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Reviews of GR Solaris Cancun & Spa - All Inclusive

4 out of 5
GR Solaris Cancun & Spa - All Inclusive
Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Cancun, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 1442 out of 3212 reviews" "
Rating 8 - Good. 861 out of 3212 reviews" "
Rating 6 - Okay. 462 out of 3212 reviews" "
Rating 4 - Poor. 235 out of 3212 reviews" "
Rating 2 - Terrible. 212 out of 3212 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonnie at thefront desk bent over backwards for us. Also. The highlight of our stay was mr. Leon at the mexican restaurant
Stayed 3 nights in Apr 2024

6/10 Okay

LAKEISHA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful inside and outside. It was clean and smelled nice. The staff were friendly. I gave it a three star because the food was not good at the restaurants we were able to get in to. We never got a chance to make reservations at Marco Polo or Zai because there was never availability even when we tried to reserve a day in advance. The food we ordered from room service was cold and we didn’t have a microwave to even heat eat it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Van Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made my stay really enjoyable!
Stayed 5 nights in Apr 2024

2/10 Terrible

KARY

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was very unprofessional. I stepped on poop lobby bathroom.
Stayed 3 nights in Apr 2024

6/10 Okay

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I was satisfied with my stay at GR Solaris, however, there are some improvements to be made such as; enforcing the no smoking policy in the hot tub and also enforcing the abundant level of noise that penetrates the rooms coming from the hallway at all hours of the night.
Stayed 7 nights in Apr 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was absolutely amazing, but especially Darvin, Christian, Rubin, Yzrael and Nina! We’re already planning another trip to GR Solaris next year!
Stayed 6 nights in Apr 2024

6/10 Okay

merrick anthony

Disliked: Amenities
My wife sprained her ankle while we went on a tour and couldnt walk but the assistance provided within the hotel was disappointing. With the hotel's size and number of guests, they only have 2 wheelchairs in a dilapidated state. Staff were not very accommodating and we had to argue to let us borrow for a few hours without paying rental. Our tour reservation got messed up and we ended up waiting the whole day. Tours were disappointing.
Stayed 6 nights in Apr 2024

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Cassandra

Liked: Cleanliness
Stayed 7 nights in Apr 2024

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, staff & service
Def worth the price. Know what you’re getting in to. There a reason it’s cheap. Food is okay. Amenities are okay, but the price is great.
Stayed 3 nights in Feb 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 20 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Terrible

Ricco

Disliked: Staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the reservation system using a QR code to book for their restaurants which never worked so we had to eat buffet for 3 days. Also I didn't like the bars not opening until 11am and closing at 11pm. Mimosas should be available for everyone at breakfast and not only for resort members.
Stayed 3 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 20 Apr 2024
It has been a true honor to be your hosts in the beautiful destination of GR Solaris cancun We really appreciate your feedback and can't thank him enough for letting us know how we can improve.We hope to welcome you again in the near future.Regards!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Location was perfect. Property was clean. Food was always warm and very good.
Stayed 5 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 20 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Poor

Elizabet

Travelled with family, Travelled with family and small children
Disliked: Amenities
Food was not the best.
Stayed 3 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 20 Apr 2024
It has been a true honor to be your hosts in the beautiful destination of GR Solaris cancun We really appreciate your feedback and can't thank him enough for letting us know how we can improve.We hope to welcome you again in the near future.Regards!

10/10 Excellent

Razib

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very nice,friendly.Always ready to help.we are very satisfied.thanks
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 20 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money this place is fantastic. The food and drinks were just okay. The beach is absolutely gorgeous and the staff is amazing; everyone was always smiling and so nice. The entertainment staff was also excellent. Special shout out to Nina and Abraham from the entertainment team. Also to the pool waiter Angel. We are already planning to go back in a few months.
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 20 Apr 2024
Dear VincentThank you for taking the time to share your positive experience at GR Solaris Cancun . We are delighted to hear that you had a great time and that our friendly staff and excellent service contributed to your enjoyment.we take pride in providing a wonderful pool activities experience for our guests. We appreciate your acknowledgment of the variety of services and entertainment options available for both families and singles.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards,

10/10 Excellent

Zahra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I just wanted to express my immense gratitude to Isra and all his team members at the GR Hotel. Isra, as a professional physical trainer, expertly handles the yoga classes, gym workouts, and Aqua sessions in the pool, all of which are exceptionally professional and beneficial. Alongside his team, they've created an amazing atmosphere with Zumba dance sessions and other poolside entertainment. The nightly show programs truly make each evening a special and memorable experience, catering to everyone's interests. Isra and his team are incredibly energetic, patient, helpful, and welcoming individuals who truly made our trip fantastic. I want to thank everyone for their efforts and for making our stay wonderful. We're already looking forward to the possibility of returning to Cancun and visiting you all again! Thanks again,
Stayed 6 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 20 Apr 2024
Dear ZahraThank you for taking the time to share your positive experience at GR Solaris Cancun . We are delighted to hear that you had a great time and that our friendly staff and excellent service contributed to your enjoyment.It's fantastic to know that you found the yoga class – we take pride in providing a wonderful pool activities experience for our guests. We appreciate your acknowledgment of the variety of services and entertainment options available for both families and singles.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards,

10/10 Excellent

Madeleyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 20 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment staff at hotel is amazing. So fun and unique. Booking dinner reservations is a challenge but food options are a bit limited. Only 3 restaurants
Stayed 3 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive and observations experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 20 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 20 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Marco

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a good stay, only issues were that the walls were way too thin and that the bar closed at 11:50, way too early in my opinion.
Stayed 5 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive and observations experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, staff & service
Really great staff and location. Facilities were clean and the swim up bar is a wonderful convenience. The entertainment group was fantastic! Unfortunately the beds were rock hard and difficult to sleep in, and the food was very subpar. Overall great stay for the money!
Stayed 5 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service from our staff, we will certainly pass on your kind comments and congratulate them for their excellent work. Also your observations are very useful to improve our service. We hope to welcome you again in the near future.Regards!

10/10 Excellent

Dustin Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and place to stay. We loved it.
Stayed 8 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Terrible

Kaitlyn Mae

Travelled with partner
*BED BUGS* in room 1335 at Royal Solaris Cancun! I stayed at the Royal Solaris from April 6-14, 2024. For the first couple days my partner and I did not notice too many bites, but towards the end of our trip I was getting more and more. I thought it may just be something in the sand at the beach or mosquitoes, but after we got home I inspected our bites more closely and was horrified to discover that these were bed bug bites. I have bites on my feet, ankles, legs, chest, hands, and lip! I am extremely uncomfortable. We will most likely need to throw out our luggage and we are currently trying to salvage our clothes by washing/drying them at the highest temperature. I reached out to the hotel to make them aware of the situation. It took them over 24hrs to respond. They do not believe that they have bed bugs, which is why I am forced to leave this review. In their email back, they said they had fumigated the room, which I highly doubt within this timeline. I am disappointed in the way this situation has been handled as my partner and I spend a decent amount of money at this resort and I feel that an apology and compensation should be provided. This does not appear to be the hotels current plan. I do feel bad for posting this, as the staff there were overall good friendly people and I don't want this to reflect poorly on them. The resort was nice and the food was okay but current and future guests need to be warned about this situation as it is a health issue.
Stayed 8 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Dear Kaitlyn First of all we want to thank you for having chosen Solaris hotels for your vacation, we always want to know about the experiences of our travelers since in this way we can improve day by day. However, we are surprised by the topic of this publication;first, because unfortunately we did not have any reports during your 8 days of stay and for the last 3 days you had a black card so our housekeeping staff could not carry out the necessary cleaning of your room. Let me inform you that the hotel has very strict cleaning standards as well as a recurring fumigation program in order to offer safety and hygiene to all our travelers, since the issue of bedbugs is a global situation. Likewise, let us remember you that Cancun is a tropical jungle destination so the fauna is diverse, so bites and/or allergies can be very common when our guests are on tours. That is why our daily cleaning standards are very strict, precisely to prevent our facilities from presenting any inconvenience.Regards!

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service
Kudos to the hard working staff! They are respectful and helpful and so kind. The property has changed quite a bit in 7 years. A bit run down. The front desk people speak little to no English so it was difficult at times to get the point across. Overall, the food service, pool workers, bar workers and room cleaners were the most helpful. The food got to be very mundane after 7 days. But the fresh fruit was great.
Stayed 8 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Dear MichelleThank you for your feedback and for taking the time to post your vacation experience.Your comments are also greatly appreciated and will be taken into account in our future improvements and training. These details will be shared with our team to find a solution.Hoping to have your visit again in the near future.Kind regards

10/10 Excellent

Hassan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and friendly stuff Good food Great intertainment
Stayed 5 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

8/10 Good

Angel, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and good staff
Stayed 3 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Marie

Travelled with group
Liked: Staff & service
The food was terrible and the property/ rooms need to be updated. Staff was attentive and helpful.
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for take your time and share your comments with us, We are very sorry for the perception of the food and that none of the options that we handle have met your expectations, we would have loved to improve your perception.On the other hand, the menus are monitored regularly. We apologize they weren't of your taste. Nevertheless, we appreciate your feedback regarding this subject. Hopefully, you can give us another opportunity to welcome you again so we can enhance your perception of our hotel.Kinds Regards!

10/10 Excellent

Jhonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so good I became a VIP
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Elisabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful. Dining options weren’t the best. It was difficult to get reservations anywhere because you could only book 24 hours in advance. Staff was extremely nice and helpful!
Stayed 3 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Dear ElisabethThank you for the opportunity to let us know about your stay at GR Solaris.First of all, we are truly sorry for the inconveniences you encountered during your stay, This helps us know our areas of opportunity so we can provide better services to all of our guests. Your observations are highly valued and have been transmitted first-hand to the managers for the implementation of corrective measures where necessary.I hope we get the chance to welcome you again soon to experience the improvements.Cordially

10/10 Excellent

Vanessa Rossana Barco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly! I will come back to this hotel, I also like that they have an area for the kids! That's excellent! The staff is very kind and warm.
Stayed 6 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Maria E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its on a great area. The staff is very nice
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Shaneka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Staff was very accommodating. I would recommend that a live band can be added on a Friday night or over the weekend. It got a bit boring on the resort with nothing to do if you didn’t want to attend a show.
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for choosing our GR Solaris Cancun as the destination for your vacation trip. We appreciate so much your observations, actually w ehave live music certains days fo the week with the finality to provide differents experiences to our guests. We are always pleased to be your second home when you're in the area!!Regards!

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Great staff. Convenient location. I would highly recommend.
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on 15 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Teresa Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort and the service was impeccable! Bring extra cash for tipping because they deserve it. Drinks and food weren’t first class but were still very good for an all inclusive. There was a buffet style restaurant is what I enjoyed the most of the time. It was the most convenient. I didn’t try the restaurants because you have to make a reservation at least a day in advance which you have to get the QR code from downstairs. I recommend saving that to your home screen while on the resort, for quick access. There is also a stone fired pizza station outside as well as some quick bites (nachos, fries, chicken nuggets etc) by the pool). The facilities were well maintained and I was upgraded to a king ocean view room, which was amazing! The beach is literally right there as you step off the property. There is a bus station right in front of the resort which made for easy access to the city, and it’s only $1 (USD). My ONLY complaint were the room key cards. If you put it close to your phone or your credit card, the card deactivated and then you had to wait in line, if there was one, to get it reactivated. This happened to me 3 times. Where else do you put it except your bag or wallet with credit cards or your phone? Check in wasn’t too bad a little bit of a line but this is expected. I felt very safe and comfortable traveling alone as a single woman. Great stay!
Stayed 3 nights in Apr 2024
Response from Hoteles solaris de Mexico on 15 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Poor

Tracy

Travelled with family
The property is old, check out staff isn’t friendly, very disappointed with the check out process. We did turn in all the keys but the checkout staff made all of us had to be at the desk to get the bracelet back when my mother needs to use the restroom. They afraid that she continues using the property or what?
Stayed 4 nights in Apr 2024
Response from Hoteles solaris de Mexico on 15 Apr 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Ianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly stuff,received complimentary sparkling wine and room upgrade
Stayed 6 nights in Apr 2024
Response from Hoteles solaris de Mexico on 15 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Pedro Wiebe

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on 15 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Colton Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

zainab zamir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be updated. Rooms and bathrooms need updating
Stayed 2 nights in Apr 2024
Response from Hoteles solaris de Mexico on 15 Apr 2024
Thank you for taking the time to share your experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Dannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our trip was lovely! Dinner at Marco Polo was delicious! Dinner at the Asian restaurant was underwhelming. Daily buffet was good with many options. Drinks and atmosphere were also very good. My only complaint is that the walls are very thin. We could hear every person walking/talking in the hallways.
Stayed 3 nights in Apr 2024
Response from Hoteles solaris de Mexico on 15 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Rateb, Orland Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean and the ocean view is very clean and beautiful
Stayed 3 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Lawrence James Oevering

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice time at the resort. The pool area staff were great.
Stayed 4 nights in Apr 2024
Response from Hoteles solaris de Mexico on 15 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Iryna

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on 18 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Ilana

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time here, it’s close to the airport and had lots to do on the property. You can also take a shuttle to their other property to go out on kayaks. Food was great and all the staff were awesome. We would go back.
Stayed 7 nights in Apr 2024
Response from Hoteles solaris de Mexico on 15 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Angel Miguel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall this is a great hotel with good amenities and entertainment. The spa is very good. They immediately upgraded us with no fee when we arrived. The room service is not free, they have a $5 surchage and so there is no free food after 10pm. This hotel has one of the best entertainment and performers are top quality. However their pool bar staff is probably the worst I have seen in my life of traveling to . Often times we felt that staff walked past us to attend to our white counterparts. Whenever we asked for a drink, we didnt receive the same type of service that other white counterparts did. This happened in several occasions. Overall the hotel is good for the price, but if you are a “minority” you will not recieve the same type of service from the pool staff. It is shameful and should be remedied. Otherwise, I would not recommend that you visit here.
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on 15 Apr 2024
We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your needs.We hope that in the future you can choose us again and can enjoy and live the experience of the Solaris service.Regards!

8/10 Good

Rigoberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 7 nights in Apr 2024
Response from Hoteles solaris de Mexico on 14 Apr 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards