2 bars/lounges, sports bar
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Reviews of The Cliffs Hotel - Blackpool

2 out of 5
The Cliffs Hotel - Blackpool
Queens Promenade, Blackpool, England

Reviews

8.2

Very good

Rating 10 - Excellent. 227 out of 562 reviews" "
Rating 8 - Good. 207 out of 562 reviews" "
Rating 6 - Okay. 84 out of 562 reviews" "
Rating 4 - Poor. 25 out of 562 reviews" "
Rating 2 - Terrible. 19 out of 562 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martha will

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay hreat staff ,great food.fantastic shower in the room .cannot fault this hotel was excellent
Stayed 3 nights in May 2024

10/10 Excellent

Nicola

Travelled with family
Great for kids
Stayed 2 nights in May 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Needs revamping in rooms and internal doors to rooms. Air con not on in entertainment lounge it was very warm. Beds extremely uncomfortable as mattress was too soft
Stayed 4 nights in May 2024

6/10 Okay

Andrew

Stayed 2 nights in May 2024

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location, Food fatastic, Lack of air conditioning, our room 125 could not open window and bathroom very hot. Overall Good. Has its own trams stop so park up the car get a tram pass and travel the whole coast Fleetwood to Star Gate hasle free.😊
Stayed 4 nights in May 2024

4/10 Poor

Julie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed, food poor, breakfast was ok evening meal very poor . Rooms I had to change 3 times as they were very run down , paid extra 48 pound for sea view , room was bigger n tv bigger , needs proper updating hall stairs carpets all stained , entertainment ok Friday but Saturday awful , singer shouted most of the time , the comedian walked off due to a man being very rude no security to escort him out either . Very disappointing to say the least .
Stayed 2 nights in Apr 2024

6/10 Okay

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening meal wasnt the best spoke to a few regulars who said evening meal not as nice as ither years . Breakfast was great
Stayed 3 nights in Mar 2024

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay food good
Stayed 2 nights in Mar 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Mixed feelings. Staff great.
First of all, apart from one loud bloke one morning.on reception the rest of the staff were brilliant. Big shout.out.to.reception team and Kaylee in the restaurant. Unfortunately on arrival I couldn't park so had to find alternative during the week. I chose the room going on the photos and one were allocated was tiny, decor was tired and there was no way an adult can use the loo. That layout is ridiculous and doesn't work. Anyone other than a child would struggle. Went to reception and explained situation. They did change rooms to something like I had.booked and although bathroom.small it's layout worked for me, which was essential as I have medical needs. The 2nd room did smell of paint but looked recently refurbished and was world away from.previous. Please.if.you need a plug near the bed take an.extension.as when I asked it seems none.of the rooms have socket.near.bed.. something I've never come across and disappointed when need machine at night. Food can't fault the service. Menu repetitive and too fussy. Why can't have more.normal.choice? Older lift doors dodgy trapped.me as I entered and took too long to retract.
Stayed 4 nights in Feb 2024

10/10 Excellent

gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel vwry nice food to
Stayed 2 nights in Feb 2024

6/10 Okay

christine

Stayed 2 nights in Feb 2024

4/10 Poor

Mrs lauren f

Stayed 1 night in Feb 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An okay stay, a bit hit and miss.
Stayed 1 night in Jan 2024

2/10 Terrible

Steven

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shambles
After one night the windows started leaking in.. They moved us to another room half the size.
Stayed 4 nights in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love staying here clean friendly food great
Stayed 2 nights in Jan 2024

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Lisa

Stayed 2 nights in Jan 2024

2/10 Terrible

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So bad we paid for another hotel rather than stay
Terrible hotel. After checking in we asked for a move as the bathroom wasnt something id even contemplate using. Couldnt change us. It was that unbearable we ended up paying for another hotel and stay there instead
Stayed 2 nights in Nov 2023

8/10 Good

Norl

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I live in blackpool and just go to hotels to destress. The beds was very cosy, the staff was amazing especially the night staff Definitely will re visit
Stayed 2 nights in Nov 2023

10/10 Excellent

Gillian

Liked: Staff & service, property conditions & facilities, room comfort
Cliffs Hotel Blackpool
ALL staff were fantastic - friendly, efficient and cheerful. The dining room was run so well, they really have it down to a fine art. Breakfast and evening meals were really good.
Stayed 2 nights in Oct 2023

8/10 Good

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pleasant staff . Old hotel but they keep it clean and well decorated.
Stayed 1 night in Oct 2023

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A excellent hotel I'm surprised it's not more than a two star. We were well looked after, being a disabled couple they couldn't do enough for us. The room was comfortable the beds were great, the room was clean and tidy bathroom had bath with shower over the bath. The buffet breakfast is good plenty of options and will cater for any allergies you may have. Evening meal was ok some of the set mains were too spicy for us but well prepared the starters and deserts were help yourself. Also they cater for couples, families and single travelers
Stayed 3 nights in Oct 2023

10/10 Excellent

Helen

Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely family weekend break apart from the couple upstairs having a domestic throughout Saturday night into early morning disturbing residents screaming and shouting that was very frightening and had to ring ring security.
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
needs a good overall
we stayed in febuary and the food was magnificent the service was not so good ,this was a gift from myhusband for my 60th birthday on10/10/23. Very dissapointed with the food choices and quaily , some guests went out to eat. The clenliness was not as good. The heating on in the cafe lounge was on which made the damp choking smell and cheap polish to cover the smell. all the tables you can scrae the dirt off,big wholes inthe skirting ,
Stayed 5 nights in Oct 2023

8/10 Good

Pat

Liked: Staff & service
I like the swimming pool . I did not like room 112 at all. It was shabby and smelt stale and horrid. Bedside cabinet had drawer handle missing. The window looked out onto the canopy over the entrance. And room was at top of stairs and by lifts. Very noisy and busy area. Not suitable for bedroom at all. The staff organised a different room for me.
Stayed 2 nights in Sep 2023

10/10 Excellent

Paul

Stayed 2 nights in Oct 2023

10/10 Excellent

Gerald

Liked: Staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Alison

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nice front of house but food and rooms poor
This looks like a nice hotel from the outside and the front of house areas are quite modern and well maintained. I didn’t expect top quality food and accommodation but both were far below basic expectations.
Stayed 1 night in Oct 2023

8/10 Good

Annabella

Stayed 2 nights in Sep 2023

8/10 Good

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023

2/10 Terrible

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Hitesh

Liked: Staff & service, property conditions & facilities, room comfort
Weekend break
Overall fine. Food was great, all staff were very good except one, the receptionist at check in was rude.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bryan

Stayed 3 nights in Sep 2023

6/10 Okay

Jean

Liked: Cleanliness, staff & service
Down memory lane
Stayed there in 2005 on my birthday and knew things would have changed my bedroom was adequate not keen on the back of hotels food was good staff friendly and helpful yes I’d go back but only if I could have a sea view
Stayed 2 nights in Sep 2023

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious, light, great sea views, helpful staff. Very convenient tram stop outside.
Stayed 2 nights in Aug 2023

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was lovely we had a nice time
Stayed 2 nights in Aug 2023

6/10 Okay

Denise

Disliked: Staff & service
Stayed 5 nights in Aug 2023

10/10 Excellent

Clifford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 325 no oulook mesh window bath shower could do with safety rail
Stayed 3 nights in Aug 2023

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice hotel, corridors and room need overhaul. Cafe bar, cocktail bar, restaurant, leisure facilities all good. Polite staff. Breakfast excellent.
Stayed 1 night in Aug 2023

6/10 Okay

Chris

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and needs some work
I would not recommend this hotel, it is need of a refurbishment
Stayed 4 nights in Aug 2023

6/10 Okay

Elaine

Disliked: Staff & service
Stayed 3 nights in Aug 2023

8/10 Good

Janine

Travelled with group
Liked: Cleanliness, staff & service
Fair
I was pleased overall with the hotel although the room was small and we struggled in the bathroom due to lack of space. The staff were friendly and we enjoyed the breakfast.
Stayed 2 nights in Aug 2023

10/10 Excellent

LOUISE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but in need of more revamping in places the breakfast and dining area also lick of paint on the roof outside over entrance. Staff are lovely friendly the ambiance of the hotel is great
Stayed 2 nights in Aug 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
Food amazing Room clean, paid for sea view which was great Toilet literally in the gap next to bath was the only niggle and cheap loo roll Food coma (sooo full up) so did not tryv he entertainment
Stayed 3 nights in Aug 2023

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beds too soft Too small reception area Lifts v slow Rooms need updating Bathroom inadequate and small but all clean. Great for tram. Breakfast great, loads of choice and on the whole hot, all staff smiley and helpful in all departments Would definitely stay again. Major downside and absolutely not the hotels fault was children running round even at midnight, should definitely be an adults only bar/entertainment area
Stayed 3 nights in Aug 2023

10/10 Excellent

Glenys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Food, dining room,lounges very good, lifts dirty, bedroom wasterribly small, entrance carpet very dirty and not welcoming
Stayed 2 nights in Jul 2023