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Reviews of Holiday Inn Express Cambridge, an IHG Hotel

3 out of 5
Holiday Inn Express Cambridge, an IHG Hotel
15/17 Coldhams Park, Norman Way, Cambridge, England

Reviews

8.4

Very good

Rating 10 - Excellent. 468 out of 1006 reviews" "
Rating 8 - Good. 354 out of 1006 reviews" "
Rating 6 - Okay. 114 out of 1006 reviews" "
Rating 4 - Poor. 42 out of 1006 reviews" "
Rating 2 - Terrible. 28 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Louise

Disliked: Property conditions & facilities
The food is a joke, order nachos thought no one could get it wrong but they did, my 5 year old granddaughter makes nicer nachos that we got here. And secondly the bed and pillows were so uncomfortable. will NEVER stay in a holiday in again however cheap it may be!!!!!!
Stayed 1 night in May 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had just a one night stay and found the room and facilities just as we expected I found the cost expensive but had very little choice as a last minute booking.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 21 May 2024
Andrew, your lovely feedback is welcomed!Best wishes, Mairead -

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
Location was not great. We didn’t realize how remote it was.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 21 May 2024
Charles, thanks for reviewing your recent stay. All the best, Mairead -

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to Cambridge and very comfortable and spotless.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 21 May 2024
Thank you for recommending us in your review!Best wishes, Mairead -

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didnt like the fact that decaf coffee was only sashes. Fresh orange was awful Other then that it was a good stay
Stayed 1 night in May 2024
Response from HOM on 14 May 2024
Jean, thanks for the amazing rating. Thank you for letting us know about the coffee and juice. Your feedback helps us do better. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Shuang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, not too far from city centre, breakfast is amazing. Room is comfortable, great design of washroom.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 3 May 2024
We appreciate your kind words, Shuang/All the best, Mairead -

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and cheerful. Easy to find, nice location, easy check-in. Room was clean but toilet needed more attention as the seat wasn’t clean. The beds are like stone (very firm) so I didn’t sleep well and the air conditioning would not turn off whatever I tried so also had to listen to the noise all night. For the price, it was decent, but I wouldn’t use again simply because of the bed not being comfortable.
Stayed 1 night in Apr 2024
Response from HOM on 30 Apr 2024
Maria, thanks for the amazing rating. We appreciate the feedback and please feel free to drop us a message so we can discuss this. All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Kevin

Stayed 2 nights in Apr 2024
Response from HOM on 14 May 2024
Wow, 5-stars! Thanks so much, Kevin. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Philip, Galloway

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good breakfast!
Stayed 2 nights in Apr 2024
Response from HOM on 22 Apr 2024
Wow, 5-stars! Thanks so much, Philip. We're happy to see you enjoyed the inclusive breakfast. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff Close to Papworth Hospital
Stayed 1 night in Apr 2024
Response from HOM on 22 Apr 2024
Kevin, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
handy for a work type hotel but breakfast left alot to be desired
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 18 Apr 2024
Richard, thanks for your review.All the best, Mairead -

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were hungry when we arrived. The man at the desk went out of his way to make cheese toasties for us
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Delia, we're over the moon to see your review.All the best, Mairead -

4/10 Poor

Naresh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Naresh, thanks for the recommendation.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. See you next time!All the best, Mairead -

10/10 Excellent

Geoffrey, Bournemouth

Liked: Cleanliness, staff & service, amenities
Friendly staff , room nice and clean , some fitting need repairs, but over all nice
Stayed 1 night in Mar 2024
Response from HOM on 28 Mar 2024
Wow, 5-stars! Thanks so much, Geoffrey. We're glad you felt the team were friendly. That's what we like to hear! Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Charmian

Stayed 1 night in Mar 2024
Response from HOM on 16 Apr 2024
Hi Charmian, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Lina P.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet was a bit dated. Extremely basic property. Breakfast was very simple. Front desk staff especially young man at check-in was professional informative and very communicative. Young man who was serving drinks at night was soo friendly and was great at servicing on tap machine.
Stayed 1 night in Mar 2024
Response from HOM on 25 Mar 2024
Wow, 5-stars! Thanks so much, Lina P. The team will be happy to see they made a good impression. We appreciate the feedback ad will look into the points stated. All the best, Mairead - Hotel Operations Manager.

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Seemed clean and pretty standard. Was nice and modern
Stayed 1 night in Mar 2024
Response from HOM on 25 Mar 2024
Jack, thanks for the amazing rating. Thanks for the feedback and hope to see you again. All the best, Mairead - Hotel Operations Manager.

6/10 Okay

Mary

Disliked: Cleanliness, amenities, property conditions & facilities
Ive stayed manyl times and always very nice jhowever this time was no pleasant Ibthinkbyhetevhad been dog in there as im allergic and affected me by the time i left and currently im on meds from doctor for allergies. The carpet was so dirty socks were fikthy walking on it. There was a horrible damp smell in room and was really cold too and unable to turn up the heat. The facilities for dining were awful..have gone downhill sinvy last stay at Xmas itbis awful unhygienic to have jam and honey etc with knife ifor all to use on bread looks very bad And unsafe with fo msny peopke using and wandeting around with hot drinks and plates of food NO TRAYS MRS M WEIR
Stayed 2 nights in Mar 2024
Response from HOM on 21 Mar 2024
Mary, thanks for taking the time to review our hotel! We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Keith

Stayed 1 night in Mar 2024
Response from HOM on 9 Apr 2024
Wow, 5-stars! Thanks so much, Keith. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Barbara

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 5 Apr 2024
Thanks so much for your feedback, Barbara.Best wishes, Mairead

6/10 Okay

Teck Guan

Stayed 2 nights in Mar 2024
Response from HOM on 18 Mar 2024
Hi Teck Guan, thanks for the rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good value for money.
Stayed 1 night in Mar 2024
Response from HOM on 8 Mar 2024
Thanks for the perfect rating, Michael. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

6/10 Okay

jack

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from HOM on 8 Mar 2024
Hi Jack, thanks for the rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

6/10 Okay

Warrick

Travelled with family
Perfectly acceptable for £50 Inc breakfast but poor mattress compared to premier inns and not very much space in the room with the sofa bed extended. The plumber should be fired for placing the tap so far from the bowl!
Stayed 1 night in Feb 2024
Response from HOM on 8 Mar 2024
Hi Warrick, thanks for the rating. We appreciate the feedback and hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant helpful staff. and very comfortable. Pity about the mature Hunter's Chicken
Stayed 1 night in Feb 2024
Response from HOM on 29 Feb 2024
Donald, thanks for the amazing rating. We're thrilled to hear you had a pleasant stay. We're sorry the food didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Louiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant and v comfortable and clean
Stayed 2 nights in Dec 2023
Response from HOM on 26 Feb 2024
Wow, 5-stars! Thanks so much, Louiza. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Rachel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and plenty of disabled parking.
Stayed 1 night in Feb 2024
Response from HOM on 26 Feb 2024
Wow, 5-stars! Thanks so much, Rachel. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HOM on 26 Feb 2024
Wow, 5-stars! Thanks so much, Abdullah. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

6/10 Okay

S

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Not restful and quite impersonal
Check in was purelt transactional, no element of welcome or friendliness. Whilst check out is at 11 housekeeping started knocking from 8.45! Surely before 9am is too early, I find it intrusive. Not the hoteks fault, but guests cane to breakfast in pyjamas and slippers ... couldnt there be a sign saying "pyjamas are not acceptable at breakfast".
Stayed 1 night in Feb 2024
Response from HOM on 22 Feb 2024
S, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Mairead - Hotel Operations Manager.

8/10 Good

Murni

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from HOM on 22 Feb 2024
Hi Murni, thanks for the amazing rating. Wee hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find & check in was quick and simple.
Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Sam, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Liz

Travelled with family
An excellent breakfast provision.
Stayed 2 nights in Feb 2024
Response from HOM on 14 Feb 2024
Liz, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Nigel

Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Thanks for the 10/10 rating, Nigel. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Thanks for the 10/10 rating, William. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

P J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HOM on 9 Feb 2024
P J, thanks for the amazing rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

mark

Stayed 1 night in Feb 2024
Response from HOM on 6 Feb 2024
Thanks for the 10/10 rating, mark. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Angela

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could not do enough for us and it was really dog friendly which I loved. My dog was allowed to have breakfast with me and sit in the Bar area. The only criticism I have is although the breakfast was okay being on hot plates. The bacon was quite tough, apart from that, all was great
Stayed 1 night in Feb 2024
Response from HOM on 5 Feb 2024
Angela, thanks for your feedback. It was a pleasure welcoming you and your furry friend to our hotel. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Natalie

Stayed 1 night in Jan 2024
Response from HOM on 5 Feb 2024
Thanks for the 10/10 rating, Natalie. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 1 Feb 2024
Simon, thanks for the amazing rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 25 Jan 2024
Thanks for the 10/10 rating, Ryan. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from HOM on 25 Jan 2024
Thanks for the 10/10 rating, Linda. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

6/10 Okay

Colin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property is distant from restaurants etc. the menu is very limited Gluten free is very sparse. the people we saw having food left a lot of it
Stayed 2 nights in Jan 2024
Response from HOM on 23 Jan 2024
Colin, thanks for your feedback. We're sorry the food didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. All the best, Mairead - Hotel Operations Manager.

6/10 Okay

Katharine

Stayed 1 night in Jan 2024
Response from HOM on 25 Jan 2024
Hi Katharine, thanks for the rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from HOM on 22 Jan 2024
Hi, thanks for the rating. Please feel free to drop us a message so we can hear your thoughts. All the best, Alex - Hotel Operations Manager.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Visiting Cambridge
Great location fantastic staff and clean
Stayed 3 nights in Jan 2024
Response from HOM on 19 Jan 2024
Thanks for the 10/10 rating, William. We are chuffed to see our hotel ticked all your boxes! We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obviously a new property which i think makes all the difference. Everything looks fresher and cleaner. Breakfast rather limited and they only do scrambled eggs for your egg offering and wouldn't do me a fried egg when i asked. Bed lovely and comfy and one hard pillow and one soft which was great. Overall pretty good.
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Wow, 5-stars! Thanks so much, Lynne. We're happy to know you had a lovely stay at our hotel. We appreciate the feedback and hope to see you again. All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and breakfast was lovely
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Wow, 5-stars! Thanks so much, Mandy. We're glad the inclusive breakfast was a highlight of your stay! We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from HOM on 15 Jan 2024
Hi Craig, thanks for the rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money with everything as you’d expect.
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Thanks for the perfect rating, Susan. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Cold room
Hotel good overall and room generally good, but heating system is very noisy and does not heat the room sufficiently in cold weather. I spent a week here in January and was freezing the whole time
Stayed 4 nights in Jan 2024
Response from HOM on 15 Jan 2024
Hi, thanks for your feedback. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Mairead - Hotel Operations Manager.