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Reviews of Canterbury Bell, Margate by Marston's Inns

4 out of 5
Canterbury Bell, Margate by Marston's Inns
481 Margate Road, Broadstairs, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 189 out of 360 reviews" "
Rating 8 - Good. 128 out of 360 reviews" "
Rating 6 - Okay. 27 out of 360 reviews" "
Rating 4 - Poor. 10 out of 360 reviews" "
Rating 2 - Terrible. 6 out of 360 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and well presented
Stayed 1 night in May 2024

8/10 Good

Saheer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 2 nights in May 2024

8/10 Good

Colin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Hospital overnight stay, the shops, close to coastal resorts.
Stayed 1 night in Apr 2024

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean spacious room
Stayed 1 night in Apr 2024

10/10 Excellent

Colin

Stayed 1 night in Apr 2024

8/10 Good

Gordon

Liked: Staff & service, amenities, property conditions & facilities
The property was good value for money. I did have a dirty towel but there were plenty of others so no problem. Breakfast was good but no marmalade.
Stayed 2 nights in Apr 2024

8/10 Good

Mickey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book from strat to finish , basic room but did the job
Stayed 1 night in Apr 2024

4/10 Poor

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a good night's sleep then this is not the place for you! Mattress rock hard i had little to no sleep at all. Everything else was spot on
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay
Stayed 1 night in Feb 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, amenities
Room could have done with a bit of maintenance on it. Staff nice and friendly but 1 miserable person .
Stayed 1 night in Feb 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Very happy with our stay. Very pleasant with the pub opposite providing a lovely evening meal and breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really welcoming staff and comfortable stay.
Stayed 1 night in Jan 2024

10/10 Excellent

S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Comfortable and clean room with a generous amount of tea/coffee (and milk!) and biscuits. My only criticism would be that there was no extractor fan (or maybe it was broken) in the bathroom.
Stayed 2 nights in Jan 2024

8/10 Good

Joseph

Stayed 3 nights in Dec 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very good quality room, clean and local amenities close by
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good service
Have stayed a few times when visiting friends in the area - staff are always attentive, rooms are comfortable and great breakfasts. Only complaint this time was noise from the room above but not something the hotel could help (they did speak to the guests and they quieted a litlle).
Stayed 2 nights in Dec 2023

6/10 Okay

Linda and Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Only one problem, check-in was from 2.00pm, we arrived at 3.45pm and was told our room was not ready and could be an hour to wait. We weren’t pleased about this and the girl at reception said give me 10mins. No idea what happened but she found us a room in those 10mins so we were happy.
Stayed 1 night in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Ok for a short stay
The hotel is over a road from the restaurant and you check in from the bar. Plenty of parking on site. Our room was fine for a short stay. The slot where you put in the room card for the electrics was broken on arrival. Staff sorted but room should have been checked before arrival. The bathroom door was sticking so decided not to risk closing it incase we got locked in. Door handle a bit suspect! We booked a table for dinner at the restaurant for 7.30 on a Friday evening but weren't seated until after 8 and food very slow to arrive. Staff rather frazzled. Plenty of other eating options nearby as the hotel is located in a huge out of town shopping centre. Breakfasts were fine. On the whole the hotel is what you expect from a chain. Clean but beginning to feel a bit tired.
Stayed 4 nights in Nov 2023

8/10 Good

Bruce

Stayed 1 night in Dec 2023

10/10 Excellent

Barrington David

Stayed 1 night in Dec 2023

8/10 Good

Katie, margate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value stay, comfy beds,Hot shower & bath with lovely white fluffy towels.great eating options next door with great value breakfast . Staff attentive although busy. Would have given 5 stars in every category but curtains in bedroom were ripped / torn to such a degree thought laundry company had mixed them up with a squat !!!
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a short stay
Overall our stay was comfortable. Positives - cleaning staff were friendly and nothing was too much trouble. Room was lovely and warm. Location of the hotel is good with many of the main shops in a kind of outlet area right opposite the hotel. Free parking was easy in a large car park behind the hotel. Restaurants - (Hungry Horse, Toby, Costa etc) all close by. Negatives - the room itself could do with painting as there were marks on the walls. No cupboards or drawers, just a small hanging area. Also only a soap container above the sink and shower gel container over the shower. No complimentary shampoo, conditioner or body lotion. This is the first time I have found these items not included in a hotel stay. The one meal we had in the hotel pub was almost cold and the steak was so tough we were unable to eat it. We sent to whole meal back and were refunded. Overall our stay was fine for our short break.
Stayed 5 nights in Nov 2023

2/10 Terrible

Saira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, rundown hotel-uncomfortable stay
The bed had hairs in it and I was moved to another room. I realised on trying to sort this situation out, the 24 hr desk is not in the same building as the hotel, it is over the road in the pub; this should be made clear in the hotel facilities description but it is not. I was offered one complimentary breakfast for the hairs in the bed issue. The new room smelt bad, and I eventually realised the toilet was leaking and that was why the room smelt so off.. The bed sheets were in bad condition/ quality and the beds also looked worn, actually, the whole room looked worn, 2 star rating, not four star as advertised on hotels.com. I tried to give feedback to the manager, but he was not interested. I Would not return. .
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Natalia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing. Stayed for 2 nights. Dirty and ripped window nets in our room. Blocked sink. No one checked our room a night after to refill tea/ coffee, checked in regards of towels. Not to mention cleaned our room. Stayed here 2 years ago. Was much better experience. Don’t think will be booking again.
Stayed 2 nights in Nov 2023

8/10 Good

charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Nice comfortable room, fairly quiet with the usual amenities.
Stayed 1 night in Nov 2023

8/10 Good

Rattanaporn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent so far .Im going to have breakfast in the morning and then off to airport .
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel room which I wish I could transport with me around the UK and stay every night in, the whole experience was superb. Wonderful friendly, efficient and professional welcome and check-in at the adjacent public house which was also a nice place to enjoy a pint and the food looked exceptional. The room was in a stand-alone building next to the pub, everywhere was very well maintained and presented together with being spotlessly clean and it contained everything you require for a long or short stay. The bed and mattress topped with great linen provided for a wonderful night's sleep, all aided with a big modern television and excellent Wi-Fi. The en-suite bathroom was also spotlessly clean, the shower had good water pressure and the towels nice and fluffy. My only issue was the internal noise from other guests coming through from the corridor. Located next to a Tesco Extra and the Westwood Cross Retail Park, the hotel is easily connected with the Thanet bus network with direct links to Ramsgate, Broadstairs and Margate town centre and railways stations via the ‘Loop’ and 34 buses and to Canterbury by the number 8 bus. Highly recommended to all.
Stayed 1 night in Oct 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

harry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Vanessa

Liked: Cleanliness
Good value and excellent location to leisure centres, shops & restaurant.
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very modern, clean and well located for travelling broadstairs and margate. The staff were very friendly and helpful.
Stayed 1 night in Sep 2023

8/10 Good

Dagmara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Chris

Stayed 1 night in Sep 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel
We were on our way to France and fancied a couple of days in Kent and booked this great little hotel staff were welcoming and so helpful and made sure we had the perfect stay and the food was superb and very good value for money we will curtainly be staying again
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

colin

Travelled with group
Stayed 1 night in Sep 2023

10/10 Excellent

karl

Travelled with partner
Simple placetorrst before travelling on
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a bit slow and unorganized due to hotel reception being unmanned during the day so had to go over to the bar/restaurant. Then had to wait for another member of staff to check us in. Room was lovely cot for baby was there as requested no complaints.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kevin & Co Ramsgate fishing
Clean comfortable well appointed sizeable rooms with plenty of on site parking and pub / restaurant.
Stayed 1 night in Sep 2023

10/10 Excellent

Adrian

Stayed 1 night in Sep 2023

8/10 Good

Edwina

Liked: Cleanliness, staff & service, room comfort
We would stay here again.
Well located near local hotel and shopping centre.Good parking. Room was comfortable and more than adequate for our two day stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tracey

Travelled with family
Stayed 1 night in Aug 2023

8/10 Good

Barrie

Travelled with family
Liked: Staff & service, room comfort
Efficient check-in. Expensive for what it was. Basic room facilities. Good location for exploring the Thanet area.
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless room with all you need for a couple of nights stayover. The breakfast was terrific and very reasonable. Great service too.
Stayed 1 night in Aug 2023

8/10 Good

S.Thorpe

Stayed 3 nights in Aug 2023

6/10 Okay

Martin

Business traveller
Liked: Room comfort
not too bad
my stay was ok but the room itself was looking a bit tired. Shower curtain was in need of a wash, bathroom floor had white water stain where there had obviously been a water leak at some time. The room had a faulty window which wouldn't close at all. This was ok as it was a warm evening but then noise overnight was an issue.
Stayed 2 nights in Aug 2023