Dear MartinThank you for your feedback. But just as a clarification, on arrival you was welcomed and on check-in you was asked to provide a card for pre-authorisation which is a common hotel policy. Your answer was that you stay in hotels all the time and that you never have to provide a pre-authorisation. You where defensive straight away. You was asked if you would like to book in for breakfast as you had booked a room only rate and then you went into argument that you had booked with breakfast. Even after those 2 events we informed you that we had upgraded you to a large double from a standard double, and you was welcome to book breakfast if you choose too, however there was no appreciation from you. Your back was up and like the entire events were our fault, even though the booking was made by you via hotels.com where our polices are displayed.

Thank you for your feedback greatly appreciated.

Thank you for your feedback.Much appreciated

Thank you so much for your review Sandip. We are sorry that we did not meet your expectations.You booked online, for 2 adults, and chose what we classify as a small double. These are indeed the smallest rooms in our building. You decided to bring a large dog and did not inform us that you would be doing so. Had you called us we would have gladly advised you of an appropriate sized and suitable room for your requirements.We do not accept pets in every room, so it is best to liaise directly with the hotel for any special requirements such as pets, disabilities, and so forth.The room was in the main building and is part of the original building since 1895 and was not an extension.The hotel has small double rooms and are sold as the most cost effective rooms. But we also have standard doubles, large doubles, junior suites, log cabins and finally a suite. Our large doubles, junior suites and suite offer separate seating area, superking sized beds.Our log cabin rooms are the most suitable rooms for pets, but we must be notified in advance of your intention to bring a pet. We can of course refuse guests with pets as they can distract other guests and we do have house rules.Unfortunately you do not say what you felt was cheap or terrible. The hotel, including the room you stayed in has had a recent refurbishment.You did not mention at any point during the course of your stay that you were unhappy with your room, and had this been made aware to a member of staff we could have advised you accordingly. We note that you left without paying your food and drink bill and didn't call us back for payment even though we attempted to call you.