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Reviews of Sunset Marina Resort & Yacht Club

3.5 out of 5
Sunset Marina Resort & Yacht Club
Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 115 out of 347 reviews" "
Rating 8 - Good. 104 out of 347 reviews" "
Rating 6 - Okay. 54 out of 347 reviews" "
Rating 4 - Poor. 25 out of 347 reviews" "
Rating 2 - Terrible. 49 out of 347 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arturo

Travelled with partner
Los trabajadores y todo el personal fueron bien amables!
Stayed 5 nights in Apr 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be at a smaller resort and not be in a high rise. Everything was close. The asian restaurant had good food. The buffet and other restaurants were good also. They had nice activities including yoga, kayaks, and bicycling. We were able to take kayaks to the Mangroves one morning. It was fine not having a beach, because we could visit their other hotel and hang out at the beach there. It was unclear if the all-inclusive was included at their other hotel.
Stayed 5 nights in Mar 2024

6/10 Okay

Aneta

Liked: Staff & service
Stayed 8 nights in Apr 2024

8/10 Good

Eldon

Liked: Cleanliness, staff & service
Place was great value for a good deal!
Stayed 4 nights in Apr 2024

10/10 Excellent

Cirenia

Travelled with partner, Travelled with group
We love this place! The staff is wonderful!! Especially Jose, Jazmin, Lizabeth, to be fair every single person made sure we were comfortable and happy. We would definitely go back there!
Stayed 3 nights in Apr 2024

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and friendly, hotel is very clean, has a lot of dining options, food is delicious, I will definitely come back .
Stayed 3 nights in Apr 2024

10/10 Excellent

Maryse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it is a small property felt lore like a family than a resirt environment. Staff are lovely, food is excellent. Very relaxing place.
Stayed 2 nights in Apr 2024

2/10 Terrible

Erin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The food was horrible and my husband and I both were sick the whole time we’re at the resort do to food. The staff was friendly… however, the business concept is confusing and not clear when it comes to “all inclusive”.
Stayed 2 nights in Apr 2024

10/10 Excellent

Casey Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture was incredible; super close to the strip
Stayed 6 nights in Apr 2024

10/10 Excellent

Kenvi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who worked there are so nice, if I could give them 100 out of 5 I would. The food was also really good! It’s also nice that you can visit other sister resorts via bus or boat. We loved it there!
Stayed 5 nights in Apr 2024

10/10 Excellent

ember grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staffs, cleanliness of the room and amenities are top-notched! The only thing I would like to request is hopefully they improve their breakfast menu.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean veiws an vegetation
Stayed 6 nights in Mar 2024

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a peaceful week and we found it at sunset!
Stayed 7 nights in Feb 2024

8/10 Good

Lori Mills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, beautiful beach, good food. Things to improve: drinks (not good), bathrooms cleanliness near pool and in main lobby. Staff was nice and food was good.
Stayed 4 nights in Feb 2024

10/10 Excellent

Traimont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went very well at my stay at Sunset. The staff was nice and helpful. The area was always cleaned. The buffet was AMAZING everyday! Shoutout to my guy Jorge in the buffet side. He took care of me for my birthday! My only complaint is the guest pass situation which is very strict and expensive
Stayed 4 nights in Feb 2024

8/10 Good

Geisy, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities
Peaceful, great service
Stayed 6 nights in Feb 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Amenities
wonderland and home at the same time
Stayed 10 nights in Feb 2024

8/10 Good

Nathan

Stayed 2 nights in Feb 2024

10/10 Excellent

Cirenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were great!
Stayed 4 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, and the rooms were very clean
Stayed 3 nights in Feb 2024

8/10 Good

lynda

Liked: Cleanliness, staff & service
Good property and great staff. The rooms are a little dated but we didn't spend much time inside. Super convenient to everything.
Stayed 3 nights in Jan 2024

2/10 Terrible

Rogger Alexi

Stayed 6 nights in Jan 2024

8/10 Good

Adolfo Rivera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are ***crocodiles**** in the laguna and the staff doesn't warn you until you see one of their few, not very well placed, signs. Our room was right in front of the laguna and neither front desk nor concierge told us anything. There are no signs in the lobby or on the way to the room and in the morning we walked outside and stepped right into the laguna without knowing. We saw the signs later, right where they give out the kayaks! The amenities are nice, area is pretty and quiet. Perfect for a couple get-away. The pool was very cold but it was January and cloudy most of the days, so we are sure in the summer and with hot sunny days it's perfect. Front desk staff is not that friendly, the best are the restaurant staff and waiters, Yire was our waitress most of the days and she was lovely. Giovanni at the pool bar was very friendly as well. We didn't like that they try to force you to visit their other hotels (Cancun basically has become a tourist war between hotels and the government tourism agency... when we told them we weren't buying tours from them or going to the other hotel they were not very happy with it or with us... hard for them not to show it in their faces...). Food was good, the tepanyaki was cool, beverages were ok. Overall it as a good choice, the hotel is lovely and we recommend it, but watch out for the crocs! We saw a few.
Stayed 6 nights in Jan 2024

10/10 Excellent

Innez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly vibe food and music entertainment classes
Stayed 3 nights in Jan 2024

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Jullisa

Disliked: Amenities
Do not stay here!!! Very noisy construction!!! Terrible food!!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trip Advisor said A'HA Scuba was the best group to dive with (and they were right!), so we were looking for a nearby hotel in which to stay. The hotel that had A'HA Scuba was the Reel Inn/ Real Inn and it looked recently updated but small-- no restaurant. We stayed at Sunset Marina-- which ended up being next door-- a 5 min walk to A'HA. We stayed there b/c of the Food reviews online and were very pleased. The bar at La Pergola was so good that we honestly had trouble wanting to go anywhere else. We did one meal at the fancy (not included) place, and one meal at the Pizza place and ALMOST did a meal at La Vela, their Japanese place, but the Bar at La Pergola was so lovely we always ended up back there. Fresh fruits, veggies, salads and cheeses at every meal. There were lots of vegetarian options and fish available at each meal along with yummy pulled pork and tender chicken options every meal as well. We stayed in room 511 and enjoyed our Lagoon view where the Great Egret hunted each dawn and dusk. We even saw a crocodile swim past. When we closed the outer door to our hallway it was plenty quiet from the street noise. The plants are beautifully kept and the property has a whimsical Dr. Suess-y feel to it. We had a great time and would totally go back! ProTip- get your ride from the Hotel arranged before you go. We got rooked at the airport ($110) while others said the buses work just fine for very little, and Uber was reportedly less than $10 for the 30min ride
Stayed 3 nights in Jan 2024

4/10 Poor

Laurie Georgia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, comfortable
Stayed 2 nights in Dec 2023

8/10 Good

Aman

Travelled with partner
Stayed 1 night in Dec 2023

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting service, at the reception, restaurants and orders for room services was taking incorrect including entering the wrong room number. Found roaches at the main buffet restaurant, employee kill the roach and kicked to the side, leaving the roach exposed. The food serving time was disgusting, dining in or at room service. The person taking the orders send our food to the room 130 instead of 103.. 4 white toast and 2 expresso coffe takes more than 1 hour... Azucar Restaurant was not included on the ALL INCLUSIVE, everything they serve had to be paid, only you count with the Asian restaurant and the buffet, that dosent serves buffet because being in the slow season, they don't feel like throwing food away, and de menu is very limited. Expend few more dollars and get a better place for your vacation.
Stayed 3 nights in Sep 2023

8/10 Good

Cecilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okey, Very Good
Stayed 7 nights in Aug 2023

10/10 Excellent

Reham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place . The staff are amazing. The place is quiet and clean.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, just be aware that some rooms are up 3 stories :) Restaurants and food were great- delicious with a great variety. Entertainment and daily activities run by the "pink ladies" was awesome. Loved my room and all inclusive amenities.
Stayed 5 nights in Jul 2023

10/10 Excellent

Laurie

Stayed 6 nights in May 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023

6/10 Okay

Carlos Gamez

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Some of the staff were not cooperative and helpful several times.
Stayed 3 nights in May 2023

2/10 Terrible

carlos

Stayed 2 nights in Feb 2023

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like how the bartenders treated you like family. I didn’t like how some waiters had an attitude as if they where the ones paying for everything.
Stayed 7 nights in Mar 2023

8/10 Good

sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was poor. They upgraded some of the rooms but didn’t say & as the lead person we were given the worst room. Terrible
Stayed 2 nights in Mar 2023

6/10 Okay

Lisa Van

Stayed 6 nights in Mar 2023

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at sunset marina for 6 days in February. Everything was lovely. They have a shuttle to and from the airport, amazing food and dessert. The pool was great, we especially loved the out door seating and the hot tub. The service was fantastic, everyone is amazing super friendly and really makes you feel comfortable. The rooms were also lovely, very clean and spacious. 10/10 experience, would definitely recommend and I’d certainly go back again :)
Stayed 6 nights in Feb 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All the crew very nice and have a good customer service. Vela the japanese restaurant the best and specially Ivan Andriana, Julie have a best customer service, they are best and beyond services, obsolete recommended!
Stayed 3 nights in Feb 2023

8/10 Good

Gladys

Stayed 1 night in Jan 2023

10/10 Excellent

Lalaine May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am impressed with the quality of service they provide with their guests. The staff are very courteous.The food they serve is fresh and very delicious. The Marina itself offers a lot of amenities and activities for their guests. And then you can hop on the water taxi and explore their other hotels. A week of stay is not enough. Hahha! But we will come back to Cancun and stay in Sunset Marina again.
Stayed 6 nights in Jan 2023

6/10 Okay

Maria de los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2023

2/10 Terrible

SILVIA

they did accept my expedia reservation and asked me to rebook through them for more money.
Stayed 1 night in Jan 2023

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, the food wasn’t edible, the alcohol was all off brand and made us sick. We got food poisoning also in the final day of our trip
Stayed 3 nights in Dec 2022