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Reviews of Royal Solaris Cancun - All Inclusive

4 out of 5
Royal Solaris Cancun - All Inclusive
Boulevard Kukulcan Km 20.5, Lote 64, 2a etapa, Seccion A, Zona Hotelera, Cancun, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 785 out of 1796 reviews" "
Rating 8 - Good. 468 out of 1796 reviews" "
Rating 6 - Okay. 272 out of 1796 reviews" "
Rating 4 - Poor. 133 out of 1796 reviews" "
Rating 2 - Terrible. 138 out of 1796 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Cynthia, Katy

Liked: Cleanliness, staff & service
This is an adequate resort if you're on a budget. The location is 15 minutes from the airport, it is right on the beach and accommodating enough. The service staff is wonderful, attentive and always smiling. The food was average, nice display and variety but quality is 5/10. The room was nice enough but lacking in few basics such as towels (other than bath towel) lacking water since you can't drink from the tap and few other needs. It was not bad and like I said if you're on a budget then you get what you pay for.
Stayed 3 nights in May 2024

10/10 Excellent

Sanaz Mohajer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was super clean,nice staff,perfect for kids and family
Stayed 5 nights in May 2024

8/10 Good

asif

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 3 nights in May 2024

10/10 Excellent

Baer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in May 2024

6/10 Okay

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Camile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Richard

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience in this hotel stayed in Rm1109 first night find roaches in room took pictures and took it to front desk . The person in front desk had a bad attitude when told them they had roaches. Second every time called front desk because needed something they will say will go in 5 minutes never showed up had to constantly call them to get service we needed. The place did not look like it did in pictures very old my parents room was leaking from AC they did a Mickey Mouse fix. I don’t recommend staying here. Pay a little more and get a way better hotel.
Stayed 6 nights in May 2024

6/10 Okay

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service
Property a bit out to date. restroom mirrors old and were peeling. The outside structure walls were black. Certain areas in the pool area were also black under the edge of the tile. Staff was amazing always striving for us to have a great time. Food was repetitive in the common area of dinning. all restaurants were amazing. Marco polo was the best. What I didn't like was the determination they had to try and sell you a hotel membership. We want to go and relax and enjoy from the moment we get off the plane someone is trying to sell us something. Traveled with my daughter and a 2 year old. kid area was amazing. We stayed five nights definitely excursions were needed not a place to just stay at the hotel and enjoy you will get bored. Night shows were awesome too they had a good variety all five nights.
Stayed 5 nights in May 2024

6/10 Okay

Tamara, Garner

Travelled with group
Liked: Cleanliness, staff & service
David the waiter was extremely nice
Stayed 3 nights in May 2024

10/10 Excellent

Johnson W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & food options. Relaxing vacation any day.
Stayed 4 nights in May 2024

10/10 Excellent

jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 7 nights in May 2024

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 4 nights in Apr 2024

10/10 Excellent

Lizabeth Estevez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family-friendly, the kids had a blast. Lot of entertainment day and night. Varied food and drinks. The beach was the only we didn't use, kind of dangerous for the kids. Other than that perfect place. We'll be back for sure.
Stayed 4 nights in May 2024

10/10 Excellent

Harpreet Kaur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were so welcoming which is always a great experience booster. The food options were great, the pool and the music and swim up bar was also really a good experience. Id recommend this resort for couples and families.
Stayed 4 nights in Apr 2024

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property over all wa great just didn’t like how everything closed at 10 including food
Stayed 3 nights in May 2024

2/10 Terrible

Aminata

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I did not like the fact that the bar closes too early. Most people go to cancun to have fun, so keep the bar open. They also close the restaurants early so They can charge extra for room services. Everything is money driven.
Stayed 3 nights in May 2024

8/10 Good

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nos gustó mucho el hotel , está muy cómodo ,los animadores de la piscina hacen mucha actividad variada todos los días.
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here with the girls <3 and had so much fun here. All inclusive so i had a nice time at the pool bar and would have drinks at the beach. Enjoyed the snacks here that had my fav jicama y cucumbers wouldve been nice if they had tajin as a spice option. I enjoyed breakfast the most :) had a diverse selection of the sweet bread. Ate conchas cookies and orejas. I also really liked eating the chilaciles they made with salsa verde. They had a omelette bar and pancake waffle french toast bar. My cousin mentioned the orange juice taste like sunny d. it did have a sweet taste i just got cafe con leche. We also reserved dinner at one of their restaurants, some restaurant had openings and some didnt but we picked what worked for us. The restaurant by the pool and the food was interesting. Shoutout to our waiter Jonathan who helped recommend food for us and not order the same food together. He was really funny and sweet. The churros were so good ate some with the ice cream they had. Would see daily activities by the pool area which was cute. Saw a live violin performance! By the other pool area which had the jacuzzi’s. The staff was nice :3 shoutout to all the maintenance crew who make the resort so beautiful and service workers make us feel comfortable. Overall a good first time budget friendly resort ! It was my first time in cancun and a good home during my stay. Public transportation is close by
Stayed 3 nights in May 2024

10/10 Excellent

Nancy

Stayed 5 nights in Apr 2024

6/10 Okay

Vakhtangi

Liked: Cleanliness, staff & service, amenities
its all right hotel but price is to expensive. in this price we could get better vacation in other countries.
Stayed 6 nights in Apr 2024

10/10 Excellent

Joella Gnonneo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, kids friendly, food is good, staff is nice. No comply
Stayed 5 nights in Apr 2024

10/10 Excellent

Nancy E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To many stairs
Stayed 6 nights in Apr 2024

4/10 Poor

Talon

Travelled with family
Liked: Staff & service
Property was decent, pools were decent, staff was great. Room was small and extremely noisy hearing every car that passed and music from rooms 2-3 down that weren’t even blasting it. AC was not working the entire first day. They called staff and they responded promptly but spent 60 minutes in my room at 9:00 P.M. trying to fix it while my family was going to bed, continued to have issues throughout the stay. Food was similar at every restaurant despite being “different”. Again, staff was awesome, but overall experience was just okay, and doesn’t compare to other all inclusive resorts I’ve stayed at.
Stayed 3 nights in Apr 2024

10/10 Excellent

Fatima

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Royal Solaris. We enjoyed everything about it the staff is amazing here, my kids loved the mini club and ladies there were very friendly overall if you are looking for a nice vacation in Cancun where kids and adults can enjoy them selves pick Royal Solaris you wont regret it. We will definitely come back here again.
Stayed 5 nights in Apr 2024

2/10 Terrible

Gabriela Lissett Nunez

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was horrible very very rude I hate that place
Stayed 5 nights in Apr 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Sudip

Travelled with family
We have stayed last year as well to celebrate our 10th Anniversary and we loved it. As such we went that year as well to celebrate our Anniversary. But compare to last year hotel standard has dropped quite significantly which we noticed as we can clearly find the differences. Room: We stayed for 6 nights. Linen provided were old and had some marks on it. When unaddressed housekeeping staff they didn’t changed it as I belive they didn’t understand as they don’t speak English. Mini fridge should have been replenished everyday. Mini fridge consists of few soft drinks and 2 beers. We may have had 2 beers out of 6 days but that doesn’t mean they will not add beers in the mini fridge if we are not drinking them and even water bottles. I called reception and she mentioned that someone will come and replenished but it never happened. Stand if service has gone down quite low. Food: I belive the quality of chef and quality of food has deteriote significantly. During breakfast time chef use to use fresh mushrooms and not canned mushrooms compare to last year. Choices of food has gone down. Requested for bacon but server mentioned they ran out of it. We went to live counter for omelette. I am sure the chef is trainee and we requested to have peppers, onions, mushrooms, spinach on the omelette. I couldn’t belive in my eyes the chef just put everything on the pan and not even 30 secs he put all the required veggies on the omelette.Veggies were raw and uncooked. Overall not satisfying.
Stayed 6 nights in Apr 2024

8/10 Good

Gurdeep Singh

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Brendy

Liked: Cleanliness, staff & service, property conditions & facilities
nice family area
Stayed 2 nights in Apr 2024

10/10 Excellent

Purbita Saha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful and accessible.
Stayed 4 nights in Apr 2024

10/10 Excellent

Angelica

Travelled with family
Liked: Staff & service, property conditions & facilities
Love it!
Stayed 3 nights in Feb 2024

10/10 Excellent

Maria, Justice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Fatima

Travelled with group
Liked: Cleanliness, staff & service, amenities
If you're not picky on food, this is a great property with amazing views.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria Katrina N

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 6 nights in Apr 2024

8/10 Good

Lazar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great in the hotel, except that the door card was often blocked and we had to go to the reception for renewal, but the taxi drivers at the airport are very rude and extremely expensive. I don't like the fact that there is no organized transportation to the hotel and back, but you need extra you pay. From the airport to the Royal Solarius Hotel In just 10 minutes 85 USD. That's very bad
Stayed 7 nights in Apr 2024

6/10 Okay

Olivia

Travelled with partner
Liked: Staff & service
Overall good experience
Stayed 4 nights in Apr 2024

10/10 Excellent

Maximina

Stayed 4 nights in Jan 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food. Much better than usual for a all inclusive
Stayed 3 nights in Apr 2024

6/10 Okay

Bijeeta BhiochhiBhoya

Stayed 4 nights in Apr 2024

10/10 Excellent

Marites

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really friendly and helpful. The hotel is great and clean. A lot of variety of food and drink. Overall really good experience.
Stayed 7 nights in Apr 2024

8/10 Good

julissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Les repas sont vraiment bons grâce à des stands qui réalisent les plats à la demande. Chambres très bien insonorisés Équipements enfants parfaits Par contre musique très forte autour de la piscine, heureusement c’est tranquille sur la plage. Pas de souci pour avoir un transat, mais ils sont collés les uns aux autres sans aucun espace Nous avons passé un excellent séjour en famille. Prix élevé pour une personne nous ayant rejoint en cours de séjour et partageant une de nos chambres, presque aussi cher que notre séjour comprenant le billet d’avion de France.
Stayed 7 nights in Apr 2024

6/10 Okay

David R, Hebron

Travelled with family
Liked: Cleanliness, staff & service
First, the not so great. Food was very subpar. Buffet was small with limited options along with a menu that seemed to repeat continuously. This was true for all dining times. Also, it was very difficult to make reservations for the reservations only restaurants using the app as dates and times were always full. This was true even when viewing 2-3 days out. Food was average at best at these venues. Room service was prompt but again food quality and selection were just bad. On the bright side, service at the Pool Bar and the Lobby Bar was really good. Friendly and fast with ice cold beer on tap. Every employee we met was extremely friendly and made us feel welcome. Our housekeeper, servers, and bartenders were really on it. Never struggled to find chairs at the pool or beach and we had lots of fun in the sun. Our kids (11 year old twins) made friends with others and enjoyed their time playing in the pool. Nightly entertainment was really good and made better with drinks from the Lobby Bar. Made it to Isla Mujeres again which did not disappoint. Playa Norte was beautiful as always. When we ventured off property, we traveled using Uber. Fastest pick up service of anywhere I’ve ever visited along with the most affordable fares. Highly recommended. Traveler tip: watch your bill/receipts for every purchase. We had had a cashier at Oxxo (near hotel), a salesman for Ultramar ferry tickets (on-site), and a server at Wolfgang Puck’s (airport) try to overcharge us.
Stayed 7 nights in Apr 2024
Response from Customer Service. on 14 Apr 2024
Dear David RWe appreciate your comments about your recent stay at our property.We regret not having met your expectations with our services, we appreciate your comments and immediate corrective measures were taken where necessary, we have shared your comments with the different areas to continue working on improving our services.Cordially.

10/10 Excellent

Saruul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service. on 14 Apr 2024
Dear SaruulThank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

Nazanin, Ottawa

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Customer Service. on 14 Apr 2024
Dear NazaninThank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

6/10 Okay

Hillary

Travelled with family
Liked: Cleanliness, amenities
I can honestly say i had my hopes a little too high with the place. The food was very low in quality i almost felt like a dog :( i didnt eat much during my stay here because almost everything had little no flavor or just didnt look appetizing. I ate fruit when it looked clean. Everything tasted like the air (if you stayed here you know what i mean) its like we were eating week old food. The staff was lovely but some of them were treating customers who were not hispanic poorly compared to the Spanish speaking ones
Stayed 3 nights in Apr 2024
Response from Customer Service. on 14 Apr 2024
Dear HillaryWe are very sorry to hear about all the disappointments you had during your stay. On behalf of all the staff I wish to offer you a sincere apology for the failure in our service.Make sure that we use all the comments we receive from our guests as a guide to improve our services in the areas where we need more work, we will reinforce these issues with the areas involved.Sincerely.

6/10 Okay

Julio

Disliked: Staff & service
The property is nice the rooms are clean but the food does not have a great variety for my opinion and make sure you make dinner reservations ahead of time. You can only make one dinner reservation at a time but if don’t do this you will not be able to eat a the nicer restaurants.
Stayed 3 nights in Jan 2024
Response from Customer Service. on 14 Apr 2024
Dear JulioYour feedback is of great importance to us, as it helps us create strategies that will help us improve each and every day the service we offer our guests. Coming soos we have big renovation plans for our rooms. We agree that there is always room for improvement and your suggestions are very much appreciated. We hope to see you again to improve your perception.Best Regards.

8/10 Good

Jitenbhai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort to stay with kids. Great pool activities throughout the day. Food is also good and have different menu items In buffet. Over all really good. Pool side Pizza was the best for us.
Stayed 7 nights in Mar 2024
Response from Customer Service. on 5 Apr 2024
Dear JitenbhaiThank you for your kind rating of your stay with us.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

6/10 Okay

Amarelys J

Travelled with family
Liked: Cleanliness
I liked the location near the airport but I did not like the food at the buffet, very poor quality, and the restaurant’s options very limited. They only allowed 1 reservation at the time, sometimes they had no availability.
Stayed 4 nights in Mar 2024
Response from Customer Service. on 5 Apr 2024
Dear Amarelys JThank you for sharing with us your experience about your recent stay.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.