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Reviews of Bluewaters Hotel

3 out of 5
Bluewaters Hotel
296-300 North Promenade, Blackpool, England

Reviews

7.4

Good

Rating 10 - Excellent. 42 out of 126 reviews" "
Rating 8 - Good. 36 out of 126 reviews" "
Rating 6 - Okay. 25 out of 126 reviews" "
Rating 4 - Poor. 12 out of 126 reviews" "
Rating 2 - Terrible. 11 out of 126 reviews" "

7.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovly staff lift did not work but comfy room and the pool was realy fun
Stayed 1 night in May 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming, comfortable room, great breakfast, friendly staff
Stayed 2 nights in Apr 2024

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved how it was on the sea front and really handy to the Tower and everything, staff were amazing and so friendly, our only compliant was that the hotel was a bit tired, but good value , thank you
Stayed 1 night in Apr 2024

8/10 Good

Tashan

Travelled with group
Liked: Property conditions & facilities
We really enjoyed our stay and the value for money couldn’t be better. The lady on reception is vey nice. Had lots of fun, pool is very nice and so was the breakfast.Only problem was the old man who worked as night manager. He refused to let us in our room when my friend was still out with our key. Shame he ruined it by leaving us waiting on the steps for 45 minutes.
Stayed 1 night in Apr 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We definitely got what we paid for. We got a great deal for a one night stay with breakfast. The receptionist lady was very helpful and friendly. We really enjoyed our stay
Stayed 1 night in Apr 2024

10/10 Excellent

Lindsey

Liked: Amenities, property conditions & facilities
Clean freindly staff are very helpful with anything. Lovely hotel
Stayed 2 nights in Mar 2024

4/10 Poor

Robert, Cockermouth

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The first room was “ok” but the shower was broken. Moved to another room that was tatty and not clean The room was freezing cold. Wouldn’t recommend this hotel as the room was very run down and tatty, bathroom was disgusting. Not a great stay
Stayed 2 nights in Mar 2024

8/10 Good

Christine

Travelled with partner
Liked: Staff & service, amenities
The property was Too far away. This was my fault thinking it was further down from where it was. Hotel was clean good customer service. Breakfast was good . If not for the distance would stay there again
Stayed 1 night in Mar 2024

6/10 Okay

Dee

Travelled with group
Liked: Cleanliness, staff & service, amenities
Comfortable beds clean place. Friendly polite staff. Lovely swimming pool and sauna payable and booksble at reception. Hotel lift was out of service and.we really struggled, Maybe be better to inform on booking that the lift isnt working, and advice of room floor. . We stayed bed and breakfast there was ample food was warm not hot. . We shall return . .
Stayed 2 nights in Mar 2024

6/10 Okay

Gordon

Liked: Cleanliness, staff & service, room comfort
Cheap and cheerful. Nothing too exciting. Good place to stay if you just want a good sleep.
Stayed 1 night in Feb 2024

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service
Ideal place for a night or two away. Good biudget hotel for Blackpool
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Good MorningThank you for taking the time to write a review.WE hope to welcome you ack again soon.Best RegardsGeneral manager

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for the review.We hope to welcome you back soon.Kind Regards

8/10 Good

tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything good with our stay except we were on the top floor and the lift was not working
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Good Morning Unfortunately one of our Lifts are off as we are having work done. I am sorry if this coursed any problems with your stay. We hope to welcome you back in the future to see the improvements we are making.Kind Regards

6/10 Okay

Mark

Disliked: Property conditions & facilities
Great they let us store our luggage there until the room was ready as we arrived very early. Rooms were ok could do with a reoaint as walls were dirty and stained. Was cold when we first went in to the room but after we had been out was warm with heating been on for acfew hours
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Mark Thank you for taking the time to write a review.We hope to welcome you back soon to see the work we are doing around the hotel.Kind Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for the review.We look forward to welcome you back again soon.Kind Regards

6/10 Okay

Kieran

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Second time staying on our annual trip, completely different from last year! Room fine on first arrival but the following day the electric broke in numerous rooms, this meant we had to pack up and move room (no goodwill of any kind). New room was cold, damp and just awful wouldn't put my worst enemy in there. There are cracks in the wall which could be easily forced through, cracks in the ceiling which had been ''filled'' Staff were great and couldn't fault the breakfast! All in all we won't be rushing back
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Kieran.I'm sorry to see this happened to you on your stay but unfortunately things happen sometimes that are out of our hands. I am happy to see the staff acted fast to try make your stay less affected by this. We are in the progress of decorating and refurbing areas of the hotel.We hope you will visit us again to see the work we are doing.Best Regards

10/10 Excellent

Harrison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Great convenient stay, close to tram stop, 5 minutes to Blackpool, 30 to Fleetwood. Hotel bathroom and pool is modern. Room is typical Blackpool B&B but very clean and comfy
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear HarrisonThank you for taking the time to write a review.Kind Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - will go again
2 night stay for an event in the town, room was clean and comfortable, the staff couldn't have been more friendly or helpful. They even let me off when I overslept so was a little late checking out! Only minor issue was that I was woken up early the first morning by the quiet conversation of the people in the room below as I could hear every word.
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Feb 2024
Good Afternoon Thank you for taking the time to write a review. I am so happy to see you had a good stay with us and hope to welcome you back again soon.

10/10 Excellent

Amy

Liked: Room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Thank you for taking the time to write a review.

6/10 Okay

Simon

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Average stay for Blackpool,not the best property but the Staff were excellent.
Stayed 1 night in Jan 2024
Response from General Manager on 27 Feb 2024
Dear Simon,Thank you for taking the time to write a review. We hope to welcoming you back again soon. Kind Regards

4/10 Poor

Susan

Stayed 3 nights in Jan 2024
Response from General Manager on 26 Feb 2024
Thank you for taking the time to write a review.

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing is the very friendly amazing staff
Stayed 1 night in Jan 2024
Response from General Manager on 27 Feb 2024
Dear Darren,Thank you for the review, I will pass this onto my team.Kind regards

4/10 Poor

Sukhpaldeep

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty wet floors unable to use swimming pools
Stayed 1 night in Dec 2023

4/10 Poor

Stephen

Travelled with family
Disliked: Property conditions & facilities
Ok but watch out for falling ceiling panels.
A decent little hotel, a little dilapidated as most are in a declining seaside resort. Staff on reception and bar were excellent, friendly and helpful. Lovely little pool that you have to pay to use, £5 per person, but it was clean and wel looked after. Only problem I had was that as I was entering the hotel of an evening, a tile fell from the ceiling and hit me directly on the top of my head, I logged it with reception and a member of staff kept asking if I was ok, I was fine apart from a bump and small headache, I would have expected a bit more of a goodwill gesture to be fair. A couple of drinks, a bit of food. Just something, pretty poor customer service, I hope this gets read by the people in charge and they get in touch with some resolutions.
Panel fell from here due to wind.
Panel on floor after hitting me on the head.
Lady that does entertainment trying to move panel, she was trying to play the incident down.
Stayed 1 night in Dec 2023
Response from General Manager on 7 Jan 2024
Thank you for taking the time to write a review. I am sorry to see the incident that had happened. It is a foam ceiling panel and unfortunately the wind was that bad it did pick it up. The staff would not had offered you a free drink or food as you had told them you had a head injurie, following health and safety. If you would like to phone and talk about the incident. I am happy to do so. We do hope you will visit us again for a more enjoyable stay and to see the improvements we have made.Kind Regards

10/10 Excellent

Tracey

Liked: Staff & service, property conditions & facilities
The lift was not working
Stayed 3 nights in Dec 2023
Response from General Manager on 7 Jan 2024
Thank you for taking the time to write a review.we do hope to welcome you back again for a great stay.Kind Regards

2/10 Terrible

Wendy

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't go
Toilet seat falling off, toilet roll inaccessible whilst on toilet, shelfs and rails falling off 3rd floor, lift not working !!!!! Gkaaaes and cups dirty in room. Room was freezing on arrival!!
Stayed 1 night in Dec 2023
Response from General Manager on 7 Jan 2024
Thank you for taking the time to write a review. We do have a team at the hotel that will deal with any complaints when reported. I will pass your comments onto my team and hope you will revisit us again to see the improvements we have made.Kind Regards

2/10 Terrible

Lucy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sumit Chadha on 22 Nov 2023
Dear Lucy, Thank you for taking the time to share your feedback with us. Apologies that we were not able to get back to you sooner and would like to thank you for leaving a review.We would be thrilled to welcome you again in the near future to provide a better perspective of our services and our hotel.Kind Regards,Sumit Chadha Central Operations Manager

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
You need to have cash for parking. Very dated and our room smelt of paint. No hairdryer, no tea or coffee. Dirty carpets and toilet hardly flushed. Radiators weren’t working but there was an electric one in our wardrobe. Wasn’t pleasant, I’d only stay if you’re desperate.
Stayed 1 night in Nov 2023
Response from Sumit Chadha on 22 Nov 2023
Dear Julie, Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We are sorry to hear that we were not able to give you a satisfactory service during your stay with us. We would like to apologize for the inconvenience caused but would like to assure you that we do have some plans moving forward to bring the hotel back to its highest standards. We request you to give us another opportunity to serve you again to the fullest of our abilities in the near future. We assure you that we will be ready to serve you better and meet your expectations with a fully upgraded hotel. We do keep plenty of tea and coffee amenities in the guest room if needed extra we do provide them at reception anytime as per guest request. Hair dryer we do keep at reception and provide it as per guest request.We will forward your comment to the concerned department to follow up and implement improvements. We value all of our customers and never want anyone to feel that they have not received value for money. Again, thank you for choosing. We look forward to seeing you soon, once again thank you for your feedback. Kind Regards, Sumit Chadha Central Operations Manager

10/10 Excellent

Harishkumer

Stayed 1 night in Nov 2023
Response from Sumit Chadha on 22 Nov 2023
Dear Harish Kumer, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction and comfort are our utmost priority, and we look forward to having the pleasure of welcoming you back for another outstanding stay at Bluewaters Hotel, Blackpool.Kind Regards,Sumit Chadha Central Operations Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay ,well looked after thanks
Stayed 2 nights in Oct 2023
Response from Sumit on 6 Nov 2023
Dear Alan, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction and comfort are our utmost priority, and we look forward to having the pleasure of welcoming you back for another outstanding stay at Bluewaters Hotel, Blackpool Kind regards,Sumit ChadhaCentral Operations Manager

6/10 Okay

Karen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Desperately needs refurbishment. Staff very helpful
Stayed 2 nights in Oct 2023
Response from Sumit on 6 Nov 2023
Dear Karen, Thank you for choosing to stay at Bluewaters Hotel, Blackpool and for reviewing your experience here at the hotel. We would like to assure you that we do have some plans moving forward to bring the hotel back to its highest standards. We look forward to welcoming you to Bluewaters Hotel in the future. Kind regards,Sumit ChadhaCentral Operations Manager

6/10 Okay

paul

Travelled with family
Liked: Staff & service
The staff are friendly and nice , swimming pool area good.But rooms need to be updated .The lift is very old the stair ways leading upto the rooms needs a full overall.Get rid of the 80s brown furniture in the rooms and on the doors plus new carpet and showers ,And this hotel has the potential to be a Very good hotel if the current owners are willing to spend money on it
Stayed 1 night in Oct 2023
Response from Sumit on 6 Nov 2023
Dear Paul,Thank you for choosing to stay at Bluewaters Hotel, Blackpool and for reviewing your experience here at the hotel. We would like to assure you that we do have some plans moving forward to bring the hotel back to its highest standards. We look forward to welcoming you to Bluewaters Hotel in the future. Kind regards, Sumit Chadha Central Operations Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sumit Chadha on 19 Oct 2023
Dear Paul, Thank you for choosing to stay at Bluewaters Hotel, Blackpool and for reviewing your experience here at the hotel. It brings us immense satisfaction to know that you had a splendid experience. We look forward to welcoming you to Bluewaters Hotel in the future. Kind regards,Sumit ChadhaCentral Operations Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Nice stah
Nice room comfy bed room needs a bit of tlc breakfast was buffet and nice and good choice
Stayed 1 night in Oct 2023
Response from Sumit Chadha on 19 Oct 2023
Dear Ian, Thank you for choosing to stay at Bluewaters Hotel, Blackpool and for reviewing your experience here at the hotel. It brings us immense satisfaction to know that you had a splendid experience. We look forward to welcoming you to Bluewaters Hotel in the future. Kind regards,Sumit ChadhaCentral Operations Manager

2/10 Terrible

Rachel

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was perfectly pleasant however my friend travelling with is disabled and uses a stick to walk. I called in advance to inform them of this. We were given a room on the third floor and the lift is broken (seems to have been broken a long time). Other than offering to help us with our bags, no accommodations were offered for the disability and he was forced to climb several flights of stairs. No other room was offered. There’s no double glazing so the room was very noisy and the beds extremely uncomfortable. The floor would have been softer. Bathroom was not clean, shower a dribble of lukewarm water. For the price, I’d expect better. And be prepared to pay £6 for the car park
Stayed 1 night in Oct 2023
Response from Sumit Chadha on 22 Nov 2023
Dear Rachel, Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We are sorry to hear that we were not able to give you a satisfactory service during your stay with us. We would like to apologize for the inconvenience caused but would like to assure you that we do have some plans moving forward to bring the hotel back to its highest standards. We request you to give us another opportunity to serve you again to the fullest of our abilities in the near future. We assure you that we will be ready to serve you better and meet your expectations with a fully upgraded hotel. We will forward your comment to the concerned department to follow up and implement improvements. We value all of our customers and never want anyone to feel that they have not received value for money. Again, thank you for choosing. We look forward to seeing you soon, once again thank you for your feedback. Kind Regards, Sumit Chadha Central Operations Manager

10/10 Excellent

Alison

Stayed 1 night in Sep 2023
Response from Sumit Chadha on 22 Nov 2023
Dear Alison, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction and comfort are our utmost priority, and we look forward to having the pleasure of welcoming you back for another outstanding stay at Bluewaters Hotel, Blackpool.Kind Regards,Sumit Chadha Central Operations Manager

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sumit Chadha on 22 Nov 2023
Dear Craig, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction and comfort are our utmost priority, and we look forward to having the pleasure of welcoming you back for another outstanding stay at Bluewaters Hotel, Blackpool.Kind Regards,Sumit Chadha Central Operations Manager

6/10 Okay

sandra

Travelled with group
Liked: Staff & service
lifts were broken we were on the top floor not good evey time we walk up the stairs i was out of breath shower not good it was dripping out it was cold
Stayed 3 nights in Sep 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight after watching the illuminations switch on. We were on the top floor, it was very comfortable, had everything we needed, it was clean. Staff were very pleasant and helpful. And was very reasonably priced. Would visit again.
Stayed 1 night in Sep 2023

6/10 Okay

KERRY

Travelled with family and small children
Liked: Cleanliness, staff & service
The cleaner didnt check the the set of drawers in room 311 we were in there was three pairs of black womens pants in the drawer. The front window had an awful draft me and my children we cold all the time we stayed. We were fully dressed when we went to bed, the radiator didnt work at all . I have never been that cold in a hotel room in august.
Stayed 4 nights in Aug 2023

8/10 Good

Jill

Liked: Staff & service
Lovely staff couldnt fault them at all, go above and beyond.
Stayed 2 nights in Aug 2023

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Shereen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the fact this hotel as it's very own indoor pool and the fact you get it to yourself is an added bonus. Rooms are clean tidy and spacious very quiet hotel friendly staff
Stayed 1 night in Aug 2023

6/10 Okay

mrs janet

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The beds were clean and comfortable but the rooms are ready for a thorough clean and maybe decorating.A lot of fluff under bed and around windows grubby
Stayed 1 night in Aug 2023

10/10 Excellent

Ebonie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Would of been 5 out of 5 if the lift was working as I have a young baby and had to lift the pram and luggage up and down the stairs
Stayed 3 nights in Aug 2023

4/10 Poor

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Rosemary

Disliked: Cleanliness, property conditions & facilities, room comfort
A bit dated shower was disgusting in need of an update too hot think heating has to be off as disturbed my sleep
Stayed 1 night in Jul 2023

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
good hotel friendly staff comfortable room good food
Stayed 7 nights in Jul 2023