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Reviews of GR Solaris Cancun & Spa - All Inclusive

4 out of 5
GR Solaris Cancun & Spa - All Inclusive
Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Cancun, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 1535 out of 3377 reviews" "
Rating 8 - Good. 896 out of 3377 reviews" "
Rating 6 - Okay. 485 out of 3377 reviews" "
Rating 4 - Poor. 243 out of 3377 reviews" "
Rating 2 - Terrible. 218 out of 3377 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 6 nights in May 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this resort, staff was amazing! I also loved how everything was walking distance, and me and my kids where able to get anywhere in the resort within minutes.
Stayed 6 nights in May 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very beautiful
Stayed 5 nights in May 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be back!
Stayed 5 nights in May 2024

6/10 Okay

Muhammad

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The place feels dated and apart from the buffet(last food service which ends at 10pm), snack bar(which closes at 5pm!) and deli(which closes at 7pm) there are no food options apart from room service which is 24hrs(the only saving grace but there is a flat $5 USD charge). There are also restaurants but they require a reservation. The staff is friendly for the most part but it really depends on who you interact with. I mean it touts itself as a 5star but it really should only be a 3 star.
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

yessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is not as huge but it was perfect for us and the kids. They offered fun activities and even my 8 and 16 year old enjoyed it. The food was great!! I love the mexican culture so to me it was amazing
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

NICOLE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is my second time staying at the resort and the front desk really dropped the ball. I communicated with them several times regarding dinner reservation since my arrival date was on my birthday and know the reservations book quick. Well ofcourse when i got there they couldnt accommodate me so i spent my 40th birthday at a buffet. I also emailed them heard of time asking if me and my guests could have adjoining rooms or atleast be close to each other. Well one room was on the 6th initially the other on the second floor. After a few request we did get rooms close to each other but it was almost like i was emailing a robot. 40th birthday is milestone and this resort let me down. Besides the front desk issues the bartender, housekeeper, waiters and anyone that we ran into were just so polite and friendly. However if your planning a special ocassion stay elsewhere
Stayed 3 nights in Dec 2022
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Bonnie J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all inclusive, 3 pools for different styles (games, play, quiet) beach, friendly staff, clean room daily
Stayed 7 nights in Feb 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Ritu

Travelled with group
Liked: Cleanliness, staff & service
Old castle style building, modern built rooms, beautiful ocean view, nice food options.
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Patrick John

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
everything is perfect. thank you gr solaris
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Marina

Stayed 9 nights in May 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Irvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. Food was good, staff was friendly, pool was fun, and rooms were nice.
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant options could be a little better in comparison to another resort I stayed at awhile back, but other than that, the access to the other hotels, the buffet, the staff, and so much more were excellent all around!
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Beckey louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this place. Food and staff was excellent. Walked to El Rey ruins. Walked on the beach every day. Has a massage wich was so awesome. Will be going back
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Poor

Jessica

Travelled with family
Disliked: Property conditions & facilities
Food options were repetitive at the breakfast buffet and dining room as well as the snack bar and cafe. Housekeeping showed up towards the end of the day which was extremely inconvenient to have them attempt to clean when you are trying to get ready for dinner. The doors to enter and exit a majority of the areas were extremely heavy, they should upgrade to automatic doors for safety. Family friendly but not much to do, would not stay here again or recommend to others.
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and staff was great
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Sofia Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Johanny Caba

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing
Stayed 5 nights in Feb 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

AnnMarie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, beds were comfortable and friendly staff. I enjoyed the nightly entertainment & music. Buffet style, food was not hot enough, great omelettes and Pizza bar. Overall it was good for the price. Members got special treatment than non members- beware!
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

yelena

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was windy and the umbrellas on the beach were not installed. Administration stated that it was done for our safety, for umbrellas can fall over. At the same time all other hotels to the right and to the left had the umbrellas on the beach. Many of us were cramped by the pool, like sardines, very uncomfortable and hot.
Stayed 8 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
We regret that this situation was not to your liking, however, one of our missions is to ensure the safety of all our guests. Likewise, by protocol we do not allow the use of an umbrella if we have bad weather since it can be a projectile and can cause any accident, we apologize for not having met your expectations on this occasion, we hope that you will give us the opportunity to visit us again to improve it.

2/10 Terrible

Miroslava

Disliked: Staff & service, amenities, property conditions & facilities
Customer service was terrible. Our AC did not work entire vacation! When they tried to fix it it still did not work or was extremely cold without able to adjust it. Front desk staff lied that there is no manager on site to help and they are only ones in charge. They pretended to dont hear when we called from the room. When I came downstairs there was a manager on site... The person who said will coke back after looking in the room for AC never came back even we were waiting. It was terrible!!! Never gonna stay in this hotel again. We plan to come to Cancun in November again with my frienda but definitely not into this hotel. Food was also low quality - had to problem to choose anything. Very dissapointing. We travel to Mexico every year and this was our first stay in this hotel.
Stayed 4 nights in Mar 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Doron Knox

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tg
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

BRIJESH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this trip
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Poor

Natalya A, damascus

Travelled with family and small children
Food was terrible. Very limited options
Stayed 9 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like friendliness and respect of everyone Didn’t like that there is only a little over an hour for live music in night time for dancing
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Keisha Michell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and nice the property was very clean. Food was good the pools were clean. Overall we had a great time I would recommend to my friends and family to stay there.
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

julie ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional! Beautiful hotel and kept very clean! Th here were many dining options and many dining options. The food was excellent!! The only bad thing was both mine and my daughter’s debit cards were compromised by the shuttle drivers, they refused cash and wanted our cards. So just beware of using your cards!! Tell them all you have is cash!! Otherwise it was a great vacation at a beautiful place!!
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Ana Del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Happened to see a couple people fall while walking back from the pool to where they are sitting and slip. You need some type of tape on the ground to protect the people from slipping. Skid plates or not exactly sure what they are called
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

6/10 Okay

Maya

Travelled with group
What I love this place is the Ocean that it’s so close to the Hotel pool, I cant be in the heat that long due to my health issue. But I had a chance to go to the ocean and back to the shed quick when I needed. Foods is OK, you get what you pay. Not enough employee that’s why there’s a lot of open table in a dining in restaurants that hard to get a reservation as it’s said it’s fully booked, but when we try to go in, they did take us and there w realized not enough staff . . We stay here with my girlfriend to celebrate our 60th birthday but nothing special .
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your needs.We hope that in the future you can choose us again and can enjoy and live the experience of the Solaris service.Regards!

8/10 Good

Ornis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this location and i enjoyed it as much as the first time. The staff was very friendly and the food very good.
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Terrible

Ke monte Jeovonne Devon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

4/10 Poor

Steven Alfred

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beds pillows were hard ,room towels to old rough , lobby needs longer party time , to much old music for older crowds, bar needs an upgrade on types of liquor, restaurant food was 2- out of 10 the only thing I really enjoyed was the brick oven pizza cafe buffet in the morning , buffet dinner was to American same food almost every night , I can go on and on but that’s all I wanted to say
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stay at the GR Solaris for the first time ever. So the saying is you get what you pay for, not here. You pay a lower then other resorts, but you get high quality service, the satff is extremely friendly and helpful. Everyone in the entire resort is very attentive to yoour needs. Great food selections, great nightly shows.very clean pools. The whole facility is very clean. Special gratitude to the entire kitchen staff, Alan , and Rene, weee very friendly and professional towards all guests, and specially to my wife and me, they prepared us a special dinner the night before our departure, it was homemade ceviche, the best we wver had. Now the bartenders they know how to make special drinks, Enrique and Carlos were very knowledgeable about different preparations of drinks. Waitress Lizeth always mede sure we were never witout drinks in our hands. The whole housekeeping crew kept our room very clean and freshly looking everyday. I would recommend GRAolaris to anyone who has never been to Cancun or even if you been to Cancun and never stay there try it. Youbwont be disappointed. We are already looking ahead to make a return trip to GR Solaris again this year. Every employee at GRAolaris keeo up keep up the good work. Many thanks for an unforgettable stay.
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Poor

Tausif

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Had requested late checkout when I checked in due to 2 year old baby but receptionist didn't care Plus staff speaks very less English
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

6/10 Okay

Gregory, Plymouth

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Ok, so like all resorts they’d like to upsell once you arrive, I get it, but with two kids melting down it was a little infuriating to try to sell us some extra packages once we checked in, we thought we were getting our bags delivered to our room but we’re ushered to a desk and told we could get a feee something but only if we signed up right now, hey nothing is free and was at least twenty minutes of back and forth to just say no thank you and then be told where we could request our bag delivery. So that’s the hello. The app the app the app, ok I’m no techno phobe but I came here to get away from my phone as well, but if you want a reservation or to know anything it’s all in the web..scan the qr and all your questions will be answered..wrong. The tv channel listing just says TV, there is no paper map in your room or a book on amenities, and all reservations go live at 7:00 and are all gone by 7:00, just stare at your screen to learn anything you want to know about GR, which does not stand for great. The food was mediocre on its best day. There is zero variety, and the burgers and dogs by the pool you wouldn’t serve to your enemy. And guess what else they don’t have as part of your unlimited food and beverage selections. No sparkling wine or champagne, that’s for preferred members only. Even on Mother’s Day my wife couldn’t get a mimosa, so she complained and finally after a half hour a manager said she would send up a bottle of champagne. But they never did. Out of letters
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Alexander Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for everything second time staying here! Lupita Salvador all star reason why I came back to this property! Rafael and Armando rock stars
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Terrible

Astrid

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room had many damages
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

8/10 Good

Terna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Destini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close and beautiful the beach was, the staff was amazing and so helpful.
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good atmosphere and staff
Stayed 7 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Ines B

Liked: Staff & service
Stayed 7 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for your feedback .I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Alimatou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love GR Solaris so much! This was my second stay at the hotel and it always meet my expectations. The staff is so friendly and helpful. The ocean view from the room is amazing and the amenities are great ( the night show for Mother’s Day was incredible!) I’ve met people there that have been going to this hotel for 7 years now, that tells you how nice it is!
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 14 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort with an endless amount of activities! Salsa dancing lessons, Zumba, yoga, shows, live music, Spanish lessons, a foam party, pool games and more! It was always a blast at Solaris
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 14 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Antonio, Woodside

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked it so much we became members, very comfortable.
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 14 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

SHANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rating: ⭐️⭐️⭐️⭐️ I recently had the pleasure of staying at this resort in Cancun, and it was truly a wonderful experience. From the moment we arrived, the staff greeted us warmly and made us feel right at home. The check-in process was smooth and efficient, and we were quickly shown to our beautiful room. (Upgrade to a lagoon view was $25USD) There's also a resort fee of 76.00MXN and room service now costs $5 USD per call. The resort grounds are impeccably maintained, with lush tropical gardens and pristine pools. We spent most of our days lounging by the pool, sipping on delicious cocktails from the poolside bar. The pool attendants were always on hand to provide us with fresh towels and ensure we had everything we needed. I felt like there was a lot of people so sometimes we needed to ask ourselves. The highlight of our stay was definitely the food and the excursions offered. The resort offers a variety of dining options, from casual beachside cafes to upscale restaurants. Every meal we had was absolutely delicious, with a wide range of cuisines to choose from. I especially LOVED the pizza bar . . . Get the Calzone!!! Overall, we had an amazing time at this resort and would highly recommend it to anyone looking for a tropical getaway in Cancun. The staff, amenities, and dining options exceeded our expectations, and we can't wait to come back again soon!
Stayed 7 nights in May 2024
Response from Hoteles solaris de Mexico on 14 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards