Indoor pool
Check availability

Reviews of Lea Marston Hotel

4 out of 5
Lea Marston Hotel
Haunch Lane, Lea Marston, Sutton Coldfield, England

Reviews

8.0

Very good

Rating 10 - Excellent. 367 out of 981 reviews" "
Rating 8 - Good. 329 out of 981 reviews" "
Rating 6 - Okay. 170 out of 981 reviews" "
Rating 4 - Poor. 78 out of 981 reviews" "
Rating 2 - Terrible. 37 out of 981 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Zoe

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Shona - Operations Manager on 22 May 2024
Dear Zoe,Thank you for taking the time to leave a review.We look forward to welcoming you back soon to turn your 2 into a 5.Kind regards

6/10 Okay

Hansa

Disliked: Cleanliness, property conditions & facilities
The spa treatment are excellent. The rooms and room service terrible. I needed my room to be cleaned asked twice and still no one came. this is meant to be 4 star hotel but i would say rooms are like a two star rating, rooms are very outdated and the bathroom were not great either.
Stayed 2 nights in May 2024
Response from Shona - Operations Manager on 17 May 2024
Dear Hansa,Thank you for taking the time to leave a review.We are pleased you enjoyed your spa treatments.I would like to apologise for your room not being cleaned, and for your room service not being up to our usual standard.Please be assured we take all feedback on board and use this to improve our guest experience.Kind regards

8/10 Good

Rhys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location good bar
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 1 May 2024
Dear Rhys,Thank you for your review.We are pleased you were happy with our location and managed to spend time in the bar.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and friendly staff.
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 30 Apr 2024
Dear Anna,Thank you so much for your fantastic review.We are pleased you were happy with the location and found the team to be friendly.We look forward to welcoming you back in the future.Kind regards

4/10 Poor

Rob

Business traveller
Disliked: Cleanliness, property conditions & facilities
This is only a 4 star hotel because it has a spa/pool. Without that the rooms are dreadful. Poorly maintained, smelly, dated and noisy pipes even if you turn the radiator off. Not worth the £126 for one night, maybe half of that.
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 26 Apr 2024
Dear Rob,Thank you for your review.Please be assured we take all feedback on board and use this to improve our guest experience.We do hope to have the opportunity to welcome you back in the future.Kind regards

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 24 Apr 2024
Dear Andrea,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Awais

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place!! first time in the area and it was lovely. The facilities were amazing and comfy homey feeling as you enter the building.
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 22 Apr 2024
Dear Awais,Thank you so much for your lovely review.We are so happy you had such a good stay, and can't wait to welcome you back soon.Kind regards

8/10 Good

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and benefits from the pool and spa.
Stayed 4 nights in Apr 2024
Response from Shona - Operations Manager on 19 Apr 2024
Dear Richard,Thank you for your review.We are pleased the location was good for you and you enjoyed the facilities.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Satpal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service,, friendly staff really appreciate your service
Stayed 1 night in Apr 2024
Response from Shona - Operations Manager on 15 Apr 2024
Dear Satpal,Thank you so much for your fantastic review.We are so happy you had a great stay and look forward to welcoming you back in the future.Kind regards

2/10 Terrible

Simey

Stayed 1 night in Mar 2024
Response from Shona - Operations Manager on 22 Apr 2024
Dear Simey,Thank you for your review.We hope to welcome you back in the future to to turn your 1 into a 5.Kind regards

10/10 Excellent

Rajiv, Woodford Green

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area of midlands. Away fro busy places
Stayed 3 nights in Jan 2024
Response from Shona - Operations Manager on 5 Apr 2024
Dear Rajiv,We are so happy you enjoyed your stay with is and can't wait to welcome you back soon.Kind regards

10/10 Excellent

Thomas, Teddington

Stayed 1 night in Mar 2024
Response from Shona - Operations Manager on 22 Apr 2024
Dear Thomas,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, but out of the way.
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 15 Mar 2024
Dear Timothy,Thank you for your review.We are pleased you found us to be good value.I'm sorry our location wasn't more convenient for your needs.We look forward to welcoming you back in the future.Kind regards

6/10 Okay

Dave

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Staff were very welcoming and helpful. Cleanliness was below standard in the shower and had to ask for towels. Cleanliness in the pub restaurant also not great.
Stayed 1 night in Mar 2024
Response from Shona - Operations Manager on 11 Mar 2024
Dear Dave,Thank you for taking the time to leave a review.We are pleased you found the team to be welcoming and helpful, that is great to hear.I am sorry you had some issues with cleanliness. I have spoken to both departments involved to ensure this doesn't happen again.We look forward to welcoming you back in the future.Kind regards

6/10 Okay

Lily

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 28 Feb 2024
Dear Lily,Thank you for your review.We look forward to welcoming you back in the future to turn the 3 into a 5.Kind regards

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife had a spa day whilst I went to watch the villa. They upgraded us from an executive double to a deluxe suit when my wife checked in and it was lovely! Room was spacious, clean and had everything you would need. The staff were friendly. We are at a local pub, which was nice. Local area is a bit remote, have to travel a few miles in either direction for a shop or food, but apart that’s no problem if you’re driving. Will definitely stay again if we are in the area.
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 28 Feb 2024
Dear Josh,Thank you for taking the time to leave a review.We are pleased you enjoyed the upgrade.What lovely comments regarding the team -thank youWe can't wait to welcome you back soon.Kind regards

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
One of our favourites but starting to look tired
We've been going to the Lea Marston for many years now, and whilst we still love it, some of the rooms need a re-furb. Bedside USB chargers would be good too. PS I particularly enjoy using the driving range and the short but fairly tight and quite pretty 9 hole course. Lots of water!
Stayed 3 nights in Feb 2024
Response from Shona - Operations Manager on 28 Feb 2024
Dear Michael,Thank you for taking the time to write a review.We really appreciate your feedback and look forward to welcoming you back again in the future.Kind regards

6/10 Okay

Lenroy

Liked: Staff & service
Staff friendly but felt the property lack lustre. Had to move forms 3 times was really impressed with spa. I feel the property needs a refurbishment.
Stayed 2 nights in Feb 2024
Response from Shona - Operations Manager on 28 Feb 2024
Dear Lenroy,Thank you for taking the time to leave a review.We are happy you found the team to be friendly, that is great to hear.I am sorry the room was not up to our usual high standard.I have passed on your feedback regarding the spa - thank you.We look forward to welcoming you back in the future.Kind regards

6/10 Okay

Verified traveller

Liked: Staff & service
Good quiet location for NEC.
A nice comfortable stay with lots of facilities on offer, the decor needs updating or fresh up. The staff were helpful all around. Good location near most places and quiet.
Stayed 2 nights in Feb 2024
Response from Shona - Operations Manager on 28 Feb 2024
Dear Guest,Thank you for taking the time to leave a review.We are so pleased you had a comfortable stay with us.Thank you for your kind words regarding the team - that is great to hear.We look forward to welcoming you back soon.Kind regardsShona

10/10 Excellent

Stuart

Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 28 Feb 2024
Dear Stuart,Thank you for your fantastic review.We look forward to welcoming you back soon.Kind regards

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness
Lea Marston Hotel
Nice hotel, disappointed with 1. children only allowed to use pool at certain times 2. pub area tired decor, service slow at times, closing at 11pm is a little early at weekends. 3. no room service after 9pm 4. housekeeping sign for room to be cleaned was placed on door, room not touched
Stayed 2 nights in Feb 2024
Response from Shona - Operations Manager on 15 Feb 2024
Dear Sandra,Thank you for your review.We do have set children's times in the pool which are 9-11am and 4-6pm. This is to enable all guests to be able to use the pool.We are currently implementing a room service menu which will be available after 9pm.Please be assured we take all guest feedback on board and use this to improve our guest journey.Kind regards

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 15 Feb 2024
Dear Martin,Thank you for your review.We look forward to welcoming you back soon to turn the 8 into a 10.Kind regards

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 15 Feb 2024
Dear Guest,Thank you for your review.We look forward to welcoming you back to turn the 4 into a 10.Kind regards

6/10 Okay

Wendy

Stayed 2 nights in Feb 2024
Response from Shona - Operations Manager on 15 Feb 2024
Dear Wendy,Thank you for taking the time to leave a review.We look forward to welcoming you back soon to turn the 6 into a 10.Kind regards

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 15 Feb 2024
Dear Paul,Thank you for taking the time to leave a review.I am sorry you felt your stay was only worth a 2.We hope to have the opportunity to welcome you back in the future to turn this into a 10.Kind regards

6/10 Okay

Jack

Business traveller
Liked: Cleanliness
No hot water.
Great staff very friendly and helpful. Just No hot water.
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 6 Feb 2024
Dear Jack,Thank you for your review.We are pleased you found the team to be friendly and helpful.I am so sorry that you had no hot water. We did have an issue with the boiler which we are pleased to say has now been resolved.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Emmanuel A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 6 Feb 2024
Dear Emmanuel,Thank you so much for your 5* review.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
The room was comfortable, the shower was fantastic great pressure. Room a little tired, outlook into central courtyard was dreary, all concrete and a couple dirty looking ponds. Curtain in the room was torn. Bed were comfortable and clean. Pool was great our son enjoyed it once we were allowed to use as children can’t swim untill 4pm
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 6 Feb 2024
Dear Kay,Thank you for taking the time to leave a review following your recent stay with us.We are pleased you found the room to be comfortable.We are in the process of making the courtyard look more appealing.We look forward to welcoming you back in the future.Kind regards

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples stay away
Wonderful, bed not the most comfortable but pillows lovely. Food and drink were beautiful. Pool area felt clicky Gym ace Dog very comfortable too
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 6 Feb 2024
Dear Leanne,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shona - Operations Manager on 6 Feb 2024
Dear Daniel,Thank you for your review.We look forward to welcoming you back in the future to turn the 3 into a 5.Kind regards

6/10 Okay

Shaun

Business traveller
Liked: Staff & service
Above average but more to do
No food after 9 frustrating as didn’t arrive until later . Staff all very helpful the windows poor lots of noise I appreciate closeness to motorway. That said I’ve stayed in a hotel near the runway at Heathrow and couldn’t hear the planes so it can be done.
Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 6 Feb 2024
Dear Shaun,Thank you for taking the time to leave a review.I would like to thank you for your feedback.This will be passed onto the relevant departments to review.We hope to be able to welcome you back in the future.Kind regards

2/10 Terrible

Carl

Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 22 Jan 2024
Dear Carl,Thank you for your review.We hope to welcome you back in the future to turn the 2* into a 10*.Kind regards

2/10 Terrible

Ian

Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 22 Jan 2024
Dear Ian,Thank you for your review.We look forward to welcoming you soon to turn the 2* into a 10*.Kind regards

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 26 Jan 2024
Dear Robert,Thank you for your review.We look forward to welcoming you back to turn your 8 into a 10.Kind regards

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 15 Jan 2024
Dear Adrian,Thank you so much for your review. We are pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 15 Jan 2024
Dear Paige,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

6/10 Okay

Sukvinder

Liked: Staff & service
I little tired in the standard double.
Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 15 Jan 2024
Dear Sukvinder,Thank you for your review.I am sorry you found the room to be tired.We hope to welcome you back in the future.Kind regards

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced , over coocked breakfast
Stayed 1 night in Jan 2024
Response from Shona - Operations Manager on 11 Jan 2024
Dear Paul,Thank you for your review.I am sorry you were unhappy with breakfast and thought the food was overpriced. I have passed your feedback onto our Head Chef.We look forward to welcoming you back soon

6/10 Okay

Ana

Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 22 Jan 2024
Dear Ana,Thank you for your review.We look forward to welcoming you back in the future to turn this into a 5*Kind regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
From Arriving to leaving the staff were exceptional. Front of house staff were really helpfull especially trying and succeeding in finding me a screwdriver because my car key fob was not working. My Room was spacious and very clean no complaints. Dinner was served in one of the restaurants which was quiet busy. But did not wait any extra for service. Breakfast was buffett style but great choice. The fitness suite was good also. Overall no faults.
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 28 Dec 2023
Dear Andrew,Thank you for your fantastic review.We are so pleased you had such a good stay.Thank you for your kind words regarding the team, that is great to hear.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Janos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good food.
Stayed 2 nights in Dec 2023
Response from Shona - Operations Manager on 14 Dec 2023
Dear Janos,Thank you for your amazing review.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no mobile phone signal had to go out of the room to get service
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 14 Dec 2023
Dear Paul,Thank you for your fantastic review.We look forward to welcoming you back soon.Kind regards

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 14 Dec 2023
Dear James,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 Excellent

Naveed

Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 14 Dec 2023
Dear Naveed,Thank you for your amazing review.We look forward to welcoming you back soon.Kind regards

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 7 Dec 2023
Dear Steven,Thank you for your review.We look forward to welcoming you back soon to turn the 6 into a 10.Kind regards

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Shona - Operations Manager on 7 Dec 2023
Dear Maria,Thank you so much for your review.We are happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

2/10 Terrible

Sameeullah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 7 Dec 2023
Dear Sameeullah,Thank you for your review.I am sorry that you only felt your stay only deserved a 2.We really hope you will return in the future and give us the opportunity to turn this into a 10.Kind regards

8/10 Good

Sally

Stayed 1 night in Dec 2023
Response from Shona - Operations Manager on 7 Dec 2023
Dear Sally,Thank you for your review.We look forward to welcoming you back soon.Kind regards

8/10 Good

Sonya

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We’ve stayed here a few times now. Didn’t do a great job of cleaning our room & there was a couple of small issues. Needs updating/modernising.
Stayed 2 nights in Nov 2023
Response from Shona - Operations Manager on 4 Dec 2023
Dear Sonya,Thank you for your review.I am sorry your room was not up to our normal standard.I will pass this onto our Housekeeping Manager to look into further.We look forward to welcoming you back in the future.Kind regards

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay was lovely, the only complaint I have is at breakfast on both days - the plates were dirty, I had to move several plates before finidng an acceptable plate. On day 1 I had to wipe dirt off.
Stayed 2 nights in Nov 2023
Response from Shona - Operations Manager on 24 Nov 2023
Dear Lorraine,Thank you for taking the time to leave a review.We are pleased you enjoyed your stay.I would like to apologise for the breakfast plates being dirty, I have passed this feedback onto our Food and Beverage Manager to make sure this doesn't happen again.We look forward to welcoming you back in the future.Kind regards