I booked 2 nights, hotel offered me transfer from ferry to hotel 35usd for 2 persons. We researched through others experiences and we didn’t accept with no answer. By my flight delayed more 8 hours, we came to ferry almost 8pm. While we tried to find a way to get hotel, suddenly a shuttle with maybe 10 people seating, all were shouting “free”. Still confusing, we asked a driver how the price (while he raised a cardboard with name of Royal Bora Bora) many times. Finally he nodded his head together”free”. We went ahead to get in a car. After dropping 10 people off at Maitai hotel, continue to my hotel only us. When checked in, the receptionist didn’t ask any questions about the shuttle. Hotel sold a shopping bus with 1,00xfp/round trip/person. We asked them how far from hotel to shopping if comparing to ferry? We felt they wasn’t happy on their face after answered: they’re same distance. Shopping was where we didn’t see only a ferry that we came at night August 5? Besides that, while we check out, they charged me 3,500xfp without any explaining? Then, they help us to call a taxi to Black Pearl bungalow but when my husband forgot phone on taxi, we messaged to hotel help, “ I don’t know driver’s phone numbers😩, no ideas! Breakfast for 2 days was the same everything. Cleaning was so far so good. Employees were dedicated 👍. With us, hotel wasn’t enough kindly to guests.