2/10 Terrible
Tammy
Travelled with partner
12 May 2024
Disliked: Staff & service
We booked this hotel primarily for the stay & fly rate promoted when booking through Expedia. Upon check-in, we were informed that this was not available to us, stay& fly parking was not in effect until early April and we were only able to park for one night. We have to be at the Calgary airport at 05:30 in the morning, and now we have had to spend more for parking at an off-site park and fly lot than we did on the reservation at this property. The front desk staff was not helpful, other than informing us we could park elsewhere for the duration of our upcoming holiday. They were quite unsympathetic - had we not been paid in full through Expedia, we would have left and gone to one of the many other options in the area for stay & fly rates in the YYC vicinity. I will not be recommending this property to anyone.