Dear Mark,Our sincerest thanks for this positive review of your stay at our hotel.It is gratifying to know that our central location, just a stone's throw away from Brussels Central station and within easy reach of the city's renowned attractions, contributed positively to your experience with us.We are continuously striving to offer our guests the exceptional service and memorable stays that Hilton is known for, and your acknowledgement of our efforts is truly appreciated.Thank you once again for highlighting our convenient location, and rest assured that we remain committed to providing a comfortable and enjoyable stay to all our guests.It would be a pleasure to welcome you back on a future occasion. Best wishes,Ellen Deboeck, General Manager

Dear Donald,Thank you for taking the time to share your opinion with us.It's wonderful to hear that our room amenities met your expectations and contributed positively to your experience at Hilton Brussels Grand Place. We also take pride in our central location, which offers convenient access to the vibrant dining scene in the heart of Brussels.Should you decide to visit us again, our team remains at your disposal to ensure another comfortable and memorable stay.We look forward to seeing you again soon.Best regards,Ellen Deboeck, General Manager

Dear Seng,Thank you for sharing your review.We are delighted to hear that our strategic location enhanced your stay, offering convenient access to the heart of Brussels' vibrant shopping, dining, and tourist attractions.We regret, however, that the city's lively spirit led to some external noise disturbances. While our windows are soundproof, we understand this may not suffice once opened, and we offer earplugs for added comfort. We are also working diligently to enhance our guest service experience, as providing attentive hospitality is our utmost priority. Your comments serve as an invaluable benchmark for our progress.It is pleasing to know that you appreciated the cleanliness of our rooms, the overall condition of Hilton Brussels Grand Place, and the amenities provided for a comfortable stay. These are the standards we strive to maintain for all our guests.It would be a pleasure to welcome you again. Best regards,Ellen Deboeck, General Manager

Dear Susan,Thank you for this kind review about your recent visit.We are delighted to hear that our central location contributed positively to your stay, making it convenient for you to explore and connect with the city. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the amenities provided met your expectations. Our team is dedicated to delivering the excellent service Hilton is known for, and your satisfaction is a testament to their efforts.Your kind words are greatly appreciated and serve as encouragement for all of us here at Hilton Brussels Grand Place.We all look forward to welcoming you back in the future.Kind regards,Ellen Deboeck, General Manager

Dear Mohit, Thank you very much for this kind review.We are delighted to hear that our central location provided the convenience you desired during your visit to Brussels. It's also wonderful to learn that the spaciousness of your room and the added convenience of a second bathroom met your family's needs effectively.While we are pleased with your positive comments, we have taken note of your ratings on cleanliness, condition, service, and amenities. We continuously strive to maintain our high standards and your feedback is instrumental for our ongoing efforts to enhance our guest experience.Rest assured, we are dedicated to ensuring that every aspect of your stay is up to our impeccable Hilton standards.We hope to see you again soon for another enjoyable experience.Best wishes,Ellen Deboeck, General Manager

Dear Oliver, Thank you for taking the time to share your review.We are so glad that you enjoyed your recent stay with us. However, we are sorry that you felt our high standards of service weren't reached on this occasion. We truly value all feedback and rest assured, your comments will be reviewed with our team.We are looking forward to welcoming you again. All the best!Ellen Deboeck, General Manager

Dear Emily,Thank you for sharing your review.We are delighted to hear that you found our hotel to be a comfortable and convenient choice, especially when it comes to train travel connectivity. Our team is committed to providing exceptional service, and it's gratifying to know that this was reflected during your stay. Furthermore, we are pleased that the amenities in your room met your expectations and contributed to a memorable experience. We look forward to welcoming you back on a future visit.Kind regards,Ellen Deboeck, General Manager

Dear Joshua, Thank you for taking the time to share your review.We are thrilled to hear that our central location served you well during your travels, allowing for convenient exploration of Brussels' historic centre and easy access to local attractions and transport.Regarding your experience with the room maintenance, we sincerely regret any discomfort caused. Our guest rooms are designed to provide modern comfort and elegance, and we apologize if we fell short in this instance. While we offer a comprehensive array of room amenities, we understand the importance of the finer details such as washcloths, and we will certainly remind our housekeeping team to ensure all items are replenished consistently.We are delighted to learn of Solomon's exceptional service. Our staff takes pride in delivering Hilton's world-famous warm and attentive service, and it is heartening to know that Solomon's efforts significantly enhanced your experience with us.We appreciate your insights as they are essential in our ongoing efforts to provide an exceptional stay for all our guests. We hope to have the opportunity to welcome you again and provide a stay that not only meets but exceeds your expectations.We hope to have the opportunity to welcome you again.Best wishes,Ellen Deboeck, General Manager

Dear Carol,Thanks for this kind review.We're thrilled to hear you enjoyed the safe environment of our location and the variety our breakfast offers. It's also heartening to know our staff's friendliness contributed positively to your stay. Your commendation on room cleanliness and the overall condition of our hotel is greatly appreciated, and it reflects our team's dedication to maintaining the high Hilton standards.We hope your encounters with our array of amenities, including the complimentary Wi-Fi and ergonomic workspaces, enhanced your comfort during your time with us.We look forward to welcoming you again. Best regards,Ellen Deboeck, General Manager

Dear Sarah,It was a pleasure to receive this great review.We are thrilled to hear that you appreciated our hotel's excellent location and the cleanliness of our rooms. It is also gratifying to know that you found our room amenities to your satisfaction, reflecting our commitment to providing first-class amenities as part of the Hilton standard. We do take pride in maintaining our hotel to ensure a comfortable and enjoyable stay for all our guests.While you have rated our service and hotel condition slightly lower, we would like to assure you that our team is dedicated to delivering the warm and attentive service Hilton is known for. We are constantly looking for ways to enhance our guest experience and your feedback is invaluable in this pursuit.We look forward to welcoming you back on a future occasion. Best wishes,Ellen Deboeck, General Manager

Dear Mizuki, Thank you for this positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,Ellen Deboeck, General Manager

Dear Anastasia,Thank you for taking the time to share your review.We are saddened to hear that your experience did not meet your expectations. We pride ourselves on maintaining the highest standards of cleanliness and service, so it is regrettable that you felt the condition of your room and the executive lounge were not up to par. We also understand the inconvenience of the deposit requirement and apologize for any misunderstanding. We are continuously working on improving our guest experiences, and your comments are an important part of this process. Rest assured, we are addressing the points you've raised to ensure that they are not indicative of the high-quality service we strive to provide.We hope to have the opportunity to welcome you back for a more memorable stay in future.Kind regards,Ellen Deboeck, General Manager

Dear Carlos,Thank you for taking the time to review your stay.We are glad you chose our hotel for its Hilton standards and prominent location. Our team is committed to providing top-quality service and we appreciate your recognition of these efforts. We regret to hear that certain aspects of your stay did not meet your expectations. Our hotel prides itself on its upkeep and condition since its opening in 2014, with the most recent room renovations in 2018. We understand that the vibrancy of the city centre, while appealing to many, can sometimes present challenges such as noise, which we strive to mitigate with soundproof windows. Additionally, we are continuously working to enhance our breakfast offerings to ensure a variety of high-quality options reflective of local and international tastes. The concerns you've raised are taken seriously and we're actively working to enhance our guest experience.We hope you will consider staying with us again in the future. Best regards,Ellen Deboeck, General Manager

Dear Adolfo,We thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Ellen Deboeck, General Manager

Dear Krishna,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,Ellen Deboeck, General Manager

Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that our convenient parking was to your satisfaction. It's also great to know that our location met your expectations, being ideally situated for exploring the city. Regarding your remarks about room noise, we acknowledge that while our windows are soundproofed, the vibrant city life can indeed be noticeable when windows are opened. We're committed to ensuring a restful stay and suggest that, for future visits, a room on a higher floor may provide a quieter experience, as higher floors are generally quieter and the backside of the hotel is recommended for guests seeking silence.We do hope that we will be able to welcome you back on a future occasion. Best regards,Ellen Deboeck, General Manager

Beste Karen,Hartelijk dank voor deze mooie beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Met vriendelijke groet,Ellen Deboeck, General Manager

Dear Benjamin,Thank you for taking the time to review your stay.We're thrilled to hear that you found our location to be great and the room comfortable for your needs. Our team strives to provide inviting accommodations, and we're pleased that our efforts resonated with you. We regret to hear that there was a lapse in service regarding your wake-up call. While we are currently addressing staffing challenges to enhance guest interactions, we ensure that our commitment to attentive service remains unwavering. Your feedback is invaluable as it helps us to improve and continue delivering the high standards our guests expect.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,Ellen Deboeck, General Manager

Dear Eugenia, Thank you for taking the time to share your review with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Kind regards,Ellen Deboeck, General Manager

Dear Masao,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to having you return. Best wishes,Ellen Deboeck, General Manager

Dear Kyung-Hee,Thank you for this review of your recent stay.It's great to know that your room was to your liking. We are, however, sorry to read that you were not fully satisfied during your stay. We regret that you did not make us aware of any issues at the time so that we could have taken immediate action to find you a solution.We look forward to welcoming you back.Wishing you a wonderful 2024!Ellen Deboeck, General Manager

Dear Young Kyu,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back soon.Best wishes,Ellen Deboeck, General Manager

Dear Ami,Thank you for sharing this positive review.We're delighted to hear that you appreciated our hotel's central location and the beauty of the property. It's also wonderful to know that the cleanliness of your room met your expectations, as we strive to maintain the highest standards. Our team works diligently to ensure that our hotel's condition is impeccable, and your recognition of these efforts is greatly valued. We note that you rated our service at 80%, and while this is generally positive, we always aim for excellence. We would like to mention that we are actively working to enhance staff interactions and guest service, as mentioned in our hotel information, and we expect to see significant improvements by September.We look forward to welcoming you back on a future occasion. Best wishes,Ellen Deboeck, General Manager

Dear Guest,Thank you for taking the time to share your feedback.We are pleased that you appreciated our attentive service, reflected in your service rating. Our team is committed to providing a warm and efficient service to all our guests. We regret to hear that the room's cleanliness and light levels did not meet your expectations. Our guest rooms are designed with comfort in mind, and we apologize if this was not the case during your stay. Regarding the concierge service, we aim to cater to our guests' needs, and we apologize for any inconvenience caused concerning the umbrella policy. It's disappointing to learn that the TV in your room was not functioning properly. We always encourage our guests to report any issues so we can resolve them promptly.We hope to welcome you back on future occasions. Best regards,Ellen Deboeck, General Manager

Beste Mark,Hartelijk dank voor deze uitstekende score.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Graag tot een volgende keer!Met vriendelijke groeten,Ellen Deboeck, General Manager

Beste Michael,Bedankt voor uw beoordeling en feedback.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel en dat alles wat u nodig had beschikbaar was.Hopelijk tot ziens,Ellen Deboeck, General Manager

Cher Vincent,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,Ellen Deboeck, General Manager

Beste Jorn,Hartelijk dank voor deze uitstekende score.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Hopelijk tot ziens,Ellen Deboeck, General Manager

Beste Amanda,Hartelijk bedankt voor uw fijne review.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Groetjes!Ellen Deboeck, General Manager

Querido huésped,Nos complace enormemente saber que la limpieza de nuestras habitaciones, el estado del hotel y la comodidad de nuestras instalaciones hayan cumplido con sus expectativas al 100%. Es para nosotros un honor recibir comentarios tan positivos y estamos encantados de que haya disfrutado de la calidad y el servicio que nos esforzamos por ofrecer a nuestros huéspedes. Apreciamos que haya resaltado la excelencia de nuestro servicio, algo en lo que ponemos gran empeño y que refleja el compromiso de nuestro equipo para brindar una experiencia inigualable.Será un placer recibirle de nuevo próximamente. Un saludo muy cordial,Ellen Deboeck, General Manager

Dear Paul,We'd like to thank you for taking the time to review your experience.We're thrilled to hear you found our rooms to be impeccably clean and appreciated the condition of our hotel and the service provided. We take pride in maintaining high standards of cleanliness and guest satisfaction, so it's wonderful to know these efforts resonated with you. We apologize if the cocktail experience at our bar did not meet your expectations. Our bar is indeed equipped with a cocktail menu, and we typically receive positive feedback about our bar service. We regret any inconvenience this may have caused and will ensure our bar staff is further trained to provide the high-quality service our guests expect.We hope to welcome you for an improved experience in the future. Best regards,Ellen Deboeck, General Manager

Dear Guest,Thank you for taking the time to share your review.We're delighted to hear that the size of our rooms met your expectations, and we pride ourselves on providing spacious accommodations for our guests. Regarding the additional seating in the lobby, we appreciate your suggestion and will consider it to enhance our guests' comfort in the common areas. We apologize for any inconvenience you may have experienced in locating our facilities; we strive to make our hotel as navigable as possible and will review our signage to ensure clear directions. While we aim to spread festive cheer with our decorations, we're sorry to hear that they did not meet your expectations. We'll take your feedback into account for future holiday seasons.The entire team looks forward to welcoming you back.Kindest regards,Ellen Deboeck, General Manager

Beste Hans,Hartelijk dank voor dit zeer positieve oordeel.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Ellen Deboeck, General Manager

Beste Elvira,Hartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer staan we graag weer voor u klaar.Hartelijke groeten,Ellen Deboeck, General Manager

Dear Steve,Thank you for this positive feedback.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.We hope to welcome you back in the future.Best wishes,Ellen Deboeck, General Manager

Chère Brigette,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Dans l'attente du plaisir de vous accueillir de nouveau,Ellen Deboeck, General Manager

Dear Guilherme,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back again in the future. Best wishes,Ellen Deboeck, General Manager

Dear Rachel, Thanks very much for your feedback.We're delighted to hear that you found our entrance and reception to be impressive. Our team strives to maintain a welcoming atmosphere from the moment our guests arrive. We understand that the choice of colors in the bedrooms may not have been to your liking, and we appreciate your perspective on this. Our hotel aims to provide a contemporary and stylish environment, and we will take your comments into consideration. It's gratifying to know that you were pleased with the cleanliness of your room and the amenities provided. We take great pride in ensuring our guest rooms are impeccably maintained and equipped for comfort and convenience.We hope to welcome you back.All the best,Ellen Deboeck, General Manager

Dear Kimberly,Thank you for taking the time to share your review.We're delighted to hear that you found our accommodations to be impeccably clean and that you were comfortable during your stay. It's also gratifying to know that you received excellent service from our team. We aim to provide a high standard of hospitality and it's wonderful to see this reflected in your feedback.We regret to hear about the issue with the telephone in your room. We understand how important it is to have all amenities functioning properly and apologize for any inconvenience this may have caused. Please rest assured that we have a dedicated maintenance team committed to resolving such issues promptly when they are brought to our attention. We are currently reviewing our procedures to ensure that any reported problems are addressed more efficiently to enhance our guest experience.We hope to see you again soon.Best regards,Ellen Deboeck, General Manager

Dear Nadiya,Thank you for such a positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would be glad to have you return for another memorable stay.Best wishes,Ellen Deboeck, General Manager

Cher hôte,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous compter de nouveau parmi nous,Ellen Deboeck, General Manager

Dear Katherine,Thank you for taking the time to share your feedback,We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We look forward to welcoming you back. Best wishes,Ellen Deboeck, General Manager

Cher Romain,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Ellen Deboeck, General Manager

Beste Glenn,Bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Ellen Deboeck, General Manager

Beste Michael,Hartelijk dank voor uw review.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Het was een plezier jullie te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Ellen Deboeck, General Manager

Beste Kristian,Hartelijk dank voor dit zeer positieve oordeel.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk tot ziens,Ellen Deboeck, General Manager

Beste Hilde,Bedankt voor uw feedback.We zijn blij te horen dat u een positieve ervaring heeft gehad tijdens uw verblijf bij ons. Uw opmerkingen over de geluidsisolatie van de ramen en de temperatuur op de bovenste verdiepingen zijn belangrijk voor ons. Onze ramen zijn inderdaad geluiddicht, maar het openen ervan kan inderdaad wat stadsgeluiden met zich meebrengen. Wat betreft de temperatuur, we zijn ons bewust van het probleem en werken aan verbeteringen om het comfort van onze gasten te garanderen. We willen ons verontschuldigen voor het ongemak dat u heeft ondervonden en waarderen uw geduld en begrip.Daarnaast zijn we verheugd te kunnen melden dat we momenteel bezig zijn met het uitbreiden van ons team om de interactie met het personeel en de algehele service te verbeteren. We verwachten dat deze veranderingen in september zullen plaatsvinden en hopen dat u bij een toekomstig verblijf de verbeteringen zult ervaren.We hopen u in de toekomst opnieuw te mogen verwelkomen in ons hotel. Met vriendelijke groet,Ellen Deboeck, General Manager

Dear William,Thank you for taking the time to share your review.We are glad to hear that you found our hotel clean and well-maintained. However, we apologize for the inconvenience you faced regarding the room allocation. We understand how frustrating it can be when your expectations are not met, and we assure you that this is not the standard we strive for. We have taken note of your feedback and will work on improving our communication and reservation processes to prevent such situations in the future.We also regret that you felt our staff was not helpful during your stay. We are currently working on expanding our team to ensure that we can provide the warm and attentive service that Hilton is known for, even during peak times. We hope that by addressing these concerns, we can enhance the overall guest experience.We hope you will consider staying with us again in the future. Best regards,Ellen Deboeck, General Manager

Dear Kristina,Thanks for taking the time to review your stay at our hotel.We are delighted to hear that our staff was friendly and accommodating during your late arrival, and that you enjoyed the cheese plate in your room. Our convenient location near Brussels Central Station is indeed one of our hotel's highlights, and we are glad it added value to your stay.We apologize for the issues you encountered with the bedside light and USB ports in your room. Our maintenance team has been informed and will address these concerns promptly to ensure a comfortable stay for future guests. We appreciate your feedback and will use it to improve our services.We hope to welcome you back. Best wishes,Ellen Deboeck, General Manager