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Reviews of OYO Silver Spur Burns Hwy 20

2.5 out of 5
OYO Silver Spur Burns Hwy 20
789 N Broadway Ave, Burns, OR

Reviews

6.4
Rating 10 - Excellent. 76 out of 322 reviews" "
Rating 8 - Good. 76 out of 322 reviews" "
Rating 6 - Okay. 57 out of 322 reviews" "
Rating 4 - Poor. 47 out of 322 reviews" "
Rating 2 - Terrible. 66 out of 322 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

raymond

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Property is being remodeled
Stayed 1 night in May 2024

4/10 Poor

Kenneth

Disliked: Staff & service, property conditions & facilities
Friendly Staff, middle of refinishing, no clean towels for second night, had to empty own garbage and find their dumpster. Congested parking.
Stayed 2 nights in May 2024

4/10 Poor

Gary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This motel was under construction and renovating the rooms. One of the rooms that we had, had bed bugs in the beds and also the shower. I would not consider going back to this motel until after the construction was complete, but even that, the bed bugs would not be welcome.
Stayed 1 night in May 2024

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Undergoing renovations in 2024 so a lot of rooms were not available and it was cluttered. A neat old place. Great staff.
Stayed 1 night in May 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, amazing staff
Stayed 1 night in May 2024

4/10 Poor

Mitchell

Disliked: Property conditions & facilities
Property is located on, and faces, a busy highway. It is an older building with thin walls, creaky floors, and under major renovation. The door had a blank where the deadbolt should have been located, and the space between the door jamb and striker was large enough that a semi-skilled punk could use a flexible pice of metal to gain entry. The bathroom sink was stopped-up when I got into my room, but the property manager was prompt in getting one of the contractors to clear it. Lots of transient workers so voice and vehicle noise typically began around 3:30 - 4 AM. My room was clean and the bed and pillows were comfortable, but the blankets were old and threadbare. Basic amenities (e.g., microwave, refrigerator, wi-fi, TV, and lights) all worked, and there was plenty of very hot water. Nearest dining establishment is 3 block away.
Stayed 2 nights in May 2024

10/10 Excellent

jean, Island park

Travelled with pets
Liked: Staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Qingyan

Travelled with family
Liked: Staff & service
Convenient and quiet location for pass by road travelers.
Stayed 1 night in Apr 2024
Response from Joey on 20 May 2024
Hi, Qingyan! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

4/10 Poor

Steven

Business traveller
Less than par. But, the lady at the front desk was very helpful.
Stayed 1 night in Apr 2024
Response from Tim on 20 May 2024
We are sorry to stay turned out to be an average one, Steven! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 Terrible

Joe

Disliked: Staff & service
We weren’t even able to check in. There was no one at the front desk for over 20 minutes
Stayed 1 night in Mar 2024
Response from Noah on 20 May 2024
We are extremely sorry to know this, Joe! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nikki did an EXCELLENT job of welcoming us and fulfilling all our needs with a rollaway bed and extra needed items. This dated motel met all of our needs for an inexpensive place to stay. We had comfy beds, heat, a fridge and microwave. We would rather pay less than have a fancy place, but they are remodeling as we speak! If you are like us, grab some good ear plugs and choose this place for sure!
Stayed 1 night in Mar 2024
Response from Joey on 20 May 2024
Hi, Wendy! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Joey

10/10 Excellent

William

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Feb 2024
Response from Dewi on 20 May 2024
That is great to hear, William! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Kelsha is awesome and gives excellent customer service
Stayed 1 night in Feb 2024
Response from Ammy on 2 May 2024
Hi, William! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Shayna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So many things wrong. Let's start with pulling the covers back to find stains all over the bed sheet. Call and was moved to a new room. In the new room there's old contacts dried on the end table. The curtains are sheer and don't block anything. Had to hang a blanket to keep everyone from seeing in. Towel rack was broken. Constant noise all night. Had a dead bolt but no hole in the door frame for the dead bolt. Felt unsafe
Stayed 1 night in Feb 2024
Response from Ammy on 2 May 2024
Apologies for the problems you had faced, Shayna! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

George

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The owners are fantastic extremely helpful to resolve any issues. You may have to include car issues,room issues and overall very personable to make your business worth having
Response from Ammy on 2 May 2024
We appreciate your positive rating, George! We take pride in providing our guests with a great experience. Regards, Tim.

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
In one ad, it states that there is free breakfast, there is not. There isn't even free coffee. There is no coffee offered in the rooms. There isn't even plastic or paper cups offered in the room. All you get are towels, body gel, and shampoo, no conditioner, no coffee, no tea, no cups, no coffee maker, heating system is ancient though it works. If all you want is a clean bed and some basics for a cheap price, then this place is for you. If you want all the bells and whistles or you want the breakfast they advertised then go somewhere else.
Stayed 1 night in Jan 2024
Response from Ammy on 2 May 2024
Apologies for the problems you had faced, Robert! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Finr
Stayed 1 night in Jan 2024
Response from Ammy on 2 May 2024
Hi, William! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Kari

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Housekeeping does good cleaning but this place is so old. The carpet smells like warm pee from 1000 dogs. No deadbolt on the door. Heard loud water hammer repeatedly for long periods all day and night. Could not sleep. Could not wait for morning to leave this place. Will not return. No fault of the staff. Management needs to do some serious updates.
Stayed 1 night in Jan 2024

4/10 Poor

Brandi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Laura

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Ammy on 4 May 2024
Hi, Laura! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.

10/10 Excellent

Bergen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend - Great Price
I had a great stay at the Silver Spur while passing through on my way to Boise. The employee that checked me in, Keisha, was very friendly and made check in quick and easy. She recommended that I get dinner at the Central Pastime bar, which was delicious. Clean room, warm water, and an affordable price. I would 100% stay again!
Stayed 1 night in Nov 2023
Response from Ammy on 6 May 2024
Hi, Bergen! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim.

8/10 Good

Joseph

Liked: Cleanliness
The beds and motel were clean despite the obvious age of the building. I was able to get rest and resume my trip the next morning.
Stayed 1 night in Nov 2023
Response from Maria on 22 Jan 2024
Pleased to hear your kind words of gratitude, Joseph! We are going to do our best to never fail to impress you every time. Regards, Maria

4/10 Poor

Bill

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
run down
Stayed 1 night in Sep 2023
Response from Joey on 22 Jan 2024
We are sorry to hear about your experience, Bill! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

10/10 Excellent

Ronnie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Friendly staff. I will defiantly stay there again.
Response from Dewi on 22 Jan 2024
That is great to hear, Ronnie! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

4/10 Poor

Richard

Stayed 1 night in Nov 2023
Response from Ammy on 4 May 2024
Hi, Richard! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Merrilyn

I stayed at the Silver Spur on my way east on a cross country trip. Heidi and Kelsha were excellent hosts, so I also stayed there on my return trip. Again, Kelsha was very helpful in getting me settled in for the evening. It’s not a fancy place, but great for spending a night in Burns.
Stayed 1 night in Nov 2023
Response from Barbara on 22 Jan 2024
Pleased to hear your kind words of gratitude, Merrilyn! We are going to do our best to never fail to impress you every time. Regards, Barbara

6/10 Okay

Debi

Stayed 1 night in Nov 2023

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible, terrible place.
The door was not secure. The thermostat did not work; only the wall heater. There was a lockbox on the door that disappeared in the middle of the night. Pretty bad structural/wall damage. Uncomfortable bed. We had booked 2 nights but left after 1 night. The curtain rod was not secured to the wall so the curtains were askew. The lightswitch over the chair did not work. The TV was not plugged in.
Stayed 2 nights in Nov 2023

4/10 Poor

Matthew

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property has a Rustic theme going however we had to be moved between two different rooms before we were in one that all the lights worked and a heater worked. The office was closed an hour before was posted. Had to call a couple times to get staff. The staff was trying to be helpful and appeared frustrated at the room conditions as well
Stayed 1 night in Nov 2023

4/10 Poor

Justin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Clean but old and SO loud
Deadbolt missing, stained carpet, old fixtures and poor overall condition. Worst was all the noise, all night long - whether it was guests upstairs or some constant washing machines running, no idea what could make that much noise at all hours. For the price, it was a clean bed for the night, just wish it was quieter.
Stayed 1 night in Nov 2023

2/10 Terrible

NIcholas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Barbara on 6 Dec 2023
Sorry for the unpleasant experience you had with us. NIcholas! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

8/10 Good

Heidi

Travelled with family
Liked: Staff & service
Great customer service!
Kelsha at the front desk was absolutely wonderful and beyond helpful. We had a last minute, middle of the night booking when travel plans changed. No frills, but we didn’t need them - were able to sleep and continue on. Centrally located!
Stayed 1 night in Oct 2023
Response from Joey on 6 Dec 2023
Hi, Heidi! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

6/10 Okay

rebecca

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dewi on 6 Dec 2023
Hi, Rebecca! Thanks for the suggestions, as it has been communicated with the relevant department, they will look into this issue and will surely change accordingly. Regards, Dewi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but clean. My only issue was I couldn’t get the tv to work. There was no remote which the lady at the front desk provided. But I still couldn’t get it to work.
Stayed 1 night in Oct 2023
Response from Dewi on 6 Dec 2023
Hey, Hi! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Dewi

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Dewi on 6 Dec 2023
Thanks for rating us superbly, Timothy! Glad to know that you loved our services. Regards, Dewi

10/10 Excellent

William

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Ok
Stayed 1 night in Oct 2023
Response from Joey on 6 Dec 2023
Hi, William! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Joey

2/10 Terrible

Mark

Travelled with family, Travelled with pets
Room smoke alarm disconnected and half of it on counter, room was filthy, used hand soap only soap in room, front door did not close or lock properly. Had to call the motel 4 times checking in after 9pm and the voicemail was full so we stood out in the cold and wind. This was the worst motel room I have ever stayed in. I could go on for pages but can’t stress how dirty and disgusting the room was
Stayed 1 night in Oct 2023
Response from Barbara on 6 Dec 2023
Hi, Mark! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

6/10 Okay

Thomas

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
convenient to museum/library
Stayed 2 nights in Sep 2023
Response from Joey on 6 Dec 2023
Hi, Thomas! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

6/10 Okay

Jason

Travelled with family
Liked: Staff & service
Nice spot for an overnight stay.
Stayed 1 night in Oct 2023
Response from Joey on 6 Dec 2023
Hi, Jason! Thank you so much for the positive rating. Have a wonderful day ahead. Regards, Joey

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not let the exterior detour you from staying. Our room was all updated with a comfy bed.
Stayed 1 night in Oct 2023
Response from Joey on 6 Dec 2023
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, Joey

2/10 Terrible

Denise

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very unsafe smelled like foul bug spray mixed with cat pee. Very scary
Stayed 1 night in Oct 2023
Response from Barbara on 6 Dec 2023
Hi, Denise! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

2/10 Terrible

Richard

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed in my stay. There was an odor in the bathroom that was either formaldehyde, lacquer or some other chemical that made me nauseous and gave me a headache. The room was not warm and the heater did not work. There were no extra blankets within the room. I checked the closet and none available. The TV was not hooked up and also there was no remote for the TV within the room. The toilet ran constantly all night. The shower was full of mold so I did not even use the shower. The walls were so thin you could hear people snoring on both sides. The room did not contain a telephone, therefore I was unable to get a hold of the front desk. The office closed before 9:00 p.m. after I checked in. Very disappointed how a property could charge you to stay there.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Sorry for the hassle you faced, Richard! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Ava

6/10 Okay

Ronald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I understand that it was a "no frills" place to stay. But I do think a place needs to have essentials. There was no smoke detector. The wires were hanging on the wall where one had been. There was also no coffee service in the morning, neither in the room nor in the office which was closed and locked all morning.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Ronald! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Ava

6/10 Okay

Sharon

This rating does not reflect the effort put in by the motel… Burns is a very isolated place and we enjoyed our stay there…. The motel is obviously undergoing improvements and the rooms were certainly adequate for our needs… good shower, much better and safer windows than we have had in other places…. Everything was clean which could be … carpets are probably waiting an update….. no coffee facilities in our room and no breakfast available in the motel, but if we had wanted coffee we could have had some made. There was a fridge and a microwave too. Of the places to eat in town we picked the Pine Room and Bar and it was fab, easy to get to from the motel and they do breakfast too. All in all, no complaints and loved the artwork on the walls above the beds…. Complemented the birdsong from the birds enjoying the pear tree out the back.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Sharon! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Ava

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Motel. Wouldn't stay there again
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Guest! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Ava

10/10 Excellent

Amy Lorine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, prompt staff. Clean room. A bit noisy with traffic on road. Toilet didn't want to turn off; kept running. Would stay again.
Response from Ava on 17 Oct 2023
Hi, Amy! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Ava

8/10 Good

Tyler

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The woman who checked me in was absolutely wonderful. The property is clean and well used. The price was right. I would stay there again. My only real complaint would be the noise. If you are noise sensitive, request an upstairs room as, if you are on the ground level, you will be listening to your upstairs neighbors all night.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Tyler! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ava

8/10 Good

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Betsy! Thanks for the positive rating, looking forward to serving you soon. Have a nice day :) Regards, Ava

8/10 Good

Belinda

Travelled with family
Liked: Amenities, property conditions & facilities
Rooms were clean. Need bell to ring if door is locked when you come to check in. Costumer service that we called due to door being locked was no help. Sound like over seas said we would have to handle issue ourself. Was able to get someone to the door to check us in. She was friendly. Customer service line person poor. We made reservations after 9pm. Customer service lady kept saying we missed check in time. Told her we made reservations after 9pm, she said I see that but you missed the 9pm check in time. No help ,she was just no help .
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Belinda! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ava

4/10 Poor

Cathy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The photos of the property made it look way newer than it actually was the carpets were terribly stained and there was a horrible chemical smell in the bathroom I think was coming in the open window
Stayed 1 night in Sep 2023
Response from Eva on 11 Sept 2023
Hi, Cathy! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Eva