All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We chose this hotel because its convenient location. Rooms are clean but a little bit worn out. The restaurant was being remodeled and we had to take our breakfast in our room. It all was OK.
The slender front desk gal who checked us into the hotel was the most unfriendly host we have ever encountered at a hotel. I travel in foreign countries ALOT. I never make a complaint like this but she should not be in the hospitality business. It was late so decided we would leave the following day losing the money for several days of a paid hotel. She was that rude.
Donna
Stayed 4 nights in Dec 2023
8/10 Good
Gerardo, Bogota
26 Dec 2023
Gerardo
Stayed 3 nights in Dec 2023
Response from Alko Hoteles on 4 Jan 2024
Muchas gracias por su apreciación , es muy importante para nosotros
8/10 Good
Lorenzo E
26 Sept 2023
Lorenzo E
Stayed 1 night in Sep 2023
Response from Alko Hoteles on 27 Sept 2023
Gracias , por su apreciación es muy importante para nosotros.
We got one of the jaccuzzi suites for a birthday date night, the room was clean and spacious, there was a slight problem with the lock on the sliding glass door to get to the balcony where the jaccuzzi was but the maintenence guy got it opened up for us. The rooms are not sound proof i went to pick up our food that was delivered and could hear the music from yhe room that was not loudin the room. Yhe only other complaint I woild have is the speakers from the television were complete junk.
arnold
Stayed 1 night in Jul 2023
Response from Alko Hoteles on 17 Jul 2023
Thank you very much for your appreciation, it is very important to us, we will keep your suggestions in mind.
10/10 Excellent
Maria Catalina
10 Apr 2023
Liked: Cleanliness, staff & service, room comfort
Amazing stay! Service was excellent.
Maria Catalina
Stayed 2 nights in Apr 2023
Response from Alko Hoteles on 10 Apr 2023
Thank you very much for your appreciation Mrs. Maria Catalina, we hope to have you soon in our hotel
The hotel is a really nice looking place. The ambiance is there, the rooms need more amenities tho. The customer service definitely needs to be improved. Every other staff member was either very helpful and friendly or the complete opposite in all departments.
Donald
Stayed 2 nights in Nov 2022
Response from Alko Hoteles on 18 Nov 2022
Good afternoon Mr. Donald, thank you for your comment. Regarding the services that the hotel has, soon we will carry out a remodeling which will have much more services and we will be attentive to our staff to manage customer service.
Thus was my first time in Cali.This hotel is amazing Firstly the staff were all friendly well dressed and there to assist you .It has an architectural style.My Room was fabulous clean spacious great view i had breakfast was included more than you could eat and Supper was also very well done .i also accidentally left some important valuables there they contacted me and are sending them on to me . My rating for this Hotel is 150%
David
Stayed 2 nights in Feb 2022
Response from Gerente on 15 Feb 2022
Dear Guest, We appreciate your comment and score, for us it is a pleasure to know your experience and to know that it has been satisfactory.
Thanks for trusting us. Happy day! Happy day!
This was an amazing hotel. The staff was extremely friendly and the room was very clean. I look forward to staying there again on my next visit to Valle del Cauca.
Craig
Stayed 2 nights in Oct 2021
Response from Reservas on 28 Oct 2021
Dear guest,
We are pleased to know that his stay was satisfactory, we appreciate having chosen us as a place to stay and we hope to have the pleasure of serving you again.
Dear guest,
We appreciate having chosen us for your stay, we are always willing to improve according to the expectations of each of our guests, your opinion or comment is very important to us.
Thanks!
Clean, modern; and no wifi entire weekend is a no-go.
Verified traveller
Stayed 2 nights in Jun 2021
Response from Reservas on 7 Jul 2021
Dear guest,
Thank you for your comment, we hope that despite the inconvenience with the internet you have been able to enjoy your stay.
Unfortunately in the sector there was damage to the network which caused us 24 hours with internet failures.
We hope to have the pleasure of serving you again.
The staff was very helpful & friendly. The hotel decor was updated & trendy
Verified traveller
Stayed 1 night in Apr 2021
Response from Reservas on 22 Apr 2021
The Alko Hoteles team is proud to know that you had a very good and comfortable time during your stay.
Thank you for letting us know about your experience with us.
Modern, clean, friendly staff! We will use this hotel again!!
Verified traveller
Stayed 3 nights in Feb 2021
Response from Reservas on 18 Feb 2021
Thank you very much for your comments, we are happy to know that your stay was satisfactory, the whole family of Alko Hotels awaits you to serve you again.
Good day
The first night I was there I had a leak in the ceiling and the AC did not work properly. I requested for a room change they were unable to accommodate. They sent me a fruit drink for my troubles. I also ran out of shampoo, and requested More and was told that they did not have any. Called again in the morning and they had some. Once again requested for a room change and was told that they could not accommodate
BRIAN
Stayed 2 nights in Jul 2019
Response from Mahin, Communications department. on 30 Jul 2019
Dear guest, unfortunately the night you arrived Cali had a very strong rain. However our staff acted quickly and accordingly to make you more comfortable in the same room since we didn't have another room available for you during that night, the next day it didn't rain so the leak wasn't a problem anymore and our staff verified the AC which worked properly it only needed some configuration in the AC control. We have addressed your feedback to our staff to check that room again
8/10 Good
Verified traveller
22 Jun 2019
Verified traveller
Stayed 3 nights in Jun 2019
Response from Mahin, Communications on 27 Jun 2019
Dear guest, thank you for staying with us and reviewing our property!
Staff was very efficient and very polite
The hotel was very clean
Verified traveller
Stayed 5 nights in Jun 2019
Response from Mahin Mobasher, Communications on 12 Jun 2019
Dear guest, we are glad that your experience with our staff was excelent. We are looking forward to hosting you again.
4/10 Poor
Verified traveller
10 May 2019
Verified traveller
Stayed 1 night in May 2019
Response from Mahin, Communications on 16 May 2019
Dear guest, we would like to know more about your score and your experience. Please let us know how tor each you or we would appreciate to receive more information.
Really beautiful industrial design very clever. Huge rooms beautiful and updated. Friendly and helpful staff. Close to so much cool stuff and very safe area. Absolutely!!!
David
Stayed 5 nights in Feb 2019
Response from Mahin, Communications on 18 Feb 2019
Dear guest, we are happy you had a great experience with us. Thank you very much for your feedback, you are welcome to come back and we will be glad to host you again.
Excellent location, safe, with modern amenities. Great rooftop terrace for breakfast, dinner. Having the spa in the same building was wonderful experience. My only negative was that there were two nights were the hot water wasn't working, without any explanation or ability to fix promptly. But other than that the service was great and I will come back.
Mia
Stayed 3 nights in Aug 2018
Response from Booking Team on 21 Aug 2018
Dear Guest,
Thank you for choosing us during your stay. We do apologize for the hot water problem, it has been already solved. We hope we can host you again, and exceed your expectations.
amazing staff always happy and very friendly . the hotel is beautiful the breakfast area have a nice view of Cali . the spa was amazing and Claudia is the best . Wonderfull tume !!!
Augusto
Stayed 6 nights in Jun 2018
Response from Hotel Manager on 14 Jun 2018
Thank you for your review and for choosing us for your stay. We hope to host you soon, it was a real pleasure having you.
Location 100% ! Staff 100% ! This is really what you see is what you get. Rooms not really big but really nice , nice neighbourhood , shopping , restaurants real nice ! I will be back for sure.Thank you to all staff !!
Johannes
Stayed 2 nights in Jan 2018
Response from Hotel Manager on 1 Feb 2018
Thank you for your review. Our goal is to satisfy our customers and we are very happy we met your expectations. We hope to host you soon.
Brand new and modern hotel in the south of Cali. We walked to nearby restaurantes, but be aware of uneven and narrow city sidewalks.The room was very neat and clean and the bed was comfortable. Parking was free and easy despite the area is small. Breakfast was adequate and the kitchen lady was very friendly as the rest of the personnel. We definitively will stay there again.
Mv
Stayed 2 nights in Jan 2018
Response from Hotel Staff on 9 Jan 2018
Thank you for your comments and recommending our hotel. We focus on serving our guests as best as possible. Hope to see you soon.