Dear Nancy: Thank you for sharing your kind comments with us. We really hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear AlexisWe appreciate your preference, we value your kind comments regarding our beach and facilities.We would love to welcome you back to our hotel on your future trips. Come back soon!Kind regards, The Management

Dear Mr. Brett.We are glad you have rated us and to know we have exceed your expectations, you may be sure this comment is going to be shared to Eduardo and Ivette whom has making very special your staying with us.We really hope to receive you again in a near future here, your home away from home.

Dear Pavlos: Thank you for sharing your kind comments with us. We really hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Thank you for sharing your kind comments with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Cindy, First of all allow us to thank your preference and for rating us, we are sorry we couldnt exced your expectations, we kindly ask if it is possible for you to share details with us regarding what we could improve to achieve 5 points of rating for your next visit.Thank you in advanced.

Muchas gracias por compartirnos sus apreciables comentarios. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano. Atentamente.

Dear Samuel: Thank you for sharing your opinion regarding your recente stay. We will brief our staff with the lenght of your comments. We can only offer our apologies and hope to have the opportunity of being your hosts back again if you change of mind at some point. Warm regards.

Dear Nayeli: Thank you for sharing your kind comments with us. We really hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Stefana, we are thrilled to hear you had an exceptional experience with our staff and service! It is our goal to ensure every aspect of your stay is enjoyable. Thank you for your kind words about our team. We are glad you felt welcomed and that our staff went above and beyond to enhance your stay. We look forward to welcoming you back in the future. Thanks for choosing us and sharing your positive experience!

Dear Fangzhi, thank you for sharing your experience! We're thrilled to hear that you enjoyed our beach location. We apologize for any challenges you encountered with restaurant bookings; we'll certainly look into improving this aspect for a smoother experience in the future. We're grateful for your positive feedback and look forward to welcoming you back on your next visit to Cancun!

Thank you for your rating, Obadare!

Thank you for your preference, Pritpal!

Dear Nicole, we appreciate your feedback and apologize for any inconveniences during your stay. We take your comments seriously and will address them to enhance our service and guest satisfaction. We're thankful for recognizing our staff member, Oz, and will convey your appreciation to him. We're glad you enjoyed the spa services. Your feedback is important, and we hope to welcome you back for an improved experience. Thank you for choosing our resort. Kind regards,

Thank you for yout rating and comments, Epifanio!

Dear Tyler, thank you for your glowing review of your stay at Altitude at Krystal Grand Cancun! We're delighted to hear that you enjoyed our exceptional service, delicious dining options, and convenient location near the clubs. We look forward to welcoming you back for another fantastic stay in the future! Best regards,

¡Gracias ppr compartir su calificación, Armando!

Dear Richard, thank you for your feedback. We're glad you enjoyed the views and facilities. We apologize for any issues experienced. We'll address these promptly. We appreciate your input and hope to welcome you back for a better experience. Best regards,

Thank you for entrusting us with your vacations, Whitney!

Dear Deepak, thank you for providing your feedback. We apologize for any inconveniences you may have experienced during your stay. We are eager to learn more about your specific concerns, so please feel free to contact us at any time. Best regards.

Dear Lina, we sincerely apologize for the inconveniences you faced during your stay at Krystal Grand Cancun. Your feedback is crucial, and we assure you that your concerns are being addressed with the team to prevent such experiences in the future. We appreciate your patience and hope you might reconsider giving us another opportunity in the future to provide you with the service you deserve. Please contact us directly if you ever have the chance. Best regards,

Thank you for sharing your rating, Teena!

Thank you for your preference, Melissa Marie! It was a pleasure to have you home. Kind regards,

Thank you for your preference!

Thank you for your preference, Teresa G!

Thank you for choosing us, Ronald. It was a pleasure to have you home. Kind regards,

Dear Phillip, thank you for sharing your experience! We're delighted to hear that you enjoyed our facilities and amenities. Our staff strives to provide 5-star service, and it's wonderful to know they succeeded with you. We look forward to welcoming you back in the future. See you soon!

Thank you for your preference. It was a pleasure to have you home! See you soon.

Dear Minar, thank you for your wonderful feedback! We're delighted to hear that you enjoyed our beach at our hotel. Our team appreciates your kind words about their helpfulness in meeting guests' needs. We'll certainly consider your suggestions as well. We look forward to welcoming you back for another fantastic stay. Kind regards,

We really appreciate your feedback, we just want to state that our food is homemade nor frozen. However we will take note and share your review with our chefs.

Dear Peter, thank you for sharing your rating. It will be greatly appreciated if you could explain to us the specific situations faced so we could follow up and make your stay better next time. Feel free to contact us at any time. Kind regards,

¡Gracias por su preferencia, Julio!

Dear Lorna, thank you for taking the time to share your positive experience! We are thrilled that you chose to visit us twice in the past three months. We look forward to welcoming you back for another memorable stay! Warm regards,

Thank you for entrusting us with your vacations!

Dear Tison, thank you for sharing your feedback. We apologize for the situations you experienced during your stay. We take your feedback seriously and are committed to providing a welcoming and inclusive environment for all guests. We will address the concerns you raised with our team, especially regarding the service and food quality, to ensure improvements are made. We appreciate your input and hope you have a more positive experience in your future travels. Kindly know that we would like to regain your trust and earn your preference once again. Kind regards,

Dear Devon, we deeply appreciate your valuable feedback. We sincerely apologize for any issues that you had during your stay, and rest assured, we are committed to resolving them. Your thoughtful suggestions regarding entertainment and seating areas have been duly noted. It warms our hearts to hear that Alejo and Jose left a positive impression. We eagerly look forward to the chance to provide you with an enhanced experience in the future. Wishing you safe and joyful travels ahead.

Thank you for preference, Diane! It was a pleasure to have you here with us. Kind regards,

Dear Clauris,We sincerely apologize for the experience you encountered during your one-night stay at our property. Ensuring a seamless check-in process is one of our top priorities for us here at Krystal Grand Cancun, and we deeply regret any inconvenience you may have faced. We are eager to gain a better understanding of your situation and take appropriate steps to rectify it. Our team will be in touch with you soon to provide a comprehensive follow-up.Warm regards,

¡Gracias por su preferencia, Luis Fidel! Fue un placer recibirles durante sus vacaciones.

Dear David, we apologize for the inconvenience you faced with the A/C not cooling the room adequately. We take such issues seriously and will work to ensure our maintenance team follow-up on this situation. We appreciate your feedback, and we hope you might consider giving us another chance in the future to provide you with a more enjoyable stay. If you decide to stay with us again, please reach out to us in advance, and we will do our best to ensure a more comfortable experience. Warm regards,

Dear Michael,We greatly appreciate your feedback and rating. Your comments are invaluable in our continuous efforts to enhance our services.Kind regards,

Dear Ana,We sincerely apologize that your recent stay did not meet your expectations. We regret any inconvenience caused by the temporary closure of our restaurant, which was necessary to carry out essential maintenance protocols aimed at ensuring a high-quality service for our valued guests.Our dedicated team is always available to address any issues you may encounter during your stay, including the situation with your air conditioning. We were pleased to offer you a complimentary upgrade to a corner suite, which you accepted. Please rest assured that had you expressed a different preference, we would have promptly arranged for an alternative room to meet your needs.Your feedback on the air conditioning, food, entertainment and comfort will be shared with our team to enhance the whole experience for our future guests. We genuinely appreciate your input as it helps us improve our services.Once again, we are deeply sorry that your experience fell short of your expectations. Please know that your comments are invaluable to us, and we are committed to regaining your trust and preference.Warm regards,

Dear Pat, I'm truly sorry to hear about your frustrating experience. We want to sincerely apologize for the inconveniences you encountered. Your comfort and satisfaction are of great importance to us, and we will address these issues to ensure they don't happen in the future. We also share that any situations regarding your reservation have to be managed directly with your agency. We value your feedback and will use it to make necessary improvements. If you reconsider in the future, we'd like the opportunity to provide you with a more positive experience. Thank you for sharing your concerns.

Dear Pat, first and foremost thank you for taking the time to share your feedback with us. We would like to extend our apologies that you had a negative experience in our hotel. Kindly be advised that our team is aware of the air conditioning case and is following up accordingly. We also share that any situations regarding your reservation have to be managed directly with your agency. Clarifying this point, we genuinely appreciate your advance understanding and eagerly anticipate the chance to host you once more on your future visits to Cancun and the Mexican Caribbean. Warm regards,

Dear Myrtle, thank you for your preference!

Dear Pat, we deeply regret any issues with the room cleanliness and the malfunctioning air conditioning. This is certainly not the level of service we aim to provide, and we take your feedback seriously. We also share that any situations regarding your reservation have to be managed directly with your agency. Clarifying this point, we really want to thank you in advance for your understanding and we look forward to having the opportunity of being your hosts again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Pat, we are truly sorry to read about the issue you have experienced. Be assured that it’s not the kind of service that we would like to offer you and we understand your dissatisfaction. Our team has confirmed that this issue is solved. Once again, we would like to extend our most sincere apologies and would like to share that we would love to earn back your preference. Kind regards,

Thank you for your rating, Lee!

Dear Kurtis, thank you for sharing your feedback with us! We're thrilled to hear that you and your family greatly enjoyed your stay, especially with the all-inclusive package. It's always our goal to provide a wonderful and memorable experience for our guests. We hope to welcome you back for another fantastic stay in the future!

Dear Kevin, thank you for sharing your feedback on this beautiful property! The suggestion to book the corner suite with an ocean view is great. Thank you for sharing your thoughts regarding our complimentary options like the breakfast buffet and room service. You mentioned the need for stronger air conditioning and better shower water pressure. Despite these issues, you rated the property 9/10. Kindly know that we are already working on solutions. Thanks again for sharing your impressions!