Aerial view

Reviews of Grand Park Royal Cancun - All Inclusive

4 out of 5
Grand Park Royal Cancun - All Inclusive
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 1044 out of 2095 reviews" "
Rating 8 - Good. 547 out of 2095 reviews" "
Rating 6 - Okay. 244 out of 2095 reviews" "
Rating 4 - Poor. 124 out of 2095 reviews" "
Rating 2 - Terrible. 136 out of 2095 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael Lyle, Greenwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: 1. Food options were good. 2. Friendly employees. 3. Activities and entertainment. 4. Cleanliness. 5. Beach views and location in hotel zone. Disliked: 1. The Air Conditioning in rooms was very poor. 2. There isn't enough poolside lounge chair seating. 3. Live music is very loud in the rooms until 10:30p nightly. 4. Timeshare sales requests are always annoying. 5. Very windy during the day.
Stayed 6 nights in May 2024

10/10 Excellent

Kimberly, South Fulton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed every minute exploring the resort. The Skybar is a vibe for late night drinks, music not so good though. The restaurants were upscale and they treated us like we are appreciated. I'd recommend my friends.
Stayed 4 nights in May 2024

6/10 Okay

Julia

Travelled with family
** Mid service 1. The staff will cover their own! I trusted these people with leaving my items in my room however the cleaning personnel went through our bags wallets and stole money left in our bedroom. Brought this to the “manager’s” interest and said there was nothing that could be done & insinuated that we took our own funds. He claimed they saw us leave with our belongings however, we never left with the bag which contained the funds. 2. The taxi service HERE is a scam. I was charged about 25 USD for a drive to coco bongo area (approximately 5 minute drive at the time). They see Americans and will up charge you, better off taking a taxi on the street ordering Uber. 3. The food is MID. There is a limited variety of food and doing “reservations” is a waste of time. You will wait 20 extra minutes after reservation and wait an extra 45min - 1hrs for your actual meal.

8/10 Good

Leticia Guadalupe Campos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Noreebeth

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Ma
Stayed 4 nights in May 2024
Response from Guest service. on 26 May 2024
Dear Noreebeth, Thank you for choosing our Resort for your recent vacation in the Mexican Caribbean.Without a doubt, the satisfaction of our guests is our priority.We regret not having met your expectations.We will review compliance with our demanding service standards and work internally to improve.We hope you will give us the opportunity and visit us in the near future.SincerelyGuest Service

10/10 Excellent

Ronan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area
Stayed 6 nights in May 2024
Response from Guest service. on 26 May 2024
Dear Ronan, Thank you very much for the magnificent evaluation that you have shared.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

mentor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything excellent, the service it was amazing no matter if you at the beach or in the bar they always provide with a cold drinks service was amazing besides that everything else was fantastic we had a very great time
Stayed 7 nights in May 2024
Response from Guest service. on 25 May 2024
Dear Mentor, Thank you very much for the magnificent evaluation that you have shared.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful. The food was just Ok. Ran to the bathroom every time I ate there.
Stayed 3 nights in May 2024
Response from Guest service. on 25 May 2024
Dear Melissa, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

Yeymi

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I didn't like it. got a different room vs what I reserved and paid for. this was my only issue.
Stayed 2 nights in May 2024
Response from Guest service. on 25 May 2024
Dear Yeymi, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

8/10 Good

sani

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property and good service. Main buffet restaurant lacking more food option and food quality.
Stayed 5 nights in May 2024
Response from Guest service. on 25 May 2024
Dear Sani, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great service. We loved the views and the beach. We will definitely be back!
Stayed 5 nights in May 2024
Response from Guest service. on 25 May 2024
Dear Paul, Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

Leull

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service by staff
Stayed 4 nights in Mar 2024
Response from Guest service. on 24 May 2024
Dear Leull, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

Rosalinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great adult pool area, friendly staff, the workout room needs to be updated and bigger. There’s only 2 treadmills
Stayed 4 nights in May 2024
Response from Guest service. on 24 May 2024
Dear Rosalinda, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

8/10 Good

Grayson Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the royal tower and loved it. We got special benefits like dining options and a butler to make our reservation for us. We hated the main buffet so I’m happy we had the extra dining options
Stayed 4 nights in May 2024
Response from Guest service. on 21 May 2024
Dear Grayson Spencer, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

YOICHI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing!
Stayed 3 nights in May 2024
Response from Kind regards, Guest Service on 21 May 2024
Dear Yoichi,Thank you for sharing your comments regarding your recent stay.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and beautiful property. Jessica my online guest butler was outstanding.
Stayed 3 nights in May 2024
Response from Sincerely, Guest Service on 21 May 2024
Dear John,Thank you for sharing your comments regarding your recent stay.It is an honor to have hosted you and to know that you enjoyed the quality of our food and the service provided by our staff, especially Jessica.We look forward to welcoming you on your next Cancun vacation!

8/10 Good

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant experience
Stayed 5 nights in May 2024
Response from Best regards, Guest Service on 21 May 2024
Dear Stanley,We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

8/10 Good

DARRIO

Liked: Cleanliness, staff & service, property conditions & facilities
What I like the most was the staff member was friendly
Stayed 3 nights in May 2024
Response from Best regards, Guest Service on 21 May 2024
Dear Darrio,We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to your well-being.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The only thing i didn't like was them trying to get us to buty a time share
Stayed 7 nights in May 2024
Response from Kind regards, Guest Service on 21 May 2024
Dear Tonya,Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations. In the same way, I sincerely apologize for the perception of staff pressure you share with us.Once again, thank you for the opportunity for improvement that your words offer us.

8/10 Good

Natasha

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Kind regards, Guest Service on 21 May 2024
Dear Natasha,Thank you very much for the magnificent evaluation that you have shared.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good. Staffs are very friendly. The rooms are older and we can hear noise from above and next door.
Stayed 5 nights in May 2024
Response from Guest Service on 20 May 2024
Dear NickThank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We hope to continue being your preference and it will be a pleasure to see you in the near future.Kind regards,

8/10 Good

john, Satellite beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing
Stayed 4 nights in May 2024
Response from Guest Service on 19 May 2024
Dear John Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

10/10 Excellent

Najah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to visit
Stayed 6 nights in May 2024
Response from Guest Service on 19 May 2024
Dear NajahThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

4/10 Poor

William J

Liked: Cleanliness, staff & service
The air conditioning in my room never get below 75 degrees and my ceiling fan was broken. The 2 pools needed double the amount of chairs. I had the worst prime rib (paid extra for), worst chicken parm, worst seafood tomato dinner and worst chinese food, in my life. And to cap it off, the whole hotel lost power for 4 hours on my last night there. The best parts were the amazing, friendly staff, the buffet breakfast and anytime all you can eat ice cream in the cafe.
Stayed 4 nights in May 2024
Response from Guest Service on 19 May 2024
Dear William JThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

8/10 Good

Ashraf

Travelled with family
Good place
Stayed 4 nights in May 2024
Response from Guest Service on 19 May 2024
Dear AshrafThank you so much for your kind review. An assessment like yours is very important to us as it motivates us to continue with the warm service that characterizes us. We sincerely wish you another opportunity to provide you with wonderful memories if you reward us with your visit again in the future.Sincerely

10/10 Excellent

Mohjyot

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was huge and the restaurants inside the property were excellent.
Stayed 5 nights in May 2024
Response from Guest Service on 19 May 2024
Dear MohjyotThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at this resort. Service was great & staff were very friendly. Food & drinks were very good & I liked that there was a adult pool option. Shows were good as well & the view from the junior suite was beautiful. Spa was excellent & reasonably priced. We didn't want to leave & will return. Its my 2nd time here. Also really enjoyed X Caret Park. Show was awesome 😊
Stayed 4 nights in May 2024
Response from Guest Service on 19 May 2024
Dear DeborahThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely

10/10 Excellent

Daniela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort!! Would definitely stay there again.
Stayed 4 nights in May 2024
Response from Guest service on 20 May 2024
Dear DanielaThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, great hotel and attention from personnel was so good.
Stayed 4 nights in May 2024
Response from Guest Service on 20 May 2024
Dear ArturoThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

8/10 Good

Anika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The view was immaculate. The only thing I would have wanted is access to all of the restaurants on the resort.
Stayed 4 nights in May 2024
Response from Guest Service on 20 May 2024
Dear AnikaThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Best regards, Guest Service on 18 May 2024
Dear Elton,Thank you very much for the magnificent evaluation that you have shared.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

10/10 Excellent

Sujany Sue

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, all the staff were so welcoming and helpful! Shoutout to the bartenders and restaurant staff (especially Gabino, Oliverio, Angel, Aurielo and Raymundo) for making amazing drinks and great conversation. The resort was beautiful and kept really clean!
Stayed 5 nights in May 2024
Response from Guest service. on 15 May 2024
Dear Sujany Sue, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

Emiliano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I had a great time. The food and drinks were excellent, the staff was awesome and the servers give you top tier service! The only thing is that our room was super hot the whole day for every day we were there. Not sure if the AC was not working properly or that’s just how it is. But other than that everything else was great. I will definitely recommend this place to friends and family that go to Cancun, and will definitely go back myself!
Stayed 5 nights in May 2024
Response from Guest Service on 13 May 2024
Dear Emiliano,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.It is very important to receive comments like yours, which motivate us to continue providing the service that characterizes us.We hope you will come back to visit us again in the future. See you always!

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This food could be a little better not what I expected. Be aware if you scheduling a shuttle to the airport they will not notify you about the ride. I honestly think this property is working with the taxi drivers
Stayed 3 nights in May 2024
Response from Guest Service on 13 May 2024
Dear AlexThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

6/10 Okay

Jestiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay. The views were amazing and the hospitality of the staff was incredible. We really enjoyed the butler service willing and able to assist with every need. There is room for improvement in the alcohol choice, there should be more top shelf liquor available. Also, we didn't find the food at the buffet to be too enjoyable. Aside from this, it was a nice stay.
Stayed 3 nights in May 2024
Response from Guest Service on 13 May 2024
Dear JestinyThank you for sharing your feeling with us.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We appreciate your comments and hope to have the opportunity to serve you again in the near future and change your perception.Sincerely

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Kind regards, Guest Service on 13 May 2024
Dear Jose,Thank you very much for the magnificent evaluation that you have shared.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

8/10 Good

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was satisfactory. My two critiques are food and beach/pool chairs. The food was very bland and mediocre. As far as the pool and beach chairs, it was a fight every morning to get one. The resort definitely needs to add more! On a positive note, the staff was absolutely amazing. We also enjoyed the adult swim up bar.
Stayed 6 nights in May 2024
Response from Guest service. on 12 May 2024
Dear Lindsey, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

2/10 Terrible

Jana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Clean, beautiful view, fun to have access to step down pool from patio.
Stayed 5 nights in May 2024
Response from Guest Service on 11 May 2024
Dear JanaThank you very much for taking the time to share your experience about your stay at Grand Park Royal.There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope you enjoy the rest of your stay in our sunny Cancún. Sincerely

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome vacation experience
Stayed 4 nights in May 2024
Response from Guest Service on 11 May 2024
Dear Israel, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to welcome you again, see you very soon.SincerelyGuest Service

10/10 Excellent

Irene

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2024
Response from Guest service. on 12 May 2024
Dear Irene, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

othman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful resort
Stayed 3 nights in May 2024
Response from Best regards, Guest Service on 10 May 2024
Dear Othman,Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with good price and great staff, room have a ocean view.
Stayed 5 nights in Apr 2024
Response from Best regards, Guest Service on 10 May 2024
Dear Kenneth,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.We hope to welcome you again on your next vacation in the Mexican Caribbean.

10/10 Excellent

Saurabhkumar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to beach and swimming pool. Beach was clean and hotel staff service was excellent.
Stayed 5 nights in May 2024
Response from Guest service. on 10 May 2024
Dear Saurabhkumar, Thank you for sharing your comments regarding your recent stay.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

Shreyansh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Resort in the Luxury Hotel. We booked the Royal tower room, and it was amazing. our personal butler, ( Rocia ) made sure that our stay is very comfortable form the very first day till we left. She went above and beyond with everything during our stay. Very kind and helpful. We did not have to worry about anything but to keep and enjoying ( as she would tell us everyday :-) ) Rozumel ( one of the staff from the Prime Rib restaurant ) was the coolest and most helpful person. One of the best waiter we have ever seen in the Resort. He made us feel so special everytime we go to the restaurant. Very kind and human being. Best resort to stay in the Hotel Zone in Cancun. we stayed there for few days, and it was really amazing. Do book the Royal Tower room. It will be cherry on the top.
Response from Guest service. on 9 May 2024
Dear Sheryansh, Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

Nelsi Venecia, detroit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more night activities and fun for the young people.
Stayed 5 nights in Apr 2024
Response from Best regards, Guest Service on 8 May 2024
Dear Nelsi,Thank you for sharing your comments regarding your recent stay.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to welcome you again, see you very soon.

10/10 Excellent

Sergio

Stayed 4 nights in Apr 2024
Response from Best regards, Guest Service on 27 May 2024
Dear Sergio,Thank you very much for the magnificent evaluation that you have shared.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

2/10 Terrible

Neel Amit, Rockledge

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Private beach access is great, hotel staff is ready to help. Rooms are terrible and need remodeling. AC wasn’t working in the room even after putting maintenance request.
Stayed 4 nights in May 2024
Response from Best regards, Guest Service on 6 May 2024
Dear Neel,Our commitment is to satisfy the expectations of our clients; on this occasion it was not possible to fulfill yours and we regret not having had the opportunity to take the necessary actions when you stayed with us.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We assure you that we will share your comments with the corresponding departments, we sincerely thank you for sharing them with us.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff went above and beyond to care for our needs during our stay at this beautiful resort.
Stayed 5 nights in Apr 2024
Response from Guest Service on 4 May 2024
Dear ManuelThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Amber

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Apr 2024
Response from Guest Service on 4 May 2024
Dear AmberThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Linda Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Guest Service on 5 May 2024
Dear Linda MaryThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely