Front of property

Reviews of Terminus Saint Charles

3 out of 5
Terminus Saint Charles
1 Place des Marseillaises, Marseille, Bouches-du-Rhone

Reviews

7.8

Good

Rating 10 - Excellent. 123 out of 469 reviews" "
Rating 8 - Good. 191 out of 469 reviews" "
Rating 6 - Okay. 111 out of 469 reviews" "
Rating 4 - Poor. 27 out of 469 reviews" "
Rating 2 - Terrible. 17 out of 469 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Monty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person very helpful. We got in early..
Stayed 1 night in Oct 2023
Response from Aubane on 18 Oct 2023
Thank you very much Monty we hope to see you again soon during your next stay in Marseille

6/10 Okay

Elaine

Travelled with family
Liked: Cleanliness, staff & service
Great Front Dest, Lacked Door Bolt
The front desk people were wonderful. Very helpful. The room was clean, but lacked amenities. No washcloths. No shampoo. NO INSIDE DOOR BOLT!!! Unsafe! And I never was able to get online.
Stayed 1 night in Aug 2023
Response from aubane on 9 Sept 2023
We are delighted that you appreciated the kindness of our team, we provide towels and a soap which is double use shampoo and soap, we do not put a lock on our bathroom doors to prevent people from getting in. locked in regarding wifi you should have come to see us we would have been happy to help you connect.

6/10 Okay

Annik

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While this was very close to the Saint Charles train station, and the staff at the front desk was lovely, that's about all the goodness we can put into this review. The halls and rooms smelled like the inside of a barn--you know, hay and animal manure. There was only one outlet & one usb in a lamp. This is the 21st century--upgrade! There were no blankets (& I was ridiculed for asking for one) & the breakfast was...meh at best. We wouldn't return.
Stayed 1 night in Aug 2023
Response from aubane on 11 Sept 2023
Sorry that you didn't appreciate your stay with us, we have 2 outlet on each room and 2 lamp with each usb. there are blankets in each closet its why i don't understand your comment

8/10 Good

Arek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a one or two night stay. Staff is super friendly. Room is clean but small. Close to the train/bus station and to old port. Weird smell in the hall
Stayed 1 night in Jul 2023
Response from aubane on 3 Aug 2023
thank you for this nice note and we are delighted that you enjoyed your stay with us, regarding the strange smell of the entrance we have an essential oil diffuser maybe this is what bothered you it is true that 'it can't please everyone, we're sorry, we look forward to seeing you again in our establishment

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and property were great! A/C worked really well while I stayed during summer. No iron and safe did not work in the room but was not that important/affected my stay in any way.
Response from aubane on 27 Jul 2023
Thank you very much Julian for this nice note, we are extremely sorry about the safe we hope to see you again very soon to show you its functionality.

4/10 Poor

Daniel

Travelled with family
Didn't even check in. The parking is terrible in this area and the hotel doesn't offer anything other than "park at the train station." Parking there is divided into two sections, P2 is dedicated to rental cars. The neighborhood is seedy. We booked elsewhere after seeing that the inside was not much better than the out.
Stayed 1 night in Jul 2023

6/10 Okay

FRANCIS

Stayed 2 nights in May 2023
Response from aubane on 26 Jun 2023
Nous sommes désolé de voir que vous n'avez pas apprécié votre séjour n'hésitez pas à nous laisser un commentaire pour que l'on puisse voir ce qui n'allait pas et essayer d'y remédié

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location across from the train station. The room had everything we needed for our one night stay.
Stayed 1 night in Mar 2023
Response from Aubane on 4 Apr 2023
Thank you Kayla for your nice note we hope to see you again soon in our establishment

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
Exactly what is needed at the Train Station
Simple, clean, inexpensive, across from the Train station. Better than I had expected.
Stayed 1 night in Jan 2023
Response from Aubane on 8 Feb 2023
Thanks Nicholas for this lovely score, we look forward to see you soon

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Location - perfect, just outside Train/Bus Station. Staff - helpful and nice Everything else not that great.
Stayed 2 nights in Dec 2022
Response from Aubane on 8 Feb 2023
Thank you for taking the time to write to us. We are happy that you appreciated the kindness of our team. we hope to see you again soon so that you can enjoy your next stay in our establishment a little more with the improvements made.

6/10 Okay

Alfred, Irvington

Stayed 1 night in Nov 2022

8/10 Good

Charles, Norwalk

Stayed 2 nights in Oct 2022

8/10 Good

James

Stayed 4 nights in Aug 2022

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, convenient for station,problem drains
Very convenient location and very friendly and helpful staff. Breakfast was basic. Air conditioning in room very effective. Issue was an odd smell of chemicals in room on arrival which developed into an unpleasant drains smell overnight.
Stayed 1 night in Jul 2022

8/10 Good

Aparecida

Stayed 1 night in Jul 2022
Response from hôtel Terminus Saint-Charles on 2 Aug 2022
Cher Client, nous sommes ravis que votre séjour ait été agréable et que notre hôtel ' TERMINUS Saint Charles' ait répondu à vos attentes. Au plaisir de vous accueillir à nouveau. Cordialement

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from hôtel Terminus Saint-Charles on 2 Aug 2022
Cher Client, nous sommes ravis que votre séjour ait été agréable et que notre hôtel ' TERMINUS Saint Charles' ait répondu à vos attentes. Au plaisir de vous accueillir à nouveau. Cordialement

6/10 Okay

Katherine

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No thank you. Rooms were tiny, there were blood spots on the floor, the fire alarm went off in the middle of the night, and the area around the hotel was very unsafe.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall was good
Prior to checking in communication was great, at check-in it was not a friendly reception when i attempted to communicate basics in french, after australian passport was shown manner became more friendly, by end of interaction was helpful about wifi and room details. Great location for train station and bus for airport. Room had a strange smell and lots of flies inside, was able open window for some to leave. Bed was comfortable and room was spacious. Was a little noisy in the street outside all night.
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Not worth what I paid
Bed was uncomfortable, the advertised AC would only turn on if the room hit 33C, the internet was barely functional on phones and tablets, though it did work slowly on my laptop.
Stayed 1 night in Jun 2022

10/10 Excellent

Lewis, Slough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel, and great staff. Ideal location next to the train station if you wish to use Marseille as a base to explor surrounding areas (as I did), but also 5 minutes from the port and waterfront, so still very much within walking distance of everywhere.
Stayed 2 nights in May 2022

2/10 Terrible

Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth a stop while touring
This hotel was so bad I had paid for two nights but only stayed one night and couldn't wait to get out. PS. This is a garbage city and not worth visiting.
Stayed 2 nights in Apr 2022

6/10 Okay

Pamela

Travelled with family
The room was acceptable but that was about it. The area felt really dodgy and I couldn’t wait to leave.
Stayed 1 night in Apr 2022

8/10 Good

Kwok Kuen

Stayed 1 night in Apr 2022

6/10 Okay

Krunoslav

Don't be mislead by the picture's.
The hotel is right next to the train station which is great if catching a train is what you are doing. Otherwise its not close to much. From the outside the hotel is not inviting at all and on the inside its rather drab and cold. The staff was friendly and accomodating but thats where it ends. The safe in my room didnt work, there wasnt even a mini fridge to use in the room. The room is anything but what it looks like in the picutres posted. I would not stay here again.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Okay not that great but next to train station
The location was good and central easy to walk to train station and other sites. Not fond of the rooms because the entire floor smells very bad. We were given a big room originally but it smelled foul so we asked for a different room which is smaller but at least did not smell bad. Just a one night thing and will not book for longer stay. Front desk was nice.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel did not have my reservation, the receptionist corrected the matter and provided me with an upgrade. She was very helpful and willing to assist. She provided me with info that prevented me from having to take the 200 stairs to the train station, she was a life saver! The hotel is right across the from the train station.
Stayed 3 nights in Aug 2021
Response from Coline / la réception on 20 Aug 2021
The team of the TERMINUS Saint Charles Hotel thanks you warmly for your praise on the welcome! We place the quality of reception at the heart of our concerns and our teams give their best so that each interaction with our customers is unique and personalized. Our teams will be happy to see these excellent feedback concerning them. We hope to see you again with us during a future stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay!
Great place to stay. Very accessible. Staff are helpful and I arrived early and they let me check in early without any fuss. I would stay again and recommend.
Stayed 2 nights in Mar 2020

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient comfortable hotel
A very good hotel for the modest price, as Nice is relatively expensive. A very short walk to the railway station and also to the main shopping area, and a short tramway ride to the historic Centre. Half an hour or so by tram from the airport. comfortable
Stayed 2 nights in Nov 2019
Response from Julien - Reception desk on 8 Feb 2020
Dear Guest, We are pleased to know that your stay has been pleasant and that our hotel 'TERMINUS Saint Charles' has met your expectations. Looking forward to welcoming you again. Best regards,

8/10 Good

Gabriella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay here again
Needed a hotel close to the station. This hotel was perfect in regard to price/quality. Very friendly and helpful staff.
Stayed 1 night in Jan 2020
Response from Coline / la réception on 4 Feb 2020
The team of the TERMINUS Saint Charles Hotel thanks you warmly for your praise on the welcome! We place the quality of reception at the heart of our concerns and our teams give their best so that each interaction with our customers is unique and personalized. So do not hesitate to send your preferences and questions to our teams during check-in or the pre-stay questionnaire and we will try to answer them as best we can. We are also available to advise you in your choice of sightseeing tours or local restaurants. Our teams will be happy to see these excellent notes concerning them. We hope to see you again with us during a future stay.

10/10 Excellent

troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice comfy room , friendly staff. Had my doubts about visiting Marseille due to its reputation. But really enjoy the vist and the hotel made it more more enjoyable.
Stayed 1 night in Sep 2019
Response from coline / la reception on 30 Oct 2019
All the team of the Hotel TERMINUS Saint Charles thank you for your nice feedback. It is always a pleasure for the team to be complimented :) We hope to see you again soon. Cordially.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train terminal. Good traveler hotel. Small rooms and bathroom , but serve the purpose of overnight travel wait.
Stayed 1 night in Oct 2019
Response from coline / la reception on 30 Oct 2019
Dear Guest, We are pleased to know that your stay has been pleasant and that our hotel 'TERMINUS Saint Charles' has met your expectations. Looking forward to welcoming you again. Best regards

8/10 Good

Walkiria

Liked: Cleanliness, staff & service, property conditions & facilities
Great locations room and bathroom very small
Stayed 1 night in Sep 2019
Response from coline /la réception on 10 Oct 2019
We would like to thank you for your very pleasant feedback. Indeed, our hotel enjoys an ideal location both to arrive and depart from Marseille by train or plane for sightseeing and to fully enjoy Marseille’s sun. Our teams will be happy to see these excellent notes about them. Regarding the size of the room, we invite you to stay in the Comfort category, during your next stay. You can then enjoy a bigger room and a larger bedding. Looking forward to seeing you again soon, Regards, Hotel terminus Saint-Charles

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
celle qui travaillait à la réception était super sympathique
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from coline / la réception on 6 Sept 2019
Cher Client, nous sommes ravis que votre séjour ait été agréable et que notre hôtel ' TERMINUS Saint Charles' ait répondu à vos attentes. Au plaisir de vous accueillir à nouveau. Cordialement

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Jul 2019
Response from coline/ la réception on 26 Jul 2019
Bonjour, Toute l'équipe de l'Hôtel TERMINUS Saint Charles vous remercie pour votre sympathique avis. C'est toujours un plaisir pour l'équipe de recevoir des compliments :) Nous espérons vous revoir prochainement. Cordialement.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from coline/ la réception on 1 Jun 2019
Cher Client, quel plaisir de lire un commentaire comme le vôtre. Votre satisfaction est notre plus belle récompense et nous travaillons jour après jour pour vous offrir un service irréprochable. Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre hôtel ' TERMINUS Saint Charles '. Cordialement

2/10 Terrible

Lina

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is disgusting. Starting from the checkin process the staff was rude, the hallway smelled like a mixture of piss and mold and there was a questionable bug on the wall. Old property and the cleanliness or amenities don’t match the price. Do yourself a favor and stay elsewhere since even the reception area locks the doors not to get robbed at night. Sheesh!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location . The hotel was well located. The staff were very helpful
Stayed 2 nights in May 2019
Response from Reception desk on 27 May 2019
Dear Customer, thanks for this nice feedback. We are glad that you appreciated the location of our establishment. Indeed, our hotel enjoys an ideal location to arrive and leave Marseille by train or plane. We hope that we will see you again. Best Regards, Hotel terminus Saint Charles

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near the train station
The hotel is right near the train station and the metro lines and made for easy travel. It’s not close to the port so we travelled by Metro 2 stops to the port for restaurants and sight seeing. The trade off is good value for the hotel thats near the train station but not port.
Stayed 3 nights in May 2019
Response from coline/ la réception on 30 May 2019
Dear Customer, thanks for this nice feedback. We are glad that you appreciated the location of our hotel. Indeed, our hotel enjoys an ideal location to arrive and leave Marseille by train or plane as well as a central location in the city center (12 mins to the old port) We hope that we will see you again.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and very friendly staff.
Excellent location and very friendly staff. Our original room han a broken Air Conditioner; however the staff quickly gave us a new room and offered to help us move the luggage. New room was excellent, clean comfortable bed with a modern newly updated bathroom. Besides the friendly service, you cannot beat the location, right across the train station. We arrived late and were quite happy to quickly find a clean nice hotel. Thank you, will stay there again.
Stayed 1 night in May 2019
Response from coline/ la réception on 30 May 2019
Hello, All the team of the Hotel TERMINUS Saint Charles thank you for your nice feedback. It is always a pleasure for the team to be complimented :) We hope to see you again soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like urine. The elevator was tiny and slow and we were on the fifth floor.
Stayed 1 night in Feb 2019

8/10 Good

Jaimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was close proximity to the translation; good value for price.
Stayed 1 night in Oct 2018
Response from coline/ la réception on 15 Nov 2018
Dear Customer, thanks for this nice feedback. We are glad that you appreciated the location of our establishment. Indeed, our hotel enjoys an ideal location to arrive and leave Marseille by train or plane. We hope that we will see you again. Best Regards, Hotel terminus Saint Charles

8/10 Good

Michael, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but in a terrible area
Marseille is awful and if you must stay there don't stay near the Railway Station. However if you have to, this hotel is very good, and economical also.
Stayed 1 night in Jul 2018

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel, top staff, top service
Excellent hotel, one of the best I have stayed on.
Stayed 5 nights in Jun 2018
Response from coline/ la réception on 15 Jun 2018
dear guest, We are pleased to know that you spend a wonderful stay with us, thank you for your feedback. we are looking forward to see you again soon

6/10 Okay

Matthew

Disliked: Property conditions & facilities, room comfort
Marseille- June 2018
Stayed 1 night in Jun 2018
Response from coline/ la réception on 15 Jun 2018
Dear Guest, Thank you for your feed back. we are looking forward to see you again at the Hotel Terminus

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located right next to the train station with plenty of local restaurants and a market right up the hill. Walking distance to the Old Port.
Stayed 3 nights in Dec 2017

2/10 Terrible

WILLIAM

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Avoid Marseille
I didn't actually stay - which makes me wonder just how awful your services are if you can't tell the difference between a client who stayed and one who didn't as it was a mistake to have booked, and in Marseille of all places. Please now stop sending me e-mails or I shall have to start telling my friends to think cqrefully before they book with you lot.
Stayed 1 night in Nov 2017

8/10 Good

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean beautiful rooms, nice location
Friendly staff, Easy to get there, but small rooms
Stayed 1 night in Nov 2017

8/10 Good

daniel

Liked: Cleanliness, staff & service, room comfort
good location, walk to most things. convenient to train station Friendly helpful staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort