec 2019

8/10 Good

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They put a lot of effort into the home. I did have to sleep with bug spray on because there were mosquitos everywhere. The shower and bathroom facilities were unique but definitely doable. I'd stay here again.
Stayed 1 night in Feb 2020

6/10 Okay

Sherri, Alaska

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Expedia called and said our reservation was cancelled, then said it wasn't, and then said I would receive $100 for my troubles....which I have not seen.
Stayed 2 nights in Jan 2020

8/10 Good

sinae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing view, location is separated from the city and beach place was neat. however, there is no wind proof system. so chilly at night. hospitality was good.
Stayed 1 night in Nov 2019