Great area to stay in,room was nice but right from the get go there was a lack of service. We arrived at 5.30 pm and on check in I asked were the pool was as we were dying to have a swim to unwind. We were told the pool closes at 6pm but the pool bar stays open till 10 pm. We were very disappointed as we chose a property with a pool so we could swim in the evenings as we had full days. I have never stayed in a hotel with a pool that closed before 10pm either. Reason for early close - lack of staff. Ok so will have a cocktail and get in part of the plan,dump bags in room go down only to be told hurry up bar closes at 6.30 ! I said I was told 10pm , no lack of staff closing at 6.30. We would have had dinner there but by this point we’re getting sick of the hotel culture and unsure of if they could cope with dinner. Had a great dinner out, came back around 8.30 got to our room went to make a cup of tea , only cups , rang down asked for mugs they said will send some up. Three quarters of an hour later rang down again they said they were coming but short staffed ! Never came ! If they don’t have them just say so , don’t leave people waiting ! In the morning I asked at reception and she apologised and said I’ll send some up , two more cups NOT mugs were on the bench.We had to get takeaway cups in the end. Also I had medication on the bathroom bench next to the glass to take next day and it was thrown out by the cleaning staff. We walked away from there shaking our heads.