Restaurant

Reviews of Aris Grand-Place Hotel

3 out of 5
Aris Grand-Place Hotel
Rue du Marché aux Herbes 78-80, Brussels

Reviews

8.6

Excellent

Rating 10 - Excellent. 273 out of 590 reviews" "
Rating 8 - Good. 233 out of 590 reviews" "
Rating 6 - Okay. 51 out of 590 reviews" "
Rating 4 - Poor. 15 out of 590 reviews" "
Rating 2 - Terrible. 18 out of 590 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wendolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing it’s so close to The Grand palace the area around a lot things to see and to do 🙂. Jonathan help us and it was super nice and helpful.
Stayed 1 night in Mar 2024
Response from Ewa on 19 Mar 2024
Dear Wendolyn,First of all we thank you for choosing Aris Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, but what really made the difference was the helpfulness of the staff, would definitely stay here again
Stayed 1 night in Mar 2024
Response from Fabiola - Communication on 19 Mar 2024
Dear Paul,Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed our excellent location.In addition, we are delighted that our staff were able to make a difference by being helpful and attentive during your stay. Customer satisfaction is our number one priority, and we are delighted that our team helped to make your experience so positive.We look forward to welcoming you back on your next visit to our establishment.Yours sincerely,

8/10 Good

Suman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff friendly! Very close to centre and great food options close by
Stayed 1 night in Jan 2024
Response from Fabiola - Communication on 12 Mar 2024
Dear Suman,Thank you very much for taking the time to share your experience with us. We are delighted to hear that you found our hotel pleasant and our staff friendly.We are also pleased that our location close to the centre was convenient for you and that you were able to enjoy the excellent dining options nearby.We look forward to welcoming you back on your next visit to Brussels.All the best,

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Fabiola - Communication on 26 Mar 2024
Dear Gemma,Thank you so much for your perfect review! We are delighted that you enjoyed your stay with us. We look forward to welcoming you back soon!All the best,

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean and comfortable rooms, wonderful staff. The air con didn't work well - it was the same temperature no matter how cold I set the thermostat. I opened the window to let in the cold air instead, which worked well.
Stayed 4 nights in Feb 2024
Response from Fabiola - Communication on 6 Mar 2024
Dear Rachel,Thank you for choosing our hotel and for sharing your experience with us. We are delighted to hear that you enjoyed our excellent location, our very clean and comfortable rooms and our wonderful staff.However, we are sorry to hear that you had problems with the air conditioning in your room. Your comfort is our top priority and we assure you that your concerns are checked and dealt with.We look forward to welcoming you back during your next stay.Yours sincerely,

10/10 Excellent

Olha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Marc * reception on 25 Feb 2024
Good evening, Tank you for choosing our Hotel Aris Grand Place for your last stay in Brussels. We are delighted that you enjoyed it. We look forward to welcoming you back to our hotelRegards,

10/10 Excellent

Moriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service! 👍
Stayed 2 nights in Feb 2024
Response from Virginia - Reception on 17 Feb 2024
Dear Moriam,First of all, we would like to thank you for choosing the Aris Grand Place hotel. We greatly appreciate your rating, your comment and we thank you for it. We hope to have the opportunity to welcome you again in our hotel. Kind regards,

10/10 Excellent

Amber, Pittsford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location to see the Grand Place and other historic locations, souvenir shopping and great meals. The staff were extremely helpful with train times, holding our luggage and offering help if needed.
Stayed 1 night in Feb 2024
Response from Fabiola - Communication on 14 Feb 2024
Dear Amber,Thank you very much for your positive feedback on your stay at our hotel. We are delighted to hear that you enjoyed our ideal location, close to the Grand Place and other historical sites, as well as shopping and dining opportunities.We are pleased that our staff were able to meet your needs. We always strive to provide a caring and professional service to our guests and your compliments are very much appreciated.Thank you again for your kind words and recommendation. We look forward to welcoming you back on your next visit to Brussels.Yours faithfully,

2/10 Terrible

Alla, Tarzana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No privacy. The bathroom, no curtains and very cold there. Construction down stairs, breakfast area too small and no variety of food. You can hear everything from the street. I’m not recommend to anyone to stay there.
Stayed 2 nights in Jan 2024
Response from Fabiola - Communication on 14 Feb 2024
Dear Alla,Thank you for choosing the Aris Grand-Place hotel for your stay.We are sorry to hear that your experience in our hotel did not live up to your expectations. Your satisfaction is our top priority and we take your feedback very seriously.We apologise for any inconvenience you may have experienced. Your feedback is invaluable as it helps us to improve. Thank you for taking the time to share your concerns with us. We hope to have the opportunity to earn your trust again in the future.Yours faithfully,

8/10 Good

ALI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location and value for price was good however we had a glitch about our bed preferences during check in.
Stayed 3 nights in Jan 2024
Response from Fabiola - Communication on 31 Jan 2024
Dear Ali,Thank you for choosing the Hôtel Aris Grand Place for your stay and for taking the time to share your opinion. Rest assured that we attach great importance to your comments in order to continually improve your satisfaction.We look forward to welcoming you back and providing you with an even more enjoyable experience.Yours sincerely,

10/10 Excellent

carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!! Reasonable price. Few steps to Grand Place and Central train station. Busy neighborhood, surrounded by restaurants and shops. Coffee shop on the first floor was convenient. You have to pass through the coffee shop to check in.The receptionist, Virginia, was very friendly, helpful and accommodating. Room 505 had a great view..new bathroom! Highly recommend this hotel.
Stayed 2 nights in Jan 2024
Response from Fabiola - Communication on 31 Jan 2024
Dear Carina, We would like to express our gratitude to you for choosing the Hotel Aris Grand Place for your stay and for taking the time to share your review. We are delighted to hear that you particularly appreciated our central location in the historic heart of the city, just a stone's throw from the Grand Place. Your praise will be passed on to our team, as your satisfaction is their greatest reward.We look forward to welcoming you back very soon!All the best,

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ewa on 30 Jan 2024
Dear Emma,First of all we thank you for choosing Aris Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We're glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the perfect place to stay when visiting Brussels, especially at Christmastime. It is conveniently located to shops and restaurants and the central train station. There is a coffee shop in the lobby of the hotel, which adds to the charm. The rooms are nicely furnished, the bed is comfortable. The hotel staff went above and beyond to help us celebrate our anniversary trip. We are so glad we chose to stay at this property!
Stayed 3 nights in Dec 2023
Response from Ewa on 7 Jan 2024
Dear Joel,First of all we thank you for choosing Aris Grand Place Hotel.We deeply appreciate your feeback and thank you for it.We're glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

6/10 Okay

Diana, Ashburn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is good (close to Grand Place), but extremely noisy day and night (6am-2am). Even on the 4th floor the street noise was excessive. I know this isn’t the hotel’s fault, but it’s something to be aware of and consider if you’re looking at staying here.
Stayed 4 nights in Dec 2023
Response from Fabiola - Communication on 2 Jan 2024
Dear Diana,Thank you for your comment on your recent stay with us. We are delighted that you enjoyed our central location in the historic heart of the city, just a stone's throw from the Grand Place. In fact, we are located in a lively area of the historic centre of Brussels, but we also have quiet rooms overlooking a small street on one side of the building.We look forward to welcoming you again in the not too distant future. All the best,

6/10 Okay

Gail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ewa on 11 Feb 2024
Dear Gail,First of all we thank you fro choosing Aris Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We hope to have the opportunity to welcome once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

MINSUNG

Stayed 1 night in Dec 2023
Response from Ewa on 7 Jan 2024
Dear Minsung,First of all we thank you for choosing Aris Grand Place Hotel.We deeply appreciate your feeback and thank you for it.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service
Friendly and helpful staff
Stayed 1 night in Dec 2023
Response from Fabiola - Communication on 26 Dec 2023
Dear Kimberly, Thank you for sharing your experience with us. We are glad that you were satisfied with the services offered by our staff. We hope to see you again soon!

6/10 Okay

Claire Marie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, cafe below hotel is bustling and provides great brunch options. Staff are AMAZING friendly and helpful. The room however leaves much to be desired. Worst than any budget hotel in the UK (didn’t think this hotel was meant to be ‘budget’) room was outdated with the only benefit being a kettle and bed (not usually a problem as we don’t stay in hotel much) but the bathroom was awful. Dated, grime in all the grout in the shower. Terrible shower curtain that if you didn’t get just perfect would allow water out and flood the bathroom. Luckily the cleaners didn’t only come once every two days to replenish towels as we had to use them to mop up every day. Though there was kettle none of the tea or coffee was replenished so had to buy our own. Which was difficult as there’s no fridge in the room to store milk or water. (Didn’t expect there to be but if you’re not replenishing tea coffe etc it would’ve helped) also there’s no robes (stated on website there is again not an issue for us but still) another touch that would’ve helped possibly be and iron in the room as peoples clothes can crease in suitcases? Would visit for the cafe but wouldn’t stay again
Stayed 3 nights in Dec 2023
Response from Fabiola - Communication on 2 Jan 2024
Dear Claire Marie,Thank you for your comment on your recent stay with us. We are delighted that you enjoyed our central location in the historic heart of the city, just a stone's throw from the Grand Place. We are glad that you were pleased with the excellent service provided by the staff. We do not provide tea or coffee in the rooms, as there is a breakfast service every morning. Also, the hotel has an iron which you can request from the staff. Please be reassured that we take your comments into account as customer satisfaction is our highest priority. We look forward to welcoming you during your next stay. Yours faithfully

6/10 Okay

Chelsea

Stayed 3 nights in Dec 2023
Response from Ewa on 11 Feb 2024
Dear ChelseaFirst of all we thank you fro choosing Aris Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We hope to have the opportunity to welcome once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Katia

Stayed 3 nights in Nov 2023
Response from Ewa on 7 Jan 2024
Dear Katia,First of all we thank you for choosing Aris Grand Place Hotel.We deeply appreciate your feeback and thank you for it.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Suzi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Close to everything. Staff were friendly and helpful. Amazing coffee and food in the cafe. Comfortable beds. Highly recommend.
Stayed 1 night in Dec 2023
Response from Fabiola - Communication on 2 Jan 2024
Chère Suzi,Thank you for taking the time to leave a review of your stay at the Aris Grand Place Hotel. We are delighted that you particularly enjoyed the room, our staff and our central location in the historic heart of the city, just a stone's throw from the Grand Place. We are glad that your stay went well.We look forward to welcoming you back!

10/10 Excellent

Catrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed gere for the Christmas Markets and it was a perfect lication as only 5 mins walk from Central station and within minutes to all the best attractions. Breakfast was well worth getting as there were hot options which were cooked for you as well as continental options. Staff were all lovely and looked after our bags before and after check in.
Stayed 2 nights in Dec 2023
Response from Fabiola - Communication on 2 Jan 2024
Cher Catrin, Thank you for your comment on your recent stay with us. We are delighted that you enjoyed our staff and central location in the historic heart of the city, just a stone's throw from the Grand Place. We are glad to hear that you enjoyed your stay at our hotel. We hope to see you again soon!All the best,

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is in a good location near the central square of Brussels. It is a short walk to the main bus/train station if you want to go to another city by train and if you want to just explore brussels you can do so from here without worry. The hotel itself is a bit small and cramped and in the back of a coffee shop but this is traditional for the area.
Stayed 2 nights in Dec 2023
Response from Fabiola - Communication on 2 Jan 2024
Dear Kenny,Thank you for your comment on your recent stay with us. We are delighted that you enjoyed our central location in the historic heart of the city, just a stone's throw from the Grand Place. We are delighted to hear that you enjoyed your stay at our hotel. We hope to see you again soon!All the best,

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brill
Can I just say that this hotel is great. Great location, a few minutes walk from centraal station and literally a few steps from Grand-Place. The room was spacious and spotlessly clean and the staff are great. A special mention to Pablo on reception, so helpful and really went the extra mile for us. Would recommend and would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Fabiola - Communication on 2 Jan 2024
Dear Brill,Thank you for taking the time to leave a review of your stay at the Aris Grand Place Hotel. It is a real pleasure for us to know that you enjoyed your stay in our hotel. We are delighted that you particularly enjoyed the room and our central location in the historic heart of the city, just a stone's throw from the Grand Place. We will be sure to pass on your compliments to our team, as your satisfaction is their best reward. We are glad that your stay went well.Yours faithfully,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marc L. * reception on 17 Dec 2023
Good evening,Thank you.We wish you a Happy New Year 2024 and hope to see you soon.Regards,

10/10 Excellent

Ximena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, 1 min walk to Grand Place, 8 minutes walk to Brussels Central Station
Stayed 5 nights in Dec 2023
Response from Ewa on 11 Dec 2023
Dear Ximena,First of all we thank you fro choosing Aris Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We're glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

8/10 Good

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! Great location and very walkable! Lots of food options with a cafe downstairs! The only issue I had was the heat wasn’t really working but the staff helped me switch my room the next day!
Stayed 2 nights in Nov 2023
Response from Fabiola - Communication on 5 Dec 2023
Dear Lisa,Thank you for staying at the Aris Grand Place Hotel and for taking the time to leave a review. We are delighted with your appreciation of the service and our staff who helped to ensure that everything ran smoothly, as our guests' satisfaction is our priority. We are glad that you particularly appreciated our central location in the historic heart of the city, a stone's throw from the Grand Place. We would like to apologise for the inconvenience caused by the heating, but we can assure you that it is currently being repaired. We hope to see you again very soon.

10/10 Excellent

Richard A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, great location
Excellent helpful staff, great location at Grand Place, close to central station, close to restaurants.
Stayed 2 nights in Nov 2023
Response from Ewa on 11 Dec 2023
Dear Richard,First of all we thank you for choosing Aris Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We 're glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, great breakfast, easy 7 minute walk from the train station; lots of restaurants and pubs in the area
Stayed 2 nights in Nov 2023
Response from Ewa on 3 Dec 2023
Dear Karl,First of all we thank you for choosing Aris Grand Place Hotel.We deeply appreciate your feedback and thank you for itWe 're glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

6/10 Okay

Paulette Francesca

Travelled with group
Liked: Cleanliness, staff & service
Normal
Stayed 3 nights in Nov 2023
Response from Ewa on 3 Dec 2023
Dear Paulette,First of all we thank you for choosing Aris Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lo único fue que no me ofrecieron el beneficio de VIP Botella de vino
Stayed 2 nights in Nov 2023
Response from Fabiola - Communication on 13 Dec 2023
Dear Karen, Thank you for staying at the Aris Grand Place Hotel and for taking the time to leave a review. We are surprised by your comment, as nowhere does it mention that we offer a bottle of wine for VIP stays, but a complimentary drink. We look forward to welcoming you again in the not too distant future.

10/10 Excellent

Mairead Mary

Stayed 3 nights in Nov 2023
Response from Marc L. * reception on 17 Dec 2023
Good evening,Thank you very much.We wish you a Merry Christmas and a Happy New Year 2024. Regards,

4/10 Poor

Liam

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I recently stayed at the Aris Grand-Place Hotel, Brussels, between 18th-21st November. When making the booking, I booked a Classic Double or Twin Room, 1 Double or 2 Twin Beds. Upon arrival I was informed by one of the receptionists that this type of room was unavailable (an entire floor was out of use due to an adversarial circumstances) and I was downgraded to a room with a single bed. I felt obligated to take it as I had no other options. This was a bad start to my trip and I feel I should have been informed of this well in advance. Additionally, on my last night I came back to my room and found that the room had not been closed properly after the housekeepers had been in servicing it. This was infuriating and I informed reception straight away, thankfully nothing was stolen.
Response from Duty Manager on 23 Nov 2023
Dear Mr Cox, We thank you for your feedback, I have to say, as the person that did you check in and informed you of the situation, I am surprised of the grade and feedback given. You were not at all bothered by the change of the room, a change that was not mandatory, should you have not accepted we would have made the necessary to provide you with another room.As you seemed so understanding by this issue, we furthermore offered you breakfast for your stay that you did manage to enjoy during your stay. Regarding the open door, after checking the cameras, we’ve noticed that when you left the room on the 20th the door was not properly closed. We invite all type of feedback, especially negatives one, as they best allow us to improve ourselves, we strongly believe that your review does not reflect the actual events that took place and all of the efforts made by our staff. We kindly ask you to modify this or remove it. We’ve sent an email to Expedia as a precaution to avoid these matters in the future. We thank you for your understanding and stay at your full disposal on duty.manager@arbanyhotels.com should you want to discus this matter further. Kind regards,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Marc L. * reception on 21 Nov 2023
Good afternoon,Thank you very much for choosing our hotel.Regards,

10/10 Excellent

J

Stayed 1 night in Nov 2023
Response from Marc L. * reception on 20 Nov 2023
Good afternoon,Thank you.Merci.We hope to see you very soon.Regards,

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel and Location!
Aris Grand-Place Hotel encapsulates the essence of a grand hotel experience in the heart of Brussels. Whether you're a business traveler or a tourist seeking a luxurious retreat, this hotel provides a perfect blend of comfort, style, and convenience. Without a doubt, my stay at Aris Grand-Place Hotel was a highlight of my time in Brussels, and I look forward to returning for future visits to this remarkable city.
Stayed 2 nights in Nov 2023
Response from Rubén on 15 Nov 2023
Thank you very much for your stay. We will be glad to have you with us in your next trip.See you soon.Kind regards,RubénFront Desk Aris Grand Place Hotel

10/10 Excellent

Jenille

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was perfect. It’s literally in the heart of Brussels city center. The hotel rooms are a little small and outdated but that contributes to its charm. We did have a little issue with check in. We paid for the superior double room and we were given a small classic room. Make sure you pay attention to the type of room you select. Luckily the staff owned up to their mistake after addressing it with them and we were given the correct room type later that night. Overall great stay!
Response from Fabiola - Communication on 17 Nov 2023
Dear Jenille,Thank you for your comment on your recent stay with us. We are delighted that you enjoyed our central location in the historic heart of the city, just a stone's throw from the Grand Place. We would like to apologise for this slight inconvenience and we are happy that the staff have resolved this issue. We hope to welcome you again in the not too distant future. Yours faithfully!

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Great location
Clean comfortable hotel, 3 minutes walk from central station and right next to Grand Place. Helpful staff and a very good breakfast.
Stayed 3 nights in Nov 2023
Response from Marc L. * reception on 13 Nov 2023
Good evening, Thank you very much for taking the time to share your feedback regarding your stay with us. We are delighted that you enjoyed our location a stone throw away from the Grand Place as well as the hotel premises. We will certainly convey your compliments to our team as your satisfaction is their best reward. Looking forward to welcoming you back soon, best regards

10/10 Excellent

phil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for everything
Stayed 3 nights in Nov 2023
Response from Marc L. * reception on 13 Nov 2023
Good evening,Thank you so much for your comment and evaluation.We hope to see you soon in our hotel Aris Grand Place or our sister hotel Alma Grand Place.Don't hesitate to read our blog in our website ... for Brussels . Many surprises ..Regards ,

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Marc L. * reception on 13 Nov 2023
Good evening,Thank you.Regards ,

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a busy town area with lots of option for food and shopping. Also the Grand Palace was close. It was beautifully lit up in the evening. Staf at property was very nice and spoke English well. Property had a separate restaurant attached to purchase breakfast.
Stayed 2 nights in Oct 2023
Response from Marc L. * reception on 13 Nov 2023
Good evening Patricia , Thank you very much for taking the time to share your review after your recent vist.We are delighted to read that you have enjoyed your stay and that everything has been up to your expectations. Your satisfaction is our best reward. Looking forward to welcoming you back very soon, Kindest regards,

10/10 Excellent

Hubert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the heart of Brussels, easy walking to Brussels central station. Our room and bathroom were spacious and comfortable. Not that we spent our time watching tv but the Aris has the best selection of channels available. Very nice place to stay. I cannot find any issues to complain about. This hotel is a 10 out of 10.
Stayed 2 nights in Oct 2023
Response from Marc L. * reception on 1 Nov 2023
Good evening, Thank you very much for taking the time to share your review after your recent vist. We are delighted to read that you have enjoyed your stay and that everything has been up to your expectations. Your satisfaction is our best reward. Looking forward to welcoming you back very soon, Kindest regards,

8/10 Good

diane

Travelled with family
Liked: Cleanliness, staff & service
Hotel lobby is shared with a coffee shop. It’s always crowded. We asked 3 times for toilet paper and never got it. Good thing there was tissue and we were leaving. Location is excellent. Close to restaurants and stores. Front desk people really polite.
Stayed 2 nights in Oct 2023
Response from Fabiola - Communication on 17 Nov 2023
Dear Diane,Thank you for your comment on your recent stay with us. We are delighted that you enjoyed the hotel staff and our central location in the historic heart of the city, a stone's throw from the Grand Place, close to historic sites, restaurants, cafes and much more. We apologise for the inconvenience of the toilet paper and hope to see you again very soon.All the best,

2/10 Terrible

Adam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location but terrible thin windows that don’t block any noise. Rooms not as pictured, clearly just a quick facelift of a dated hotel. Our room looked out onto an alleyway that had hotel and restaurant staff emptying bottle bins and shouting to each other at midnight, noise of people passing by and the road made it impossible to sleep until around 3am. We were offered a room on a higher floor by the staff who were pleasant enough, but they also admitted the windows are the same on every room so unlikely to help. Fine for a one night stag/hen party and the coffee shop downstairs looked lovely, but avoid if you’re planning a quiet couples holiday. We found out to our cost as both the hotel and Expedia refuse to provide any refund for the 3 additional nights that we didn’t stay at the property.
Stayed 4 nights in Oct 2023

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very close to the Grand Plaza and central train station. Bathtub needs a little upgrade, but other than that, excellent. Staff very nice.
Stayed 3 nights in Sep 2023
Response from ewa on 21 Oct 2023
Dear Sonia First of all we thank you for choosing Aris Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We are glad to hear that you enjoyed your stay with us.Regarding the bathroom , renovation is already plannedWe hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Aldon, Kenmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included breakfast is to die for, as it’s attached to the Lloyd Cafe on the ground floor. Also, room tv includes chrome casting from your device. It is conveniently located between Grand Place and Brussels Centraal. Didn’t need to take Meteo anywhere as we walked it!
Stayed 3 nights in Oct 2023
Response from ewa on 21 Oct 2023
Dear Aldon,First of all we thank you for choosing Aris Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We are glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful location with a very nice quiet room. The staff was amazing and went above and beyond what I could have hoped for.
Stayed 1 night in Oct 2023
Response from ewa on 21 Oct 2023
Dear James,First of all we thank you for choosing Aris Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We are glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2023
Response from Marc L. * reception on 13 Oct 2023
Good morning,Thank you so much.Regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at front desk were extremely friendly and helpful
Stayed 1 night in Oct 2023
Response from Marc L. * reception on 13 Oct 2023
Good morning,Thank you very much for your evalutation and feedback.We hope to see you soon in our Hotel.Regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel! Def would stay again there
Stayed 2 nights in Oct 2023
Response from Marc L. * reception on 13 Nov 2023
Good evening Jose,Thank you.Merci.Gracias.Best regards,