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Reviews of City Express Junior by Marriott Bogota Aeropuerto

3 out of 5
City Express Junior by Marriott Bogota Aeropuerto
Diagonal 25G No. 95-66, Torre 2, Bogotá

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1005 reviews" "
Rating 8 - Good. 233 out of 1005 reviews" "
Rating 6 - Okay. 82 out of 1005 reviews" "
Rating 4 - Poor. 44 out of 1005 reviews" "
Rating 2 - Terrible. 42 out of 1005 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin, Hileagh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing I actually left my passport on the lobby and the person there keep it safe for me and give it back, the food was also delicious
Stayed 1 night in May 2024

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything clean but room smelled a little musty
Stayed 1 night in May 2024

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is good. Rooms are fine and clean. Stuff was friendly. Restaurant service was awful. It took forever to get a couple of soups we ordered. Extremely slow.
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Close to airport. Quiet. Comfortable bed. Shuttle service. Good choice. Except this morning at 5:00 am there was no hot water.
Stayed 1 night in May 2024

8/10 Good

Dany

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the airport. Good place to stay when you have an early flight
Stayed 1 night in May 2024

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Lina

Business traveller
Liked: Amenities, property conditions & facilities
I have stayed here many times. This time the check out person did not want to give me receipt for the IVA taxes. I insisted but he said he was too busy and that he would email it to me. I never received the receipt. The person who drives the shuttle to the airport was not polite when asking for the paper that gives clearance to depart the hotel. I told him the counter person was going to call him. This time the hotel personal was no polite nor welcoming.
Stayed 1 night in Apr 2024
Response from SR OCAMPO on 3 May 2024
Good morning, Mr. Ocampo, in advance we apologize for the behavior of the staff during your stay, we will provide feedback to the staff so that in future stays these cases do not occur again and even more so with guests with a large attendance at the hotel, with respect to Your invoice could be sent to us in the shortest time possible. It is worth clarifying that your invoice will arrive with the total value of your stay and in a specific part what was the value of VAT that you canceled any concerns. We remain attentive to the cell phone 3134020498. We will be attentive to your comments. and we hope to have you again with us to have the pleasure of serving you.

10/10 Excellent

Aleece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, hot showers, friendly staff and the shuttle service is extremely helpful and on time. I would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Oscar, Windermere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty close to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Excellent service, accomodation, food and shuttle
Stayed 1 night in Apr 2024

10/10 Excellent

ARMAN, Lodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
¿?
Stayed 1 night in Apr 2024

10/10 Excellent

Miguel, DPO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024

8/10 Good

Satoshi

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yahabi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for only one night. But it was great
Stayed 1 night in Apr 2024

10/10 Excellent

Archibald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the airport
Stayed 1 night in Apr 2024

8/10 Good

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was happy to find it at the last minute.
Stayed 1 night in Apr 2024

10/10 Excellent

JUAN, san francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024

8/10 Good

Barkat Ali, Springfield

Business traveller
Liked: Amenities
Close to airport and clean hotel
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
Espacios eran limitado y precio demaciado caro para la calidad de las habitaciones, otros hoteles son más económicos y mejor servicio
Stayed 2 nights in Apr 2024

6/10 Okay

Elzbieta

Travelled with partner
Disliked: Amenities
very small rooms
Stayed 1 night in Apr 2024

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Front desk on 30 Apr 2024
Estimado James, gracias por alojarse con nosotros

8/10 Good

Yansel M. Aponte

Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are kind and always willing to help.
Stayed 1 night in Apr 2024
Response from Front desk on 30 Apr 2024
Thanks for stay with us

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good modest hotel, clean, safe and close to el dorado airport. Brekfast buffet was very good, a lot of choices and the best is the humble staff personnel. A repeat visiting again.
Stayed 1 night in Apr 2024
Response from Luis Jimenez on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and convenient hotel
Stayed 1 night in Apr 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great...
Stayed 1 night in Apr 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Azmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Luis Jiménez on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Cesar Augusto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool
Stayed 1 night in Feb 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Juan jose

Stayed 1 night in Apr 2024

10/10 Excellent

Ángela María

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 1 night in Apr 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

8/10 Good

David

Stayed 1 night in Mar 2024
Response from Front desk on 30 Apr 2024
Estimado David, gracias por alojarse con nosotros.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Front desk on 30 Apr 2024
Estimado AndrewGracias por alojarse con nosotros.

8/10 Good

Lida

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel, easy to checking and good transportation service.
Stayed 1 night in Mar 2024
Response from Front desk on 27 Mar 2024
Buenos díasEstimada Lida, gracias por alojarse con nosotros, esperamos que vuelva pronto.

4/10 Poor

Luisa

Stayed 1 night in Mar 2024
Response from Luis Jiménez on 27 Mar 2024
Estimada Luisa, Gracias por su opinión, lamentamos que no se haya cumplido las expectativas pero nos enfocaremos en mejorar cada detalle .

8/10 Good

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good location
Stayed 1 night in Mar 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimado JhonnyCordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, lamentamos que la ubicación no haya sido un fuerte en esta ocasión, por lo general estamos muy cerca al aeropuerto y tenemos salida a cualquier parte de la ciudad.

2/10 Terrible

Dora

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We booked this hotel for a long layover thinking it would be convenient with the free shuttle service, but it was imposible to reach the hotel before the trip. I tried emailing via Expedia, emailing directly, and calling, but couldn’t reach them nor did they reply to any of my messages. On the way back to the airport, the shuttle was not on time, it took so long the hotel suggested we use one of their taxis (for a fee of course) and that’s what we ended up doing. Catherine, the receptionist, is the rudest receptionist I’ve even encountered, it was almost comical. Not only did she ignore us at check out for as long as she could, once she was finally helping us, another person walked in (someone she knew) and she stepped to the side, helped them while keeping us waiting again, and returned to finish our check out with a nasty attitude after her friend left. The room was small but clean and comfortable, but due to the terrible service, we will not be returning.
Stayed 1 night in Mar 2024
Response from Luis G. Jiménez on 27 Mar 2024
Buenos días Estimada Dora,Espero se encuentre muy bien, gracias por tomarse el tiempo en hacernos entender en por que el servicio no tiene una perserpción alta en su estadía, para el tema de nuestra recepcionista Katherine, lamentos reconocer que por tema de lenguaje se interpretó que ya que el check out estaba listo , no habia nada más pendiente, por ende no prestó atención a sus requerimientos extra o en cuanto a información, hemos hecho la retroalimentación directamenteFrente al tema de comunicación, tiempos y transporte, revisaremos nuestros canales de comunicación y oportunidades de mejora.

10/10 Excellent

Fernando

Stayed 1 night in Mar 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

8/10 Good

Jaime

Stayed 1 night in Mar 2024
Response from Front desk on 11 Apr 2024
Thanks for stay with us

10/10 Excellent

Evlyn

Stayed 1 night in Mar 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos díasEstimada Evlyn, gracias por alojarse con nosotros, esperamos que vuelva pronto.

10/10 Excellent

Guarin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel good food
Stayed 1 night in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Thanks for your comment, I hope you come back soon.

10/10 Excellent

ROHAN

Liked: Staff & service, amenities, property conditions & facilities
Check in was easy, 24/7 room service and near the airport. Works well for express stay over.
Stayed 1 night in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Good morning,Dear RohanBest regardThank you for staying with us, your opinion is very important to us as a service company, customer servic

4/10 Poor

Veronica

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called the day before to confirm my arrival at the hotel at 10pm. When I arrived at the hotel the next day, they inform me that my room has been occupied by someone else. They ask me to wait a moment as they are going to find another room. After waiting more than 40 minutes they put me in another room. Not even the wifi was active and I couldn't use it. The transportation from the airport to the hotel and vice versa was the best service I received
Stayed 1 night in Feb 2024
Response from Luis JIménez on 27 Mar 2024
Good morning Mrs Veronica.I apologise for all the problem you had, The Wifi is working but maybe the information was not given at all, I hope to review why the service did not focus on solving your requests and it were ignored, we try to make an effort in each stay and we are sorry for what happened.

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimada Maria Cordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, no solo lo confortable o puntual y si no en general un servicio de alta calidad

8/10 Good

Allan, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel appears to be in an industrial area which wasn't too inviting nor safe. However the hotel itself was great. The regular shuttle to and from the airport was a wonderful bonus. Food in the restaurants was quite expensive but there appeared to be no options close by.
Stayed 1 night in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimado AllanCordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, no solo lo confortable o puntual y si no en general un servicio de alta calidad

8/10 Good

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 2 nights in Jan 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimado Stefan Cordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, no solo lo confortable o puntual y si no en general un servicio de alta calidad

10/10 Excellent

Orlando

Liked: Cleanliness, property conditions & facilities
Response from Luis JIménez on 27 Mar 2024
Buenos días Estimado OrlandoCordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, no solo lo confortable o puntual y si no en general un servicio de alta calidad

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luis JIménez on 27 Mar 2024
Buenos días Estimado HenryCordial saludo Gracias por alojarse con nosotros, su opinión es muy importante y nos alegra saber que una estadía corta tuvó un final muy feliz y agradable, no solo lo confortable o puntual y si no en general un servicio de alta calidad