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Reviews of Hotel Albergo

2 out of 5
Hotel Albergo
Victoria Regina Square, 11-12, Brussels

Reviews

5.2
Rating 10 - Excellent. 3 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 7 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 12 out of 33 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Deddy Alexander

Travelled with group
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Jasmine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Short walk to city centre. Room is a good size, mattresses are very old and room doesn’t have a fridge.
Stayed 1 night in Dec 2023

2/10 Terrible

Eilidh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply put, do not stay here. When I booked this hotel back in August the reviews were mediocre-positive but I wish I had checked the reviews again before my cancellation period ended and saved myself the bother myself and my partner were put through. After travelling since the day before to get to Brussels, when we finally got to our hotel room desperate to rest, the overwhelming smell of damp greeted us as soon as we unlocked the door. The room was abysmal, to say the least, with damp, dust and dirty marks up every wall and all across the ceiling. The headboard looked like it had cigarette burns in it and the furnishing was just terrible, the bathroom being just as bad. My partner and I both have asthma, so damp is a massive issue for our health, so we requested another room to which we were told they could only offer us a twin room instead. Fine, can we see it first? And that room was not much better, with the added bonus of stained mattresses which I didn't think to look for in the first room. After half an hour of thinking, we chose to cut our losses and book a new (much nicer) hotel and check out, which the woman at reception did apologise for. Since coming back, we requested a refund through Expedia due to health issues (my asthma was terrible for the rest of the trip due to the bad damp) which, after days of chasing the hotel, was denied. I have stayed in some dumps, but this place absolutely took the cake. Do not stay here.

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not convenient and clean bedding. Smells bad like moulds everywhere. No hot water, leaking shower hose and curtain between bathroom and bedroom.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Adam

Stayed 1 night in Jun 2023

4/10 Poor

NISHA

Stayed 1 night in Jun 2023

2/10 Terrible

Diana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Avevamo prenotato presso un’altra struttura che ci ha contattati pochi giorni prima della partenza, dicendoci che per problemi loro ci avrebbero indirizzato presso una loro struttura associata.. Quest ultima completamente fuori dal centro, squallida, gente con faccia da galera e puzza d erba in continuazione .. dentro e fuori dalla camera . Esperienza da dimenticare.. si tornava in albergo se così si può chiamare solamente per doccia e letto.. sempre che si riesca a dormire tranquilli.. da NON RIFARE
Stayed 2 nights in Feb 2024

2/10 Terrible

Fabián

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El colchón estaba para tirar a la basura , super incómodo , y zona que si te alejas un poco no es segura . El personal nada agradable
Stayed 2 nights in Feb 2024

2/10 Terrible

Aminata

Juste horrible
Stayed 1 night in Feb 2024

10/10 Excellent

Hayamizu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
親切
Stayed 2 nights in Feb 2024

10/10 Excellent

Yassin

Stayed 1 night in Jan 2024

6/10 Okay

MITSUYO

Travelled with family, Travelled with family and small children
ぽっとがなくて、お湯は、レンジで温めなければならないから少し不便
Stayed 1 night in Dec 2023

8/10 Good

michael

Stayed 1 night in Dec 2023

6/10 Okay

Jan

Stayed 2 nights in Dec 2023

4/10 Poor

Fred

Disliked: Property conditions & facilities
Next to the station Brussel North
Stayed 1 night in Dec 2023

2/10 Terrible

Thierry

Disliked: Cleanliness, staff & service, property conditions & facilities
Scandaleux
Ayant du anticiper mon voyage j'ai contacte l'hôtel pour savoir si ils avaient une chambre pour 1personne la veille de la réservation prévue EN PLUS j'ai eu leur accord première surprise j'avais règle 56 euros pour la 1ere nuit j'ai du reregleer 140 euros et deuxième choc état de salubrité d'hygiène honteux incroyable on aurait cru qu'un régiment entier y vivait seul. Le lit les draps étaient blanc et semblait propre un tiroir de table de nuit car le responsable cherchait la télécommande de la télé introuvable mais tiroir plus que rempli de déchets les sols les murs c'est honteux
Stayed 1 night in Dec 2023

4/10 Poor

Mickael

Stayed 1 night in Dec 2023

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel à éviter absolument! Il faut faire soi-même son lit, on arrive dans une chambre glacée quand il neige dehors. Pas de nettoyage. Pas d'ascenseur. Seul avantage: très proche de la gare du Nord. Un employé remarquable: Fahrad, qui a fait le maximum pour rendre mon séjour "supportable"... Je ne comprends pas comment un tel hôtel peut faire partie de l'offre de Hotels.com. Il est cher, et il y a des centaines d'hôtels à BXL. Hotels.com devrait faire des recherches et offrir des hébergements plus sympas à BXL.
Stayed 5 nights in Nov 2023

8/10 Good

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Negatives : There way no curtain on the roof window so you get sunlight whether you want it not , the one lamp above the bed was missing the glass that diffuses the light so it was a rather harsh bare bulb and there were some burn spots from sigarets on the nightstand. It was impossible to get the shower to get a reasonsble temperature because the pressure of the cold water is much higher than the hot water so goes from too hot to too cold real quick with no way to get a happy medium. Positives : The location is very handy near the station, the sheets etc. were clean and although the room isn't in the best state it does seem hygienic , the bed is comfortable, the tv service also works well and the window to check in being so large is very handy, staff seems nice.
Stayed 1 night in Dec 2023

8/10 Good

Fatiha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Diana

Travelled with partner
Disliked: Amenities
Nos cancelaron reserva y nos echaron a las 23p.m
Stayed 2 nights in Oct 2023

4/10 Poor

Christer

Disliked: Cleanliness, property conditions & facilities, room comfort
Badly need a renovation
Mold on the wall. You could smell that in the room. Stairs really dirty. Think they need a big renovation.
Stayed 3 nights in Sep 2023

6/10 Okay

Ludwig

Disliked: Staff & service, amenities, property conditions & facilities
Für Kurzaufenthalt ok. Personal freundlich . Aber Hotel ist sehr alt und abgewohnt. Für unsportliche Gäste nicht geeignet ich bekam Ein Zimmer im dritten Stock sehr schmale Treppen ohne Lift und sehr kalt.
Stayed 3 nights in Sep 2023

2/10 Terrible

Tarik

Stayed 1 night in Aug 2023

10/10 Excellent

Dominique

Business traveller
Liked: Cleanliness, staff & service, room comfort
Reste un excellent rapport Qualité-Prix
Stayed 2 nights in Aug 2023

8/10 Good

Donara

Stayed 1 night in Aug 2023

2/10 Terrible

Ignacio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias por integrar “horrible “ en las valoraciones del hotel, todo un acierto.
Stayed 1 night in Jul 2023

2/10 Terrible

frederic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infecte. Fuyez
Comment un hôtel comme celui-ci peut peut-il exister et comment hotel.com peut-il le proposer. Hôtel miteux avec le sol sale, plein de taches. Notre chambre....malheur.. Ormi le fait que toit sois vétuste, le pompom est le lit... Pas de protège matelas, le matelas deguelasse, des tâches du sang des trous. Les rideaux tachés.... Fuyez
Stayed 1 night in Jul 2023

6/10 Okay

Mie

Stayed 2 nights in Jul 2023

6/10 Okay

Thierry

Business traveller
Disliked: Staff & service
Stayed 2 nights in Jun 2023