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Reviews of Best Western Premier Calgary Plaza Hotel & Conference Centre

3.5 out of 5
Best Western Premier Calgary Plaza Hotel & Conference Centre
1316 33 St NE, Calgary, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1004 reviews" "
Rating 8 - Good. 273 out of 1004 reviews" "
Rating 6 - Okay. 75 out of 1004 reviews" "
Rating 4 - Poor. 28 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient locations. Helpful staff.
Stayed 3 nights in May 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had good parking.
Stayed 2 nights in May 2024
Response from The Premier Calgary Plaza Team on 22 May 2024
Thank you for reviewing your experience with us and we hope to see you again in the future.

10/10 Excellent

Josephine, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are a big bonus . The staff are really friendly and helpful . The breakfast is the best I’ve ever had . Will definitely stay again
Stayed 3 nights in Feb 2024
Response from The Premier Calgary Plaza Team on 22 May 2024
Thank you for such a fantastic 5-star review, and we hope you will visit us again soon.

6/10 Okay

Urania

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was clean and well maintained. The room was very small. Beds are a true narrow double. Ot took several calls to reach someone at front desk or housekeeping. Paid for 3 guests. Room was set up for 2 in terms of robes slippers etc. online stated complimentary bfast included but we were told it was not
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 21 May 2024
We appreciate you taking the time to review your stay with us. We do not advertise that breakfast is included with our rooms, and the room type and rate you had booked would not have come with breakfast. The beds in the room you had booked were both Queen size and we are sorry if you were disappointed with the size. We hope you will choose to return to our hotel in the future.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
all
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 21 May 2024
Thank you for the 5-star review! We hope you will visit us again soon.

10/10 Excellent

Donghye

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall good stay!
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 20 May 2024
It is great to hear you had a good stay and we appreciate your 5-star review, We hope to see you again soon.

8/10 Good

Sumit

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property.
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 20 May 2024
Thank you for your kind words and we hope to see you again soon.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I noticed some weird guy hanging around outside
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 21 May 2024
We thank you for rating your experience with us and we hope you will visit us again in the future.

8/10 Good

Peter

Liked: Staff & service, amenities, property conditions & facilities
Good points - The room was very clean and tidy with good maid service. Reception and restaurant staff helpful and friendly. Poor point - the tea served with the buffet breakfast was awful! Please don't serve tea from a flask - make a fresh brew every time you serve it (a tea bag in freshly boiled water would have been much better and surely couldn't have cost much more to produce)
Stayed 9 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 16 May 2024
We appreciate your feedback and thank you for taking the time to review your stay. We will review your comments with our team and we hope you will visit us again soon.

6/10 Okay

Josette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 20 May 2024
Thank you for reviewing your experience and we hope you will visit us again in the future.

8/10 Good

Cindy

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean comfortable rooms and polite staff. A couple of misses in the restaurant but overall a pleasant stay
Stayed 6 nights in May 2024
Response from The Premier Calgary Plaza Team on 14 May 2024
We appreciate you reviewing your experience with us and are happy to hear you had a pleasant stay. We hope you will visit us again soon.

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Very clean and staff is very friendly. Loved the amenities as well. Good food options in the area too
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 14 May 2024
We are delighted to see you had such an amazing stay and appreciate the 5 out of 5! We hope you will return and visit us again soon.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 13 May 2024
We appreciate your kind words and look forward to sharing your compliments with our team. We hope to see you again soon.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel!
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 13 May 2024
Thank you for the 5-star review and we hope you will visit us again soon

10/10 Excellent

Deshan Jayampath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 14 May 2024
Thank you for the 5-star rating and we hope you will visit us again soon.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 13 May 2024
We are delighted to see you had a pleasant stay and thank you for the 5-star review. We hope you will come back and visit us again soon.

6/10 Okay

Andre

Liked: Property conditions & facilities
Rough area
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 13 May 2024
Thank you for rating your experience with us and we are sorry to see our location was not to your satisfaction. We hope you will return to our hotel in the future.

10/10 Excellent

Zach Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, clean and modern.
Stayed 2 nights in May 2024
Response from The Premier Calgary Plaza Team on 11 May 2024
Thank you for the 5-star review! We hope you will visit us again soon.

8/10 Good

Ama Frimpomaa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 11 May 2024
We appreciate your compliments and we hope you will visit us again soon.

4/10 Poor

Nyron, Chaguanas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I observed a person outside the hotel's back entrance which caused deep concerns for vehicle safety in the parking lot
Stayed 2 nights in May 2024
Response from The Premier Calgary Plaza Team on 11 May 2024
We are sorry to hear a person you witnessed caused you concern and apologize that it affected the enjoyment of your stay.

10/10 Excellent

Jose, Regina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was great, received a care package for my dog, nice gesture. The room is a mix of old and new, old building but nice updates to the bathroom area
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 10 May 2024
We appreciate the 5-star review and we look forward to sharing your compliments with our team. We hope to see you again soon.

8/10 Good

Qi Ling

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 11 May 2024
Thank for rating your experience and we hope you will visit us again soon.

10/10 Excellent

Krystine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly front desk staff
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 8 May 2024
Thank you for your kind words and we look forward to sharing your compliments with our team. We hope to see you again soon.

10/10 Excellent

Jane, Salmon Arm

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Friendly. Clean. Lots of parking.
Stayed 2 nights in May 2024
Response from The Premier Calgary Plaza Team on 7 May 2024
Thank you for the 5 out of 5 and for your compliments. We hope to see you again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were so great- Kind, professional and respectful
Stayed 2 nights in May 2024
Response from The Premier Calgary Plaza Team on 7 May 2024
Thank you for your fantastic feedback and the 5-star review. We hope you will visit us again soon.

2/10 Terrible

Anirejuoritse

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 8 May 2024
We are sorry that you were unable to check into our hotel and did not stay.

10/10 Excellent

Hazel Jane Dela

Liked: Cleanliness, staff & service, property conditions & facilities
No bath tub
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 6 May 2024
We are delighted to see you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Sandra

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, room was lovely. Good options for vegetarians. Will come again..
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 6 May 2024
We appreciate your compliments and the 5-star review! We hope you will visit us again soon.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 6 May 2024
We are delighted to read your compliments and we look forward to sharing with our team. We hope to see you again soon.

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 6 May 2024
Thank you for rating your stay and we hope to see you again soon.

8/10 Good

Jhoan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel did not care about the benefits that I have as a gold member, and they tried to charge me for the late check out.
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 4 May 2024
As per the terms of the program, any requests for late check out are subject to availability. There was no availability to honour your request due to the room demand on the day you were checking out. We are sorry to see you feel that our team did not care and we hope you will choose to return to our hotel in the future.

10/10 Excellent

Su

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 6 May 2024
We appreciate the 5 out of 5 and we hope you will visit us again soon.

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just off hwy 1, easy to find
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 4 May 2024
We appreciate the 5-star rating and we hope to see you again soon.

8/10 Good

Genevieve Mae

Travelled with group
Liked: Amenities
I didn’t care for wheel chair shower.
Stayed 4 nights in Feb 2024
Response from The Premier Calgary Plaza Team on 3 May 2024
We are sorry to hear you not did care for the shower and we hope you will come back and see us again soon.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern looking hotel. The room have comfortable beds, and the amenities in the rooms were well thought out. The staff are very friendly and courteous.
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 3 May 2024
We appreciate your kind words and look forward to sharing your compliments with our team. We hope to see you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 3 May 2024
Thank you for the 5-star rating and we hope you will visit us again soon.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 4 May 2024
We appreciate the 5 out of 5 and we hope to see you again soon.

10/10 Excellent

Alexandre

It’s a perfect hotel Clean, good beds, good food , excellent staff , good energy , I love it here
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 3 May 2024
We are glad to hear you had the perfect stay! We appreciate your compliments and we hope you will visit us again soon.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 30 Apr 2024
Thank you for you kind words and we look forward to sharing your compliments with our team. We hope to see you again soon.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Friendly staff
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 30 Apr 2024
We are delighted to see you had an enjoyable stay and we hope you will visit us again soon.

10/10 Excellent

Grace, Surrey

Stayed 3 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 20 May 2024
We appreciate your 5-star rating and we hope to see you again soon.

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was upgraded and the room was beautiful. Definitely will be back
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 28 Apr 2024
We are delighted to hear you will definitely be back to our hotel and for the 5-star review. We look forward to your next visit.

6/10 Okay

April

Travelled with family
Liked: Cleanliness
Busy area of the city. We used google maps as the address took us to the back entrance (unlabelled) through a series of parking lots that had me concerned we were in the wrong place. The concierge on check in gave minimal information- not much of a customer service person. Explained nothing about checkout. Unit was compact and adequate for pre-departure stay before flying.
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 26 Apr 2024
Thank you for your review. Our hotel does own the parking lot that surrounds our building and there is a sign above the entrance doors that signifies the entry to the lobby. We are sorry you were disappointed with your experience at check in and we will review your comments with our team.

10/10 Excellent

ros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop on our way to canmore
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 25 Apr 2024
We are delighted to see everything was great and we hope you will join us again on your next trip through Calgary.

6/10 Okay

Jacqueline

Travelled with group
Suffering a bit for restaurant staff and maintenance it seems. Pool area needs cleaned, is not checked regularly, shower in womens change room was broken. Have stayed here before , seems to have declined a bit. Several breweries and a cider place within walking distance is a nice bonus.
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 23 Apr 2024
We are sorry to see that you had experienced some issue that are not in keeping with the standard of service we pride ourselves on providing. We will review your comments with our team, and we appreciate you bringing the issue with the shower to our attention and it has been resolved. We hope that you will visit our hotel again on your next trip to Calgary.

6/10 Okay

Amanda

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
Thank you for rating your experience and we hope you will visit us again soon.

10/10 Excellent

Nami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 25 Apr 2024
Thank you for the 5 out of 5 and we hope you will come back and see us again soon.

10/10 Excellent

James D, Amherst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few times now and I have always been impressed by this hotel. The room I had was awesome and spacious. The bed was comfortable and I was close to everything.
Stayed 3 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
Thank you for your wonderful review and the 5 out of 5! We look forward to your next visit.

8/10 Good

Alexandru-Claudiu

Business traveller
Liked: Cleanliness, staff & service
Far away from everything, no sidewalks, car-dependent
Stayed 2 nights in Mar 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
We appreciate your rating your stay at our hotel. We are centrally located in Calgary within a 10 minute walk to the nearest C-Train station. We are sorry to see the location was not to your liking and we hope you will visit us again in the future.

8/10 Good

HEATHER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for what we needed.
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
We are happy to see you enjoyed your stay and we hope you will visit us again soon.