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Reviews of Holiday Inn Express Bluffton at Hilton Head Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Bluffton at Hilton Head Area, an IHG Hotel
35 Bluffton Rd, Bluffton, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1004 reviews" "
Rating 8 - Good. 269 out of 1004 reviews" "
Rating 6 - Okay. 75 out of 1004 reviews" "
Rating 4 - Poor. 46 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Nice breakfast Thank you.
Stayed 2 nights in May 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my four night stay. Will come back again.
Stayed 4 nights in May 2024

10/10 Excellent

Robert R Thompson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a great stay. Special shout out to Teresa who greeted us at breakfast every morning and gave us the Hilton Head map showing the local beaches and parking! The manager and the front desk staff were all extremely pleasant and friendly. Highly recommended and we will stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Tatsiana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe location
Stayed 1 night in May 2024

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spent 9 days here recently and enjoyed our stay. Front desk associates were friendly and very accommodating. Housekeeping was slow in cleaning rooms and didn’t change our bedding the whole time we were there. Also most of the housekeeping staff did not speak fluent English therefore making it hard for them to understand our needs. Easy access and liberal parking. Close to everything including outlet malls, restaurants,downtown Bluffton. Hilton Head was just across the bridge and took about 10 minutes to get to. All in all I highly recommend and will be staying there again soon.
Stayed 9 nights in May 2024

10/10 Excellent

Najat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays room is very clean towels are clean bed is comfortable and check in was pretty easy
Stayed 1 night in May 2024

6/10 Okay

Todd

Travelled with partner
Liked: Staff & service, property conditions & facilities
I did not ask for or reserve a handicapped room but was put in one for four nights. It was at the end of the hall and early in the morning the staff would gather outside our room and laugh and talk loudly. We weren’t able to use our closet because of the handicapped status and the shower was horrible. The desk and restaurant personnel were very nice
Stayed 4 nights in May 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service
Staff very helpful and friendly.
Stayed 1 night in May 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked us in was so friendly and gave good tips about the area.
Stayed 1 night in May 2024

10/10 Excellent

Jeff, Ravensdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, close to Wal-Mart, BWW, and shopping. Would definitely stay again.
Stayed 2 nights in Apr 2024

8/10 Good

Laura

Stayed 2 nights in Apr 2024

10/10 Excellent

Angela, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. Amazing sheets and pillows. And the breakfast is awesome!
Stayed 2 nights in Apr 2024

8/10 Good

David, East Falmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this is a very clean, updated hotel with very friendly staff. The free breakfast is OK, nothing fancy.
Stayed 2 nights in Apr 2024

8/10 Good

ziyad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel close to dining and shopping
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is satisfactory.
Stayed 1 night in Apr 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be certain not to get room near loud employee exit
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Stayed 4 nights in Apr 2024

10/10 Excellent

Len

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reception was very friendly and helpful. She made our stay extra special
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Oyalep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff was friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was wonderful. My son loved the pancake maker.
Stayed 2 nights in Mar 2024

8/10 Good

James, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, standard hotel breakfast. Conveniently located to Bluffton area and not that far from HH
Stayed 2 nights in Mar 2024

10/10 Excellent

Jacqueline

Travelled with family
We enjoyed our stay. Staff was very friendly. Our room was clean and very spacious. Beds were very comfortable. I would definitely stay at this hotel again.
Stayed 2 nights in Mar 2024

8/10 Good

Charles

Stayed 5 nights in Feb 2024

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice Hotel for passing through on a trip. Clean, convenient for dining options, a good bed, and felt safe. A good breakfast as well. A short hop to Hilton Head to see the beach. I would recommend staying here, and would stop here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome people
Stayed 2 nights in Feb 2024

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fairly standard H/Inn Express. The breakfast was fine, and available at 6:45 AM Staff friendly.
Stayed 2 nights in Feb 2024

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Dale

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in / check out. Breakfast was very good. Several good places to eat within walking distance
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah, Fort Wayne

Travelled with partner
Liked: Amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Feb 2024

4/10 Poor

tim

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Usually like hotel, but awful experience
My stay was Sunday - Wednesday, called ahead to let them know I would be arriving late (330am-ish) but was on way. Drove 14 hrs from MA to SC. Upon arriving, the “welcome” was sorry we don’t have any rooms. I said I spoke to someone earlier and said I was on way but was arriving late. Reply was, well you didn’t speak to me. I said you have to be kidding me, I just drove 14 hours and have a reservation. Reply was, well I’ll try to check the system but I just had to turn someone away because we don’t have rooms. On top of the unbelievable messaging, the tone was incredibly rude. I ultimately get checked into the room that I had reserved, needed to get a quick sleep in before meetings, then just several hours later people from the hotel don’t even knock and open my door and flip the lights on, say sorry and walk out. I usually like staying at this hotel because it’s in a good location to get around blufton, but this experience was ridiculous. I’ve never filled out a review before but this was over the top.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tim, NEW PALESTINE

Travelled with partner
Good staff clean and comfortable facilities
Stayed 1 night in Feb 2024

8/10 Good

Steve, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, clean and great staff
Stayed 3 nights in Feb 2024

10/10 Excellent

ANNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James

Friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Beverley

Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and comfortable and the bed was great! Staff was professional and helpful!
Stayed 1 night in Feb 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The beds were clean and comfy. It was clean but the outside building and area could use a little care.
Stayed 3 nights in Feb 2024

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect for a night while travelling. It would be a property I would return to if I was going to spend some time in the area. Staff were very professional and nice
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024

6/10 Okay

Jessica

Business traveller
Disliked: Property conditions & facilities
Room was worn, mirror missing from wall, shower dirty, room tired and worn. Bottom floor noisy with staff talking loudly at night.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over
It was great! We drove 11 hrs so it was great to get out of truck! Quick check in! Gave us some information about places to eat and close to hotel we could walk.
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only property I would stay at before becoming a resident here and now this is the only place I will recommend to family and friends visiting the area. All around great hotel!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We can’t say enough positive things about our stay at the Holiday Inn Express in Bluffton, South Carolina. The hotel was newly renovated and beautiful, the room was very clean and well appointed, the beds were incredibly comfortable, the complementary breakfast was well done, and the staff, especially Tyler, were top-notch! We will definitely stay here on our way to Florida from here on out!
Stayed 2 nights in Jan 2024

10/10 Excellent

JOYCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ed

Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Solid
Very clean all around. Everything worked nicely in the room (air, shower/bathroom, tv, lights). Great service and breakfast buffet. Taking off a star for the bed, which I found overly soft and not very comfortable. Also annoying to have lights coming from a few outlets at all times, but that was pretty easily covered.
Stayed 7 nights in Jan 2024

10/10 Excellent

Chrystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 1 night in Jan 2024