All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for your review. We hope to welcome you back in the (near) future!
4/10 Poor
Peter, Hollywood
Travelled with family, Travelled with group
28 Apr 2024
Liked: Cleanliness, staff & service, amenities
Adjacent room had a party at 2am. There was a connecting door between rooms so noise transmitted.
When we complained it took half an hour to get our neighbours to quiet down. I reported our problems to reception who only said sorry!
Be careful about staying here on a weekend!
Peter
Stayed 1 night in Apr 2024
Response from Reservations on 29 Apr 2024
Thank you for your review. We are sorry to hear that your stay did not meet our usual high standards. When a noise complaint is made, we always try to address the issue as soon as possible. We look forward to welcoming you again so that we may prove your previous stay was an exception.
Our stay was fine and the breakfast is very good. However we were very disappointed to have to pay for parking. I understand that the hotel may wish to charge non-residents, but I think it's unreasonable to charge residents £8 to park (also considering our stay was about 12 hours).
Nadine
Stayed 1 night in Apr 2024
Response from Reservations on 11 Apr 2024
Thank you for your review. We are pleased you enjoyed your stay with us. Our car park is operated by an external company who set the current tariffs. We do hope to welcome you again.
8/10 Good
Jason
Travelled with family and small children
8 Apr 2024
Liked: Cleanliness, amenities
Room service was excellent
Jason
Stayed 1 night in Apr 2024
Response from Reservations on 11 Apr 2024
Thank you for your review - we are so pleased you enjoyed your stay with us. We look forward to welcoming you again.
6/10 Okay
Abosede
Travelled with family
5 Apr 2024
Liked: Cleanliness
There were no wash cloth.
Location too many traffic disturbing at night.
Abosede
Stayed 4 nights in Mar 2024
Response from Reservations on 6 Apr 2024
Thank you for your review. Apologies about the wash cloth and the noise from the road. If you stay with us in the future, please let us know so we can allocate a room facing away from the road.
All Expedia rooms for this hotel show rooms have a bath which not the case as all have just a shower.
Alan
Stayed 1 night in Mar 2024
Response from Reservations on 25 Mar 2024
Thank you for your review - we will scrutinize the descriptions to ensure they are accurate. Some of our rooms do have baths - we look forward to welcoming you again and we can ensure we allocate a room with a bath.
Had a room in the quiet zone and it really was quiet, excellent. Staff great. Enjoyed the stay.
Matthew
Stayed 1 night in Mar 2024
Response from Reservations on 20 Mar 2024
Thank you so much for your review - we are thrilled to hear that you enjoyed your stay and look forward to welcoming you again soon!
8/10 Good
Gareth
Business traveller
28 Feb 2024
Liked: Cleanliness, staff & service, amenities
Hotel was fine.
Nice pool, steam room.
The gym was a bit small.
Staff were excellent.
Gareth
Stayed 1 night in Feb 2024
Response from Reservations on 29 Feb 2024
Thank you for your review - we are pleased to hear that you enjoyed your stay and the facilities that we have here. We hope to welcome you again.
6/10 Okay
Stephen
Travelled with family
18 Feb 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stephen
Stayed 3 nights in Feb 2024
Response from Res Team on 21 Feb 2024
Thank you for your review, we look forward to welcoming you back soon!
6/10 Okay
Samrat
Travelled with family
17 Feb 2024
Liked: Staff & service
Dated hotel
The hotel is bit dated , there is a overhanging smell of old carpets.
Samrat
Stayed 1 night in Feb 2024
Response from Reservations on 19 Feb 2024
Thank you for your review - we are sorry to hear that you encountered an issue during your stay. If issues arise and are reported to our team, we can endeavour to move you to another room. We hope that this has not deterred you from staying with us again.
An amazing comfortable bed and pillows made for such a wonderful nights sleep!
Great in-room facitilies.
Lauren
Stayed 1 night in Feb 2024
Response from Reservations on 6 Feb 2024
Thank you for your review! We really appreciate the kind words about the beds and the pillows. We hope to welcome you back in the (near) future!
2/10 Terrible
Lena
4 Feb 2024
Lena
Stayed 1 night in Feb 2024
Response from Reservations on 6 Feb 2024
Thank you for your review. We are sorry for the negative experience you had staying with us. We do hope to welcome you back so we can provide you with a better stay.
2/10 Terrible
Matthew
4 Feb 2024
Matthew
Stayed 1 night in Feb 2024
Response from Reservations on 5 Feb 2024
Thank you for your review. We are sorry to hear that your stay did not meet our usual high standards. Please feel free to get in touch to discuss - we welcome all feedback. We hope to welcome you again soon.
Good location, straight off the M25 and around 30 minutes to Stratford/East London. Ample parking but make sure notify the staff as it’s ANPR controlled, 50% off for residents. The staff are super friendly every time I stay here and the hotel is definitely worth the money, good value for an IHG hotel.
Verified traveller
Stayed 1 night in Dec 2023
Response from Reservations on 10 Jan 2024
Thank you for your review. We really appreciate the kind words about our staff. We hope to welcome you back soon!
Over all it was very good but when we check in the lady on reception was not helpful at all. I gave her a cake to put in the room before we check in she said it will be done(i planned a surprise stay for my daughter’s birthday).
When we came cake was still on the reception and she said she is on her own however a waiter from the restaurant was there too.
When we were in the room then the same waiter came with the cake.
Asia
Stayed 2 nights in Jan 2024
Response from Reservations on 10 Jan 2024
Thank you for your review. Apologies about the bad experience with the cake. We do hope to welcome you back in the near future and provide you with a better experience.
Staff are friendly and extremely helpful.
The room was lovely and modern with a big TV.
The room kept nice & hot once the heating was switched on.
Great value for money I highly recommend and will be back in the near future.
Josefa
Stayed 1 night in Dec 2023
Response from Reservations on 1 Jan 2024
Thank you for your review - we are so pleased you enjoyed your stay with us and hope to welcome you again in the future!
6/10 Okay
Verified traveller
Travelled with family
25 Dec 2023
Liked: Staff & service
Services good, but bathroom..........
Shower water temperature not easy to adjust,
ventilation fan very weak and so much
black moss on ceiling.
Verified traveller
Stayed 1 night in Dec 2023
Response from Reservations on 1 Jan 2024
Thank you for your review. We always try to remedy a situation should it be reported to us. Thank you for advising about the issue in the room - we have reported this to our maintenance team for review and resolution. We hope to welcome you again soon.
Liked the nice staff. Spa is lovely. Just wish the tv had Netflix and YouTube, tv was a bit old fashioned.
Caroline
Stayed 1 night in Dec 2023
Response from Reservations on 11 Dec 2023
Thank you for your review. We are very pleased to hear that you enjoyed your stay. We welcome feedback and have passed your comments with regards to the television facilities to our Management Team. We hope to welcome you again soon!
10/10 Excellent
Gilly
28 Nov 2023
Gilly
Stayed 2 nights in Nov 2023
Response from Res Team on 22 Dec 2023
Thank you for your lovely rating! We look forward to welcoming you back very soon!
Staff were very friendly and helpful. Room was clean and to a good standard. All round decent experience
Shaune
Stayed 1 night in Nov 2023
Response from Reservations on 29 Nov 2023
Thank you for your review - we hope to welcome you again in the future!
10/10 Excellent
Katrina
25 Nov 2023
Katrina
Stayed 1 night in Nov 2023
Response from Res Team on 22 Dec 2023
Thank you for your lovely rating! We look forward to welcoming you back very soon!
8/10 Good
Linda
20 Nov 2023
Liked: Cleanliness, staff & service, room comfort
Bathroom
Hotel staff were great , the only issue I would say is the bathroom could have done with a refresh, it was very tied
Linda
Stayed 1 night in Nov 2023
Response from Reservations on 20 Nov 2023
Thank you for your review - we are very pleased to hear that you enjoyed your stay with us. We have passed your comments regarding the bathrooms to our Maintenance team. We have recently undergone a refurbishment and hope with can welcome you again so that you may experience our newer rooms.
4/10 Poor
Gavin
18 Nov 2023
Gavin
Stayed 4 nights in Nov 2023
Response from Reservations on 25 Nov 2023
Thank you for your review. We are very sorry about the bad experience you had. We hope to welcome you back in the (near) future to provide you with a better stay.
Great location, clean spacious rooms, warm welcome
Great location and parking is very good value at £8 daily rate. Reception and check in was great, with very friendly serive and halloween gift bag for the kids!
Room and corridor decor was a little dated, but kept clean and beds were super comfy and spacious.
The hotel included access to a swimming pool and gym area. I got the impression that the gym members did not like having to share their pool with hotel guests and were quite unfriendly to the hotel guests using the pool, especially those with children. One gym member insisted in sectioning off 2 lanes (of a 4 lane pool) and policed the usage of the sectioned off area as for 'legitimate gym members only'. Such a shame when the rest of the hotel made us feel so welcome.
Verified traveller
Stayed 1 night in Oct 2023
Response from Reservations on 2 Nov 2023
Thank you for your review. We really appreciate the kind words about the hotel, location, parking and staff. Apologies about the bad experience with the gym members. We hope to welcome you back in the (near) future!
Excellent stay lovely facilities including restaurant and swimming pool.
david
Stayed 1 night in Oct 2023
Response from Reservations on 14 Oct 2023
Thank you for your review! We really appreciate the kind words and are very glad you enjoyed our facilities. We hope to welcome you back in the (near) future.
Many thanks for your review - we hope to welcome you again soon!
4/10 Poor
Jonathan
25 Sept 2023
Jonathan
Stayed 2 nights in Sep 2023
Response from Reservations on 27 Sept 2023
Many thanks for your review! We are sorry to hear that your stay did not meet our usual high standards - if you would like to provide more information as to why your stay rated low, we would be happy to hear your feedback. We do hope to welcome you again.
Staff is excellent and so is the food. Really nice, large and welcoming lounge/bar as well.
Christy
Stayed 1 night in Sep 2023
Response from Res Team on 13 Sept 2023
Thank you for your lovely review, we look forward to welcoming you back soon!
2/10 Terrible
Millie
28 Aug 2023
Millie
Stayed 3 nights in Aug 2023
Response from Reservations Team on 2 Sept 2023
Thank you for your review. We are sorry for the bad experience you had.
4/10 Poor
Verified traveller
21 Aug 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Brentwood
Gave me a ground floor room due to my disability. Was good but had to go out of main reception and walk to a fire exit that was kept open in order to get to the room. £8 car park charge even for disabled badge holders Noisy with paper thin walls
Staff seem helpful and cheerful.
I didnt use the bar but had entertainment and was busy.
I suppose given a four star as had a swimming pool which again i did not use.
The price was good compared to other hotels.
Verified traveller
Stayed 1 night in Aug 2023
Response from Reservations on 30 Aug 2023
Many thanks for your review. We truly appreciate your patience whilst we are undertaking our refurbishment - this is the cause for you taking an alternative route to your room during your stay. We do hope to welcome you again in the future!