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Reviews of The Imperial Hotel

4 out of 5
The Imperial Hotel
North Promenade, Blackpool, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1008 reviews" "
Rating 8 - Good. 316 out of 1008 reviews" "
Rating 6 - Okay. 108 out of 1008 reviews" "
Rating 4 - Poor. 52 out of 1008 reviews" "
Rating 2 - Terrible. 17 out of 1008 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Bernhard

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Window could not get closed , no fridge , no drinking water on room available , breakfast very poor
Stayed 2 nights in May 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning old building with lots of character. The whole feel of the place was lovely. The staff were amazing - everyone we met was friendly and helpful. Our room was a great size (family room). We didn’t need the third bed though as the master bed was enormous and we all slept in there! We would certainly return.
Stayed 2 nights in May 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was efficient, friendly and helpful! The breakfast was delicious, and served in a nice large breakfast area. Plenty of variety of food.
Stayed 5 nights in May 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice old hotel that is well maintained and preserved its grandeur. Just need better coffee at breakfast as probably the worst coffee ever. But apart from the coffee, great value, nice staff and beautiful interior. Would definitely stay here again
Stayed 1 night in May 2024
Response from Trevor on 23 May 2024
Dear David,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your feedback on our coffee - we will check on the brew strength with our staff members. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely period hotel. Yes its old but its loved. Good staff. Good room. Generally good guests. The bar and bar staff are good. The room service and restaurant prices are very fair. Big shout out for the breakfast. Quallity tip top and its Hot, not like many luke warm. I always wondered what The Imperial was like, now we know.
Stayed 3 nights in May 2024
Response from Trevor on 23 May 2024
Dear Lawrence,Thank you very much for your wonderfully detailed review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to have peace, surroundings very good
Stayed 2 nights in May 2024
Response from Trevor on 23 May 2024
Dear Vivian,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
I like it due to being quiet.
Stayed 2 nights in Apr 2024
Response from Trevor on 14 May 2024
Dear Nicola,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Good

Susan

Travelled with group
The meals we had were top class
Stayed 1 night in May 2024
Response from Trevor on 14 May 2024
Dear Susan,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback about our dining options and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Trevor on 14 May 2024
Dear Shirley,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Kylie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly the only things is they should be a kids zone
Stayed 2 nights in May 2024
Response from Trevor on 14 May 2024
Dear Kylie,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Trevor on 14 May 2024
Dear Robert,Thank you for taking the time to submit a review response after your recent stay with us. We sincerely appreciate your feedback scoring and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

8/10 Good

david

Stayed 3 nights in Apr 2024
Response from Trevor on 22 Apr 2024
Dear David,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay as usual
Stayed 2 nights in Apr 2024
Response from Trevor on 10 Apr 2024
Dear Elaine,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us once again.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Love this hotel very quaint and glad rhey havent tried to modernise it as much as some of the older ones ive stayed in, keep it to its original elegance
Stayed 1 night in Apr 2024
Response from Trevor on 10 Apr 2024
Dear Jo,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building room great
Stayed 1 night in Apr 2024
Response from Trevor on 10 Apr 2024
Dear Jacqueline,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

William

Love coming here. Classiest hotel in Blackpool.
Stayed 1 night in Apr 2024
Response from Trevor on 10 Apr 2024
Dear William,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Good

Zhi feng

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel room have to remodel
Stayed 3 nights in Mar 2024
Response from Trevor on 4 Apr 2024
Dear Zhi,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback. I have noted your comment on our current décor and modernity of the hotel rooms but hope that you will stay with us again on your return to Blackpool and note our planned refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 Good

M

Travelled with family
Wonderful Victorian architecture. Loved the photographs of all of the Royalty, politicians and celebrities that have stayed there. Large, well equipped bedrooms. Just a little tired but very clean and comfortable. Breakfast and dinner were both really good. Excellent service and very friendly staff.
Stayed 1 night in Mar 2024
Response from Trevor on 2 Apr 2024
Dear M,Thank you very much for submitting such a wonderfully detailed review of your recent stay with us. Thank you particularly for your lovely comments about our friendly staff and the quality of our breakfast and dinner options.We are so glad to see that you enjoyed your stay and hope that you will be returning to stay again in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel been lost over the years need some work round reception area room
Stayed 2 nights in Mar 2024
Response from Trevor on 2 Apr 2024
Dear Vernon,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are glad to see that you enjoyed a pleasant stay. I have noted your comment on our current décor and modernity of the hotel but hope that you will stay with us again on your return to Blackpool and note our ongoing refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 Good

Louise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place to stay - close to local amenities and the seafront.
Stayed 2 nights in Mar 2024
Response from Trevor on 2 Apr 2024
Dear Louise,Thank you for taking the time to submit a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on North shore, little bit out of town centre but only a few minutes walk. There is a charge for parking, but its not huge £9 per night. (Have to enter reg on system)The staff were very welcoming and provided all the info you would want on arrival. The room was not the biggest but didnt feel crowded, only downside to the room was the number of plug sockets. Restaurant was quiet for our evening meal but it was midweek, the food was of a high standard and very nice. Over all a really nice stay would definitely consider coming back.
Stayed 1 night in Mar 2024
Response from Trevor on 27 Mar 2024
Dear Andrew,Thank you very much for submitting such a positive and detailed review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking at the hotel
Stayed 3 nights in Mar 2024
Response from Trevor on 21 Mar 2024
Dear Amanda,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Gill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room. Buffet breakfast was excellent and included black pudding and fried bread (that you wouldn’t get in a lot of hotels especially down south). Would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Trevor on 16 Mar 2024
Dear Gill,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our breakfast - a truly Northern feast! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Trevor on 13 Mar 2024
Dear Jane,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is very much appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with lots of character, rooms lovely. Whole hotel soo clean and tidy. Nice bar if a bit pricey for soft drinks. But nightly entertainment of which i dropped on a great singer which we had a fab night singing along and dancing. Staff all so friendly and helpful. Will be my go to hotel in blackpool from now on, worth paying that bit extra than 'brand' names just for the feel of this historic hotel.
Stayed 1 night in Mar 2024
Response from Savanna Cairns on 7 Mar 2024
Hi Louise, Thank you so much for your lovely review! We will look forward to welcoming you back to Imperial Blackpool.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Trevor on 7 Mar 2024
Dear Margaret,Thank you for your review of our hotel after your recent stay. I am delighted to see that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Good

Paul

Stayed 2 nights in Mar 2024
Response from Trevor on 27 Mar 2024
Dear Paul,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

8/10 Good

Lianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable rooms, breakfast was very good and staff were efficient and friendly
Stayed 2 nights in Mar 2024
Response from Trevor on 5 Mar 2024
Dear Lianne,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast and good bar with football.
Response from Trevor on 29 Feb 2024
Dear Edward,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a comfortable stay in Blackpool
Staff all very helpful and engaging taking time. Problem with heating in the room was rectified quickly. We had daily breakfasts and a 'light dinner' in the bar all were very good.
Stayed 3 nights in Feb 2024
Response from Trevor on 26 Feb 2024
Dear Valued Guest,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Ian

Travelled with partner
Liked: Staff & service, property conditions & facilities
Victorian in all its splendour
Stayed 5 nights in Feb 2024
Response from Trevor on 26 Feb 2024
Dear Ian,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your lovely feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

6/10 Okay

SARAH

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Massively needs updating in all areas.
Very old, massively needs decorating and modernising and new windows. Our room was really cold and such a draft coming from the window and the puddles of condensation on the window sill that had ran off the window. The hotel bar is nice and there was a singer on which was good. Hotel staff were very friendly.
Stayed 1 night in Feb 2024
Response from Trevor on 26 Feb 2024
Dear Sarah,Thank you for taking the time to submit a review response after your recent stay with us. We sincerely appreciate your positive feedback on our friendly staff members and evening entertainment. I have taken note of your comment on a number of issues you encountered in your room; specifically the original windows. Please accept my apology for these areas where we let ourselves down but equally, my assurance that these are being addressed with replacement during the course of this year. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

8/10 Good

Susan

Liked: Staff & service
Solo
Lovely hotel but needs a little more updating to rooms. The carpets and curtains look tired. I did need to ask for the heating to be switched on a couple of nights. I do go back on solo trips each year because how great the staff are.
Stayed 3 nights in Feb 2024
Response from Trevor on 26 Feb 2024
Dear Solo,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback about our staff members and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean food fabulous room very comfortable except the drafty windows
Stayed 2 nights in Feb 2024
Response from Trevor on 26 Feb 2024
Dear Howard,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness
Poor value for money
We paid £235 for 2 nights in the hotel which was highly over inflated for the service provided. £115 a night to have to pay for parking, queue for check in, queue for a very average breakfast and use filthy toilets on the ground floor with empty soap dispensers. A Premier Inn stay would have been half the price and delivered in all of these areas particularly breakfast. I can't remember the last hotel I stayed in that only offered white or brown bread at breakfast and lumps of under cooked bacon that my son thought tasted like ham. To top it all we stayed in the car park for 1 hour whilst unloading and was told we wouldn't be charged by two staff and then recieved a £60 parking fine!
Stayed 2 nights in Feb 2024
Response from Trevor on 19 Feb 2024
Dear David,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your scoring and feedback that we did not meet your expectations.Please accept my apology for your disappointment with so many aspects of our product offering. I would like to assure you that we will actively address all of these shortfalls with the staff and management team and use your experience as a guide to provide additional corrective training to our team members. I am also able to assure you that we are currently reviewing our breakfast menus and hope to enhance them shortly. I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards as well as the upgraded product changes to you. Kind Regards,Trevor Vels General Manager

8/10 Good

AWB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decor was a bit weary, but the room was a fabulous size - also included a bath, which was super! Long corridors made for long walks, key card failed twice that didn't help - I reached my steps target without venturing far. Breakfast was good; buffet style with tea/coffee served on request. Service was excellent, and bar reasonably priced (cheaper than a local pub I went to). Tram service just outside the hotel is a real plus. Really enjoyed my stay.
Stayed 2 nights in Feb 2024
Response from Trevor on 19 Feb 2024
Dear AWB,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

bill, Newton stewart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
car parking charges spoils our stay not needed ? but still the best hotel we stay at when in Blackpool the only place to stay at . v i p member. we love the hotel
Stayed 1 night in Feb 2024
Response from Trevor on 16 Feb 2024
Dear Bill,Thank you very much for submitting such a wonderfully positive review of your recent stay with us. We are so glad to see that you enjoyed your stay once again and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Trevor on 14 Feb 2024
Dear Anthony,Thank you very much for submitting such a positive review of your recent stay with us. Thank you particularly for your 10/10 rating! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Trevor on 12 Feb 2024
Dear Peter,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

6/10 Okay

Demi

Stayed 3 nights in Feb 2024
Response from Trevor on 8 Feb 2024
Dear Demi,Thank you for taking the time to submit a review score after your recent stay with us. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Trevor on 8 Feb 2024
Dear William,Thank you for taking the time to submit a positive review response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

DONALD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Trevor on 5 Feb 2024
Dear Donald,Thank you very much for submitting such a wonderful review of your recent stay with us. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
A lovely 1 night stay
Stayed 1 night in Jan 2024
Response from Trevor on 2 Feb 2024
Dear Sally,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your 10/10 score! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Area poor
Tired hotel
Stayed 1 night in Jan 2024
Response from Trevor on 29 Jan 2024
Dear John,Dear Guest,Thank you for your review of our hotel after your recent stay. We sincerely appreciate your feedback on your stay. We are aware of our need to refresh our décor in some areas and I am able to assure you that this is being attended to at the moment with plans for a rolling program during the course of next year. I am very confident that as each month passes, that our guests will observe and enjoy all of these improvements. I hope that you will consider revisiting us in the future when I have no doubt you will see these improvements as they are rolled out. Kind Regards, Trevor Vels General Manager

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is about the 6th time ive stayed at the Imperial very satisfying
Stayed 2 nights in Jan 2024
Response from Trevor on 29 Jan 2024
Dear Adam,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments which mean even more when coming from one of our valued regular guests. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing..
Really great staff,clean rooms ,excellent breakfast.. Night time relaxing in lounge with singer on every night . Wonderfull place good prices.. The history is interesting, not far from town ..
Stayed 2 nights in Jan 2024
Response from Trevor on 26 Jan 2024
Dear Marie,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our staff, breakfast, cleanliness and our entertainers in our bar. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always a very good standard and friendly welcom
As always very welcoming staff on reception . Bar staff very friendly and restaurant staff very helpful with extra requests
Stayed 1 night in Jan 2024
Response from Trevor on 22 Jan 2024
Dear David,Thank you very much for your review of your recent visit to our hotel. We sincerely appreciate your super comments about our staff members. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

4/10 Poor

Joanna

Travelled with family
Disliked: Staff & service
Disappointed this time!
We stay here regularly and love it! But this time we are so disappointed. Paid in cash then got locked out of room as apparently we’d not paid! Wait to get it sorted and evidence eventually found! Service definitely not as good as before :( It’s an ideal location.
Stayed 1 night in Jan 2024
Response from Trevor on 22 Jan 2024
Dear Joanna,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your comments and scoring that we did not meet your expectations.Please accept my apology for the mix-up with the payments for your room. I am glad that it was eventually resolved but we will address this with the team members for future improvement. I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards to you. Kind Regards,Trevor Vels General Manager

2/10 Terrible

J

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Decent service, awful rooms
First of all, the staff are friendly and generally on the ball. However, The check in process did take a long time and we were then handed our keys. The room on the 4th floor was a sea-view room, but room 405 has a window akin to a prison cell, with no curtains on it, but a light-coloured blind, so when the spotlights come on at night, it is hard to sleep with all the light coming in. Also the room is excessively hot and the corridors are likewise. They must be chucking money down the drain just heating these common areas. We were moved to room 402, which has a rotting window frame, and has had sealant used on it, so that it can't be opened. Another hot and cloying night was not great. We ended up checking out early due to two bad night's sleep. Also, £9.00 a day car park charge, which is hard to find info about when booking. No refund given for the last day when we left early. I would not recommend.
Rotting window, sealed shut with sealant.
Stayed 3 nights in Jan 2024
Response from Trevor on 22 Jan 2024
Dear J,Thank you for taking the time to submit a survey response after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see from your scoring and comments that you did not enjoy your stay as much as we would have liked. Please accept our apology for your disappointment as well as our assurance that your feedback will be used to address the issue you have raised regarding the windows. I hope that you will consider returning to stay with us again in the future when we can better meet your expectations. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Trevor on 22 Jan 2024
Dear Beverley,Thank you very much for submitting such a positive review of your recent stay with us. Thank you particularly for your 10/10 rating! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager