Exterior
Check availability

Reviews of GR Caribe Deluxe All Inclusive Resort

4 out of 5
GR Caribe Deluxe All Inclusive Resort
Blvd. Kukulcan Km 20.5, Lote 64, Section A, 2nd entrance, Hotel Zone, Cancun, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 613 out of 1397 reviews" "
Rating 8 - Good. 354 out of 1397 reviews" "
Rating 6 - Okay. 212 out of 1397 reviews" "
Rating 4 - Poor. 115 out of 1397 reviews" "
Rating 2 - Terrible. 103 out of 1397 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Fabiana D

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property is outdated. Elevator was not working. Very limited food options in the restaurant for lunch. The pizza option served by the pool is worth it, and the drinks as well. For dinner, the restaurants that require reservation offer very good food and good service. Entertainment is also very good. My 3-year-old daughter was amazed by the Disney show performance.
Stayed 5 nights in Apr 2024

8/10 Good

Laura Gwin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was not what I booked, elevator did not work most of the time, not much hot water when showering, only served cheap liquor
Stayed 4 nights in Apr 2024

10/10 Excellent

Meriem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My personal experience is that I spent 6 days at the GR Caribe resort from 04/20-26. Everything was smooth from checking in to checking out. Staff very friendly, helpful and went above and beyond to help. Facility may appear old for those who are looking for trendy or modern places, but to me it represented the Mexican architecture with arches and old furniture reflecting the country's culture, more modern style would be the next door Solaris hotel. Food was repetitive but there were 3out of 5 restaurants requiring reservation (still all inclusive) and you can make reservation the day before because they get booked fast. Restaurants offer international, French, Italian and Mexican menus with rotations. Beaches and area safe. We rode the bus to Mercado 28 for souvenirs purchases and the bus stop was at the front of the hotel and runs every 5-10min. Pools, music and night shows are shared between GR Caribe and Solaris and you can cross between both easily. I won't mind going back to the same hotel if it is for a relaxing break as it is in a quiet area. However, if you are looking for night life and traffic, I would say maybe go north, closer to Cocco Bongo area (approx. 10 min by bus), there is more entertainment and restaurants all time.
Stayed 6 nights in Apr 2024

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
It wasn’t terrible just aged for sure food options aren’t the best either
Stayed 7 nights in Apr 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Todor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is perfect
Stayed 3 nights in Apr 2024

8/10 Good

Hillary Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A low key, chill vibe that's great for couples and people who are just looking to relax. I love that there was an option to go to the resort next door, as there were activities over there and it was more lively. Basically, you get the best of both worlds. The food was great, the drinks were great, the ocean was beautiful, and every single staff member we encountered was excellent. The hotel is a bit older and they are working on some remodeling right now, so there were some hallways blocked off. No big deal. This was a great stay and I would definitely return!
Stayed 3 nights in Apr 2024

10/10 Excellent

LUCILA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean
Stayed 4 nights in Apr 2024

4/10 Poor

Samuel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The GR Caribe is an older facility that is only surviving because of the GR Solaris. The elevator did not work my entire 5 day stay and I was on the 4th floor. Very painful to go up and down stairs. My refrigerator also did not work and I reported it 3 days in a row and no one came to fix it.
Stayed 5 nights in Apr 2024

8/10 Good

Manuel Cabrera

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 3 nights in Apr 2024

10/10 Excellent

Janette Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 7 nights in Apr 2024

6/10 Okay

Abril, Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was nice and friendly. The hotel was clean. The food was good. The hotel is in need of some upgrades and repairs which seems they have started.
Stayed 4 nights in Apr 2024

4/10 Poor

Mathews

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They looped us into a 90 minute presentation to become a “member” and get cheaper stay in future. Near the end we figured it was just a timeshare presentation ( they name it something else) that needs thousands of dollars upfront cost. The high pressure sales pitch ruined our day and it took close to 2.5 hours. In the end they gave some useless freebies like a tshirt and a bag with their branding. They also gave a free photo session which we did not use. Future guests, Please decline invitation for “member preview” stuff. It’s going to ruin a day of your vacation.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and organized.
Stayed 7 nights in Apr 2024

10/10 Excellent

Yifan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness
Stayed 4 nights in Feb 2024

4/10 Poor

Elizabeth R

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve gone here every year for the past 6yrs. Sadly this was my last one. Check in lady was the most unwelcoming an gave any details or change in the property, for example this is an all inclusive but they now charge a room service fee, is not about the money was never informed. Then Ac broke, the whole time off my stay the elevator broke down, in order to work in one off them we had to push doors shut to go up was ridiculous to go through this. I’ve stayed in all inclusive nothing like this. Adrian $ Eli did there best at front but was just terrible. Never got my upgrade. Never got a king bed. It was my forth bday my group at check in order for the bday welcome for my room I didn’t get untill the afternoon before a day of check out. What make my stay great was Javier & Nancy by the pool servers. Amazing how they felt bad made sure my whole group was happy.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ilir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean friendly staff, food was served always with care most importantly clean environment and staff was wearing a hair net all the time
Stayed 7 nights in Apr 2024
Response from Customer Service. on 15 Apr 2024
Dear IlirThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator didn't work. We have to go up and down stairs, when i got there i was supposed to have a vip room and they changed it for a regular room. the food and the restaurants are good, the staff is kindness.
Stayed 4 nights in Apr 2024
Response from Customer Service. on 15 Apr 2024
Dear VictoriaYour opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer to our guests every day.We soon have major renovation plans for our facilities to be able to offer better services to our guests.We hope to see you again to improve your perception. We appreciate your suggestions.Sincerely.

4/10 Poor

Fernando Jesus, Redwood City

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service
Stayed 6 nights in Apr 2024
Response from Customer Service. on 15 Apr 2024
Dear JenniferThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

4/10 Poor

Deanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service
Stayed 3 nights in Apr 2024
Response from Customer Service. on 15 Apr 2024
Dear DeannaThank you for sharing with us your experience about your recent stay with us.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.

2/10 Terrible

Dawn April

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i booked i was told it was ADULTS ONLY!!!! THEIR WERE KIDS EVERYWHERE.
Stayed 5 nights in Apr 2024
Response from Customer Service. on 15 Apr 2024
Dear Dawn AprilWe appreciate your valuable comments about your recent stay with us.Regarding the incident that occurred, our hotels are 100% family-owned, we offer you our most sincere apology and the inconvenience that this situation may have generated.We hope you will give us the opportunity to serve you again in the near future and change your perception.Best Regards.Customer Service.

10/10 Excellent

Lisa B

Stayed 4 nights in Apr 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier and Aldo are the best employees ever at the pool bar
Stayed 6 nights in Apr 2024
Response from Customer Service. on 15 Apr 2024
Dear DennisThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good real food.
Stayed 4 nights in Apr 2024
Response from Customer Service. on 15 Apr 2024
Dear JesseThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

Sandeep singh

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but less food choices
Stayed 5 nights in Apr 2024
Response from Customer Service. on 15 Apr 2024
Dear Sandeep singhThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice, we would go back , as long as elevators work
Stayed 3 nights in Apr 2024
Response from Customer Service. on 15 Apr 2024
Dear RobertThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

4/10 Poor

Mary

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy, elevators not working, very outdated in everything. The outdoors pools are ok but we spent all of our tike at solaris side which is spectacular and clean.
Stayed 3 nights in Apr 2024
Response from Customer Service. on 15 Apr 2024
Dear MaryYour opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer to our guests every day.We soon have major renovation plans for our facilities to be able to offer better services to our guests.We hope to see you again to improve your perception. We appreciate your suggestions.Sincerely

4/10 Poor

radita

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Better have singles and ready to tip at every turn. Otherwise you get the weird looks. Place had hundreds of laying beds so get ready to have no space just chill and get all the drinks to not care for any space - and bring all the change
Stayed 2 nights in Apr 2024
Response from Customer Service. on 15 Apr 2024
Dear raditaThank you for taking the time to share your comments regarding your recent stay.We regret not having met your expectations with our services, we appreciate your comments and immediate corrective measures were taken where necessary, we have shared your comments with the Kitchen area to continue working on improving our food.Cordially

8/10 Good

Goverdhan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an excellent experience for 4 families
Stayed 3 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear GoverdhanThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

6/10 Okay

Varun, La Mirada

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Amazing place but old property. A lot of banging going around. Elevators were not working. But over all great for the price.
Stayed 4 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear VarunThank you for sharing with us your experience about your recent stay with us.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.

10/10 Excellent

Hemantkumar Sureshbhai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good
Stayed 3 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear Hemantkumar SureshbhaiThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear GrahamThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear MiguelThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

10/10 Excellent

Nikki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!!! Lovely resort. The staff were so friendly and great with kids. Very, very clean rooms. Our room was just a few steps to an awesome beach area. Enjoyed the water aerobics, theater, music, mini golf and kayaking that were all included. The Caribe side is more mellow and the Solaris side is more lively. Kids loved the beach and designated kids water park and jacuzzi. Food and drinks were good- especially loved the pizzeria. The only thing I wish was enforced was a no saving beach chairs rule. People put books and towels on all the poolside beds and chairs early in the morning and it seems they rarely become available.
Stayed 7 nights in Mar 2024

10/10 Excellent

Oksana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean, great food, my favorite was pizza by the pool and for lunch we went to the restaurant on the beach!! Which was the best!
Stayed 7 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear OksanaThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely wonderful! From check-in to check-out, they made sure we made the most of our stay. We’ll definitely be back! Shout out to Carmen at the front desk for being so friendly and always willing to help us with any questions we had!
Stayed 2 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear MonicaThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

6/10 Okay

Amy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pros: housekeeping did a great job cleaning the rooms, pool area was beautiful at GR Caribe and Royal Solaris, beach was small but well kept. Cons: elevators were not working. One set of elevators worked to go up only, on the other side of the building the elevators worked to only go down. Very inconvenient for those with mobility issues. Check in provided limited information about resort, we saw other guests getting tours and the information we were provided was minimal. We were traveling with a child and didn’t get any information about the kids club at check in. It was difficult to make reservations at restaurants, we were only able to eat at two of the restaurants that took reservations due limited seating at the restaurants. Service was subpar throughout the resort. One morning at the breakfast buffet we got a delicious iced coffee, the rest of our stay servers would tell us they didn’t offer it. It was difficult to get drinks from servers at the pool and at the buffet restaurant. Restrooms would close at the pool and there would be no signs, just staff standing near the door saying it wasn’t open and not telling you where to go. The food was not good, minimal flavor and variety. Alcoholic beverages lacked flavor, it was difficult to decipher differences in alcoholic drinks because they all tasted similar and lacked flavor. Tips: bring your own insulated cup. The resort uses small, flimsy plastic cups for guests. Towel clips are great for windy days.
Stayed 7 nights in Mar 2024

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and staff! My family had a great time!!
Stayed 4 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear JulieThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

Michelle, Thornton

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast was excellent Pool and hot tubs were cold
Stayed 7 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear MichelleThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drink were delicious! Staff waa very attentive, rooms (we had 2 adjoining) very comfortable. Would highly recommend!
Stayed 5 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear CalvinThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second stay at this hotel and it was just ok this time. Beds were terribly uncomfortable and room was smaller than last time we stayed. Foods is good, but breakfast staff is not very attentive, hard to get coffee. Overall good experience.
Stayed 6 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear RachelThank you for sharing with us your experience about your recent stay with us at GR Caribe By Solaris.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great. Everyone was friendly, and most of the staff spoke English if you did not speak Spanish. The only downside was the food. I had a hard time finding low-carb options besides salad.
Stayed 7 nights in Mar 2024
Response from Customer Service. on 15 Apr 2024
Dear PennyThank you for sharing with us your experience about your recent stay with us at GR Caribe By Solaris.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.

10/10 Excellent

Liubov

Liked: Cleanliness
Stayed 9 nights in Mar 2024
Response from Customer Service. on 28 Mar 2024
Dear LiubovThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

10/10 Excellent

Heidy x Madrid, Fall River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service. on 27 Mar 2024
Dear HeidyThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

10/10 Excellent

Beatriz Romero

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 6 nights in Mar 2024
Response from Customer Service. on 26 Mar 2024
Dear BeatrizThank you for taking the time to share your comments on your recent stay with us.Thank you for highlighting the warmth of our collaborators, for us all our guests are special and important and knowing that they made them feel comfortable during their stay fills us with great satisfaction.Best Regards.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service. on 27 Mar 2024
Dear PatriciaThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

Jenifer

Stayed 4 nights in Mar 2024