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Reviews of The Catfish Bend Inn & Spa

3.5 out of 5
The Catfish Bend Inn & Spa
3001 Winegard Dr, Burlington, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 106 out of 156 reviews" "
Rating 8 - Good. 24 out of 156 reviews" "
Rating 6 - Okay. 12 out of 156 reviews" "
Rating 4 - Poor. 9 out of 156 reviews" "
Rating 2 - Terrible. 5 out of 156 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

austin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Gwennan C

Liked: Cleanliness, staff & service, property conditions & facilities
The desk staff was exceptionally kind and courteous! Our room was very clean! We had a late check out, would have preferred a little longer than the half hour given, but understand the staff shortage. I didn't appreciate the Housekeeping staff member literally waiting outside of our door with her arms crossed when we walked out though!
Stayed 1 night in Dec 2023

8/10 Good

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Getaway
Went to do some Christmas shopping then relax at the casino. Ordered a pizza from Boogaloo and had a great time. Have stayed here couple times and are always pleased.
Stayed 1 night in Dec 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice and quite. Bathroom is huge. Check-in and parking were easy.
Stayed 2 nights in Nov 2023

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
People were nice. Room bad, not functional. Worst I've ever experienced.
Stayed 3 nights in Nov 2023

6/10 Okay

Cheyenne

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Nov 2023

10/10 Excellent

Kayla

Stayed 1 night in Nov 2023
Response from GM on 27 Nov 2023
Thank you!

8/10 Good

Sharlynn, Fort Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took a long time to get the air conditioning to actual cool the room. At one point in the middle of the night woke up to it being close to 90.
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
I am so sorry you had to deal with the AC unit in the room. Did you contact the front desk? Did our maintenance department ever come try to fix the issue? Please contact the front desk if ever you have anything wrong in your room.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Thank you!

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on 14 Nov 2023
Thank you!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from GM on 14 Nov 2023
Thanks!

8/10 Good

Anthony, Chesapeake

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from GM on 14 Nov 2023
Thanks!

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was easy to work with and rooms were clean and quiet.
Stayed 1 night in Oct 2023
Response from GM on 14 Nov 2023
We are happy to hear that you had a great time.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 14 Nov 2023
We are so happy you had a great time!

4/10 Poor

SHANE

Travelled with family
Liked: Staff & service, amenities
Rooms very dark and outdated. Air conditioning very poor
Stayed 1 night in Oct 2023
Response from GM on 22 Oct 2023
In January 2024 we will be shutting down the hotel for a total remodel!! We do hope you will come stay with us after we give the hotel a total make over!

10/10 Excellent

Randall

Stayed 2 nights in Oct 2023
Response from GM on 22 Oct 2023
Thank you

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that it was attached to the casino and liked the modern room.
Stayed 1 night in Oct 2023
Response from GM on 22 Oct 2023
Thank you

10/10 Excellent

Jaccara

Stayed 1 night in Oct 2023
Response from GM on 14 Nov 2023
Thank you!

10/10 Excellent

Jerad

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice. Little odd to have the fridge in the bathroom but just happy we had a fridge. Hotel shuttle driver was phenomenal. Thanks Barry.
Stayed 1 night in Oct 2023
Response from GM on 22 Oct 2023
We are going to make changes very soon and the fridge will be moving out of the bathroom. Hope you come stay with us after the remodel and see how amazing the rooms are when it’s done!

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 22 Oct 2023
Thank you

10/10 Excellent

Cindy

Stayed 1 night in Sep 2023
Response from GM on 22 Oct 2023
Thank you!

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations. Only problem…. Room decor is very dark and lighting options in my opinion were extremely dim.
Stayed 1 night in Sep 2023
Response from GM on 22 Oct 2023
Thank you, your comments will be very valuable in our upcoming remodel. Hope you will visit us after the remodel and see what we have to offer then.

4/10 Poor

Pamala

Disliked: Staff & service, room comfort
Looks nice but not functional
Checkin was friendly but the machine to code card keys wasn’t working so the attendant needed to walk us to our room to code it at the our door. I asked for a top floor room as my husband is an extremely light sleeper. She indicated they had already assigned us a top floor. It ended up being on the 2nd floor then I learned there are 3 floors in the hotel. Once in our room, we were sorely disappointed. It looked nice but was not functional. The luggage stand was so rickety that I was afraid to use it. The bed was almost waist high. We are seniors it was almost impossible to get into the bed!! The bedside table was only about knee high and had no electric outlets for our use. The headboard is such that one bedside table is a cubby built into the unit. The whole cubby was taken up by a land-line phone console. No room for your personal needs. We had to search around to find electric outlets to charge phones & other electronics. The AC was noisy, waking my husband every time it came on during the night. The only towel hook in the bathroom was coming out of the wall, making us unwilling to risk using it. Scarce electric outlets
Stayed 1 night in Sep 2023
Response from GM on 22 Oct 2023
I am so sorry that you had less than an amazing time at our facility. I will send your concerns on to our design team as they are working on plans for a remodel. Your comments will be very valuable in providing our hotel guests with the amenity’s they desire when visiting us. Thank you for your valuable feedback and we do hope you will stay with us again after our remodel planned to take place in 2024!

10/10 Excellent

Julia

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 22 Oct 2023
Thank you

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay… a little confusion between the Catfish Bend Inn and the Fun Resort Inn as to where we were staying, but otherwise a good stay. Hard to find actual address of the property on the website.. could make that easier..
Stayed 1 night in Sep 2023
Response from GM on 22 Oct 2023
I will forward your message to our website team concerning the address. Thank you for pointing that out.

6/10 Okay

Terry

Travelled with family
Liked: Cleanliness, staff & service
The pool for the spa area is not complete.
Stayed 1 night in Sep 2023
Response from GM on 22 Oct 2023
I am not sure about this as the spa uses the Catfish Bend Inn pool and it was open until mid September. I am sorry if you were unable to use the pool.

6/10 Okay

Sonya

Liked: Cleanliness, property conditions & facilities, room comfort
It was very clean. I called for room service and there wasn't any and the front desk nor the kitchen could help me out. Strange!
Stayed 1 night in Sep 2023
Response from GM on 22 Oct 2023
We have limited availability for staff to deliver food from our food venues, I do apologize for that.

8/10 Good

Nicole

Stayed 1 night in Aug 2023
Response from GM on 22 Oct 2023
Thank you

8/10 Good

Jake

Stayed 1 night in Aug 2023
Response from GM on 22 Oct 2023
Thank you

8/10 Good

Jean

Stayed 1 night in Aug 2023

8/10 Good

brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay here again
Stayed 1 night in Aug 2023
Response from GM on 26 Aug 2023
Thank you!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 26 Aug 2023
Thank you!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 26 Aug 2023
Thanks we can’t wait to have you stay with us again!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
It was ok besides the mysterious bumps on feet.
Woke up to red clusters of bumps around my ankles and on my feet. I had checked for bed bugs but didn't see any on the bed but doesn't mean they aren't there. Wall paper around the outside shower glass by the bed was hanging down. Suppose to have 2 sets of curtains, one was completely gone and the other only half functioned, was hard to cover the window without trying to yank on it.
Stayed 1 night in Aug 2023

4/10 Poor

Eldon

Travelled with family
There is very limited dining options. No breakfast on-site during week days and only one on-site breakfast on Saturday. It was over-priced, poor food, with many items badly replinished. Other places usually offer free or included breakfast.
Stayed 2 nights in Aug 2023
Response from GM on 26 Aug 2023
We do have a new restaurant opening soon and they will have a continental breakfast. Our unbranded hotels have never offered breakfast at the hotel I am sorry to say.

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from GM on 26 Aug 2023
Thank you!

10/10 Excellent

Limitless, Tulsa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve now stayed at all three hotels right at catfish bend. Catfish Bend Inn & Spa is my favorite. The staff was super nice and accommodating. The rooms are definitely made for adults and couples which is awesome. It was super quiet and the bed was great. Only thing I wished it had was more accessible outlets by the bed and I did see a couple small spiders that I killed but those are very minor things overall. I was also on the ground level by a door. Overall I give this place a 9/10. Great water pressure in the shower and tv was nice. Had a place to sit and the bed was great like I said. You should give this place a try if you haven’t been before.
Stayed 5 nights in Jul 2023
Response from GM on 26 Aug 2023
Thank you! We are getting ready for a total renovation! Can’t wait for you to come see our new and improved Catfish Bend Inn next year!

10/10 Excellent

Michelle

Stayed 2 nights in Jul 2023
Response from GM on 26 Aug 2023
Thank you!

10/10 Excellent

Nancy Platt Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 25 Jul 2023
Thank you for staying with us!

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service, room comfort
OK Hotel
Hotel could use some major updates.
Stayed 1 night in Jul 2023
Response from GM on 19 Jul 2023
We have the hotel planned for a major renovation at the end of this year! I do hope you will come again after the renovations and see what we have in store for the new and improved hotel!

8/10 Good

Rona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 19 Jul 2023
Thank you!

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get checked in. The staff is very efficient and pleasant. The room was excellent.
Stayed 1 night in Jul 2023
Response from GM on 18 Jul 2023
Thank you! We are happy you enjoyed our recently renovated hotel!

10/10 Excellent

Michael, Davenport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with great bathroom (large walk-in shower, Kohler fixtures, glass walls). Comfy bed. Little fridge and microwave. Nice base for our day of exploring Burlington.
Stayed 1 night in Jul 2023
Response from GM on 18 Jul 2023
So happy you enjoyed the room! Hope to see you again on your next exploration through our fine city!

2/10 Terrible

christopher

Stayed 1 night in Jul 2023
Response from GM on 26 Aug 2023
Christopher, please let me know what the issue you had at our hotel was so I may address it with the proper parties. A score with no comments is hard to correct.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 11 Jul 2023
Thank you!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 11 Jul 2023
Thank you!

10/10 Excellent

Curtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay, play and have meetings.
Very comfortable beds. Well kept and clean throughout. Casino not loud and overwhelming, needed a few more people working there though. Very accommodating for our meeting. Good catering.
Stayed 1 night in Jun 2023
Response from GM on 11 Jul 2023
We are so happy you enjoyed your time with us.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sherry-GM on 1 Jul 2023
Thank you! We are so happy you had a good time!

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Enjoyed my stay with my husband for our anniversary trip only thing is website says free breakfast when there’s no free breakfast available that’s the only thing I would complain about that needs to be changed otherwise awesome hotel
Stayed 1 night in Jun 2023
Response from Sherry on 1 Jul 2023
I have tried and tried to get that breakfast error off of every sight. I am so sorry I missed it on the sight you booked with.