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Reviews of The Regency Hotel Solihull

3 out of 5
The Regency Hotel Solihull
Stratford Road, 0, Solihull, England

Reviews

7.2

Good

Rating 10 - Excellent. 263 out of 1006 reviews" "
Rating 8 - Good. 318 out of 1006 reviews" "
Rating 6 - Okay. 194 out of 1006 reviews" "
Rating 4 - Poor. 133 out of 1006 reviews" "
Rating 2 - Terrible. 98 out of 1006 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shebul

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
You will definitely not able to sleep in their beds
Stayed 1 night in May 2024

8/10 Good

Riaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perhaps more modernised. Cupboards very old. Bathroom outdated.
Stayed 1 night in May 2024

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms a bit tired, noisy during the night. Hotel in general a bit run down. Ok for short notice booking.
Stayed 1 night in May 2024

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lift was broken, the room was hard to find, but the worst problem was that there was only scalding hot water in the shower, and the cold water did not work in the bath either. That said, the staff were friendly and eager to help
Stayed 2 nights in May 2024

2/10 Terrible

Claire

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Moke

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Really good
Stayed 2 nights in Mar 2024

10/10 Excellent

Andy

Stayed 3 nights in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

storm

Stayed 1 night in Apr 2024

6/10 Okay

Ben

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Low price, unmanned reception - waited for someone to arrive to check in (no bell), room poor maintained but clean, old uncomfortable bed
Stayed 1 night in Apr 2024

10/10 Excellent

MARTIN

Stayed 2 nights in Apr 2024

2/10 Terrible

Shanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor bedding couldn’t sleep properly at all the mattress was sinking as was the base, staff not friendly. Not many food options very disappointed
Stayed 2 nights in Mar 2024

8/10 Good

Carrie-ann

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Week clearly this is a hotel with big aspirations but just not quite there yet. The staff are absolutely amazing, friendly, welcoming, ready to give advice and all around excellent. No matter which staff member in any area, they were just amazing. The food and dining are area are well kept, well presented and newly decorated creating a relaxing environment. The addition of the sports bar for me is great but for young family’s perhaps not. The leisure complex is undergoing works. You can see they are spending a lot of money to bring everything up to date and when it’s finished id love to return. For me the negatives are few. Bathroom floors and bedrooms need updating, bathroom floor is cheap and tacky and looks it. Special shout out to the cleaners, my room was so clean, and re done daily. Thanks Team for an amazing stay :)
Stayed 2 nights in Mar 2024

10/10 Excellent

Rebecca, Lymm

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
It was a lovely place but a bit tired and the pool wasn’t open. Our bed was v hard but friend’s bed was comfy. Bar/restaurant was good, lovely staff. We were there overnight for an event at Resorts World and for the purpose I would stay again.
Stayed 1 night in Mar 2024

6/10 Okay

Grant

Travelled with group
Liked: Cleanliness
My bed was unbelievably uncomfortable had a dip in the mattress which meant I kept rolling into the dip. The bed was small also feet were hanging off the end and I’m only 5.10. Hotel was nice tho overall but the bed let it down, also the condition of the ceiling and walls let it down as was damp.
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic start to finish already booked for another stay 2 days this time👍
Stayed 1 night in Mar 2024

6/10 Okay

Linda

Travelled with group
Liked: Staff & service
The room was very drab and dated needed upgrading
Stayed 1 night in Mar 2024

6/10 Okay

Heather

Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly and helpful staff. Nice atmosphere and restaurant and dining experience was excellent. Will definitely recommend
Stayed 2 nights in Mar 2024

6/10 Okay

David

Travelled with group
Liked: Cleanliness
OK
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Business traveller, Travelled with group
First impression was really good, until we wanted to eat in the restaurant which only had one vegan token offering. Room was ok, mattress was awful and squeaky. Breakfast the coffee machine was broken, hot water wasn’t very hot for the coffee bags provided. Again no vegan offerings. And the pasties was cross contaminated with nut ones sitting on top of non nut ones. Really disappointed
Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 1 night in Feb 2024

6/10 Okay

Nina

Stayed 1 night in Feb 2024

6/10 Okay

Samuel

Business traveller
Disliked: Property conditions & facilities, room comfort
Not too great
The hotel badly needs a refurb. It's tired, worn and falling apart.
Stayed 2 nights in Feb 2024

2/10 Terrible

carla

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room i was in smelt of really bad damp the rooms are dated, the bed was uncomfortable, the room was not cleaned properly and the bar prices were outrageously expensive.

6/10 Okay

EMMA

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Jaded
I've been staying here some years now- and the whole place is very jaded. My shower wouldn't turn off, and a colleague's hairdryer didn't work- to be told they don't have spares (they do- just the receptionist that morning wasn't great!) However- the food is fantastic and most of the receptionists know their stuff! They are also undergoing refurbishment- so am hoping they get this done quickly, as it's a great place to stay when on form!
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Ok
Hotel seems tired and the heating was unable to be turned off in the room which wasn’t conducive to a good nights sleep, however the food in the restaurant was fabulous, staff great and a good price.
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Stayed 1 night in Feb 2024

2/10 Terrible

Joseph

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is absolutely to be avoided, the other reviews saying this hotel is tired looking don't even cut it. This hotel is exhausted. Every room or hallway has a unique and disgusting smell. The room I had was battered and sad and smelt of mildew with damp staining on the walls and broken lights, furniture and exposed wires on the hairdryer. The shower had no temperature control, it was either the scolding baths of hell or arctic freeze. No in-between. The hallway carpet is stained and worn as well as there being a general sadness to the entire hotel. The only way this hotel escapes 0 stars is due to how lovely and friendly all the staff were and that the room was clean. Ultimately I'm happy this was a work trip because I'd be disgusted if I'd actually paid for it. Next time I need to read reviews better.
Stayed 1 night in Feb 2024

8/10 Good

Gurphal

Liked: Staff & service
Location was good for me. Bathroom was tired can do with refurbishment.
Stayed 1 night in Feb 2024

4/10 Poor

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too hot to handle
The room was far too hot! We had the radiators off, windows open in the middle of winter. The pipes were far too hot. Very uncomfortable. The double bed was so bouncy with no support and we kept rolling into the middle. Two of the most rubbish nights sleep for the adults, kids seemed to have coped well. Restaurant is lovely as is the food and the staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just nice
Stayed 1 night in Feb 2024

6/10 Okay

Michelle

Stayed 1 night in Jan 2024

6/10 Okay

Samuel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Looks great but isn't.
Clean and tidy but showing a bit of wear. Bed needed a new mattress or a topper as you could feel the springs. Breakfast ok but a lot of the items on the cooked buffet were not hot.
Stayed 1 night in Jan 2024

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Trevor

Stayed 1 night in Jan 2024

8/10 Good

Colette

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Expect hiccups. But worth it for the price.
Give these guys the benefit of the doubt. They are refurbing. Nice lounge and bar. The staff work very hard. The breakfast was lovely. But they need to replace the damn coffee machine. The pool is currently closed till spring 2024. The plug sockets are ridiculous. (ALL Placed in strange places, most unusual.Take an extension lead) There are a lot If stairs (when the lift isn’t working). The meals are nice, if not a bit pricy. Car park is huge. We will be back.
The plugs are behind the wardrobe and by the dressing table, only.
This was the location of a plug point!!
Stayed 2 nights in Nov 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Lucy

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay with Non-Functional Amenities
"Disappointing Stay with Non-Functional Amenities" I recently stayed at Hotel and unfortunately, it was not a pleasant experience. The most significant issue was the non-functional shower, which greatly impacted my stay. Despite bringing this to the attention of the staff, the problem persisted throughout my visit. Additionally, the overall condition of the hotel appeared dated, and the carpet emitted an unpleasant odor. It's disheartening when basic amenities are not in proper working order, and the overall ambiance falls short of expectations. Despite leaving my telephone number and email address, I have yet to receive any communication regarding the issues I reported during my stay. Effective communication is crucial in addressing guest concerns and ensuring a positive experience. Unfortunately, the management's failure to follow up has left me disappointed and dissatisfied. I hope this feedback prompts improved communication practices and timely issue resolution for future guests
Stayed 1 night in Nov 2023

4/10 Poor

Kevin

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Regency Hotel
Lovely building exterior and both the bar and restaurant are nice, however the hotel is a little happy. It needs a lick of paint and replacement carpets. The rooms and furniture are really old fashioned. The hairdryer and the bath plug was missing from the room. It took over two hours to supply these.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very friendly and clean would stay there again.
Stayed 2 nights in Oct 2023

8/10 Good

HY

Travelled with family
Liked: Staff & service
Improving
The twin room was definitely far better than double room I have stayed in previously. The hotel is gradually being refurbished and some areas are better than others. Going in the right direction
Stayed 1 night in Dec 2023

6/10 Okay

Xonn

Liked: Cleanliness, staff & service, amenities
One of the window handlesnwas broken so i couldnt shut the window, it made the room rather cold
Stayed 1 night in Nov 2023

2/10 Terrible

Krissy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No lift, no gym, no sauna. Too expensive for a hotel without the metioned facilities
Stayed 1 night in Nov 2023

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Make the "No Entry" exit to the property less prominent / signed because easy to spot in the dark at night on a busy road but very hard to then quickly read that the actual "Entrance" is next left
Stayed 1 night in Nov 2023

6/10 Okay

Mary

Liked: Staff & service
We had a lovely stay but unfortunately we paid £144 for the weekend and was not informed when booked that the pool facilities would be closed very disappointed to pay this much and not get what we paid for
Stayed 2 nights in Nov 2023