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Reviews of Okatie Hilton Head Hotel

2.5 out of 5
Okatie Hilton Head Hotel
105 Okatie Center Blvd, Bluffton, SC

Reviews

7.6

Good

Rating 10 - Excellent. 378 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 155 out of 1001 reviews" "
Rating 4 - Poor. 117 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kelli

Liked: Staff & service
Disliked: Property conditions & facilities
Cleanliness was ok. Definitely not top notch. Outside pictures of property is deceptive in comparison to the inside. Outside looks well kept, inside is out dated. It’s not the worst I’ve stayed in. Probably will not ever stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Christine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean place, friendly staff. Would definitely recommend it.
Stayed 1 night in May 2024
Response from All Smiles 2024 on 16 May 2024
Christine,Thank you for staying with us!

4/10 Poor

gwendolyn

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I HAD 2 ROACHES IN MY ROOM. ONE WAS CRAWLING IN MY BED THE OTHER WAS CRAWLINF UP THE WALL THERE WAS SOME OTHER BUG ON THE BATHROOM WALL. I KILLED THEM ALL. I HAVE PICTURES. SHOWER CURTAIN WAS RIPPED. I REPORTED IT AND WAS TOLD IT WOULD BE FIXED NEXT DAY- IT WASN'T. THE BREAKFAST WAS WORST I'VE EVER HAD AT A HILTON. EVERYTHING WAS LUKEWARM TO COLD. ONLY BREAD WAS WHITE WONDERBREAD. REALLY!!!!! I'LL NOT BE STAYING THERE EVER AGAIN. NOR WILL I RECOMMEND IT TO ANYONE.
Stayed 2 nights in May 2024
Response from All Smiles 2024 on 16 May 2024
Gwendolyn,Thank you for your feedback, we will address your concerns with the team.

6/10 Okay

Robin

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was weird with a 70s style bathtub in the bed/living area.
Stayed 3 nights in May 2024
Response from All Smiles 2024 on 6 May 2024
Robin',Thank you for your feedback.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and very well appointed. The staff was very friendly and courteous. We will definitely stay here again.
Stayed 1 night in Apr 2024
Response from All Smiles 2024 on 29 Apr 2024
Elizabeth,Thank you for sharing. We are happy to hear that you enjoyed your stay!

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
This place was ok. The lady at the front desk was very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from All Smiles 2024 on 29 Apr 2024
Carole,Thank you for staying with us!

10/10 Excellent

Kiara, bluffton

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Apr 2024
Response from All Smiles 2024 on 27 Apr 2024
Kiara,Thank you for staying with us!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fantastic!!!!
Stayed 1 night in Apr 2024
Response from All Smiles 2024 on 26 Apr 2024
Chris,Thank you for choosing to stay with us!

6/10 Okay

Phillip

Business traveller
The hotel is obviously an older facility but it was clean and adequate. The bathroom and sink in the room was small and dated. The breakfast had a limited hot selection of scrambled eggs, sausage or pancakes, cereals and toast. Overall, however, it served its purpose at a reasonable price.
Stayed 1 night in Apr 2024
Response from All Smiles 2024 on 26 Apr 2024
Phillip,Thank you for your feedback!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed was comfortable.
Stayed 1 night in Apr 2024
Response from All Smiles 2024 on 24 Apr 2024
Thank you for your feedback.

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very courteous and professional. I think it was an older hotel as the caulking around the bathroom needs some updating.
Stayed 1 night in Apr 2024
Response from All Smiles 2024 on 24 Apr 2024
Thank you for staying with us.

8/10 Good

Marti

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. Very helpful and friendly. I was disappointed that the breakfast closed down 10 minutes before the time it was supposed to end.
Stayed 3 nights in Apr 2024
Response from All Smiles 2024 on 22 Apr 2024
Thank you for your feedback.

6/10 Okay

Becky

Travelled with family
One of the beds had a huge dip in the mattress. My grandson woke up with a backache. Bathroom was clean. Beds were clean. No other complaints except the mattress. However, that is a pretty big deal.
Stayed 1 night in Mar 2024
Response from All Smiles 2024 on 8 Apr 2024
Thank you for your feedback.

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Not the cleanest hotel
Stayed 4 nights in Mar 2024
Response from All Smiles 2024 on 5 Apr 2024
Thank you for your feedback.

8/10 Good

Jame

Liked: Staff & service
Convenient
Stayed 1 night in Apr 2024
Response from All Smiles 2024 on 5 Apr 2024
THank you for your feedback.

6/10 Okay

Cheryl

Liked: Amenities
2 of our 3 rooms were fine. Although it was very noisy and the hallways were cluttered with pizza boxes and other garbage. But the hotel manager was helpful in trying to make things right.
Stayed 1 night in Mar 2024
Response from All Smiles 2024 on 28 Mar 2024
Thank you for your feedback.

2/10 Terrible

Magda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty and needs a makeover/upgrade room looked like a cheap motel room, hallways were full of garbage bags in front of rooms from the guest putting them their n maintenance not picking them up in a timely fashion after the maids leave for the day. Hallways smelled like a combination of different restaurants all at once, the place looks like is following apart except for the dining area it was ok.
Stayed 1 night in Mar 2024
Response from All Smiles 2024 on 28 Mar 2024
Thank you for your feedback.

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed only 1 night out of 3. Place was Very dirty and unsafe. The door jam was broke so we could not use our key to get back in. DO NOT recommend to anyone.
Stayed 3 nights in Mar 2024
Response from All Smiles 2024 on 28 Mar 2024
We are sorry to hear that your stay was unpleasant we actively addressing your concerns.

10/10 Excellent

Verna

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from All Smiles 2024 on 24 Mar 2024
Verna,Thank you for the 5 out of 5 rating! We appreciate your business!

6/10 Okay

Ronald

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Needs updated toilet was rocking. No hangars to hang cloths. Room smelled musty or someone smoking drugs?
Stayed 1 night in Mar 2024
Response from All Smiles 2024 on 16 Mar 2024
Ronald,Thanks, you for your feedback.

2/10 Terrible

Gary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Hotel is short staffed and actually had a sign in the hallway indicating that there would be minimal or no housekeeping because of this. Additionally, the hotel is being used as a permanent residence for foreign staff for other hotels on Hilton Head Island. Expedia should not be accepting bookings for this hotel. We only used it for it's proximity to Sun City and were unaware of the conditions here. There are other hotels nearby. The permanent residents are cooking in their rooms and smoking pot on premises. The smells were horrible and the room was dirty. Enough said!
Stayed 3 nights in Mar 2024
Response from All Smiles 2024 on 12 Mar 2024
Gary,We are sad to hear you had an unpleasant experience your concerns will be addressed with the team.

6/10 Okay

Lawrence

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from All Smiles 2024 on 11 Mar 2024
Thank you for your feedback.

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from All Smiles 2024 on 6 Mar 2024
Josh,Thank you for choosing to stay with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from All Smiles 2024 on 5 Mar 2024
William,Thank you for the 5 out of 5 rating!

8/10 Good

Janice

Stayed 1 night in Feb 2024
Response from All Smiles 2024 on 24 Mar 2024
Thank you for your feedback!

10/10 Excellent

Tajisziba

Stayed 1 night in Feb 2024
Response from All Smiles 2024 on 24 Mar 2024
Thank you for staying with us!

6/10 Okay

Margaux

Liked: Staff & service
Disliked: Property conditions & facilities
Area is good. Room was decent. Bathroom was in rough shape and really run down.
Stayed 1 night in Feb 2024
Response from All Smiles 2024 on 27 Feb 2024
Margaux,Thank you for your feedback. Your concerns are being addressed and resolved with the team.

10/10 Excellent

Winifer, Bronx

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jan 2024
Response from All Smiles 2024 on 26 Feb 2024
Winifer,Thank you for the 5 out of 5 rating! We are excited to hear you enjoyed your stay with us!

8/10 Good

Steven

Stayed 1 night in Feb 2024
Response from All Smiles 2024 on 24 Mar 2024
Thank you for choosing to stay with us.

2/10 Terrible

ANDRE

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Stayed 1 night in Feb 2024
Response from All Smiles 2024 on 22 Feb 2024
Andre,We are sorry to hear you did not enjoy your stay. Please reach out to us to see how we can rectify your experience.

8/10 Good

jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spent the night for work. Safe and clean. Easy in and out. The room can use a lot of updating in my opinion. The mustard yellow walls need lighter brighter welcoming colors. The tile in the bathrooms needs to be changed out and they could use new TVs in the rooms. I recently stayed in the same area in a different hotel for work and for $15 more had all of the above.
Stayed 1 night in Feb 2024
Response from All Smiles 2024 on 21 Feb 2024
Jason,Thank you for your feedback! Thank you for staying with us!

10/10 Excellent

judy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you amazing
Stayed 2 nights in Feb 2024
Response from All Smiles 2024 on 12 Feb 2024
Judy,Thank you for staying with us!

10/10 Excellent

Kathy

Business traveller
Liked: Room comfort
Stayed 1 night in Feb 2024
Response from All Smiles 2024 on 12 Feb 2024
Kathy,Thank you for 10 out of 10 rating! We are happy to hear you enjoyed your stay with us!

8/10 Good

Guy

Business traveller
Stayed 2 nights in Feb 2024
Response from All Smiles 2024 on 12 Feb 2024
Guy,Thank you for staying with us!

6/10 Okay

Jack

Stayed 1 night in Jan 2024
Response from All Smiles 2024 on 5 Feb 2024
Jack,Thank you for your feedback.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from All Smiles 2024 on 5 Feb 2024
Joanne,Thank you for the 5 out of 5 rating! We are happy to hear that you enjoyed your stay with us!

2/10 Terrible

kevin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from All Smiles 2024 on 5 Feb 2024
Kevin,Thank for your feedback,

10/10 Excellent

Zaria

Stayed 1 night in Jan 2024
Response from All Smiles 2024 on 25 Jan 2024
Thank you for staying with us!

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from All Smiles 2024 on 25 Jan 2024
Thank you staying with us!

10/10 Excellent

Jessie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay at Okatie!
Stayed 1 night in Jan 2024
Response from All Smiles 2024 on 17 Jan 2024
Thank you for staying with us!

8/10 Good

Shakerra

Business traveller
Liked: Cleanliness, staff & service
Back door needs to be fix for convenience of customer..
Stayed 1 night in Jan 2024
Response from All Smiles 2024 on 17 Jan 2024
Thank you for your feedback!

8/10 Good

FRANCIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 2 nights in Jan 2024
Response from All Smiles 2024 on 17 Jan 2024
Thank you for staying with us.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good people but not clean
Front desk was amazing, so was rest of staff. Great personalities and engaging. Room was different story. Counters and floors were sticky. Could see build up. Sink was backed up as well.
Stayed 2 nights in Jan 2024
Response from All Smiles 2024 on 17 Jan 2024
Thank you for the feedback, your concerns have been addressed with the team.

10/10 Excellent

Mark, Greer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Katie at front desk is an excellent person to dral with!
Stayed 1 night in Jan 2024
Response from All Smiles 2024 on 3 Jan 2024
Thank you for staying with us!

10/10 Excellent

ann

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality & location for the price.
Stayed 2 nights in Dec 2023
Response from All Smiles 2024 on 5 Feb 2024
Ann,Thank you for staying with us!

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from All Smiles 2024 on 3 Jan 2024
Thank you for the 5 out of 5 rating! We appreciate your business!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Friendly staff, Clean room and comfortable bed.
Stayed 1 night in Dec 2023
Response from All Smiles 2024 on 3 Jan 2024
Thank you for your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Quick 2 night stop and close to everything!
Stayed 2 nights in Dec 2023
Response from All Smiles 2024 on 3 Jan 2024
We are happy to hear you enjoyed your stay with us!

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Could use updating for sure. Friendly and helpful staff.
Stayed 3 nights in Dec 2023
Response from All Smiles 2023 on 17 Dec 2023
Rob,Thank you for staying with us. Happy Holidays.

4/10 Poor

Oleg

Travelled with family, Business traveller
Tv channels limited to 10, cockroaches in room, need to wait till hot water start run out of faucet, will never stop again here
Response from All Smiles 2024 on 5 Feb 2024
Oleg,Thank you for your feedback, we have addressed your concerns with the team..