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Reviews of Four Seasons Hotel Boston

5 out of 5
Four Seasons Hotel Boston
200 Boylston St, Boston, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 291 out of 374 reviews" "
Rating 8 - Good. 51 out of 374 reviews" "
Rating 6 - Okay. 19 out of 374 reviews" "
Rating 4 - Poor. 5 out of 374 reviews" "
Rating 2 - Terrible. 8 out of 374 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cagla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeff

Stayed 1 night in Dec 2023

10/10 Excellent

Christian D Johnston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around winner
Lobby decor is classy, staff is helpful and accommodating. Very well run hotel. All five star for me
Stayed 2 nights in Nov 2023

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs, nice hotel and excellent location
Stayed 3 nights in Nov 2023

8/10 Good

Thomas, Natchez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and convenient location but was unhappy to find that no true spa services were available. This is the first Four Seasons that I have stayed in without a spa. Otherwise would recommend
Stayed 3 nights in Oct 2023

10/10 Excellent

john

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive!
Stayed 3 nights in Oct 2023

10/10 Excellent

Yoshie

Liked: Cleanliness, staff & service, amenities
Everything was perfect, especially the service that was absolutely fantastic! I thoroughly enjoyed the stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Siobhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful !
Stayed 2 nights in Oct 2023

10/10 Excellent

Lea

Travelled with family
Customer service
Stayed 2 nights in Oct 2023

10/10 Excellent

monika, Jackson

Stayed 1 night in Oct 2023

10/10 Excellent

monika, Jackson

Stayed 1 night in Oct 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class stay!
Stayed 2 nights in Sep 2023

10/10 Excellent

Rupert, London

Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Mackenzie

Stayed 1 night in Aug 2023

10/10 Excellent

Reginald

Stayed 1 night in Aug 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Scott Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service.
Stayed 7 nights in Jul 2023

10/10 Excellent

Adam

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel and service in Boston.
Stayed 2 nights in Jul 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Love it all. Vault is next level galactic
Stayed 1 night in Jul 2023

10/10 Excellent

Miguel Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, property conditions & facilities
Professional service and cozy, home-like, ambience
Stayed 1 night in Jun 2023

8/10 Good

Aram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were helpful and went the extra mile.
Stayed 1 night in Jun 2023

10/10 Excellent

Kemal

Liked: Cleanliness, property conditions & facilities
All it was amazing
Stayed 1 night in May 2023

10/10 Excellent

Jorge Luiz

Liked: Cleanliness, staff & service, property conditions & facilities
great location, amazing hotel
Stayed 3 nights in May 2023

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is lukewarm shower water
Stayed 7 nights in Apr 2023

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a wonderful experience. Everyone was very attentive and very helpful. Would not think twice about staying again.
Stayed 3 nights in Apr 2023

10/10 Excellent

Aiyun, Lexington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four seasons at Boston provided us five stars service during our stays.

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful and kind! Loved the coffee shop and The Vault! They were undergoing a lobby renovation during our stay and there’s no on site bar which was the only slight drawback to an otherwise excellent stay in a beautiful room with a fantastic view of the Gardens and city!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Mariana Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and the staff.
Response from Four Seasons Hotel Boston on 4 Nov 2022
Thank you for your kind words! We are lucky to have amazing colleagues who truly enjoy sharing their genuine heart and warm hospitality with others. We hope to welcome you again soon!

10/10 Excellent

Irene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and convenient
Stayed 1 night in Sep 2022
Response from Four Seasons Hotel Boston on 4 Nov 2022
Thank you for sharing your experience with us. We're delighted to know you enjoy your stay and found our central location a plus for your visit to Boston.

10/10 Excellent

Lasharle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the team was extremely friendly and helpful. It’s clear they have a culture of excellent throughout the organization.
Stayed 2 nights in Aug 2022

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epic Staff & Awesome Four Seasons- As always!!
We had the BEST stay at the Four Seasons Boston!! The staff was Epic and the view of the park from our room was magical. Like always Four Seasons exceeded our expectations!
Stayed 1 night in Aug 2022
Response from FS Boston on 22 Aug 2022
Thank you for sharing your review with us! We will be sure to share your kind words with our colleagues as they will be delighted to know that they had a positive impact on your stay. We look forward to welcoming you back again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good but not worth the amount that is charged.
It’s definitely a nice hotel and all the employees (give or take a few front desk) are so nice but I expected more for the amount I paid. The water pressure was not great, towels were horrible (so scratchy) and the couch was also uncomfortable. Maybe because I’m not considered one of their higher clientele, I got the brush off when I mentioned the towels and water. Who knows. You’re better off picking the Weston or Fairmont Copley.
Stayed 1 night in Mar 2022
Response from Hayley Adamson, Hotel Manager on 9 Mar 2022
Thank you for taking the time to provide us with this valuable feedback. We take your comments seriously and have shared them with the appropriate department heads. We deeply regret that we failed to deliver an exceptional stay and hope to have the opportunity to welcome you again for a better experience in the future.

8/10 Good

Debra

Stayed 1 night in Feb 2022

10/10 Excellent

AMAURY

Stayed 3 nights in Nov 2021
Response from Hayley Adamson, Hotel Manager on 23 Nov 2021
Thank you for sharing your review! We're so glad you enjoyed your stay with us at Four Seasons Hotel Boston.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Hayley Adamson, Hotel Manager on 23 Nov 2021
We're delighted to know that you enjoyed your stay with us. We hope to welcome you again soon!

6/10 Okay

Jeffrey J, waupaca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The suite was fine, not spectacular, as one expects of the Four Seasons. And this was an upgrade... The television choices were pretty poor. The hotel sent two emails offering "to send a car" to pick us up at the airport which I read literally. Send a car means a ride, yes? What they sent was a limo service that later billed us 143 dollars for a 30 dollar ride. That was disappointing. Had I known I'd not have tipped the driver 50 bucks. On the positive side was the coffee bar in the morning--great staff and treats there--the treats in the lobby in the afternoon, and the generally helpful and responsive staff. All in all, a nice place in a nice neighborhood, in need of some tweaks.
Stayed 3 nights in Oct 2021
Response from Michael Pedder, General Manager on 11 Oct 2021
Thank you for taking the time to share your experience and feedback with us. We are so glad that you enjoyed the new lobby coffee bar, Sottovento, and our lovely neighborhood of Back Bay! We appreciate your insights and have sent your comments about the car service verbiage to our teams so that we may improve our communication. Should your travels return you to Boston, we hope to have the opportunity to welcome you again at Four Seasons Hotel Boston.

8/10 Good

Safitri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, well located, and spacious. Wonderful staff. Clean and tidy. Complimentary cafe for breakfast in these challenging times rather welcome and thoughtful. Lovely rain shower but no bathtubs. Toiletries contain sulfates, unfortunately.
Stayed 2 nights in Sep 2021
Response from Hayley Adamson, Hotel Manager on 20 Sept 2021
Thank you for sharing your experience and feedback with us. We're so thrilled to know that you enjoyed the lobby coffee shop, Sottovento, and the rainfall showers. Please know that should you prefer a bathtub during your next stay, we can happily accommodate you! Safe travels and we look forward to welcoming you again soon.

10/10 Excellent

Hiroyuki

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality, service ans amenities! Location is the best for Boston. Will definitely stay again!!
Stayed 4 nights in Aug 2021
Response from Hayley Adamson, Hotel Manager on 23 Aug 2021
Thank you for sharing your comments with us! We strive to deliver unparalleled service and hospitality and are so thrilled to know these experiences added to your stay here in Boston. We hope to welcome you again soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Emily Allie on 5 Sept 2021
Thank you for your wonderful endorsement. We hope to welcome you back to the Four Seasons Boston very soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Emily Allie on 5 Sept 2021
Thank you for your wonderful endorsement. We hope to welcome you back to the Four Seasons Boston very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Emily Allie on 5 Sept 2021
Thank you for your wonderful endorsement. We hope to welcome you back to the Four Seasons Boston very soon.

10/10 Excellent

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021