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Reviews of Park Hall Hotel and Spa Wolverhampton

3.5 out of 5
Park Hall Hotel and Spa Wolverhampton
Park Drive Goldthorn Park, Wolverhampton, England

Reviews

7.6

Good

Rating 10 - Excellent. 346 out of 1001 reviews" "
Rating 8 - Good. 323 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 94 out of 1001 reviews" "
Rating 2 - Terrible. 87 out of 1001 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Lee

Travelled with partner
Liked: Staff & service
Basic rooms and was very noisy the night we stayed. No food on offer due function taking place
Stayed 1 night in May 2024
Response from Park Hall Hotel and Spa on 14 May 2024
Dear LeeThank you for your feedback.We apologise that it was noisy during your stay due to a function being held, but we do aim to let guests know in advance prior arrival regarding any functions being held and if music will be on until late, as the restaurant was not in use, the bar would be available to dine in.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

Mable

Travelled with family
Disliked: Cleanliness
The room wasn’t tidy there was someone’s old clothes still on the floor in my room. The ceiling in the bathroom wasn’t great and the air con needs a dust off
Stayed 1 night in May 2024
Response from Park Hall Hotel and Spa on 14 May 2024
Dear MableThank you for your feedback.We are sorry to hear that you was not happy with the room and that it was not upto standard.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at the hotel. Staff are so friendly and welcoming and make you feel like a house guest. Good quality of food and choice and nice gardens to get fresh air after a days work. Have booked again for next week!
Stayed 2 nights in May 2024
Response from Park Hall Hotel and Spa on 11 May 2024
Dear DonnaThank you for your 5/5 rating.We are happy to hear that you enjoyed your stay with us at Park Hall Hotel and Spa, and that the staff were friendly and welcoming, also the food was of good quality.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

6/10 Okay

carl

Stayed 1 night in Mar 2024
Response from Park Hall Hotel and Spa on 11 May 2024
Dear CarlThank you for your 3/5 rating.We look forward to seeing you again.Kind regardsPark Hall Hotel and Spa

10/10 Excellent

Erlinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Park Hall Hotel and Spa on 11 May 2024
Dear ErlindaThank you for your 5/5 rating.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

6/10 Okay

Adam

Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Park Hall Hotel and Spa on 11 May 2024
Dear AdamThank you for your 3/5 rating.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

2/10 Terrible

Loic

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No clean
Stayed 1 night in Feb 2024
Response from Park Hall Hotel and Spa on 7 Mar 2024
Dear LoicThank you for your feedback.Kind RegardsPark Hall Hotel and Spa

4/10 Poor

Richard

Stayed 1 night in Feb 2024
Response from Park Hall Hotel and Spa on 18 Feb 2024
Dear RichardThank you for your rating, we hope you enjoyed your stay with us at Park Hall Hotel and Spa.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

Zoe

Liked: Property conditions & facilities
Always so welcoming
Stayed 1 night in Feb 2024
Response from Park Hall Hotel and Spa on 19 Feb 2024
Dear ZoeThank you for your rating of 5/5.We hope you enjoyed your stay, and look forward to seeing you again.Kjnd RegardsPark Hall Hotel and Spa

10/10 Excellent

Nova

Stayed 3 nights in Feb 2024
Response from Park Hall Hotel and Spa on 22 Mar 2024
Dear NovaThank you for you 5/5 rating.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, no sleep disturbance.
Clean room, friendly reception staff, even though there was a large party going on that afternoon & night we had no noise disturbance great night sleep and wasn’t awoken by others doors slamming in the morning. Bathroom and garden area were lovely. Never made it to the spa. We were there for a gig at the steelmill nearby so ate out restaurant in hotel was busy so assumed good food.
Stayed 1 night in Feb 2024
Response from Park Hall Hotel and Spa on 9 Feb 2024
Dear LisaThank you for your feedback.We are happy to hear that you enjoyed your stay with us at Park Hall Hotel and Spa, we are glad even though there was a function on you was not disturbed.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

8/10 Good

Rajesh

Stayed 1 night in Feb 2024
Response from Park Hall Hotel and Spa on 6 Feb 2024
Dear RajeshThank you for your 8/10 rating.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024
Response from Park Hall Hotel and Spa on 5 Feb 2024
Dear PatrickThank you for your 5/5 rating.We hope to see you again.Kind RegardsPark Hall Hotel and Spa

6/10 Okay

Jaspal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Park Hall Hotel and Spa on 1 Feb 2024
Dear JaspalThank you for your rating of 3/5.We hope to see you again.Kind RegardsRita

10/10 Excellent

Krystyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We chose the hotel as it was near a family party venue. We did not use the spa facilities as we were only there for one night. We did have a late lunch and a breakfast which were good. the staff were very helpful and friendly.
Stayed 1 night in Jan 2024
Response from Park Hall Hotel and Spa on 30 Jan 2024
Dear KrystynaThank you for your feedback.We are happy to hear that you had a lovely stay with us at Park Hall Hotel and Spa, and that the staff were very helpful.We hope to see you again.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park hall hotel & spa is a beautiful hotel, with the most lovely and kind staff, cannot recommend this place enough. Amazing experience. Huge shoutout to Vinit & Marianne for going above and beyond to make our stay as amazing as it was.
Stayed 1 night in Jan 2024
Response from Park Hall Hotel and Spa on 27 Jan 2024
Dear LauraThank you for your feedback.We are happy that you enjoyed your stay with us at Park Hall Hotel and Spa and that Vinit and Marianne were amazing.We hope to see you again.Kind RegardsPark Hall Hotel and Spa

8/10 Good

Stephen

Stayed 1 night in Jan 2024
Response from Park Hall Hotel and Spa on 19 Jan 2024
Dear Stephen Thank you for your rating of 8/10 during your stay.We look forward to seeing you again.Kind regardsPark Hall Hotel and Spa

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Firstly, the building, what a beautiful property! Picturesque, elegant, and huge!. Upon entry we were greeted by extremely friendly and helpful staff. Our room was spacious, cosy and clean with the home comfort added. The food was delicious and we cant wait to return
Stayed 1 night in Jan 2024
Response from Park Hall Hotel and Spa on 13 Jan 2024
Dear SarahThank you for you feedback.We are happy to hear that your stay with us was good and you enjoyed the grounds, and that the staff were friendly and helpful during your stay, we do hope that we see you again.We hope to see you soon.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

Jasawnt

Stayed 1 night in Jan 2024
Response from Park Hall Hotel and Spa on 11 Jan 2024
Dear JasawntThankyou for your 5/5 feedback.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

2/10 Terrible

SARAH

Disliked: Cleanliness, staff & service, property conditions & facilities
Banging and shouting all night and cold breakfast Absolutely terrible
Stayed 1 night in Jan 2024
Response from Park Hall Hotel and Spa on 11 Jan 2024
Dear SarahThank you for your feedback, we are sorry to hear that your stay with us was not up to our usual standard, that you was disturbed with banging and shouting throughout the night, also that the breakfast was cold, if the team were notified they would have made sure that they would have got breakfast made for you.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

4/10 Poor

Harvinder

Liked: Cleanliness
Drinks prices in bar are extremely over priced, late check was agreed but then prompted to pay £10 extra each.
Stayed 1 night in Dec 2023
Response from Park Hall Hotel and Spa on 4 Jan 2024
Dear HarvinderThank you for your feedback.If late check out was agreed there would still be a charge of 10.00 for late checkout.Kind RegardsPark Hall Hotel and Spa

2/10 Terrible

Brendon

Stayed 1 night in Dec 2023
Response from Park Hall Hotel and Spa on 3 Jan 2024
Dear BrendonThankyou for your feedback.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

4/10 Poor

Catrina

Liked: Room comfort
Not for families
It’s a nice place and the service was good but it isn’t really for families, the pool is only over 18s which was really disappointing for my children, and there isn’t a kids menu. If you’re going with friends or as a couple though I am sure you’d have a lovely time
Stayed 1 night in Dec 2023
Response from Park Hall Hotel and Spa on 28 Dec 2023
Dear CatrinaThank you for your feedback.We are happy to hear that you liked the place and the service was good, but the children could not use the pool. as it is a Spa Facility unfortunately this is on all platforms that children are not allowed to use the pool, there is a local swimming Centre where the staff would have been more than happy to give you directions to so the children are able to use the pool.We hope to see you again.Kind RegardsPark Hall Hotel and Spa

8/10 Good

Peter

Stayed 1 night in Dec 2023
Response from Park Hall Hotel and Spa on 24 Dec 2023
Dear PeterThank you for your feedback and giving us 8/10 rating during your stay.We hope to see you again.Kind RegardsPark Hall Hotel and Spa

6/10 Okay

Babs

Travelled with family
A little disappointed. Didn’t get the room I booked, the bedside lights were loose on the wall and didn’t work but bed was comfy. Was a little loud till midnight as there was a party on.
Stayed 1 night in Dec 2023
Response from Park Hall Hotel and Spa on 20 Dec 2023
Dear BabsThank you for your feedback, we are sorry to hear that you was disappointed with your room, and that the light fixture was loose and did not work, but the bed was comfortable.Unfortunately as we are a functioning hotel we aim to notify all guests that we have upcoming events.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

Andy

Stayed 1 night in Dec 2023
Response from Park Hall Hotel and Spa on 20 Dec 2023
Dear AndyThank you for your 10/10 rating.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

8/10 Good

Jonny

Stayed 1 night in Dec 2023
Response from Park Hall Hotel and Spa on 20 Dec 2023
Dear JonnyThank you for your 8/10 rating.We hope to see you soon.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

Nova

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly and helpful. I like the fact that they greet me by name and make me feel welcome.
Stayed 3 nights in Dec 2023
Response from Park Hall Hotel and Spa on 15 Dec 2023
Dear NovaThank you for your feedback.We are happy to hear that the staff made you feel welcome during your stay.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

8/10 Good

Kevin John

Stayed 1 night in Dec 2023
Response from Park Hall Hotel and Spa on 20 Dec 2023
Dear Kevin JohnThankyou for you 8/10 rating.We hope to see you soon.Kind RegardsPark Hall Hotel and Spa

6/10 Okay

Jason

Stayed 1 night in Dec 2023

4/10 Poor

Robert

Stayed 2 nights in Dec 2023
Response from Park Hall Hotel and Spa on 26 Dec 2023
Dear RobertThank you for your feedback.We hope to see you again.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always fantastic rooms and excellent service
Stayed 1 night in Dec 2023
Response from Park Hall Hotel and Spa on 5 Dec 2023
Dear ZoeThank you for your feedback.We are happy to hear that you was happy with your stay at Park Hall Hotel and Spa.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

Margarita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Park Hall Hotel on 10 Dec 2023
We are delighted to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind RegardsPark Hall Hotel

2/10 Terrible

Adrian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Really nice old property and plenty of parking. Bit quirky had to go up the stairs along a corridor and back down. Can’t really comment about the facilities as we arrived and departed straight away to see Extreme at The Halls. So, to the crux. A mistake was made with our booking. We arrived to find just one bed even though the booking was for 3 people. I had to trek back to reception and told them we had booked a superior room with a sofa bed. I was told that they don’t have a superior room with more than 1 bed. They offered to book me another room at twice the cost. Bearing in mind we arrived at 19:00 that room was likely going to be unsold so I don’t know why they couldn’t just swap the room. They suggested if I went back on a booking site I might be able to book it cheaper. I don’t think they did enough to resolve the issue. I didn’t have time for an extended conversation as we had to get a taxi into Wolverhampton. As a result all 3 of us had to share the bed and barely got any sleep. I have done a search this morning and the room I thought I booked is on there and described as suitable for 3 guests. I don’t know whose error this was but the hotel knew the booking was for 3 people and did not query that the room only slept 2. Very poor customer service which is doubly disappointing as it seemed like a decent hotel. I regularly come to see family in the area and will be back at the end of the month but I will be looking elsewhere.
Stayed 1 night in Dec 2023
Response from Park Hall Hotel and Spa on 5 Dec 2023
Dear AdrianThank you for your feedback.if the booking was for a Superior Triple room then this would accommodate 3 guests with 2 sharing the double bed and 1 occupant in the single bed., but if the room was a Superior Double room then the occupancy would only be 2 adults.We are sorry to hear that you felt that the staff did not do enough to help you.We hope to see you again.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Park Hall Hotel and Spa on 20 Dec 2023
Dear JasonThank you for your ratingKind RegardsPark Hall Hotel and Spa

10/10 Excellent

Carol

Stayed 1 night in Nov 2023
Response from Park Hall Hotel and Spa on 20 Dec 2023
Dear CarolThankyou for your 5/5 rating.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

10/10 Excellent

Jacques

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Vintage building with unique historical signifance blending with 21 century living. Worth a visit in the summer to enjoy the views.
Stayed 2 nights in Nov 2023
Response from Park Hall Hotel and Spa on 4 Dec 2023
Dear JacquesThankyou for your feedback we are happy to hear that you had a lovely stay with us at Park Hall Hotel and Spa.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure what is meant by 'area around the property'. The grounds look good but driving in was a bit 'iffy'. Hotel and spa were great, as were the staff. My room was just right.
Stayed 1 night in Nov 2023
Response from Park Hall Hotel and Spa on 25 Nov 2023
Good EveningThank you for your feedback, we are glad to hear that you had a good stay with us, and the staff were helpful.We look forward to seeing you again.Kind RegardsPark Hall Hotel and Spa

8/10 Good

Kimberly-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Faizal Rahim | Front Office Manager on 22 Nov 2023
Dear Kimberly-Anne, Thank you for your review on your recent stay with us at Park Hall Hotel and Spa Wolverhampton. We are happy to read that we have been given 8 out 10 score towards us here. We hope that we are able to accommodate you again soon ! Warmest Regards,

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Faizal Rahim | Front Office Manager on 16 Nov 2023
Dear David, Thank you for your review on your recent stay with us at Park Hall Hotel and Spa Wolverhampton. We would like to thank you of giving 8 out of 10 score toward us here. We look forward to hosting you again in the future. Warmest Regards,

6/10 Okay

Gary

Stayed 1 night in Nov 2023
Response from Faizal Rahim | Front Office Manager on 16 Nov 2023
Dear Gary, Thank you for your review on your recent stay with us at Park Hall Hotel and Spa Wolverhampton. We are sorry to read that your stay did not meet your expectation and we hope that we are able to accommodate you again in the future. Warmest Regards,

8/10 Good

Stacey

Stayed 1 night in Nov 2023
Response from Faizal Rahim | Front Office Manager on 16 Nov 2023
Dear Stacey, Thank you for your review on your recent stay with us at Park Hall Hotel and Spa Wolverhampton. We appreciated the score 8 out of 10 given towards us here. We look forward to hosting you gain in the future. Warmest Regards,

10/10 Excellent

kuldip

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms , excellent location, good food, polite staff. We Always stay at this place.
Stayed 1 night in Nov 2023
Response from Faizal Rahim | Front Office Manager on 16 Nov 2023
Dear Kuldip, We are delighted to know that you had an Amazing stay with us at Park Hall Hotel and Spa Wolverhampton and you like our good room, excellent location, good food and polite staff. We believe that the greatest luxury is a life lived with comfort, purpose, and balance the sense that one is not bothered with frivolity and opulence but focused on what matters most. We look forward to hosting you again soon! Warmest Regards,

2/10 Terrible

Sunit

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Faizal Rahim | Front Office Manager on 16 Nov 2023
Dear Sunit, Thank you for your review on your recent stay, We are sorry to read that your stay did not meet your expectation. Kindly be inform that we are an event hotel , if you have any problem during your stay our Reception is available 24 hours to assist you during your stay. Kindly be inform as well that we have notify you on the Expedia.com messaging Centre to inform that we are having Event during the night of your stay. We hope that we are able to accommodate you again in the future. Warmest Regards,

10/10 Excellent

Debbie

Stayed 1 night in Nov 2023
Response from Faizal Rahim | Front Office Manager on 4 Nov 2023
Dear Debbie, Thank you very much for your review and Park Hall Hotel and Spa Wolverhampton has been given 10 out of 10 score towards us here. We look forwards to hosting you again soon!

8/10 Good

Quentin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, but eat elsewhere
Everything was spot on in this hotel except the food
Stayed 1 night in Oct 2023
Response from Faizal Rahim | Front Office Manager on 16 Nov 2023
Dear Quentin, We are delighted to know that you had an Amazing stay with us at Park Hall Hotel and Spa Wolverhampton and had Excellent stay. We believe that the greatest luxury is a life lived with comfort, purpose, and balance the sense that one is not bothered with frivolity and opulence but focused on what matters most. We look forward to hosting you again soon! Warmest Regards,

4/10 Poor

S.

Stayed 2 nights in Oct 2023
Response from Faizal Rahim | Front Office Manager on 31 Oct 2023
Dear Lant, Thank you for your review on your recent stay with us at Park Hall Hotel and Spa Wolverhampton. We are sorry to read that your stay did not meet your expectation. We hope that we are able to hosting you again in the future. Warmest Regards,

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would thoroughly recommend
What a lovely hotel! Spent one night to break up journey to Wales. Had a family room for two of us and it was immaculate . Huge big shower and the most comfy beds EVER. The breakfast is to die for. Cooked fresh with amaxing ingredients, while you help yourself to fruit,yoghurt,cereals etc etc Brilliant
Stayed 1 night in Oct 2023
Response from Faizal Rahim | Front Office Manager on 26 Oct 2023
Dear Angela, We are delighted to know that you had an amazing stay and we loved how you described the comfy bed ever and the breakfast to die for. Indeed, we believe that the greatest luxury is a life lived with comfort, purpose, and balance the sense that one is not bothered with frivolity and opulence but focused on what matters most. Editing out what is unnecessary, and keeping to the best of what matters most, is a simplified luxury. We look forward to hosting you again soon! Warmest Regards,

4/10 Poor

Mark

Disliked: Staff & service, room comfort
Dissappointed
The room was supposed to be a king size bed but it was a double bed. They charged £3.50 for a tea in the bar but we were given a mug with a tea bad in it rather than a teapot full. Dinner was lovely. Breakfast was shocking, coffee ran out, tea was weak and stewing in a flask. Ran out of pastries, plates very cold and cooked breakfast items cold. Complained to manager who was rude and told me to contact through website. I persevered and he eventually refunded cost of breakfast.
Stayed 1 night in Oct 2023
Response from Faizal Rahim | Front Office Manager on 24 Oct 2023
Dear Mark Brown,Thank you for your review on your recent stay with us at Park Hall Hotel and Spa Wolverhampton. Kindly be inform that the room was given to yourself is a King Bed. We are sorry that you are not happy about the Tea that serve to you from the Bar. Kindly be inform that I did not rude to yourself where by I try to solve your complaint about the Breakfast. I do apologize that you feel like that to my self which is I did not, we have over 90 people who has breakfast and we did not received any other complaint beside yourself. Warmest Regards,

8/10 Good

ANTHONY

Stayed 1 night in Oct 2023
Response from Faizal Rahim | Front Office Manager on 26 Oct 2023
Dear Anthony, Thank you for your review on on your stay with us at Park Hall Hotel and Spa Wolverhampton, We are happy to read that we have been given 8 out of 10 score towards us here. We look forward to hosting you again soon ! Warmest Regards,