Dear Nadeen Bashar salah,Thank you very much for choosing us.Also, we thank you for taking the time to share your impression of your recent stay. Moreover, we would like to highlight that our Front desk is multilingual, however, it is possible that in the event of hiring new staff, some might still be in training and do not have a level as high as the rest. If guests have difficulty making themselves understood, they always have the option to talk to our management team, who will be delighted to attend their needs.We will send your comments to management, in case the standards have not been fulfilled at some point.Best Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Galina,We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read that we did not get everything right. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. Please accept our apologies for any discomfort, we really apprecxiate your compliments.It is our hope you will consider a future visit, in order to experience the level of hospitality that is typical of our hotels.Best Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager