I recently stayed at the Aris Grand-Place Hotel, Brussels, between 18th-21st November. When making the booking, I booked a Classic Double or Twin Room, 1 Double or 2 Twin Beds. Upon arrival I was informed by one of the receptionists that this type of room was unavailable (an entire floor was out of use due to an adversarial circumstances) and I was downgraded to a room with a single bed. I felt obligated to take it as I had no other options. This was a bad start to my trip and I feel I should have been informed of this well in advance. Additionally, on my last night I came back to my room and found that the room had not been closed properly after the housekeepers had been in servicing it. This was infuriating and I informed reception straight away, thankfully nothing was stolen.