View from property
Check availability

Reviews of Cathedral Gate Hotel

3 out of 5
Cathedral Gate Hotel
36, Burgate, Canterbury, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 339 out of 520 reviews" "
Rating 8 - Good. 133 out of 520 reviews" "
Rating 6 - Okay. 33 out of 520 reviews" "
Rating 4 - Poor. 12 out of 520 reviews" "
Rating 2 - Terrible. 3 out of 520 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in May 2024
Response from Monica on 25 May 2024
Dear Karen,Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed our hotel and we hope to see you again in the near future. Kind Regards,

6/10 Okay

Jack

Liked: Cleanliness, staff & service
I misinterpreted parking facilities and had to park over a mile away. Still the accommodation was in a very good location in the centre of town
Stayed 1 night in May 2024
Response from Monica on 25 May 2024
Dear Jack,Thank you for for taking the time to review your recent stay with us. We are sorry that you had to park over a mile away. In our email confirmation we are including the parking information and directions. We hope you choose to stay with us again soon! Kind Regards,

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, property conditions & facilities
You’ll never have a more higgledy piggeldy experience with a hotel than this one. But oh how it’s worth it! The buildings were built in perhaps the 1200’s, so the floors are very uneven. The rooms and baths are comfortable, the porridge for breakfast delicious and the location unbeatable. The staff couldn’t be more helpful. In short we loved it.
Stayed 2 nights in May 2024
Response from Monica on 17 May 2024
Dear Susan,Thank you so much for leaving such a wonderful review of your recent stay with us. It means a lot to everyone who works here. We are so happy to note that you appreciated the historic nature of the hotel, the location and the staff. We hope to welcome you back one day soon. Kind Regards

4/10 Poor

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
nn
Stayed 1 night in May 2024
Response from Monica on 11 May 2024
Dear Richard,We are disappointed that you did not enjoy your stay at the Cathedral Gate Hotel.If you would like to contact us with any specific feedback, that would be most appreciate it.We hope to welcome you sometimes in the future to offer you an improved experience. Kind Regards

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the cathedral. Friendly and helpful staff.
Stayed 1 night in May 2024
Response from Monica on 9 May 2024
Dear Erik,Thank you for for taking the time to review your recent stay with us.It is a pleasure to read that you found the staff friendly, helpful and the hotel close to the Cathedral! We hope to see you again in the near future.Kind Regards,

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very old historic building and still charming. Very friendly helpful staff. Good value.
Stayed 1 night in Apr 2024
Response from Monica on 9 May 2024
Dear Lee,Thank you for taking the time to review your stay with us. We are pleased to see that you found the staff to be friendly and helpful and that you enjoyed the experience. We hope to be able to welcome you back next time you are in Canterbury.Kind Regards

10/10 Excellent

joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cathedral Gate Hotel is older than the West Gate leading into the Canterbury Cathedral! It's old, and proudly displays its age. Anyone staying there must want to enter into the atmosphere is medieval Canterbury, and enjoy the experience of crossing from building to building on the rooftop, and being right smack in the middle of the ancient city.
Stayed 3 nights in Apr 2024
Response from Monica on 9 May 2024
Dear Joan,Thank you for taking the time to leave such a lovely review, we are so glad you enjoyed our hotel! Cathedral Gate Hotel dates back to 1438 so definitely lots of history! We hope you choose to stay with us again soon! Kind Regards,

10/10 Excellent

Amar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this well located hotel. Staff was 12/10😊
Stayed 1 night in Apr 2024
Response from Monica on 13 Apr 2024
Dear Amar,Thank you for taking the time to leave such a wonderful review. It is lovely to read that you had an enjoyable stay! We hope to see you again. Kind Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Monica on 13 Apr 2024
Dear David,Thank you for scoring us with 5/5! It is much appreciated by the whole team. We hope to welcome you again next time you are in Canterbury! Kind Regards,

8/10 Good

Helen, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel and came back to stay here again. The staff, quirky rooms and great breakfast are all a real plus. Unfortunately we were given a room at the front of the hotel and the Friday night revellers kept up a steady stream of noise, shouting etc until 4am. Needless to say, if you're going to stay here ask for a room at the back.
Stayed 1 night in Mar 2024
Response from Monica on 13 Apr 2024
Dear Helen,Thank you for taking the time to write a review, we love receiving honest feeback. We apologies for the noise. We are glad that you found our hotel welcoming. We hope to see you again soon. Kind Regards,

10/10 Excellent

Sarah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable beds, full of character, delicious and filling continental breakfast included, friendly and helpful staff, I would stay again any time.
Stayed 3 nights in Mar 2024
Response from Monica on 13 Apr 2024
Dear Sarah,Thank you so much for taking the time to leave such a detailed review of your stay with us. We are so pleased to read that you enjoyed your stay and hope that we can welcome you back when you next return to Canterbury. Kind Regards,

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky but nice hotel. Very convenient for central Canterbury. Nice and pleasant staff
Stayed 1 night in Mar 2024
Response from Monica on 13 Apr 2024
Dear Simon,Thank you very much for your kind words. We are so pleased that you enjoyed your stay and hope to welcome you again soon. Kind Regards,

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Monica on 24 Feb 2024
Dear Martin,Thank you for taking the time to review your stay with us.We hope to welcome you back if you visit Canterbury again! Kind Regards,

10/10 Excellent

Keren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Absolutely loved our stay was very clean lovely soft towels great view of the cathedral. Great continental breakfast. Great welcoming everything exsplained.only thing was steep stairs , how they got our lovely breakfast up there i dont know. Will definitely visit again .
Stayed 1 night in Feb 2024
Response from Monica on 24 Feb 2024
Dear Keren,What a lovely review! It is a pleasure to read that you enjoyed your stay! It is really appreciated by everyone who works here!We would love to welcome you back to the hotel next time you are visiting Canterbury! Kind Regards,

10/10 Excellent

Pat

Travelled with partner
Liked: Property conditions & facilities
Excellent room, beautiful towels, lovely staff. Amazing location near the Cathedral. Will certainly visit again
Stayed 1 night in Feb 2024
Response from Monica on 24 Feb 2024
Dear Pat,Thank you so much for leaving such a wonderful review of your recent stay with us. We are so happy to hear that you loved your room, the central location of the hotel, near the Cathedral and our amazing staff.We look forward to welcoming you when you are next in Canterbury. Kind Regards,

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024
Response from Monica on 24 Feb 2024
Dear Lisa,Thank you for leaving us a 10! It is much appreciated by the whole team! We look forward to welcoming you again soon! Kind Regards

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky hotel in the heart of the city, so superbly situated. Staff were really friendly and helpful.
Stayed 1 night in Feb 2024
Response from Monica on 24 Feb 2024
Dear Elizabeth,Thank you for taking the time to review your stay with us. We are happy to hear that you loved the central location of the hotel and our friendly staff. Hopefully you will choose to stay with us again and hopefully we can earn a 5 out of 5! Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Monica on 24 Feb 2024
Dear Guest,Thank you for leaving us a 10! We are so glad that you enjoyed your stay and hope to welcome you back one day soon! Kind Regards,

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quirky nature of the hotel. The age of the property meant there was a distinct slope to the floors- but for one night it was fine. Strange to have to walk across a rooftop to get to the bedrooms - another quirk. Canterbury is a lovely city and we certainly would come again. We recommend The Foundry as a place to have a drink and also The Cooks Tale for a modern twist on Indian food.
Stayed 1 night in Jan 2024
Response from Monica on 24 Feb 2024
Dear Jorge,Thank you for taking the time to review your recent stay with us. We are so pleased to read that you appreciated the building which dates back to 1438! Canterbury has a lot to offer, it is a lovely city and we look forward to welcome you again at the Cathedral Gate Hotel. Kind Regards,

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Banging breakfast, superb location if you don’t mind the walk from outside the city walls.
Stayed 1 night in Jan 2024
Response from Monica on 24 Feb 2024
Dear Anita,Thank you so much for your lovely review! So pleased that you enjoyed your stay and appreciated the breakfast.The hotel is located adjacent to the entrance to the Cathedral and all the attractions are within easy walking distance.We hope to welcome you again in the near future!Kind Regards,

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful.
Stayed 1 night in Jan 2024
Response from Monica on 24 Feb 2024
Dear Debra,Thank you for for taking the time to review your stay with us.It is a pleasure to read that you found the staff friendly and helpful! We hope to see you again in the near future.Kind Regards,

10/10 Excellent

Ian

Liked: Amenities
Comfortable clean rooms in a very central location. One room overlooking the cathedral was quite small but nevertheless good value for money. The larger room was also warm, comfortable and clean. Staff were friendly and Continental breakfast was set us up for the day. We would certainly return.
Stayed 2 nights in Jan 2024
Response from Monica on 24 Feb 2024
Dear Ian,Thank you so much for leaving such a positive review. We are so pleased to read that you appreciated the central location, the breakfast and our lovely staff. We hope to see you again soon.Kind Regards,

8/10 Good

Janice

Charming and unique stay in centuries old building. Comes complete with poltergeist which we did not see. Right next to Canterbury Cathedral entrance.
Stayed 2 nights in Dec 2023

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was an amazing visit very friendly and knowledgeable staff my dietary requirement was not too much trouble going above and beyond we will definitely book again next year
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

CLAIRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

KATRINA, Sherman Oaks

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome in every way - rooms are historical and comfortable Staff super kind and helpful Breakfast ample both classic or continental Highly recommend
Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely hotel with lots of quirkiness! The staff are fantastic! Really friendly and full of advice!
Stayed 1 night in Nov 2023

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely and unique. Everyone who worked there was helpful and kind. Would highly recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay in a hotel built in the 1400s
This is one of the most unique places I have ever stayed. Certainly one of the oldest hotels I’ve ever had the pleasure of staying in. Wonderfully quirky, centuries-old, neatly appointed and looking out over a wonderful city square and shops on a cobblestone street. Built into the gate of the magnificent Canterbury Cathedral. We were fortunate enough to have a room that looked directly out over the cathedral itself. Staff was wonderful and accommodating. Monica in particular was a pleasure and was extremely cheerful and conversational. Breakfast looking out over the square was quite nice. Highly recommended!
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Stayed 2 nights in Oct 2023
Response from Monica on 17 Nov 2023
Dear Paul,Thank you for your perfect review score! We hope you choose to stay with us again soon!With Compliments,

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centre of Canterbury in comfort
Lovely stay right in the middle of Canterbury. Difficult to find but everybody in the Hotel were excellent. I think it was Rob who recommended some excellent restaurants for evening meals. Breakfast was lovely - we had the full English, rooms very clean and well presented.
Stayed 2 nights in Oct 2023
Response from Monica on 17 Nov 2023
Dear Jeff,Thank you for taking the time to leave such a wonderful review of your stay with us. It is really appreciated by all the team. We hope to welcome you back to the hotel in the near future. With Compliments,

8/10 Good

William

Stayed 1 night in Oct 2023
Response from Monica on 20 Oct 2023
Dear William,Thank you for taking the time to review your stay with us and for your score.We would love to welcome you back to the hotel next time you are visiting Canterbury!With Compliments, Monica

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were extremely pleasant and helpful. Appreciated being served tea in the lounge while waiting for our room to be ready.
Stayed 2 nights in Oct 2023
Response from Monica on 20 Oct 2023
Dear Anita,Thank you so much for leaving such a wonderful review of your recent stay with us. We are happy to hear that you enjoyed your stay here at the hotel and loved the service provided by our dedicated team. We would love to welcome you back to the hotel in the near future.With Compliments, Monica

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charming ancient and characterful property right by Canterbury Cathedral, perfect for our visit. Extremely helpful, polite and friendly staff who gave us every attention and assistance. Good Continental breakfast delivered to our room with no extra charge. Pleasant eateries and good shops very close by. Highly recommended!
Stayed 1 night in Oct 2023
Response from Monica on 20 Oct 2023
Dear Julian,Thank you for taking the time to leave such a wonderful review of your stay with us. It is a pleasure to read that you enjoyed your stay, the staff and the breakfast.The hotel dates back to 1438, it is charming and we love that you appreciated the character of the building.We hope to welcome you again in the near future!With Compliments, Monica

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very clean and breakfast very good Staff very friendly and helpful Fantastic location next to cathedral Parking extra £12 per day about 5 minutes away so ok
Stayed 2 nights in Oct 2023
Response from Indi on 8 Oct 2023
Thank you for taking the time to leave a review! We are so glad you enjoyed your stay and hope you choose to stay with us again soon

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely inn, great location
we really enjoyed the night that we stayed a Cathedral in Gate. Location is perfect if you want to do a quick visit through Canterbury. We loved the out door terrace area. Staff was super friendly. Rooms were very clean
Stayed 1 night in Oct 2023
Response from Indi on 8 Oct 2023
Thank you for taking the time to leave such a lovely review, we are so glad you enjoyed our terrace! We hope you choose to stay with us again soon

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
History inside and out
Wonderful very old funky hotel with a view of the cathedral. The room was small but perfect for the two of us. We navigated down the hallways and up the stairs to our quiet peaceful impeccable room appropriately named Tranquility. The hotel is perfectly situated next to the cathedral gate and in east walking distance to shops, punts, museums, restaurants and monuments. The owners and staff were attentive and courteous and kind.
Stayed 4 nights in Sep 2023
Response from Rob on 8 Oct 2023
Thank you for leaving a review of your stay with us, our staff will be pleased to hear your compliments! The hotel dates back to 1438 so definitely lots of history! We hoe to welcome you back to the hotel in the near future

4/10 Poor

Devorah

Travelled with partner
Disliked: Amenities, property conditions & facilities
Positive remarks 1 Location right next to the cathedral literally. 2 Partial view of cathedral from some rooms. 3 Very good water pressure in shower. Negative 1 The carpets throughout (including the our room room) were shabby and stained. The parking is a far way off. The town’s main area is a closed street, open to pedestrians, however, hotel guests could drive up /out for luggage transfer (only 5 min). Unfortunately when we left they were working on the entrance rd and were unable drive up, therefore had to walk the luggage back to the car. 2 We got locked in the hotel one night. Each guest gets a key to open/ close the main door to the hotel, however, if the lock is turned too far over it locks in and someone from outside has to then unlock the door with a key. The lock then has to be reset by staff to ensure no one gets locked in the building.*****Fire hazard 3 The windows in our room were broken and could not close. We had big black flies coming and going throughout our stay. I only realized the last day when we were leaving that the window has a gap at the top and that’s why we had flies. 4 The wall near this window had the paint completely cracking and was separated from the wall due to water damage probably sustained over a period of time from this window being broken and not repaired. 5 The bed had a slated wood frame with a cheap mattress that left us aching after only 1 night. I would stay somewhere else.
Stayed 2 nights in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Monica on 20 Oct 2023
Dear Eric,Thank you for your wonderful review score! We hope you choose to stay with us again soon!With Compliments,

6/10 Okay

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, but try to get a room at the back. It's a noisy street, especially if it's hot and you want the window open
Stayed 1 night in Sep 2023
Response from Monica on 20 Oct 2023
Dear Anthony,Thank you for reviewing your most recent stay with us.We are very pleased to hear that you liked our hotel and we are sorry to hear that it was noisy during your stay, this is because we are central. However, we offer quite rooms at the back and we would be happy to accommodate you in one of this rooms next time you are retuning to Canterbury!With Compliments,

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from Monica on 20 Oct 2023
Dear Kevin,Thank you for leaving us a top review score. We are so glad that you enjoyed your stay and we hope to see you again in the near future. With Compliments

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Wonderful and Quirky
This hotel, built around 1430, is very quirky and wonderful. Debbie, the proprietor, was most helpful in suggesting day trips. We enjoyed each staff member. This hotel is not for the faint-hearted or those carrying more than one bag: it's very old, so the sloping floor are to be considered. We really enjoyed our 4 nights.
Stayed 4 nights in Sep 2023
Response from Monica on 20 Oct 2023
Dear Cynthia,Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed our hotel and we hope to see you again in the near future.With Compliments,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room here to be a convenient way to drive into London to visit our son. The hotel has lots of nooks and few straight lines, but that adds to its character. It's super convenient in the pedestrian zone of central Canterbury and the cathedral itself around the corner. Staff was very friendly and helpful. Would book again.
Stayed 2 nights in Sep 2023
Response from Rob on 4 Sept 2023
Thank you so much for taking the time to review your recent stay with us. We are pleased to note that you found the staff to be friendly and helpful and appreciated the character of the building that dates back to 1438. We look forward to welcoming you when you are next in Canterbury.Kind Regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
This is a quirky, charming hotel in the heart of historic Canterbury. It took more work to get checked into this hotel. We were allowed to bring our car into the pedestrian only street to drop off luggage, but it was difficult. And there are so very many steps and stairs to get to the rooms. But, the staff are all so nice and the overall experience more than made up for the extra work. Also, they serve one of the best breakfasts we had on our 3 week trip. And the bottle service was a delightful surprise.
Stayed 3 nights in Aug 2023
Response from Indi on 3 Sept 2023
Thank you for your review! We are glad you found our staff to be helpful especially with your bags, we appreciate their are a lot of stairs but are happy to hear that your experience with us was overall such a positive one! We hope you stay with us again soon!Kind regards,

8/10 Good

Elspeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was quirky and characterful. Fantastic location next to the cathedral gate in the centre of town. Our room was spacious and comfortable ( we had a superior room) The included breakfast was very good.
Stayed 4 nights in Aug 2023
Response from Indi on 3 Sept 2023
Thank you for your review! We're so glad you enjoyed your stay, thank you for highlighting the character of the hotel, having been built in 1438 we certainly agree it is a characterful building!Kind regards,

10/10 Excellent

Victory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel and great staff.
Stayed 2 nights in Aug 2023
Response from Indi on 3 Sept 2023
Thank you for your kind review! Our staff will be pleased to hear that you highlighed them in your review! We hope you choose to stay with us again soon!Kind regards,